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TriNet

TriNet

Overview

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

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Recent Reviews

TriNet Review

9 out of 10
April 10, 2024
Incentivized
TriNet is our everyday HRIS, payroll and benefits platform. It addresses our issues by keeping everything in one place, making it a …
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TriNet

7 out of 10
March 12, 2024
Payroll, benefits, and compliance in multi-state environment. The product addresses our ability to offer strong benefits to employees and …
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TriNet User

8 out of 10
March 11, 2024
Incentivized
Human Resources - primarily payroll and benefits

Particularly helpful as we have a team comprised of both in-person and remote employees …
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TriNet is a great platform!

8 out of 10
March 06, 2024
We use TriNet for payroll, benefits, and 401k administration. TriNet has been very helpful in easily administering benefits to all …
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It's Been Challenging!

1 out of 10
February 26, 2024
TriNet is our PEO/HRIS system. We use TriNet in almost every aspect of our jobs. We have struggled with TriNet in almost every one of …
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TriNet

8 out of 10
February 22, 2024
Incentivized
PEO Partnership with TriNet. Payroll, HR, Workers Comp, Time & Attendance, benefits, Training, labor law compliance, etc, we are …
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Optimistic for some improvement.

5 out of 10
February 19, 2024
We use TriNet as our PEO with a scope that includes payroll, employee benefits, time-tracking, among other things. The major business …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 47 features
  • View and generate pay and benefit information (641)
    9.1
    91%
  • Update personal information (655)
    8.3
    83%
  • Pay calculation (654)
    8.2
    82%
  • Benefit plan administration (665)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons
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Pricing

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N/A
Unavailable

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

33 people also want pricing

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

6.5
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.2
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.5
Avg 7.7
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Product Details

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. The vendor aims to free SMBs from HR complexities by offering access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to focus on what matters most—growing their business.

TriNet Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders

Succession Planning Features

  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

TriNet Competitors

TriNet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

ADP TotalSource, OASIS, and Insperity are common alternatives for TriNet.

Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.

The most common users of TriNet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1123)

Attribute Ratings

Reviews

(1-25 of 501)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
HR services including payroll, time management, benefits, hiring, HRIS. Help reduce benefits cost and improve the process of enrolling for benefits. Support the full cycle of recruiting and hiring employees. Provide employees with resources such as pay information, medical and other insurance and time off management on a mobile platform.
  • Technology
  • Service
  • Relationship
  • Increase system customization
Adjusting to our needs such as industry specific requirements.
Lance Skovsgard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The scope of use of TriNet services for Karmark Group include the following processes; Payroll, Benefits Administration, and HR compliance. Overall, TriNet helps Karmark Group streamline HR processes, reduce administrative burdens, and ensure compliance with employment laws, allowing us to employ sales team members throughout the United States. By leveraging services of TriNet Karmark Group is able to focus on our core business objectives.
  • Cost of benefits
  • Payroll accuracy
  • Customer Support
  • expansion of service to include Canada and Mexico
  • further reduce overall cost of services
I found TriNet is very well suited for small businesses with remote employees across several states.
TriNet is not well suited for remote employees located outside of the United States and Globalization Partners is a very expensive company to work through and is the "partner" firm to TriNet in these cases.
March 12, 2024

TriNet

Score 7 out of 10
Vetted Review
Verified User
Payroll, benefits, and compliance in multi-state environment. The product addresses our ability to offer strong benefits to employees and the ability to complete a multi-state payroll with ease, without having to worry about multi-state tax registrations. We're extremely distributed, so TriNet is able to handle all payroll, benefits, and compliance concerns with ease.
  • Multi-State Payroll
  • Benefits Administration
  • I'd like to see them offer an ASO (Administrative Services Only) model for clients moving away from a PEO (professional employer organization).
  • Workday integration.
TriNet is great, but their fees are very high and there are solutions out there that are less expensive. Once you reach a certain number of employees, PEOs are necessarily the best option, especially due to the cost.
March 11, 2024

TriNet User

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Human Resources - primarily payroll and benefits

Particularly helpful as we have a team comprised of both in-person and remote employees located across the United States. Our TriNet team has been able to assist with the nuances of each state and offer advice as we develop our operations processes, employee handbook, and benefits offerings.
  • Managing Remote Teams
  • Nuisances of each states legal requirements
  • Ease of payroll processing
  • Reporting
  • Customer support is good, but response times are lacking
  • Dedicated support specialists for smaller organizations
  • Ways to compare benefit offerings - but I also heard this may be coming
TriNet is best suited when your team is a bit larger (over 25 people) with a dedicated person for HR. Small companies may feel like they don't get the support they need and a person new to HR may be overwhelmed trying to find answers or get the necessary support. The features are great, but the support could be improved.
Score 8 out of 10
Vetted Review
Verified User
We are a small company with under 50 employees. We use TriNet to manage our employees and conduct payroll. It has upped our game in our ability to stay organized, stay up to date with compliance and make sure that our employees are supported and receiving their full benefits. I primarily focus on payroll and it’s been a game changer.
  • Customer support
  • Time card and payroll cohesion
  • Their app
  • Their time card feature can be a bit glitchy. We’ve had numerous employees struggle with it.
  • Their system isn’t always intuitive. Trying to learn a new skill can be time consuming and it’s not always clear what the next step would be. A directory or learning center for processes would be great.
  • The wing is great but we need more challenges!
Costs can be super high and I’ve had situations where we are being charged a large fee for an issue that could have been resolved with better communication. So I just don’t know if I could recommend this to a smaller company as the over head and associated fees would just not be practical.
Score 1 out of 10
Vetted Review
Verified User
TriNet is used for payroll purposes and onboarding
  • Dashboard is user friendly
  • Most items are easy to update for Admins
  • Reporting feature is helpful
  • The system should allow Admins to update leave information without sending an email
  • The leave department itself could use training on regulations and overall customer service skills
  • The dashboard should update employees with custom details added to their records
As HR for the company, there were numerous instances of delays, miscommunications and overall incorrect guidance mainly from the Leave Department. I would not recommend TriNet if what I experienced is the standard for customer service.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses TriNet as our PEO. As a small nonprofit, TriNet provides a platform solution for our payroll and benefits and compliance and policy support. We've utilized TriNet's support through workforce planning, state and federal leave compliance changes, policy builds, benefits enrollment, and remote I9 verification compliance.
  • TriNet has an expansive repository of resources, which is particularly helpful as a small organization.
  • TriNet provides support for a range of HR functions that allow us to have a go-to support option in one location.
  • TriNet utilizes webinars, newsletters, announcements, and other convenient and accessible avenues to stay up-to-date on the often-changing compliance measures, as well as feature announcements, trainings, and updates.
  • TriNet's customer service has always been respectful but nearly all interactions have had a point where there was follow-up promised and not received and where I'm unable to reach anyone or get a response mid-case. It's common that I'll finally get to someone that can help me, only for them to say they'll email me information. When that information is received, it's missing aspects of my question/need, and it takes several emails (and sometimes weeks/months of repeated follow up) to get the rest of the information needed.
  • TriNet's chat support almost always has to transfer me to another team, oftentimes 2-3 times because a representative transferred incorrectly. This is very frustrating and causes me to have to have longer wait times and repeated questions/explanations to get caught up.
TriNet provides valuable PEO support for our small nonprofit organization. With an "HR Department of One" with a nationwide full remote staff, we rely heavily on TriNet's support in payroll services, onboarding, compliance, benefits administration, training (especially for managers and for DEI initiatives), policy, and many other aspects of HR. We have not utilized the add-on services as a small organization, such as their ATS or performance management system.
Judy Keesecker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Trinet for our payroll processing, Medical and Dental Benefits, 401K, and HR for assistance. I have been with my company for over 4 years and the company has been using Trinet since 2016. The online processing is simple along with the onboarding of new employees. Of all the payroll companies I have used in other jobs this one is simple and straightforward. They answer questions as they arise. Very professional with their clients. Trinet being a PEO company is best to use as the HR laws are cumbersome and keep changing. They have all the tools we need available to use. They take care of the taxes and reporting. Their reports are simple to use and during PPP they had sample reports to use and enter our information. They keep their clients apprised of new laws or changes for HR or Payroll.
  • Payroll processing
  • Communication via email with their clients
  • payroll reports
  • Benefit process
  • onboarding new hire
  • Vacation and sick leave tracking etc
  • To have some reports readily available like SOC
  • Workers comp reporting to have access in the reports
  • Cobra information if former employees opt-in having that information available in the reports section would help
Their platform is simple to use and user-friendly. Administrators have access to employee info which is good. All reports are in the reports section and you can customize the reports to fit your payroll periods and what you want to see on the reports. They have custom reports you can build your own. I have not tried it yet. It can integrate with your accounting software depending on which one you use. Yet it will not work for all clients if they have more than one Chart of account numbers for their payroll in their accounting system. So having that to work for clients on how they break down their payroll in the system would be helpful, for example, expenses. In payroll, it is entered as 1 number, but that one number in the expense report employees submit tends to be broken down to more than one Chart of Account. So that integration with clients' accounting software would not help.
Kristen Albertsen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are an organization of about 50 employees nationwide (~25 states), and TriNet is our PEO (professional employer organization). TriNet manages our payroll, state and federal tax filings, I-9 and W2 reporting; benefits (and acts as insurance broker); handbooks and record keeping. We also leverage TriNet Expense for our expense submission and reimbursement ; TriNet Perform for our annual Performance Reviews, and TriNet Hire for our Applicant Tracking.
  • comprehensive
  • responsive
  • bespoke
  • high quality
  • qualitative / workforce analytics reporting
  • ATS tailoring
  • seamless API integrations
TriNet is well suited to a rapidly growing organization with colleagues in many different states, that needs a comprehensive platform to support a leanly resourced in house HR / payroll / benefits team. As part of their single (base) plan, TriNet offers benefits coverage (including access to large-group insurance rates), comprehensive payroll & tax reporting; workforce analytics; easy on / offboarding, and other additional platforms (expense, perform, etc).
February 12, 2024

TriNet.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
TriNet is something I use every day for our company, from processing payroll to updating all employee files. The knowledge center has amazing resources. We have been able to use the handbook wizard to create our company's handbook and make sure it is very comprehensive. The customer support that we have with TriNet is top-notch. They always are available to assist, and if they don't have the answer, they will reach back out to you. I think every company should invest in this platform.
  • Payroll
  • Handbook wizard.
  • excellent customer service.
  • None
TriNet has assisted with the new company handbook for our company, and not only do they have an amazing handbook wizard, but they also provide us with an HR resource agent who is amazing and available whenever I need assistance. We also have a payroll specialist who can assist with all payroll issues as they arise.
February 12, 2024

Thumbs up!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are a small business that uses TriNet for payroll and benefits for our employees. TriNet services make labor management both time and cost effective. TriNet offers a number of HR and benefits tools and features including PTO, health insurance, 401(k) plans, life and disability insurance, etc. The onboarding process is simple and allows a smooth transition for new employees to become engaged.
  • Payroll tracking and auditing, salary revision and increment management
  • Benefit synopsis
  • Providing employee and company reports
  • I would love to have one person to contact (account manager per say) that can point me in the right direction with any issue that arises.
  • Provide client notice of any charges/fees in a reasonable timeframe.
For the most part, TriNet has been responsive to our company's needs as a whole. However, there has been times when no response on certain issues have been addressed. I am still waiting for response on a 401K issue from December.
I would love to have hyperlinks for the different departments within TriNet readily available on the dashboard.
February 09, 2024

TriNet is awesome!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Benefits, Payroll, Onboarding/Offboarding, Recruitment, Leaves of Absences.

The business problems that the product addresses are streamlining our organization's operations, as well as ensuring that we are operating at maximum efficiency. TriNet has been a huge help to us in every single way imaginable from an HR perspective. The PEO model is the way to go in my opinion.
  • Recruitment
  • Benefits
  • Payroll
  • Leaves of Absences
  • Onboarding
  • Offboarding
  • Interface
  • Mobile access
  • Ease of Use
  • Customer Service
I think that TriNet really adapts to scale. So organizations of any size can utilize it effectively. I think that TriNet will be most effective for small sized businesses, medium sized businesses, and not for profit organizations. The way that TriNet bundles all of its features into one easy to access package is absolutely remarkable.
February 03, 2024

Honest Review of Trinet

Sue Hemmer, MA, SPHR, SHRM-SCP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Trinet is used as a PEO for our organization. We utilize the benefits, performance, hiring, employee, and reporting functions daily. I love the chat because it is real time answers for most questions I have. Trinet allows us to house all of our needs for business within one entity.
  • Benefits
  • Hiring/ATS
  • Basic Reporting
  • Performance
  • Home page or dashboard
  • Response time to some claims
For small business, this is a great platform. But, as the business grows, it may be more advantageous to seek independent benefits, work comp, or other services due to cost.
January 31, 2024

TriNet Review

Score 3 out of 10
Vetted Review
Verified User
Incentivized
Our primary use is payroll. We are currently evaluating using it for its HRIS features such as; Recruiting, time off, performance management, document management, onboarding/offboarding...
  • Payroll processing is simple
  • Updates to federal/state/local requirements are conveyed to us via email.
  • Access to webinars and training are good.
  • Customer service from dedicated rep - Responses not timely, unclear responses, no follow up or confirmation from rep. Often times I need to follow up several times on emails. My rep has never picked up the phone when I called, or returned messages I've left. Lack of expertise in my opinion.
  • Text and phone support should be available for basic questions and they should have more knowledge so responses are available quickly. For general questions that I chat in or phone customer service about, they will simply create a ticket that goes back to my rep and then I still have to follow up to try and get assistance.
  • Training (such as performance reviews) should be recorded so that we can rewatch them. If there are concerns about changes affecting the info, there should be several disclaimers explaining that this information can change at any time and that it's highly suggested to watch the video within the next month of the recording date, for example.
From my experience, TriNet is not user friendly or intuitive. In many cases, I feel it is not straightforward and there is a lot of red tape to make simple changes. We are often running into situations when we can't get something to work, due to permissions, which need to be adjusted by TriNet. Simple things like changing the name of a location.
January 31, 2024

More 4 Less

Score 10 out of 10
Vetted Review
Verified User
HarvestIQ uses TriNet as our one stop shop for people related needs, from payroll to benefits and inclusivity within our organization. As an administrator I touch TriNet everyday.
  • Broad benefits offerings
  • Customer service with real time response
  • Training selections
  • Ability to upload tables and libraries for customized App Integration syncing
  • Podcast for community outreach and human resource channel
  • Career building tools that can help teams highlight and advance their skill sets
I found TriNet's buy in ability to be world class. Their consistency to engage with us without the overbearing pitching was well mannered and timely. TriNet checked all the boxes of why our company needed them.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it as our HRIS, applicant tracking system, payroll provider, benefits broker, and I'm sure some other things that I can't think of off the top of my head! Our headquarters are located in a different country and our team in the US is small, so we have a limited number of employees on each team. I'm an HR department of one, so having the support of TriNet on the administrative side of things has been great so that I can also focus on the strategic side of my job.
  • Responsive support team, chats are answered quickly and the staff on the phone are easy to work with as well.
  • Payroll is easy, I just have to make sure that time off requests are approved in time, but if they're not they are easily added to the next payroll.
  • They make sure that we stay in compliance with all local, state, and federal laws and ordinances.
  • Building reports is not intuitive, especially the filter features. Most of the time I create a report that has way too much information and I have to go through and delete what I don't need.
  • As an HR professional, it's tough not being able to do some things myself - like adjusting PTO hours if needed. Though I understand that many companies using TriNet may not have anyone in HR or people without a lot of experience, so it is ultimately to protect their clients.
If a company has a small or non-existent HR department, TriNet will be useful since they make sure your business is in compliance with federal, state, and local laws. If you don't have someone dedicated to payroll, they handle it and make it really easy. If you have a small team in general, in particular one that has employees in multiple states, it's great to be part of their benefits since you don't have to worry about only getting one expensive option and/or having to do something convoluted in order to make sure that team members in different states have health benefits that work for them. All employees in any state are offered a variety of coverage options and different price points.
October 02, 2023

All-In-One

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Trinet is used by our organization to run payroll for approx. 18 employees. I frequently use the Chat for Admin questions about handling new hires, terminations, pay codes, etc. <br>However, the one key concern that employees have is understanding what benefits are available to them for their state. These information on their specific/unique coverage, premiums, and deductibles should be available and easy to access.
  • Convenience of all in one service for payroll, benefits, HR
  • Payroll entry is easy
  • I-9 verification is convenient
  • Lower Pricing
  • Communication on Benefits
Trinet is well suited for our company because it takes control of the compliance issues I would have to manage if I were not using a PEO.
It might be less appropriate if we wanted to save money and have an in house HR representative while using payroll software to process pay.
September 23, 2023

Cadillac service provider

Score 10 out of 10
Vetted Review
Verified User
We use TriNet for payroll, for benefits, and employment verification.
  • Payroll for multiple states
  • EE onboarding to platform is easy
  • Chat times out too quickly. I'm still typing my Question and I have the orange banner up telling 10 sec left.
  • Better turnaround time on questions. If an item is escalated, forget it. It takes days to weeks to get an answer. (If Chat people know, then all is good)
  • Integrate with our 401K provider, Fidelity, so that process is automated.
Small company who can afford to spend on this service (you're not cheap!). To have payroll and benefits on 1 platform is beneficial to the employee. Really nice when you're dealing with multiple states with different rules and tax rates. I thought there would be more client services when an EE has a question on benefits. Often they're just told to call BCBS, who wants to be on hold with them?
Score 10 out of 10
Vetted Review
Verified User
We utilize many of the solutions and tools TriNet has to offer. The primary use is to manage payroll, benefits, employee relations and compliance. We leverage forms, policies, library for advice and guidance. We have a great business partners supporting us in payroll and HR needs. The support teams are outstanding as well.
  • All things Payroll related are outstanding!
  • Benefit Tools and Annual Enrollment Process
  • Customer Relationship Manager Partnership
  • Performance Management
  • Talent and Organization Assessment
  • Compliance documentation for onboarding and off-boarding employees
  • HR Support Employee Relations
  • Workflow Management, it's very difficult to correct or pull back something once processed
  • Org Chart Reporting
  • Outstanding Client Relationship Management creates a great partnership which is key to successful relationship
  • Top notch payroll tools, management and support
  • Intuitive and user friendly applications
  • Strategic resources available
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet to host our payroll, administer all our benefits, and as an HR Consulting tool to navigate new cases within our team.

TriNet helps streamline our processes for onboarding and new employees.

Their workforce analytics tools help us often when we need to pull reports and is very intuitive
  • Their HR consulting is a great resource for our growing company
  • Their customer service is quick and always professional
  • Their onboarding process for new hires and their mobile app makes it easy to navigate
  • Simple reporting. Pulling reports takes a lot to work- the content is great but often have to call to pull a report
  • They need to expand further than the US and Canada
TriNet is great for mid sized companies such as ours. As we continue to grow, it’ll be harder to scale with TriNet.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our firm utilizes TriNet for HR and payroll. As a small business, TriNet helps us to focus on our clients and employees by ensuring we are operating within current employee and tax regulations.
  • Real-time employee laws, benefits, etc.
  • Simplifies payroll and taxes.
  • Customer relationship.
  • Provides useful and timely resources.
  • Reports and analytics were not user-friendly. However, we're aware of the changes made recently.
TriNet was instrumental in educating our firm at the start, during, and post Covid. We appreciate the effort put forth to keep us well-informed on all matters that affect us as a small business every day.
March 30, 2023

TriNet Review

Score 6 out of 10
Vetted Review
Verified User
Incentivized
we primarily use TriNet for payroll, benefits and retirement (401k). it is also our ATS and HIRS. Its great to have a 1 stop shop for everything. The platform isn't as in-depth as we would sometimes like but we work around that. As an example we have to have custom reports built for us rather than us having the ability to log in and create them ourselves.

Overall the support is great but there are some areas we don't use because we have the service in-house
  • state final pay compliance - we have employees in every state and it is nice to be able to rely on the fact that we are always compliant when people leave
  • Leave administration - I love not having to manage employees leaves
  • VOE - I love that we could give away VOE's. Simply scan and send to TriNet
  • a better ATS - the current functionality is very limited. For an organization our size we more "power". I like to be able to run custom reports from the ATS as an example
  • Reporting - there's a stack of standard reports but we need and want custom
  • stop changing the layout. We don't care about the layout its the content that matters. get rid of the turtles or hippos or whatever they are
  • Manager access. Let us give managers access to their employees info without having access to EVERYONE
  • Be honest. If you cant do something, you cant do it. Let us know so we can make other plans and move on
  • "I'll put a ticket in" = this is where your dreams go to fade away. See above
Its tough to say. Would I recommend it to a company of our size, no. Would I recommend it to a small business, maybe 10 - 50 employees, yes.

Theres no workflow. We can have managers initiate a change it has to be done by us... manually... *yawn*
March 29, 2023

TriNet is the best!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet for many of our clients to help with payroll and HR. TriNet is the absolute best when it comes to helping us solve complex and complicated payroll issues. They answer all of our questions quickly.
  • Complex/Complicated/Multi-state payrolls
  • HR Benefits and making sure the best benefits are available
  • Top notch customer service
  • TriNet can improve their handling of complex payroll issues. Multi-state employees especially.
Great in customizing payroll set up
Scott Piotti | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TriNet is used as our PEO for Payroll and Human Resources administration.
  • Top notice customer service!
  • Efficient with solving open issues!
  • Constant professionalism and courteousness!
  • Report writer and canned reports.
As previously mentioned, TriNet has proved to be top notch when it comes to customer service, platform, and overall experience. TriNet doesn't treat their clients like just another client but rather a partner. There is always a team of highly qualified individuals at the ready to assist us in whatever challengers, obstacles or endeavors we encounter. I, without hesitation, recommend TriNet!
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