May 11, 2015
Best Online Ticketing System!
Ease of Zendesk Training
It's worth it to take at least 10min to watch a couple of quick start guides.
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Showing 13 of 546 Zendesk ratings and reviews.
Reviews (1-13 of 13)
March 12, 2015
Great, easy to implement and use support platform.
Ease of Zendesk Training
Yes. Most of it is intuitive - and there are online training resources and help to assist with more complex matters.
December 04, 2014
Eric's Zendesk Review
Ease of Zendesk Training
Yes, this is why I decided to go with this product. Ease of use and administration is key.
October 10, 2013
A quick word from Teavana on Zendesk
Ease of Zendesk Training
It was simple to learn. There are many web pages you can visit for tutorials, how to's, walk throughs, etc. if you're a little stumped. But if you can write an email, you can use this system.
October 05, 2013
Zendesk from the bottom up.
Ease of Zendesk Training
I do ask my agents to learn the product organically and find their own workflow. I do expect them to ask questions when they hit roadblocks so that I have the opportunity to train them.
October 02, 2013
Zendesk. Simple, Smooth, and Powerful
Ease of Zendesk Training
This product is stupid easy to learn, and there are ample quantities of click by click documentation and explanations of everything on their site. As well, if you ever run into any issues, their support team has always been top notch.
September 22, 2013
Zendesk is an amazing tool for customer service but SalesForce is tough
Ease of Zendesk Training
Zendesk is incredibly easy to use and learn. From an administration standpoint, it's also really easy to administer and hand off that administration to people that are less IT tech savvy. This is really one of Zendesk's strengths above other competitors.
September 22, 2013
Zendesk Review
Ease of Zendesk Training
Yes, it's very easy to learn. If you need help, there is GREAT documentation for just about anything through their support forums, or you can simply send an email asking for help.
July 09, 2013
Couldn't do without it!
Ease of Zendesk Training
Yes. I like to figure things out for myself and, for anyone with some familiarity with customer support systems, this system was not hard to learn. I attended some local best-practice sessions put on By Zendesk, and that was helpful. Overall, the system is quite intuitive and, whenever I ran into any difficulties, I found answers on the knowledge base. Once I had learned the system, I trained our internal users.
October 07, 2013
Very easy to use
Ease of Zendesk Training
Yes, very easy.
September 22, 2013
The best turnkey help desk solution on the market
Ease of Zendesk Training
Yes, and I would recommend self-training to others.
December 09, 2014
Love benchmarking capabilities.
Ease of Zendesk Training
Yes, very easy to learn without training.
November 12, 2012
Awesome product. Great UI.
Ease of Zendesk Training
Very easy. Product was very intuitive and didn't really need any training. There is some online training, but neither of us used it.
Zendesk Scorecard Summary
Feature Scorecard Summary
About Zendesk
Zendesk is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer needs ranging from help desk software to live chat to knowledge base management.
Categories: Customer Experience Management, Help Desk
Zendesk Integrations
Jira Software, Trello, Slack, Shopify, AppFollow, Qualtrics, Intercom, Geckoboard, Google Hangouts, CloudApp, Mailchimp, Nutshell CRM, Talkdesk, Zoom, TeamViewer, RingCentral, Zoho Assist, Lessonly, Zoho Books, Axosoft, Trustpilot, Pendo.io, Dropbox, Emma, LiveChat, HubSpot, Hootsuite, Box, Falcon.io, 8x8 Contact Center, Giphy, Salesforce, Stella Connect, MaestroQA, Google Play Reviews, Myndbend
Zendesk Competitors
Freshdesk, HappyFox, HelpSpot, Kayako, Mojo Helpdesk, Salesforce Service Cloud, Zoho Desk, UseResponse, UserVoice, KronoDesk, ChangeGear Service Desk, Kustomer, Oracle Service Cloud, SAP CRM, ServiceNow, eGain, Ameyo, Solarwinds Service Desk (formerly Samanage), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
Pricing
Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional
| Edition | Pricing Details | Terms |
|---|---|---|
| Support Essential | $5 | per agent, per month |
| Zendesk Suite (Support, Guide, Chat, Talk) | $89 | per agent, per month |
| Support Team | $19 | per agent, per month |
| Support Professional | $49 | per agent, per month |
| Support Enterprise | $99 | per agent, per month |
| Support Elite | $199 | per agent, per month |
| Zendesk Duet (Support + Sell CRM - 40% off) | $59 | per user, per month |
Zendesk Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Video Tutorials / Webinar |
Zendesk Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |
| Supported Countries: | 160+ |
| Supported Languages: | 60+ |