Unified Communications as a Service (UCaaS) Solutions
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Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-…
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
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wolkvox Agent is presented as a UCaaS for the agent, an interface that integrates voice, data and video, giving users the ability to manage different channels simultaneously at the time of attention. In addition, it has real-time information on interactions and the customer, as well…
Fusion’s Unified Communications solution is designd to enable a seamless communication experience across mobile and desktop platforms. It’s a business phone service with video calling, instant messaging and presence, and one-click conferencing integrated into a single application.…
Business Voice, from Star2Star, aims to provide superior VoIP quality, reliability, and flexibility for customers in need of an intuitive, easily deployed solution. Optionally, the Business Voice+ solution offers a cloud-based or on-premise Unified Communications solution designed…
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Packet Fusion headquartered in Pleasanton offers a suite of cloud UCaaS and contact center technology solutions.
Ribbon Communications headquartered in Westford offers Kandy CPaaS for Enterprise, providing a suite of APIs and SDKs for adding communications (voice, messaging, video, etc.) into enterprise applications and systems.
CMIT Solutions headquartered in Austin offers CMIT Voice, a unified communications service combining voice, desktop integration and voice-to-email, advanced PBX features, autogreetings, and related features.
Netrix’s disaster recovery and business continuity planning services help to increase the user's data’s security. Netrix specializes in computer, data and hard drive backup as well as system recovery. Netrix's systems backup domain and server information and store it on a server…
Acrobits is a provider of white label UCaaS, collaboration, and mobility solutions through a low-code Cloud Softphone platform. Acrobits enables companies to build an enterprise-grade collaboration solution that’s customizable and brandable. With access to 100+ premium features, same-…
The Vertical Summit is a unified communications (UC) solution for SMBs boasting advanced VoIP technology, low cost SIP trunking, on/off premise mobility, remote connectivity and a built-in hospitality applications suite in a compact platform on which users can build and expand…
For complex UCaaS and CCaaS implementation needs, Vertical Communications and 8x8 partner to deliver the cloud solution, V8. The solution includes Vertical's design, install, and service with 8x8's UCaaS and CCaas solution, to help accelerate cloud deployment. V8 combines voice, video,…
TelebuPing is a team communication tool that helps users Text, Call, Broadcast within the organization or with external stakeholders any time, and from anywhere. The vendor provides its advantages as: FeaturesOne-on-One or Group Chats Engage your workforce with one-on-one conversations…
Clearpointe in Little Rock, Arkansas offers unified communications as a service, and managed IT services.
OfficeSuite UC is a cloud--based unified communications system with features like high-definition video conferencing, VoIP, and online faxing. It was acquired by Windstream when the company acquired Broadview in 2017.
One Ring Networks’ Communicator aims to streamline operations, manage costs and improve employee productivity in an office. The Communicator solution transforms phone systems into a platform of unified communications.
Tata Communications is a modular unified communication platform for global voice, unified conferencing, managed services, and communication APIs through its tier-1 IP netework available in five continents.
The Alcatel-Lucent OpenTouch® Conversation (OTC) applications provide unified communication services on devices. A mobile office, OpenTouch Conversation lets users hold business calls, chat and collaborate from any device with a unified communications app.
VIPole is a cross-platform secure communications and data storage solution. It allows users to send encrypted messages, conduct multiuser conferences, and manage files.
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What are Unified Communications as a Service Solutions?
Unified Communications as a Service (UCaaS) platforms provide a broad range of communication and collaboration applications and services in the cloud. The three main capability areas UCaaS solutions cover are: voice/VoIP, audio and video conferencing, and instant messaging/chat. Many vendors also include team collaboration features, such as screen sharing or real-time document editing. Contact Center software may also be offered as a separate solution or add-on product.
Many vendors in the UCaaS space started out offering one type of communication tool, like Web Conferencing or VoIP software, and then expanded their cloud services to include other types of communication tools. As a result, there is a certain degree of overlap between UCaaS and these two software categories. Certain vendors may be more well known for their web conferencing and voice solutions, even if they also offer fully featured UCaaS platforms.
Other legacy unified communication (UC) vendors have had comprehensive unified communications solutions for a while, but many of these systems started out as on-premise solutions. Now, both vendors also offer unified communications delivered via the cloud.
Collaborative Meeting Services
As more and more organizations transition to remote working, businesses and their employees increasingly rely on UCaaS and Video Conferencing platforms to support their online collaboration needs. In this sense, UCaaS platforms are not only unifying communication across businesses, but actively facilitating collaborative activities.
Thus, ‘collaborative meeting services’ is becoming a popular new moniker for UCaaS platforms. Some examples of technology vendors that are leaning heavily into this trend include Microsoft (Microsoft Teams), Cisco (Cisco Webex Teams), and Zoom.
UCaaS Features & Capabilities
- Instant message/chat
- Presence Technology (makes it possible to locate and identify a computing device)
- Audio, web, and video conferencing
- Voice/VoIP technology
- Team collaboration features (e.g. screen sharing)
- Business email
- Call recording
- Centralized management
Some UCaaS vendors also offer contact-center capabilities, including auto-attendant, interactive voice response, call routing, and customer relationship management integrations. Many vendors are also building APIs into their offerings. This helps customers embed cloud-based communication tools directly into their applications.
UCaaS Comparison
Recent trends in the UCaaS space are changing how businesses think about their communications. Before purchasing a UCaaS solution, really think about whether or not your organization will benefit most from a unified platform, or will thrive best in a situation where different teams or departments manage their own communications tools, and rely only on a VoIP or web conferencing platform. Trends to look out for when determing which UCaaS solution may be right for you include:
- Increased integration options: Customers have become more demanding about integrations and require better integrations with CRM and other line-of-business applications.
- Security is becoming a differentiator with some vendors providing packaged encryption and VPN, as well as two-factor authentication and Single Sign-On.
- User interfaces are becoming more customizable. This enables customers to design the product around their corporate brand.
- A high degree of consolidation of different types of communication software (e.g. audio/video conferencing, VoIP) into unified cloud platforms.
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Pricing Information
Pricing ranges widely depending on the actual bundle of technologies purchased and the number of users. However, for the most comprehensive, enterprise-ready UCaaS solutions, pricing starts at around $300/year per license or user.
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Frequently Asked Questions
What's the difference between UCaaS and VoIP?
Think of VoIP as just one component of UCaaS. UCaaS platforms typically cover four main capability areas:
- Voice/VoIP
- Meeting solutions (including audio and video conferencing)
- Team collaboration (e.g. document sharing, screen sharing)
- Instant messaging/chat and presence technology
While VoIP is one component of these larger unified communications platforms, most vendors that have comprehensive UCaaS platforms still offer their Voice/VoIP solution as a stand-alone product. This is because many companies have their communication technology organized in a decentralized fashion, and still use separate solutions for different communication needs.
Is Zoom a UCaaS?
What's the difference between UCaaS and CCaaS?
CCaaS stands for "Contact Center as a Service", which refers to contact center software provided as a cloud-based, subscription service.
Whereas UCaaS consolidates organizations' communications platforms, CCaaS focuses on enabling multichannel communication via one platform. Additionally, UCaaS may be better suited for internal communication, versus external communication. In this case, CCaaS shines in applications meant for interactions with customers and clients en masse. However, if customer communications are low at your organization, a UCaaS platform should suffice for your needs.