Best decision we ever made!
We love using HubSpot CRM, we use it for EVERYTHING pre-sales. That includes marketing hub, sales hub, the free CRM, and everything in …
Starting at $0 Per Month [Unlimited Users]
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What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy…
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Popular Features
- Customer data management / contact management (1495)8.686%
- Integration with email client (e.g., Outlook or Gmail) (1504)8.484%
- Interaction tracking (1450)8.383%
- Workflow management (1461)8.383%
Reviewer Pros & Cons
Sales Manager
Granite Technology Solutions (Information Technology & Services, 11-50 employees)
Video Reviews
3 videos
User Review: Managers Easily Track Customers Through Phases of Contact with HubSpot CRM
01:45
HubSpot CRM Keeps Efficiency On Track with It's Ability to Keep Tasks Organized: User Review
02:47
User Review: HubSpot CRM Aids in Business Tasking & Management
02:26
Pricing
Free Forever
$0
Cloud
Per Month [Unlimited Users]
CRM Bundle
$50
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.hubspot.com/crm
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.
HubSpot CRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
HubSpot CRM Screenshots
HubSpot CRM Competitors
- Sugar Sell (SugarCRM)
- Zoho
- Zendesk
HubSpot CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Languages | English, French, Spanish, Portuguese, Japanese, German, Italian, Dutch |
Frequently Asked Questions
Sugar Sell (SugarCRM) are common alternatives for HubSpot CRM.
Reviewers rate Customer data management / contact management highest, with a score of 8.6.
The most common users of HubSpot CRM are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(4748)Attribute Ratings
Reviews
(76-100 of 1591)Companies can't remove reviews or game the system. Here's why
March 05, 2024
Hubspot High Level Review.
The product allows me to track and manage my opportunities. It also automates outbound workflows for me to generate new leads. Overall, it is straightforward to use and very efficient as well. I would say that without it, I would not be able to keep track of all my opportunities in such an organized manner. It allows for everything you need to save the sales pipeline moving and flowing.
- Create and manages tasks.
- Creates follow ups.
- Allows for customizable workflows.
- Allows you to make calls easily and track emails.
- I could use more automation to move noninterested leads out of my prospecting network.
- Sometimes, the program slows down for periods and could use improvement on that end.
- Some phone transcripts aren't accurate as to what is actually said on the call.
March 05, 2024
I'm a fan of HubSpot.
HubSpot is a great CRM tool that easily stores customer information, pipeline data, reporting information, etc. I have only touched the surface of what this tool is capable of. The add-ons and integrations simplify processes and create efficiencies that I didn't even know were possible with today's tools. As a user of the product, I appreciate having both a desktop version and a mobile app to use when I'm on the road.
- Tailored reporting functions.
- Ease of use.
- Stores data very well.
- When sending emails inside of HubSpot, I would like the ability to use my true email signature with the company logo.
- Sometimes, accounts are duplicated due to multiple email addresses, creating redundant accounts and confusion.
- Connecting to the external email is excellent, but sometimes it populates accounts, that weren't meant to be added into HubSpot.
March 04, 2024
HubSpot will grow your business
We are currently in the process of dialing in HubSpot to fit our business needs, it is a work in progress. So we are fine tuning it to run effectively for us.
- Keeping track of leads
- Keeping track of current deals in progress
- Managing contacts
- Allowing us to enter data, we can pull at a later date
- Nothing, that we cannot alter or change to meet our needs
March 04, 2024
Fantastic CRM
We use it as a CRM - we store data about our customers, we call our customers, we send out marketing emails, we set up tasks and pull out records of our employees.
Our business loves using it to create, import and export any kind of lists, to give our managers an insight into our day and what we are doing, to send reminders to do tasks, to call phone numbers abroad, to send bulk emails etc.
Our business loves using it to create, import and export any kind of lists, to give our managers an insight into our day and what we are doing, to send reminders to do tasks, to call phone numbers abroad, to send bulk emails etc.
- Storing customer information
- Easy calling abroad
- HubSpot Academy is a great tool
- Easy importing and exporting lists
- It can look messy when there are a lot of contacts
- The most advanced version is expensive
- It needs constant updating of info etc to record activity
March 04, 2024
Big fan of HubSpot!
We use HubSpot to keep track for corporate member and sponsor records. We Are able to see current and past corporate members and sponsors, track conversations we've had with company point of contacts, track membership expirations, and keep a list of company contacts for each member,
- I appreciate that it's very modern looking and very user friendly
- It's very easy to input and track information
- It's easy to pull lists and filter them by particular tags
- It's very easy to merge profiles if needed
- I personally don't use the function where you can link email to HubSpot. Instead, I manually input notes with relevant information. I've heard that linking email isn't always helpful because there's a lot of unnecessary fluff in an email chain that you can't delete from HubSpot.
March 04, 2024
Great product!
Currently, I am using HubSpot to log all activities executed on a daily basis. Through HubSpot I am able to set tasks and follow up with any previous communications sent out. The only issue I have with HubSpot is that, I wish it had the ability to look at what who I’ve contacted. I can only see who I’ve contacted via my outbox in my connected email or if I had a follow up task created. If I only called a potential client and set no follow up, I will not be able to track previous activities.
- Connects with email service.
- Connects with zoom info.
- Create follow up tasks.
- Import/export information.
- Activity tracker.
March 04, 2024
HubSpot is our tool of choice
We use HubSpot for our marketing automation, sales pipeline automation, tracking and reporting. We also use HubSpot for our customer account management. We use HubSpot to help us reduce our time spent on remedial marketing and sales tasks by automating much of the process. We also use HubSpot to help us report on our marketing and sales goals.
- Sales Pipeline tracking and reporitng
- Marketing email automation
- Sales sequencing automation
- Reporting is a bit clunky at time.
- Some of the data features are missing compared to some of the bigger players
March 04, 2024
Great CRM
It helps to automate my sales outreach through using the sequences. It also allows me to keep track of who and when I have contacted people.
- Sequences
- Easy to use
- Knowledge guides are useful
March 04, 2024
Review
Allows for correspondence to be shared between team members and allows for collaboration of deals and sales within the business.
This is hard to achieve without a product such as this .
This is hard to achieve without a product such as this .
- Customer information acquisition
- Outlining details
- Collaboration
- Latency
- Lag
- Functionality
March 04, 2024
I love HubSpot!!!
I love how HubSpot helps me maintain and organize client profiles. It is easy to stay on top of touchpoints, timelines, deals, etc. It has made life so much easier!
- Organization
- Timelines
- Dashboards
- Overall Maintenance
- Sorting Settings
March 01, 2024
HubSpot is one of the Best CRMs I’ve used!
We use HubSpot CRM for contacts, communication, Deals, invoicing, workflows, chatbot. HubSpot is also one of the best crm tools you can find in the market where mostly of its features are in just one page and the best thing about HubSpot is their support, very knowledgeable and always to help us whenever we encounter issues along the way!
- Workflows
- Deals
- Email Marketing
- Chatbot
- Qoutes
- Chatbot AI
- Integration
- Sales Hub Pro
February 19, 2024
Great CRM to start your expansion
CRM HubSpot is a time saver when it comes to collaborate with my team members.
Also, it makes it a lot easier for us to add or update client's information.
Before we used to do all of this with Google Sheets, now, we have the need to use a CRM since we are growing, also, we can make it work with our phone system to always know who's calling and have the information ready.
Also, it makes it a lot easier for us to add or update client's information.
Before we used to do all of this with Google Sheets, now, we have the need to use a CRM since we are growing, also, we can make it work with our phone system to always know who's calling and have the information ready.
- User Friendly
- Straigh forward
- Intuitive
- I've been having issues to add my Payment information and they don't know why this happens.
February 16, 2024
HubSpot CRM for tracking deals
I use HubSpot CRM to track deals - I move them into different funnels as they progress through the sales journey from a qualified lead all the way to closed deal. I also use to to log support query tickets.
- Lets the sales team know what stage the clients are at
- Great for communicating in between internal departments
- Great for reminding sales to follow up on certain dates
- I like colours - I want to know certain things about a client just by seeing a different colour.
- To elaborate on the color - if a client is cash or finance I'd like to know by seeing what colour the deal is.
February 13, 2024
Highly Recommend HubSpot for your Organization!
We needed a CRM that allowed us to manage all of our clients, sales, and emails. We were able to set up unique workflows, tasks, deals, and sequences. HubSpot has been great to help with all of our needs and I would highly recommend it for anyone looking for a CRM.
- Pipeline management
- Email sequences/campaigns
- Tasks/Meetings
- Reporting
- Onboarding can be long
- Pricing
- Customized reporting
February 13, 2024
Review of HubSpot CRM (Small Company)
We use the Hubspot CRM to automate our email marketing, track deals, identify qualified leads, and ultimately build the pipeline.
Our problem was the sales team would send out our emails manually, limiting the number of contacts and touchpoints we could hit per day. HubSpot CRM now allows us to hundreds (if not thousands) a day with a few clicks. In terms of scope: We are a small but growing company, so the upgrade happened at the right time.
Our problem was the sales team would send out our emails manually, limiting the number of contacts and touchpoints we could hit per day. HubSpot CRM now allows us to hundreds (if not thousands) a day with a few clicks. In terms of scope: We are a small but growing company, so the upgrade happened at the right time.
- Organization of deals in the pipeline
- Email automation
- Identifying qualified leads
- Contact database storage
- More features available in the mid-tier of pricing
- More accurate tracking of sales document activity
- It experiences outages on occasion, although that's simply tech sometimes.
February 09, 2024
HubSpot is the Best CRM so far!
Creating workflows, CRM, chatflows, deals, qoutes and email marketing. HubSpot is our main tool for customer relationship management, automation and creating qoutes. This tool helps us making our processes easier and seamless transaction.
- Workflow
- Chatflow
- Deals
- Qoutes
- Integration
- Customer Support
- Knowledge Base
- Conversation
- Reporting
February 09, 2024
DEEPLY Regret Migrating to HubSpot - DON'T!
We migrated to HubSpot from Active Campaign under the impression it was more robust and could offer greater integrations. Wrong. So wrong.
February 09, 2024
HubSpot is awesome!
We use it to create a pipeline for our prospects. The business problems the product address are managing new prospects and organizing all of our data. The scope of use in my case is to utilize HubSpot in order to connect with prospects, interest and close.
- Providing alerts
- User friendly
- Very clean
- It can use color coding for tasks
- having the email and note tab open at the same time
- Easier way to create meetings
February 08, 2024
HubSpot CRM Review- Happy Clients!
We use it to easily track and access our outreach and marketing. It streamlines our ability to service clients quickly and efficiently. It addresses problems in projecting future sales numbers:
- Sends emails
- Grouping by company
- Task tracker
- Deal tracking
- Less layering
- Add a language filter
- Ability to link more than one email per profile for user to send lead emails
February 08, 2024
Choosing your First CRM should be a No Brainer with HubSpot
I actually use HubSpot CRM in several organizations I am part of. One use case is getting our leads in there and tracking their conversion along the marketing / sales funnel. Inside you would find all communications like emails and notes from the sales and business development teams on the contacts / companies associated. We no longer need to keep track on a spreadsheet and we setup automations to automatically fill up certain fields in the database. Moreover, we integrate HubSpot with other tools like our WordPress website and other marketing tools as well. Further, reporting is very efficient once you have setup everything in your database and the fields are filled up completely.
- Contacts Management
- Companies Management
- Integrations
- Chatbot
- Mobile App
- Missing Project Management features
February 08, 2024
Highly intuitive and makes my sales life easier
As a sales representative, I use HubSpot to create, keep track of, and follow up with leads. It is the heart of my day-to-day work. Everything I do is either on HubSpot to to be uploaded to HubSpot. The sales teams as a whole keeps tracks of 100,000 if not more leads in a day.
- Easy to use tasks
- Easy to use data analytics (with a wide variety of options)
- Easy contact and company uploads
- Overall intuitive and easy to pick up. Not a huge learning curve even for someone with no CRM experience
- A way to organize deals under multi-location companies
- A way to better organize the feed on a company page. To filter what shows up, so it doesn't get bogged down by multiple contacts
- Multiple task reminder options. Or a 15 minute reminder option
February 07, 2024
Wow
HubSpot is a fantastic software and works very well with my company model due to the number of features and services it provides also the ease of use so that all people are able to easily learn and understand it without having to spend long hours to figure it out.
- Create tickets
- Delete tickets
- Search tickets
February 07, 2024
Great CRM System for Deal Making
We are using HubSpot as our primary CRM base to organize leads and our sales funnel for acquiring companies. It's a centralized system for us to track companies in different verticals and also to do follow-ups on contacts. We also monitor each deal through a customized funnel to see where each of the deals stand.
- Follow up system to show when was the last time we connected with a contact
- Customize the CRM system to really change it based on how we like to use it
- Email templates
- It would be great to bring some of the Apolo type features into HubSpot to find contacts within a company
- A system to see other similar companies
- A place to see what events we can go to based on the companies
February 07, 2024
Loving HubSpot so far
I use HubSpot to create templates, lists and send emails to potential clients and clients. The lists help me organize who I am reaching out to and then I create tasks for myself to keep me on track. Using HubSpot is keeping me organized and timely, which I really appreciate!
- Templates
- Lists
- Scheduling
- I wish I could more easily pick the time for scheduled emails
February 07, 2024
A HubSpot Opinion!
Our company uses HubSpot to effectively capitalize and expand our sales and marketing efforts by reaching out to our customer base through communication to them. We have several initiatives and high expectations for the successful accomplishment of our efforts. It has helped us to gain more of our market share.
- Statistical Dashboard
- Contact Management
- Robust funcionality
- Help options
- Switching of "hiding insights" to "Seeing insights" in deals section.
- Improved contact input function