RingEX

Formerly RingCentral MVP

It's used in every aspect of our organization. We use it for support, account, sales, and more. It is vital to our business as we received lots of calls every day.

We used RingEX for an e-fax solution for our entire organization. We handle escrow real estate closings, title insurance, and title abstracting. While much of our client and vendor communications are served by email and cloud systems; many still rely on facsimile for simple and secure communication. One key advantage of e-fax is making the documents directly available to our users as .pdf files which are ready for import into our cloud based management systems. It is also very useful to be able to send documents for fax delivery directly from our applications. In the end RingEX e-fax was a failure.

This service is horrible. I would never wish it upon my competitor. It is crippling. Cuts in and out all the time, when they have an issue be prepared to be on a chat window on a phone call holding all day. Service is absolutely horrid - I would give zero stars. Do not trust ANY of the reviews that say this company has the best customer service ever encountered. I have been trying 5 different ways for 2 hours just to get a rep or get verified. It is ridiculous.

I have been a customer since 2013 and I raise donations to save animals who have been abused. I got RingEX in 2013 so I can talk to the 600 nonprofits I support. Unfortunately, due to COVID-19, I had to close my doors and we no longer need RingEX service. I have spent over 4 hours on hold with 5 different reps and they refuse to help me. They keep transferring us around to different people and will leave you on hold and even just hang up on me. We have helped save thousands of animals since 2013 and I cannot believe this is how they treat customers like me. We have asked them to send me the signed agreements and they cannot produce any other agreements they have lied and said I have signed. RingEX said we signed an extra 2 years magically the day we called to cancel. Isn't that convenient? Take a look at another review such as Yelp and you will see they are trying this same exact tactic with other customers. I have spoken to RingEX customer service reps like Jesus and Ralph and neither will handle my cancellation and both have kept us on hold for hours. Anytime you ask for someone’s contact information they say they do not have it. Can you believe this is how they treat customers of 8 years? Since RingEX refuses to cancel our service we are now forced to take further action. 1. We have contacted our attorney to take on our case now. 2. We have canceled the card on file with them and contacted our Chase Business Service Rep and let them know RingEX is trying to scam us. 3. We let our 2 million fans, followers, and likes know that RingEX is trying to scam our business. These supporters are extremely passionate about our work and will not be happy with how we are being treated. 4. We are leaving negative reviews on any service so as many people as possible knows to avoid RingEX.

We have been experiencing voice delays of 3 to 4 seconds on all calls for the past year. I have contacted and been working with two of RingEX’s overseas tech reps. Nice guys but they really have no idea how to help. They have asked me to perform the same phone test 6 times during this time and still no help. Now they have sent me links on how to reconfigure our phones, along with our routers, firewalls, network switches, and modems. I am not a trained IT tech. And, I don’t have the time nor the inclination to tackle this problem. This is what I pay you for. And you have no problem being there when it is time to collect, I see. Face it RingEX, your customer service is terrible at best. What you have put my company through, and others that I have talked to is unacceptable. I just can’t take this anymore. And please do not send me your cookie-cutter response: we're so sorry to hear about your experience. We'd love to help. We'll be sending you the Review Team Email, please reach out! If you really want to make me a happy customer…FIX MY VOICE DELAY PROBLEM!

I am being held in professional hostage by RingEX by being forced to reopen a canceled trial account because RingEX's account team did not cancel my porting request when I canceled my trial account (before the expiration). This was after I specifically requested and received assurances that the porting request would also be canceled (which it was not). I was subsequently forced to reopen the account to port MY number away to my new provider. Further to that injury, I was forced to pay the fees associated with the canceled trial account to ensure the porting went through (even though the porting error was due to no fault of my own). Moreover, I have been now BILLED TWICE FOR THE SAME SERVICE today (on a Saturday)! I further am inconvenienced by not having access to customer support to resolve the billing issue because RingEX does not employ people on weekends! I will be sharing my experience with every social media and business watchdog outlet I can find as soon as this nightmare is resolved.

We unfortunately use RingEX comprehensively for all our conferencing, calling, call monitoring / management, and is our default source as far as those tools are concerned. A few of us in management have been rebelling and using our cell phones for calling and TEAMs for conferencing because it is SO BAD from my experience. Buggy and not user friendly....

We use the voip phone, we signed up a few years ago for the service a sales rep called us and said we would get a discount if we sign a 1 year contract, they they emailed us a 3 year and 3 year auto renew contract baud and switch. In our experience, RingEX refuses to stand behind this and do anything about it, all we want to do is downgrade some users but do no avail

I have been a relatively happy RingEX customer. I recently got a quote from another provider. I am switching, only to be told that RingEX auto-renews contracts for 24 months. Any business that auto-renews a contract for 24 months after 5 years is not a good customer service company. Any company that does not allow any ability for the customers to leave obviously is not concerned with working to keep them.

I had to spend almost 2 hours on the phone with your agents to figure out why I was not getting calls. The first agent I spoke with removed me from the queue when she was in my account because I asked to speak with a supervisor since she could not fix the problem. I was not receiving my fair share of calls. I am very disappointed with the CSR agent I started with.

We have been using RC for many years now, the initial setup was very difficult, making sure the lines rang in the right Extensions, Desk-phones, etc. This system is not scalable. If you have a company with many employees and you want all the outside calls to show the same caller ID, look somewhere else for service, you can't do this with RC. Getting someone in tech support is really difficult, the voice prompt system is terrible, and don't forget your six-digit pin for checking the voicemail because you will go in circles and be unable to bypass the "pin" requirement to speak with someone, in fact, is like they really don't want you to speak with someone, once you have someone in the line they are nice and try to help you. The new desktop app is glitchy, I get missed call notifications after a couple of hours, We have to download images before we can just print or print to PDF, sometimes this creates the app to freeze. Lastly, I write a lot in Spanish to Spanish-speaking clients, I can't write the letter "ñ", No Bueno. You Can't save contacts across all users, each user has to save their own contact, and they do not sync.

RingEX works great. It is very handy when you are on a business trip and you can be reached. In my opinion, the problem.is with their service, it is terrible, in my experience, you can not get past their AI system. I registered my bank account to verify using my RingEX texting system. Whenever I try to long in, the text message never comes through. It has been days I have been locked out of my bank account and there is no one to speak with to see what the problem could be Even tried to reach out to our rep. Maybe I should be contacting sales because there a human talks to you because they want your business.

RingEX is used in coordination with NICE. We use RingEX across our entire organization, including our Call Center. We require an effective telephony solution/provider in order for us to effectively support our patient population and our providers. We also require a solution that works and is reliable. We have yet to find that solution within RingEX.

RingEX is our primary phone system used in both the call center and inter-office calls. It allows us to not have physical phones and only need a laptop when working remotely. This system is used company-wide.

RingEX is our current VoIP provider and telecommunications system. It is used by employees to make and take calls, by our support team to route calls and act as a group, by our operations team to route and forward calls as well as collect using a group number, and by sales to make outbound calls.

RingEX is being used by our entire small business for our phone system. We utilize it both for inbound/outbound communications with clients, as well as internal communications between employees as well. We also use RingEX for faxes and remote call support when employees are out of the office.

We utilize RingEX to prospect potential clients and contact consultants on work opportunities. The product allows employees to utilize their laptops while making calls, which increases their workflow by eliminating the need to switch between a cell phone and a laptop. This tool is utilized by all employees within our organization.

We made the switch from RingEX to Zendesk Talk less than 1 month ago. Prior to the switch, our organization used RingEX for about 3 years. RingEX was used by our customer support and sales teams. All other departments had RingEX installed on their computers and used it as well for internal and external communications. RingEX was our one and only phone system. RingEX provides a quality softphone system for communication with customers via phone, fax, and text. Their internal communication app, Glip is also a useful tool.

We use RingEX as our primary phone, teleconferencing, and web conferencing solution. All of our physical phones at desks and in conference rooms are VOIP lines through them, and all of our team members are assigned a personal phone conferencing and web meeting account, which they use for interacting across our multiple offices, as well as with external clients and vendors.

We use RingEX across the whole organization. Each of our employees has his/her own extension number which is very convenient. We use RingEX for phone calls, voice mails and conference calls, sometimes we use it for video meetings with our clients and it is very helpful that it has a screen sharing feature.

The entire company I work for and other companies that broke off of ours use it as their primary phone, fax, and meeting service. We use it for customers to call an automated queue with prompts. It guides them to different extensions and call queues. We do not have any physical fax machines. Everything we do is done through email or the apps to send and receive faxes.

RingEX is our current VOIP softphone tech. Our entire support and customer service teams use RingEX all day everyday. I love not having a bulky phone taking up real estate on my desk. As far as VOIP softphones are concerned, RingEX has handily satisfied all of our business needs at present. We have tried using others in the past, such as OnSIP, but they caused more pain points than solutions.

I used the RingEX software service for a couple of clients at a specific advertising agency setting. The RingEX tool was a decent solution for call conversion tracking.

We are using RingEX across several locations for both general VOIP capabilities as well RingEX Meetings.

RingEX is used as our primary telecommunications platform for phone calls via company extensions, web conferencing (audio, video & screen share) & IVR/call queue routing for support and sales teams. Each person in certain departments has a RingEX extension to have a business line/company telephone and a webinar/conferencing platform.