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SAP SuccessFactors

SAP SuccessFactors

Overview

What is SAP SuccessFactors?

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

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Recent Reviews

SAP SuccessFactors Review

7 out of 10
April 09, 2024
use it to support onboarding/hiring for new employee's to my specific team.
we use it to track the applicants and input feedback.
Then …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Employee demographic data (369)
    8.1
    81%
  • Employment history (375)
    7.9
    79%
  • Organizational charting (389)
    7.8
    78%
  • Job profiles and administration (363)
    7.4
    74%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pcmag.com/reviews/sap…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $85 per year Up to 100 Employees
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Product Demos

SAP SuccessFactors Solutions for Core HR, Time, and Payroll Product Tour

www.sap.com

Joule Product Tour

www.sap.com
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.6
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

7.9
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.4
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

6.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.7
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

8.2
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.7
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

4
Avg 7.7
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Product Details

What is SAP SuccessFactors?

SAP SuccessFactors HCM provides cloud-based solutions that connect core HR and payroll, talent management, sales performance management, people analytics, and workforce planning. The SAP SuccessFactors HCM enables users to put an organization's people at the center of everything – with solutions designed to meet their individual needs.

The SAP SuccessFactors Human Capital Management (HCM) covers:
  • Employee Experience Management
  • Core HR and Payroll
  • Talent Management
  • HR Analytics and Workforce Planning
  • Sales Performance Management

SAP SuccessFactors Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

SAP SuccessFactors Screenshots

Screenshot of SAP SuccessFactors Learning, which supports informal and collaborative learningScreenshot of the SuccessFactors LMS experience that puts learning opportunities at the center of business operations and goals.Screenshot of the learning dashboard and metrics in SAP SuccessFactors Learning.Screenshot of the SAP SuccessFactors Opportunity Marketplace.Screenshot of information on employee requests, evaluations, and performance in SAP SuccessFactors Employee Central.

SAP SuccessFactors Videos

SAP SuccessFactors Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

SAP SuccessFactors Downloadables

Frequently Asked Questions

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

SAP SuccessFactors starts at $85.

Workday Human Capital Management, Oracle Fusion Cloud HCM, and Cornerstone OnDemand are common alternatives for SAP SuccessFactors.

Reviewers rate Direct deposit files and Approval workflow and Annual carry-forward and encashment highest, with a score of 8.5.

The most common users of SAP SuccessFactors are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(997)

Attribute Ratings

Reviews

(1-25 of 191)
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Score 7 out of 10
Vetted Review
Verified User
use it to support onboarding/hiring for new employee's to my specific team.
we use it to track the applicants and input feedback.
Then when they join, they also get pushed through to employee status on the platform. I use it only at the start of their employee journey to ensure docuemnts etc is all ok, after that it is more HR team that will use it.
  • ease of use
  • good visiblity
  • collaboration is easy
  • difficult to use
  • not very use friendly
it works well, it does the job, but it is not very use friendly. i do not work in HR, and i just collaborate with that team to hire employee's, so i use the tool not regularly. I found it difficult ot navigate, but the information you can pull is strong.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
HR, Learning, Compensation, Mobile
  • Performance Management
  • Personnel records
  • Training management
  • UX design
  • Fields for data entry can be cumbersome to use
  • Lack of real estate optimization
The need to use certified resources is a roadblock to fast enhancement support
Score 9 out of 10
Vetted Review
Verified User
Incentivized
US Federal Government mandates Employees and Contractors to learn and keep updated of Policies.
LearningLink has been an excellent product supporting this initiative.
  • Load performance
  • Easy Navigation
  • Customer Support
  • Themes can be added
Well suited for Employee Learning
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to manage our employee populations data, hiring and termination scenarios, payroll data, managing relationships between mangers and their direct reports, and organizational structure influencing different departments and smaller teams within those larger departments. To a certain degree contract employee data is also on the platform for us in a similar capacity to full time staff.
  • From a UI perspective it is nice to look at and simple to use for users
  • The integration center is helpful for supporting our downstream platforms
  • Auditing changes to data is fairly straightforward
  • Opening multiple instances of SAP SuccessFactors seems to be supported
  • When dealing with unique organizational structures it would be nice to be able to customize existing structures to match it
SAP SuccessFactors is fairly flexible and looks clean from a user perspective to use. It can accommodate most standard organizational structures, and configuring the platform is fairly flexible and adaptable. From our experience SAP SuccessFactors is well suiting for all sizes if the cost of utilizing it works financially.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Recruiting, onboarding, HR Data, Performance and goals, LMS, and soon succession and fieldglass
  • Easy to use when it works properly
  • makes recruiting easier
  • holding HR data
  • performance review process
  • Easier way to make changes without loading data
  • Changing leaders or org data without data loads
  • replication to S/4 can be a struggle, but that is likely due to our partner...and how they set it up
  • Org Chart management should sync across the position org chart automatically instead of having to make changes in multiple places
Recruiting is great, onboarding 2.0 has been a bit of a struggle but I again believe it may be how our partners set it up.

Immediate terminations often leave the termianted EE sitting as active due to workflows, but that is kind of the way things will be when the termination has to be actioned faster
January 03, 2024

SAP the Brilliancy !

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It has enhanced recruitment by optimising candidate sourcing and onboarding processes. Performance management tools facilitate goal setting and continuous feedback, fostering employee growth. Workforce analytics offer insights for strategic decision making, improving overall organisational efficiency and Employee Central provides a centralized hub for personnel data.
The scope of my use case involved configuring SucessFactors modules tailored to my organization's needs which included customising workflows, setting up performance appraisal cycles, and integrating with existing systems.

  • Comprehensive Talent Management
  • User Friendly Interface
  • Cloud Based and Scalable
  • Enhanced Customisation options to fine tune the system for business needs.
  • Smoother integration capabilities to enhance data flow and reduce disruptions.
  • Advance mobile functionality to enable users to manage HR processes effectively on the go.
It caters to businesses with diverse and global workforces. It's capabilities in multiple languages, currency handling and support for various employment practices makes it an ideal choice for companies operating in different regions and industries.
It is useful for prioritising talent management in any organization from recruitment to employee development.
This product is useful for organization's seeking scalable and cloud based HR solutions.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As our organization SAP success factor use employee time sheet, employee life cycle, benefits and compensations. Also use for leave management, HR policies, organization chart, rewards and reorganization. Internally use for appreciation of other colleagues. Travel and other expenses reimbursement uses. Learning and development also utilizes through SAP success factor. So it beneficial for us.
  • Leave management of self and team is very well, we can check subordinates timing and leave status in a single clicks.
  • Training and development corner is very helpful to us, we can self register and also assign to subordinates.
  • We can check our organization chart structure. It is helpful to connect them.
  • HR policies easily available to access.
  • Inbuilt competencies selection should be there, It will help to easy out during performance review.
  • Training and other activities can to provided in graphical design.
  • There can be a option of email and contact number directory.
I prefer to maximum because the ease of access and work. Interface is too much simple, anybody can understand. It makes our work easier. Earlier software we use was not have too much feature in. Managing your goals is very easy if you want to change or improvement. Succession planning part can be improved.
Bhawani Gour | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors for talent management, payroll, performance tracking, and employee development. It addresses issues like inefficient HR processes and skill gaps. Our use spans all departments, significantly improving HR efficiency and employee engagement.
  • Streamlines recruitment with efficient tracking and management of job applicants.Performance
  • Management: Facilitates real-time feedback and goal setting, enhancing employee performance evaluation
  • Offers a robust platform for e-learning and skills development, tailored to individual career paths.
Well-Suited for SAP SuccessFactors:Large corporations needing comprehensive HR management.Companies with a global workforce requiring multi-language support.Less Suited for SAP SuccessFactors:Small businesses with simple HR needs.Firms needing highly customized, industry-specific HR tools.
Neeraj Sharma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Using SAP SuccessFactors to track update my General information which includes payment, career, Employment, compensation, learning assistance, Time management and COVID 19 declaration. Using it to view Org Chart. Applying for leaves or any kind of salary advance. Using it for performance tracking for my team members and reporting at my work place
  • Performance tracking
  • Time management
  • Company info
  • Learning
  • Activation of Mobile app
  • Self assessment
  • Manager assessment
SAP SuccessFactors is used well when I manage my team, Requesting for time off, Viewing my profile or the org chart.
Best part is that you can view your learnings and plan for further learnings,
Managing your goals is something which I want some improvement where in this can be made little more detailed
Score 10 out of 10
Vetted Review
Verified User
SAP SuccessFactors is our HR source system. I work on the IT side supporting the business through all things SuccessFactors. I handle the PMGM process, Recruiting, Compensation Process, day to day Integrations, and also supporting Reporting and Analytics. It has been a learning journey and a beautiful one. We have come so far in our SuccessFactors journey with only further to go. Limitations exist, as with every system, but so far, we’ve been able to accommodate the business need and grow.
  • Listen to customer enhancements to better align the system.
  • Accommodate priority tickets.
  • Release updates twice a year to make system use better.
  • Reporting (Story)
  • Check tool (easier definition of what’s wrong and how to fix it)
  • Audit functions
SAP SuccessFactors is well suited for large companies that need time payroll and master data integrated. It is not well suited for companies who are not looking to grow or make there company bigger.
Paul Kelly | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
A solution for recruiting, onboarding, and managing employee information. We are also able to find analytics about our organization and employees.
  • Communicating upcoming changes
  • SAP SuccessFactors is easily customizable to our needs
  • Can be integrated with other software
  • More functions for calculated columns in people analytics
  • Easier way to contact support
  • Easier way to show trends over time data
I think that SAP SuccessFactors is more beneficial to larger companies than to smaller ones.
November 01, 2023

SAP SuccessFactors Rocks!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use the product as our centralized Global HRIS system of record. 50+ locations, 10 countries and 18,000+ employees. It enables us to see at a glance who is where, report on employee FTE and track training and the entire employee life cycle.
  • Org chart
  • Reporting
  • Notifications
  • Language translations
SAP SuccessFactors is a fully integrated HR System with best of breed functionalities and solutions that support the entire employee life cycle.
October 27, 2023

Great product

Antonio Jose Torregrosa Marenco | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We faces problems on hiring process, Also we need a one simple process for all the countries where we have presence. SAP SuccessFactors was the solve for all our problems, now we have Colombia and late this year we will have United States. All ours process where redefinited and now are a almost perfects.
  • Hiring
  • LMS Systems
  • IAS
  • Recruiting
  • IAS
  • Replication
  • Logs managents
Its a great solution, in our experience is powering of business in a way never see before. Realy is a game changer. Only good things To say about SAP SuccessFactors.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
SAP SuccessFactors is the main system for the organization's data and employees' information, these are some of the solutions that we've been able to develop thanks to having SAP SuccessFactors as our core system: - Reporting - Standardizing data along the different systems we use in the bank - Identify opportunities for human talent management - Add as many modules and solutions as we need thanks to the wide variety of integration options like Qualtrics
  • Keep data standardize
  • Information for decision making
  • Integrate with other software like OpenText or Qualtrics
  • Best practices for each of the HR processes
  • Localize payroll
  • Support in Spanish from SAP for me
The way SAP SuccessFactors is configured by modules, gives free will for the Bank to acquire the ones that fit its needs and leaves the option open to acquire new modules in the future. I'd like to have more information about the updates so I can consider all the new features, what has changed, and a more complete idea in general.
October 26, 2023

Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
SuccessFactors supports our core HR and payroll, talent management, HR analytics and workforce planning, and employee experience management.
  • Transforms traditional HR practices into engaging experiences.
  • Experiences designed for how people work.
  • Intelligent HR technology.
  • Onboarding experience.
  • Candidate workflow.
  • Half baked ideas.
If you're using other SAP products, great to continue with SuccessFactors as your HCM for integrations/connections. However, some of the modules do feel like they are half-baked and have room for improvement from a user experience standpoint.
October 25, 2023

Superior's Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are currently using EC and as a new addition to our HR processes recruiting and onboarding. We are in the process of stabilization now; the whole HR team is leveling up the learning curve now, as well as addressing multiple issues that come up due to the novelty of the system, finishing up adapting SuccessFactors to the company necessities and the company adapting to the system capabilities. The module that has brought up the most difficulties is onboarding. We have to keep working under our support consultants guidance for making it work correctly, this has been the most challenging module.
  • Performance Review
  • More intuitive to use for final users, hence they need less support
  • Recruiting
  • Onboarding (as whole)
  • Reporting
  • mass changes
  • search engine
  • Knowledge Base Articles or Community
  • Concentrate all the settings in one one hub
I think SAP SuccessFactors is well suited for launching global tasks as compensation bonuses, performance reviews, etc, and as a plus it is much more intuitive than other systems. Scenarios where is less appropriate, I cannot think of a specific scenario, but I can say as a comment that as downside to SuccessFactors I find many things that are not well designed or at least, not "just yet there", like, for instance, position management, I find a huge opportunity for improvement.
Heather Willis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Recruiting, Hiring, Talent Management, managing employee data.
  • Customer support
  • Flexible configuration
  • Improved employee experience
  • Product Support is slow to reply and sometimes appears to not have read the information provided in the ticket
  • Background elements on people profiles have limited functionality and need a major upgrade
  • Move more provisioning features to configuration
SAP SuccessFactors has a clean employee view of data, and offers a wide range of functionality to support mid-size to large companies. Its Succession functionality is limited in the ability to customize, however I’ve had great experiences with Employee Central, Goals and Performance and Platform base functionality.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
I support the end users on day to day requests like build reports, update/change configurations, implementation, etc.
  • Very customizable
  • Many different product lines
  • Ease of use
  • UI/UX
Suited - allows a lot of customization
Less appropriate - ease to use for end users
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors to address all the following business needs: Support all business cases related to hiring, rehires, transfer, concurrent, global, local assignments, concurrent, and terminations. Support HR community with integration needs through our landscape (subsidiary countries). With data integration solutions for acquisitions/divestments. Support ERP and non-ERP integrations with SAP. Support data imports and exports
  • Support US local needs
  • Support central repository for our employees across the world
  • support out of the box integrations with local ERP systems
  • Custom Integrations with all our local countries
  • Overlapping date data somehow is created in tables
  • Missed data transmission to receiving systems during large imports - custom interfaces
  • Allowed UI updates and Integration API differences
Integration with local ERP systems and all the local systems. Employee central is well designed.
Syed Fahad Hussain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Start with the introduction of my current company it is one of the best beverage companies in Pakistan. We have different offices and workforce across Pakistan and our company values our employees and wants to engage in their company mission. So we select the best product (SAP SuccessFactors for our valuable employees. We trust SAP SuccessFactors to address all self-service needs which we are looking. We are currently working on employee central, PMGM and recruiting. SAP SuccessFactors portal is the employee-centric platform where our company employees manage their leaves, personal data, benefits, and performance appraisal and also publish internal job postings through SAP SuccessFactors. So, through SAP SuccessFactors, employees just open the system and manage all self-service needs across Pakistan. At least, but not last. We also manage remote area workforce through our online SAP SuccessFactors system. So SAP SuccessFactors is on SAAS system. We ensure this safe and hassle-free system. Employee can take tier ebenefits and enroll in the new benefits policy according to their grades.
  • Provide Best Practice
  • Manage Global Workforce
  • Mobile Application Features
  • Single Platform for all HR functions
  • Mobile Applications need some enchantment to provide a better user/employee experience
  • Reporting part should be user-friendly and add some dynamic dashboards
  • Having add some option to build custom application as well
Well suited area of SAP SuccessFactors is the PMGM module, which is best fitted for all organizations, and it provides a platform to manage employee goals, mid year, continuous performance and annual rating as well. We at our company has different sales target in each region of Pakistan and our sales staff set the goals by the start of the fiscal year, and management also cascade their goals. So end of the year, we ensure the performance of each employee through SAP SuccessFactors.
October 19, 2023

Honest Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
SAP SuccessFactors is a very user friendly HR tool which not just does transactional actions but also helps with strategic decisions like succession, reporting. We use Recruiting, ONB, Employee central, Learning, career and succession, and reporting.
  • Employee self service
  • Leanrning
  • Succession
  • Onboarding
  • Recruiting / RMK
  • Reportting
SF is very suited for organizations which have defined process and not too customized.
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