Overview
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
UKG great product great people
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do …
UKG
UKG review.
UKG Pro Review
Great functionality for price
Strong Product.
UKG - Valuable Asset Software
Automate Your HR & Payroll with UKG Pro.
UKG Pro Changes Lives in the Auto Industry.
A good product that can become better.
Partner for Life - Setting you up for Success
Great Application for Company Management.
UKG provides good payroll features, but needs to work on the customer service aspect
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (776)8.989%
- View job history (759)8.989%
- View and generate pay and benefit information (769)8.888%
- Employment history (762)8.787%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
55 people also want pricing
Alternatives Pricing
What is Workable?
Workable is a recruiting software with HR integrations and AI-powered candidate sourcing. It has SEO-optimized job descriptions and one-click advertising across popular job boards. Workable also features communication tracking, real-time syncing, reporting, and mobile accessibility for…
What is Bitrix24?
Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.8Employee demographic data(731) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.7Employment history(762) Ratings
Employment history is the ability to track previous positions held.
- 8.7Job profiles and administration(733) Ratings
Job profiles and descriptions can be created and edited.
- 8.3Workflow for transfers, promotions, pay raises, etc.(721) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.8Organizational charting(643) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.2Organization and location management(656) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 8.1Compliance data (COBRA, OSHA, etc.)(517) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(709) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.2Support for external payroll vendors(336) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.8Off-cycle/On-Demand payment(231) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8.1Benefit plan administration(643) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.3Direct deposit files(702) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.8Salary revision and increment management(573) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.8Approval workflow(504) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8.4Balance details(529) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.1Annual carry-forward and encashment(434) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.8View and generate pay and benefit information(769) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.9Update personal information(776) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(564) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.4Employee recognition(287) Ratings
thank a team member
- 8.9View job history(759) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.5Tracking of all physical assets(189) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.7Report builder(714) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.9Pre-built reports(724) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.6Ability to combine HR data with external data(495) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.6New hire portal(554) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 8.7Manager tracking tools(444) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.1Corporate goal setting(293) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(359) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.9Line-of sight-visibility(251) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.8Performance tracking(333) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.8Performance plans(415) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.7Performance improvement plans(326) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.3Review status tracking(436) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8.3Review reminders(397) Ratings
System can generate reminders to ensure review completion timeliness.
- 8.3Multiple review frequency(337) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.5Create succession plans/pools(155) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.4Candidate ranking(164) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8.5Candidate search(163) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 8.5Candidate development(152) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(434) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.1Company Website Posting(422) Ratings
Software allows postings to be displayed on the company website
- 8.7Publish to Social Media(333) Ratings
Software provides ability to publish postings to social media sites
- 8.8Job Search Site Posting(390) Ratings
Software provides ability to publish postings to top job search sites
- 7.1Duplicate Candidate Prevention(323) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.6Applicant Tracking(421) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.4Notifications and Alerts(388) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UKG Pro?
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
UKG Pro Integrations
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
UKG Pro Downloadables
- UKG Pro People Center - Connecting users with the information and tools needed to work more effectively.
- Human Capital Management Buyer's Guide - How to find the best-fit solution for an organization.
- Top 10 HRIS Challenges and How to Solve Them
- UKG Pro Employee Voice - Understand what employees are saying and how they truly feel about the workplace.
- Better Together: The Shared Future for HCM and Workforce Management
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1403)Attribute Ratings
- 8.8Likelihood to Renew194 ratings
- 10Availability74 ratings
- 9.5Performance331 ratings
- 8.5Usability188 ratings
- 6.4Support Rating492 ratings
- 9.1Online Training202 ratings
- 9.6In-Person Training87 ratings
- 9.9Implementation Rating86 ratings
- 9.9Configurability76 ratings
- 9.4Product Scalability93 ratings
- 9.9Ease of integration65 ratings
- 9.9Vendor pre-sale48 ratings
- 7.9Vendor post-sale55 ratings
- 5Talent Management Features1 rating
- 5.5Ultimate Software Vendor Communications40 ratings
Reviews
(651-675 of 928)UltiPro - A Great Choice for the Ultimate User!
- Benefits is one of our most used features. The life events are easy to set up. Life events and open enrollment assist the employees in the enrollment process by walking them through step-by-step. This helps make the process smooth and less stressful for our employees.
- We use Recruitment and Onboarding in the US. The system has helped to streamline the process from posting jobs, to applicant, to hire, to employee.
- UltiPro is a cloud based system that can be used anywhere that has wifi. This has enabled our employees to log in and review/update their personal data, review job history, review benefits, submit life events for benefits changes, enter timecards, enter goals and update for performance management, and review and print paycheck history. It can be accessed on a mobile device too.
- "Things I Can Do" and "Quick Tours and Tips" are just a click away for all users. This is a great feature to help the end user.
- We would love the ability to approve timecards from the mobile feature or via email. We currently have to log in to the full website on the mobile device or iPad so at least there is a work around if we are not at a computer.
- Spell check would be great in the Performance Management area. I typically type my responses in a different application to spell/grammar check then copy paste as a work around. Having the ability within the application would be a bonus.
- The timecard approval notification doesn't list the period that needs to be approved. It would be nice to have it in the email or link directly to that timecard.
UltiPro Review
- It is super intuitive so non-tech savy people can use it very easily
- The reporting is great.
- They are always improving and enhancing the product.
- Their people are GREAT!
- Benefits Module - Especially Life insurance limitations to setup - Rounding rules do not work in OE.
- Recruiting Module has some gaps that could be filled. Ultimate is working to improve the Recruiting module.
- Training - Web courses are very lengthy. Would be nice to have them split into 2 hour blocks because it is difficult to block 4 hours at a time.
Former satisfied user.
- Reports: The platform was functional for our reports and data management needs.
- Compliance and updates. I felt the platform was maintained and updated on a regular basis to ensure compliance with payday and taxation changes.
- Portability: The platform was easy to use for any computer in any location. It was easy to work from home without any added security.
- Reports. The platform was very robust in reporting, but sometimes pulling a simple report required [more effort].
The Ultimate - UltiPro!
- Life Events/Open Enrollment - creates a seamless process for our associates to enroll in benefits - one stop process to connect directly to our vendors.
- Performance Review - Creates a paperless performance review process
- Recruitment - Ease of use for both applicant and hiring manager
- Training - would like to see other training besides webinars for mid-market companies
UltiPro – From the Perspective of a Long Time Client
- Integration is a key component that links the various modules – eliminating repetition and enhancing efficiency.
- The product works extremely well for mid-sized companies. The total cost of ownership is extremely reasonable.
- Initially, as Ultimate was growing at an extremely fast rate, it was difficult for the support arm to keep up with all the new functionality. This is no longer the case and customer support is robust.
- Perhaps, more quickly adopting user recommended functionality enhancements.
Very Basic HR Application
- I can't even think of one. I really do not like using the software and find it very clunky and not user friendly.
- Too many clicks to approve employees time off.
- Too much information within 1 screen
So, so glad we moved to UltiPro - see why.
- This is a very user friendly software, with many people figuring out how to perform actions with little or no instruction.
- It is very logical in sequence of events and leads the user through the process they are attempting to accomplish
- It allows many actions which were previously manual to now be automated, eg. benefit enrollment, address changes, tax changes, etc.
- We sometimes have to pay an employee retroactively and the software does not allow for that to be completely automated. We have created a workaround to give the retroactive pay but it needs to be automated within UltiPro.
- Customer service is good but always a work in progress to ensure that it continues to be good. This company is growing so rapidly that it will continue to be a challenge to ensure issues are resolved as quickly as possible. Their service model will need to be continuously modified. Human interaction is critical to ensure cases are not prematurely closed or misguided.
- Garnishments are priority based not date based which can be problematic. The choice for either way should be an option.
- Recruitment and onboarding need to be completely integrated to reduce any redundancy.
Key questions to ask: flexibility with pay practices? What kind of support and training are provided? What kind of analytics are available?
UltiPro Review
- Most all data within Core - recruiting and onboarding not yet.
- Visual display for exempt employees.
- Access to data via BI.
- Creating of own interfaces including adjustments/changes to what is currently in place all done by the customer.
- Hoping the new recruiting and onboarding solutions resolves some of the issues with the current versions.
- 401k tracking for limits - we had to customize, this should be available in the core product.
UltiPro Works 4 Us!
- Great reporting!
- User friendly!
- Lots of information at your fingertips!
- Salary Planning/Compensation Mgmt
- Customer Service
UltiPro - you will not be disappointed!
- UltiPro was easy to implement - less than 3 months for 200 employees!
- UltiPro is easy to use and well received by our employees.
- UltiPro Business Intelligence tools are intuitive and provide tremendous value.
Review of UltiPro
- Core is very user friendly.
- Payroll is simple and easy to use/understand.
- Love Cognos capabilities.
- Good canned reports.
- UltiPro Time Management (UTM) - Not user friendly and hard for end user to navigate.
- When creating custom fields, those fields should flow through the entire platform.
- Need better service/better partnership building so customer service could really understand my needs and goals.
Ultimate - A perfect solution.
- Performance Management - easy to use/administer and has bolstered our organizations focus on goal setting and strategic alignment
- Business Intelligence - although predominately managed through self service, once the needed skill set is acquired, any type of report/metric is available. Very diverse environment, and you will never have to pay for complex reports as long as you are willing to roll up your sleeves
- Employee Self Service - goes beyond traditional self service web portals and not only provides a user friendly environment to casual participants, but it is highly customizable. Internal branding is always important and Ultimate got it right.
- Data integration with third party vendors - Ultimate continues to improve and expand on this area, and I don't have in depth knowledge of what other HRIS vendors provide in this area, but this process is typically associated with a paid service request. Again, Ultimate is constantly improving and I foresee this changing in time.
- Capturing diverse reporting relationships - Basic security and numerous modules are based off of 'Supervisor' information. However, this is not a dynamic field and users only have the ability to select one supervisor. As organizations continue to have increasingly complex reporting relationships, this is not always ideal. A tough problem to fix from a security perspective, especially when considering module functionality, but something Ultimate should address long term.
- Proxy Access - currently unavailable which makes trouble shooting certain issues more onerous.
UltiPro Review
- Store Data
- Recruitment tool has limited capabilities. It often is very clunky and the reporting tool is not visually pleasing.
UltiPro Review
- Care for their customers(Customer Support)- When I reach out to my account manager she is always available to listen and retrieve resources to help me with any road blocks.
- Innovate- Ultimate Software is always on the leading edge of what is out there! I can always be confident that they are looking to the future to support my growing organization with me.
- Inform- Ultimate software is great at communicating with their customers changes and updates.
- Training and Tools- The Ulti University team is amazing with the availability of training and resources for the product and always looking to make my experience more exceptional.
- Payment Services-Sometimes I feel lost in the direction I need to go with a particular issue and its hard to tell whether it is a customer actionable item or a Ultimate actionable item.
- CSM's/ERM's- I know that the squeaky wheel gets the oil. Until I registered for Connections I had not heard from my CSM or ERM. I dont think that the contact should only be when I have an issue. I loooove this product and want to evangelize Ultimate!
- Imports- I would like to be able to import my own data and do mass updates.
What am I looking to accomplish with moving to Ultimate Software?
What is the end game for my organization from an HR/payroll perspective AND an executive perspective?
How involved do I need to be in the implementation process?
Is it beneficial to have a dedicated project manager?
Should I have a representative from my IT department involved in the implementation processes?
What are the main differences between an Enterprise Solution and a Mid-Market solution- what are the pros and cons of each for me as a customer?
UltiPro and U! It's a partnership
- The implementation team is amazing in coordinating the transition from a legacy system. There is a well-developed implementation plan.
- Ultimate becomes a partner with you in your work and they are always interested in how they can support you. They have continually refined and improved their support model.
- They are committed to making UltiPro interoperable with other systems. Their latest project has been a relationship with Informatica to make integration a user-achievable goal.
- Product updates are driven my customer response. They have a voting system for requested changes. Twice a year, the product receives a significant update. Not all customer requests are implemented each cycle, but they do evaluate them.
- One area is already being addressed is the interfaces of the optional recruiting and onboarding modules. These are currently products not developed by Ultimate, so the operation is not standard across them. However, they are bringing these products in-house.
- We just went through open enrollment, so this is foremost in my mind at the moment - open enrollment sessions are difficult to configure and copy from a prior year.
- It would be great to have a sandbox for testing. Such an environment is available, but the commitment is for a year and the price is somewhat high. Barring access to a sandbox, extending testing capabilities to other program areas would be useful.
Sr. Human Resources Specialist
- Benefits are handled extremely well. Easy access for employees to complete their enrollment.
- Payroll is also handled very well. Easy pay, W-2, and changing of tax exemptions is seamless.
- Salary planning is also a good process. No problems there.
- If you are to be a hire to retire system for smaller companies, I would like to see less integration with other companies to make sure UltiPro's system does what we need it to do, (i.e. for example, hiring CERTPOINT to integrate a more robust training module).
- BI still makes me feel like I have to be a system analyst to pull reports, not user friendly.
UltiPro Review from an HR Specialist
- It is user-friendly
- Easy to understand
- Comprehensive
- UltiPro local support for at least each region
- They could make running and downloading reports more easier and simple
- Add available training/documents on how to do things around the system
UltiPro - Nothing Better Around
- Employee interaction.
- Processing payroll.
- Integration with Great Plains/Dynamics general ledger.
- Need a product that is less robust than time and attendance, at a lower cost.
- Ability to switch between 2 employees with ease.
- Easier customization of pages/fields.
UltiPro - Bringing HRM into the age of Big Data
- UltiPro provides excellent client service. Their account executives are dedicated to their accounts and are ready to help at a moment's notice. This is primary for me because no matter how great a system is, if the people supporting it are not as great, that system fails. The company lives their mantra of " People First".
- The UltiPro system to a large degree allows me to configure the system to meet most of my needs. The ability to control what I want the system to accomplish and how I want that task accomplished is very important. Many different demands are made by various departments and having the ability to configure the system to accomplish that task is invaluable in having the HR department serve as a Business Partner
- The reporting capabilities of UltiPro and the ability to create specialized reports to fit the company's needs is also something that UltiPro does very well.
- The recent upgrade with the mass update capabilities has proven to be of great help. A dynamic company such as ours needs the ability to make the changes as the needs of the business suggest.
- UltiPro's limitations are there. For example the system does not have a way to enter and track corrective actions, and I think that is very important data to monitor especially as it relates to performance management.
- The Mass Update feature should apply to more than just the Supervisor change because there are other group changes that need to be made that would be easier if done as a mass update.
- I would love to see the system have SMS capabilities so that we can communicate with all of our staff via text message regarding different issues that they need to be aware of. This is especially true since we have a lot of employees who are constantly on the road.
UltiPro Software
- Functionality. Ultipro succeeds very well at permitting complex setups to work consistently. This shows a high level of programming skill.
- Customer Service. I've dealt with many software companies in the past. Ultipro has the best.
- Documentation. With so many things that can be accomplished comes a great need for learning materials. And Ultipro offers them.
- The overall look. Ultipro is not a painted rocking horse. It offers very little bling. But I prefer function over form every time any way.
- Its look prohibits intuitive learning. With so many possibilities (ways that companies can create different setups), knowing where to go, how and why things work, takes education. You have to want to learn. If you have users that just want to wait for someone to instruct them, it's going to be a hard road...
- Training materials often tend toward where to go to do something rather than the how it functions with the rest of the system.
- Payroll. Ultipro has the flexibility you need to get your payroll done.
- Importing benefit files. UltiPro makes it particularly easy to bring in files from your 401K and health and welfare providers.
- Importing Time Files.
- SUPPORT! Their support is top notch. We've had year end issues as new users and their customer service reps worked many long hours to help us complete our year end in a timely manner and correctly.
- The year end process could be a little more user friendly.
- Tax reconciliation can also be a bit more user friendly. Best practices for that functionality is not explained very well at all.
- Some of the front end imports could use more user functionality. We do a lot of conversions. Being able to do a direct deposit stand alone import would be great. We've asked but so far have not recieved that functionality.
a balanced review
- Ultimate provides a secure environment for associate data.
- Benefits module needs a lot of work.
- Move all functionality to the web.
Payroll for Bethel Church-Helen Rocks!!!
- Payroll is made Easy with Ultipro, Minimal steps, time import is a snap.
- Reporting is amazing. You can make any report necessary for your business from the Senior management level to the supervisor levels.
- Organization is great with Ultipro. The ability for Employees to make status changes on their own is a great time saver.
- Fund accounting with multiple jobs and multiple rates with the same employee. We had a very hard time getting this set up and getting the GL entry to book correctly to our financial software
2 year user
- Benefit selection is very easy.
- Pay Data entry is easy to move around.
- Employee Self Service through SaaS is great.
- Reports need to be upgraded.
- Looking at the employee's check through the back office is difficult.
- We are unable to process non-taxable earnings though the payroll and NOT have deductions taken.
UltiPro review.
- Benefits
- Pay
- Performance Management