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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
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BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
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How BigCommerce Differs From Its Competitors

BigCommerce Customization

We are using the open APIs now to modify how our Product Categories appear on the homepage. We don't do this often but appreciate very much the ability to do this. We have also used the open APIs to modify the hard-coded text that appears on every page on our site.
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BigCommerce Customization

Their API was the key selling point for us. We use a bespoke in-house ordering system that handles phone orders, orders placed at tradeshows, and manages our entire process from quote to production to fulfillment. Being able to import our online orders at the click of a button, rather than having …
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BigCommerce Customization

The available integrations and standardized API makes the value proposition even higher. I used to use custom CMS's to do the same thing BigCommerce does out of the box, but the number of API partners they work with is huge. If you can't find your software partner, I'd be surprised. Especially …
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BigCommerce Customization

We use the API to integrate BigCommerce with our Retail Management System which manages our brick-and-mortar. BigCommerce's API is one of the primary reasons we chose BigCommerce for our replatforming. Virtually every aspect of BigCommerce is exposed via an API endpoint. This allows us to do just …
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BigCommerce Customization

I am currently using multiple integrations with BigCommerce. I have recently added integrations such as buy now, pay later apps to have a broader reach to my customers. I like the fact that the integrations are easy to set up and are another way to provide great service to my customers. …
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BigCommerce Customization

We were looking for the basics and [I feel] BigCommerce failed at that. Perhaps they should only offer Enterprise Level websites with full support by developers, because [I believe] it is terrible for end-users thinking they can drag and drop.
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BigCommerce Customization

We have BigCommerce connected to an outside inventory system via API which controls our Amazon, eBay, Walmart, and Houzz stores and it makes it very easy to access everything such as when a sale is made adjusting the quantity of the order.
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BigCommerce Customization

Nadeau will be utilizing these to interfere with our online marketing to our website to improve reporting and tracking to help us provide more accurate ROI data. We will integrate our existing marketing platforms to provide a smooth transition from our social feeds to the buying journey.
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BigCommerce Customization

We're not currently using the APIs or any available integrations but in the future we plan to. With BigCommerce's API documentation, every possible scenario or desired outcome is clearly displayed. When we do integrate their technology, we'll do it with ease. The docs are well constructed and I'm …
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BigCommerce Customization

We use the BigCommerce open api to connect to our inventory system and integrations to our marketplaces. When an order is placed in BigCommerce for instance, our inventory system automatically gets that order declaration from BigCommerce using its API and then it updates across our marketplaces …
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BigCommerce Customization

We actually use a 3rd party service to manage our APIs from our distributors. Things such as inventory and pricing are regularly updated through the APIs. This was started before I began at this company so I am not sure what the limitations were that led to the decision to go to a 3rd party …
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BigCommerce Customization

Integrations allow us to provide inventory to multiple third parties for additional selling options. We use the apps to push inventory to Amazon and Google Shopping. Adding Amazon check out has increased our sales. Right now approximately 1/3 of all checkouts are Amazon pay. We recently integrated …
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BigCommerce Customization

We have a robust store with every product having a custom look and function but we still stay uniform from page to page. The functions to hide and view pricing or products have been very useful for when we are out of stock or have a product on backorder.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.8
    68%

Reviewer Pros & Cons

View all pros & cons
Verified User
Executive in Other
Sporting Goods Company, 1-10 employees
CS
Christine Sako
Head of Internal Ops and BI
XY Labs (Information Technology & Services, 11-50 employees)

Video Reviews

3 videos

View Playlist
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.7
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

BigCommerce Downloadables

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(662)

Attribute Ratings

Reviews

(26-50 of 436)
Companies can't remove reviews or game the system. Here's why
April 20, 2022

Professional Ecommerce Platform at an Affordable Price

Keith Whitt | TrustRadius Reviewer
Keith Whitt
Co-Owner
Serendipity Studio (Apparel & Fashion, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce excels at providing an affordable eCommerce site for the sale of products online. It does that very well and provides a highly professional look and feel. If your organization is planning an informational site that does not sell directly to customers, BigCommerce is not the best choice. Informational or catalog-only pages are clumsy.
March 26, 2022

Affordable and very usable

DG
Dave George
Sales & Marketing Manager
Scripps Laboratories (Biotechnology, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce's ability to customize product units of measure is very valuable. Certain products we sell can be sold in units, milligrams (mg), or milliliters (ml), depending on a customer's preference. The software makes it very easy to present these options to our customers. It's also easy to make product edits and post them immediately. We often need to make a price adjustment on very short notice and the software allows us to do that in just a few minutes. And nothing comes to mind when trying to think of a scenario in which the software is not appropriate.
February 28, 2022

BigCommerce: The Vehicle To Get You Across The Finish Line

Jim Lopardo | TrustRadius Reviewer
Jim Lopardo
E-Commerce Development
Unique Lift Parts Inc (Retail, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
With tens of thousands of items representing 80 brands, BigCommerce is particularly well-suited for managing large product catalogs. Flexible pricing structures and customer classes make it a powerful tool. With its easy-to-use UI, you won't need a programmer to maintain your site, although some database, IT, and website design/maintenance would be highly recommended. Alternately, for small catalogs or a small, very specific product line, the cost may not be as justifiable. Also, it does take daily upkeep for your store to remain fresh and dynamic.
February 18, 2022

BigCommerce - Big Solutions

GM
Gary McCarthy
IT Programmer
Pneudart (Medical Device, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I would say BigCommerce is most suited for a business that has relatively few unique products, but with an abundance of customizable SKUs. We deal with devices that can be designed to a variety of configurations and specifications. But a more common example would be apparel; Having a given style in a dozen colors and half a dozen sizes would amount to 72 different product entries in most systems, but BigCommerce supports it exceptionally well using their Variant system. It even supports different photos for each product, all of which can be stored in a single product record. This makes it incredibly easy to manage and update, even on the pricing side. On the other hand, it falls short when product offerings need to be tailored to a specific geographic region. For example, there are only select products we ship internationally, and we had to resort to a cumbersome dropdown menu that forces the customer to declare what country they are shipping to. This introduces the potential for errors, as opposed to what we wanted: For the shopping cart to autodetect and respond to the GeoIP of the customer.
February 18, 2022

Look no further than BigCommerce for your e-commerce solution, seriously!

JoAnna Cohen | TrustRadius Reviewer
JoAnna Cohen
Project Design Engineer
AvisBag.com (Retail, 1-10 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Honestly any online commerce business from boutique shops to large wholesale operations can benefit from BigCommerce. I have tried other software, blog sites with e-commerce plugins (WordPress), and Squarespace. They aren't as intuitive or powerful, or customizable for the average person. BigCommerce just works. It's beautiful and is feature-rich without having to know anything about coding, or plugins. Just add your logins and you're good to go.
November 29, 2021

Features not available in other systems

Verified User
Employee in Marketing
Graphic Design Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Ease of use and has specific features that none of the other off-the-shelf E-Commerce solutions have. Very easy for the end-user to edit and add new or existing content, plus has a very extensive knowledge base and a good user community [that] has many answers to the questions and problems I've encountered.
November 20, 2021

The Best Platform. The Best Features. The Best Support. The Best People. The Best Business Decision.

Verified User
Administrator in Information Technology
Retail Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
BigCommerce is a tremendous tool for retail e-commerce but I would not recommend it for B2B. Not yet at least. I would recommend BigCommerce to any e-tailer that doesn't have multi-site requirements. I would recommend BigCommerce to any e-tailer that is marginally tech savvy. For the user who is clueless or the company that doesn't have good technical resources, I would only recommend BigCommerce if the prospect was willing to pay for professional services through an agency or consultant. I think Shopify or SquareSpace do a better job of providing a stupid-simple interface. That's not a knock on BigCommerce. I actually prefer BigCommerce's interface and for all but the most basic of businesses, BigCommerce is the hands-down winner. I think BigCommerce is equally well suited for the wine industry as it is for [the] automotive industry. I know of floral businesses that do tremendously well with the platform. I know of hospital gift shops that use BigCommerce to allow customers to order gifts and have them delivered to patients in the hospital. I know BigCommerce has worked tremendously well for selling sporting goods and even firearms. I guess I would say that I would be less confident that BigCommerce would be a good fit for a service oriented industry that sells services or reservations.
November 19, 2021

Easy to setup, clean look and easy online shopping solution. Would not hesitate to recommend to anyone wanting to sell their products online.

Verified User
Manager in Sales
Retail Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I would have no hesitation to recommend BigCommerce. It is very simple to set up and you can have your products online and [sell] in a very short space of time.
November 19, 2021

Feature Rich, but Quite Expensive

Verified User
Professional in Marketing
Telecommunications Company, 51-200 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I like how BigCommerce has a drag and drop feature that helps you build pages and websites so quickly. For people who are not technical, this is a great platform to use. However, you also sacrifice some [flexibility]. The free templates look nice, but when you want to customize it even more it gets a little tricky to do so.
November 17, 2021

BigCommerce - The perfect fit for small business[es] on Wordpress

Thomas Pittman | TrustRadius Reviewer
Thomas Pittman
Director of Marketing
Neaman Plastic Surgery and MediSpa (Health, Wellness and Fitness, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is well suited for small marketing teams looking to offer a robust online presence for its customers. Its ease of use and cost-effectiveness make it an ideal fit for easy maintenance and quickly launching products to market then maintaining and propel fly fulfilling them. Also ideal for anyone looking to offer an online presence that is integrated with their WordPress backend.
October 18, 2021

A Review of BigCommerce

CW
Cynthia Wells
Owner
Cynthia Wells (Apparel & Fashion, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I feel BigCommerce is well suited for anyone looking to start an e-commerce business or expand their brick-and-mortar business online. BigCommerce is easy to use, affordable, and you can get a free trial to test it out before you commit. While I feel the ability to customize everything is a great feature, I do feel that some people may find that to be intimidating and overwhelming.
September 23, 2021

Good for [a] small business with a learning curve

Verified User
Manager in Manufacturing
Design Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is great for medium to large product catalogs. For very small businesses, the amount of work required to get started can be intimidating when selling only a few products. Most BigCommerce sites seem to look very similar - more diversity of default layouts and templates would go a long way towards providing a better small business experience.
September 01, 2021

Having BigCommerce in my corner makes my small business feel a lot BIGGER!

LV
Lynn Vining
Owner
ButterBath.com (Consumer Goods, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I do a lot of vendor shows (except since Covid-19 caused many changes to those venues), and have interactions with others that are small crafting types of business, and I have definitely recommended BigCommerce to many people who are trying to build up their small businesses.
August 18, 2021

BigCommerce is a good company if you know what you are getting yourself into and have a good solid understanding of the platform.

Verified User
Employee in Sales
Furniture Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I like BigCommerce and would tell a colleague to go for BigCommerce and sign up in a different plan than what we did. The enterprise plan is very costly and our website is built on BigCommerce enterprise, meaning if we downgraded our plan we would lose functionality. I would recommend the lower tier plans to a friend and tell them to learn everything as otherwise, BigCommerce has everything you need and pretty ok customer service.
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