IT Service Management (ITSM) Software - Reviews

Show Filters 
Hide Filters 
Filter 1822 vetted IT Service Management (ITSM) reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Vendor
Product
Last Updated
Industry
Department
Experience
Job Type
Role

Reviews (76-100 of 522)

Laurance J. Specht profile photo
December 11, 2018

Spiceworks is worth it!

Score 10 out of 10
Vetted Review
Verified User
Review Source

It is great for a small organization to manage hardware assets, monitor network devices, and support ticket management. It is cost effective and offers numerous tools for that. Our team is able to communicate on support issues within tickets so we can be more effective in supporting end users. Se...

Andrey Perepelitsyn profile photo
December 09, 2018

Good ITSM

Score 6 out of 10
Vetted Review
Verified User
Review Source

Works well for companies with huge IT infrastrucure and ITIL processes in place, so entire management is consolidated in a single place and does not require consolidation of data from lots of different information systems. … May not be a good choice for small companies as it a bit expensiv...

Erik Hall profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

I use it to network with other IT professionals and to continue learning/expand my knowledge and experience in the IT field. I have also downloaded their Support product, but haven't set it up for use and I have also downloaded their inventory program as a redundant program to what our MSP provid...

Shalindra Singh profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

I am a consultant and do works towards ServiceNow Implementation and Integration at end customers. Since I work with various customers in various verticals and domains, I come across a wide variety of use cases that ServiceNow can resolve and the way it can be implemented to achieve it. ServiceNo...

Sundeep Gopal profile photo
November 05, 2018

Jira it is if it is IT.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Jira Service Desk is a great tool for teams that are already using it. For example, IT teams can save a great bit of time and effort using it, but the real problem comes when a marketing team is involved because the functionality is so limited from a marketing standpoint. However, for the IT team...

Brandon Morris profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Ivanti Service Manager is used by our internal facing customer service departments such as IT and facilities. All departments use the software as end users and it is used to manage projects, tickets, and work order requests. We are also doing some automation work such as AD account provisioning a...

Lode Bruyninckx profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

At Thomas Regout International we are using TOPdesk for about 10 years now in the ICT department for Incident Management. … Because of the restrictions of our version of TOPdesk we didn't have the opportunity to use it for more. … We did finally upgrade our light version to the prof...

Matthew Smith profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

We use Jira Service Desk as a corporate service desk. All issues within our company are submitted through the service desk portal and are then triaged to the specific groups that can help with the issue. We have set up multiple service desks for each specific group that are managed by the small t...

Jason Shaw profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

We utilize Freshservice as our corporate support desk platform. We also utilize the change request features. Freshservice is a great ticketing system that allows us to interface with our users and their issues from within the platform.

Ashley Gennett profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

ServiceNow is our new customer communication tool within Amtech Software and Futura Services. It is replacing our old system, Remedy, and we find that access to it is so much simpler. We are able to publish press releases and news on ServiceNow, we are able to send notifications to users about ne...

Andrew Bishop ✞ ☁ ✍ profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

ServiceNow is well suited when it comes to project management. For example, if your company or organization has many different departments that need to update or access data about a particular project then ServiceNow can meet that request.

Martin 't Hart profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

We use TOPdesk for our whole organization. We use it for incident management, configuration management, and contract management. It helps us to know our contracts with our suppliers, but also the contracts when we are the supplier. We follow up on all incidents and by doing this we have a good pi...

Dennis Schanschort profile photo
October 30, 2018

Great stuff!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Self service is higher, fewer employees at the service desk (because of fewer phone calls)

Wil Kuijpers profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

It's perfectly suited for incident management--the whole process, including the knowledge base and the assets register.

Frans Kool profile photo
September 19, 2018

Topdesk a must do

Score 9 out of 10
Vetted Review
Verified User
Review Source

The implementation of TOPdesk was perfect, clear consulting and a good follow up. I personally like the newsletter with all upcoming releases and demo's

No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source

The tool is great, very powerful and provides so many valuable features used in large companies. The product is very integrated and provides amazing customization and dash-boarding options. I have looked at several ITSM products, and ServiceNow is by far the best product I have worked with. Every...

No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source

ServiceNow is a fully integrated part of our corporate intranet. It is used to allow users to open service requests ranging from technology issues to HR issues, to facilities issues. ServiceNow (aka SNOW) is used across our entire organization. Because it is full-featured and a fully integrated s...

No photo available
Score 2 out of 10
Vetted Review
Verified User
Review Source

Samanage was relatively simple to implement and rollout to our IT Device Solutions unit. It's fast and has a nice, clean UI. We mainly use it for device/inventory management and incident management but eventually starting to use it for change management. We are able to track and manage devices ba...

No photo available
Score 7 out of 10
Vetted Review
Verified User
Review Source

The whole organization uses GitHub. GitHub permits anyone in our org. (over 100,000 people) to securely store an entire record of any changes, including the most recent for any text/code. It's available 24/7, and countless people rely on its authoritative content. It permits multiple people or au...

No photo available
Score 6 out of 10
Vetted Review
Verified User
Review Source

I feel its certainly a go-to for small infrastructures and can be pretty difficult to set up for large organizations where IT is vast and deals with a lot of tickets every now and then.

No photo available
February 22, 2019

ServiceNow Review

Score 7 out of 10
Vetted Review
Verified User
Review Source

We use it for IT support requests and incidents. We use it to manage approval for purchasing. The main benefit realized was the reporting. It is way ahead of what we got from our previous ticketing system. Since tasks can be divided up between techs, it makes the request process much easier with ...

No photo available
February 18, 2019

TOPdesk? Simply the best.

Score 8 out of 10
Vetted Review
Verified User
Review Source

The reason we use TOPdesk at my company (since 2008/2009) was that there was a need for better registration than just writing incidents down on a piece of paper. By registering them in TOPdesk, you can make lists of solved incidents and easily see how much time they took to solve.

No photo available
February 16, 2019

A versatile ITSM solution

Score 9 out of 10
Vetted Review
Verified User
Review Source

At my previous job, working at Florida State University, we had a massive inventory of computer systems and other IT equipment that we were responsible for managing. We needed a robust IT service management system and after careful evaluation of several products, we decided to go with ServiceNow....

No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source

ServiceNow is great for any size company. Due to Cloud Deployment Options, it is quick and easy to deploy. If you are looking to create custom flows and work products, you will need either an in-house owner or contract with a company to support it for you. It is a very strong tool, but you must b...

No photo available
Score 7 out of 10
Vetted Review
Verified User
Review Source

We use it as our primary ticketing system between our different IT departments to allow us effectively communicate and pass along problems.