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ActiveCampaign

ActiveCampaign

Starting at $9 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.6
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.6
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.4
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $9.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with Microsoft Dynamics CRM and Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(201-225 of 676)
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Score 9 out of 10
Vetted Review
Verified User
  • Good deliverability
  • Good suite of automations - (beautifully designed)
  • Customer focused - they have been responsive to our needs.
  • Email builder is good but could be improved - particularly for varying images sizes when side by side in a row. I recently found this challenging.
  • Email segmenting is also good as is, but could also be improved - e.g. if I want to schedule 3 emails to similar groups at the same time of day and exclude one group, I have to wait for one email to completely send before I can exclude the group. Logic could be applied to exclude those email addresses to allow me to draft and schedule them all at once.
  • I can't think of anything else I'd improve. it's generally very good.
Lewis Carr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • A fully fledged CRM
  • Keeps track of deals, stages and pipeline
  • Automated campaigns for new and existing customers
  • Slight bug when adding deals (it seems to duplicate the deal but fine after a refresh)
  • Speed has been improved a lot recently, but can be improved further
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Great customer service.
  • Robust interface.
  • Different ways of segmenting customers.
  • It would be nice if they could offer quick videos right next to the function you are using. I usually go to youtube and have to waste time searching for someone with the best and shortest video.
  • The tagging can also have something added so that it can easily and automatically be put into past email addresses if I choose to do so.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The email builder has a lot of customization options when compared with other email marketing apps.
  • The automation builder is incredibly powerful, particularly when combined with contact tagging. With 'tag added' and 'tag removed' as triggers for automations, there's huge scope for building automation.
  • Forms and landing pages are very useful, especially for list building.
  • My biggest frustration is with the email campaign reports. The UI appears to almost be from a different, much older app entirely. The data I can see about campaigns at a glance is very limited compared to other email marketing apps.
  • More flexibility with Zapier would be a real improvement.
  • The campaign creation process, although mostly excellent, feels a little clunky at times. For example, when choosing a segment to send to (that includes all contacts with a specific tag) I can't see who is in that segment without a number of additional clicks.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Marketing campaigns
  • Automations and workflows
  • Analytics
  • It's really slow on my system and no-one can tell me why
  • Huge learning curve, even if you're used to workflows/automations
  • Found it difficult to find stuff in help but that could be just me
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Customer service is phenomenal
  • Ease of use
  • Additional training and assistance
  • There are a LOT of functions and terminology - a quickly accessed cheat sheet of terms and what each page on the navbar is used for would be helpful.
  • The opt-in process can be quite frustrating; it feels like we have lost contacts due to this system.
  • Email builder is easy to use but there's room for growth. Not currently a lot of font options which can be annoying in terms of staying on brand.
September 09, 2021

Automation at its best

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Quick building of automation funnels
  • Realtime analysis
  • Easy to understand interface
  • Connecting 3rd party tools could be easier
  • Customizing user profiles could be more flexible
Gerard Reches Urbano | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Automations
  • Email templates
  • Lists and tags
  • Email deliverability
  • Reports
  • Integrations
  • Interface can sometimes be slow or buggy
  • Customer service is good but not 24/7
  • Price scales really quickly if you have many contacts
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Excellent marketing channel
  • Total CRM solution
  • Customer information in a click of a button
  • Little cumbersome on a mobile phone
  • Maybe the security features a little bit too much.
  • Don’t want to keep going to a Authenticator to log in
Terry Linde | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Lots of variety with automations
  • The technical support is great
  • A lot of educational tools
  • Easy to use
  • How to trigger the automations can be confusing
  • How to get the right timing and know which option to choose can be difficult to figure out
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Branching out and conditions for email types
  • Differentiate your clientele
  • Make different email sources for different types of customers
  • The speed in which customer service responds
  • More video examples for tutorials for self-teaching
Triana Garrett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Landing pages -- I know this is a relatively new feature, but this was a selling point for me, and I was not disappointed;
  • Sending emails -- I really like how simple in design/creation (yet formal in appearance) this whole process is.
  • The complexity -- might sound weird, but I *love* how all-inclusive ActiveCampaign is. It was a learning curve for sure, a little overwhelming at first, but after a few incredibly helpful calls with their tech people, I got it down, and life was awesome again.
  • I would like a little more flexibility with the landing pages -- they're great right now, but it's difficult to add a level of creativity that's not within the standard template. It would be great to have some more options for creativity, design, aesthetics.
  • Perhaps this feature exists and I just haven't found it (lol), but it would be cool to be able to create a static email signature.
Sabine Satzmacher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Its easy to plan and set up newsletters to parts of the lists.
  • It has a double opt in feature that we need in Germany
  • It's easy to set up different automations (List Cleaner, Funnels, opt in etc.)
  • I would like it if I could see more easily if unsubscribers left a comment to me.
  • When I write a newsletter and choose the target group I would love the field with the segments to be larger.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Automated email marketing - this is one of the greatest strengths of ActiveCampaign
  • Client scoring - this allows us to rank our members on their engagement and tailor marketing to them.
  • Integration with our booking and e-commerce platforms (The Events Calendar/WooCommerce)
  • Dynamic forms. Although the current forms system works really well and integrates perfectly, it is difficult to set up multiple level forms with logic. For example, it would help us greatly if the user could select a country and then have a dynamically generated for to select the state.
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