Skip to main content
TrustRadius
Fuze

Fuze

Overview

What is Fuze?

Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

Read more
Recent Reviews

TrustRadius Insights

Fuze is widely used as a Unified Communications platform, offering voice, video, and text collaboration for offices and mobile users. Its …
Continue reading

A great product

8 out of 10
February 17, 2022
Incentivized
Fuze is being used by the whole company. We tried to eliminate the use of hard phones and started asking users to use softphones.
Continue reading

FUZE - 2 Years Later

9 out of 10
October 27, 2021
Incentivized
We use Fuze company-wide. Desk phones, mobile app, desktop app, and Outlook add-in are all in use by various people. What parts of Fuze …
Continue reading

Enjoying Fuze

9 out of 10
September 03, 2021
Incentivized
Fuze is used for quick communications through the message feature and calling anyone with ease (no need to look up or memorize phone …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Mobile app for iOS (94)
    8.1
    81%
  • Answering rules (99)
    7.1
    71%
  • Message alerts (93)
    6.5
    65%
  • Directory of employee names (107)
    5.8
    58%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

US Outbound

$0.02

Cloud
Per Minute

Fuze Meetings

$15

Cloud
Per User/Per Month

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.fuze.com/fuze-plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month
Return to navigation

Product Demos

Fuze YOUnified Communications HD

YouTube

New Sansa Fuze Demo

YouTube

HTC Fuze Invisible Shield Application Demo (part 1)

YouTube

Demo of World War 2 No 36 Mills bomb training grenade (Safe and Inert !) & genuine inert DRILL fuze!

YouTube

Fuze Desktop Demo Video 4.8 Final

YouTube

Demo - Liquid Nails Fuze*it All Surface

YouTube
Return to navigation

Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.8
Avg 8.2

Call Management

Customized phone system settings

6.8
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.3
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.1
Avg 8.3
Return to navigation

Product Details

What is Fuze?

Fuze is a global cloud communications and collaboration software platform for the enterprise. The platform is designed to enable seamless transition between calling, meeting, chatting, content sharing, and collaboration on any device. The vendor’s value proposition is that Fuze empowers the digital workforce anytime, anywhere, and across any device.

Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney.

Fuze Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Fuze Videos

The reimagined Fuze user experience takes Unified Communications to the next level by blending voice, video, and chat across a single interface designed to enable the business user as well as the IT administrator - all while maintaining the same enterprise-grade platform ensur...
 Show More
Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between calling, meeting, chatting, and sharing. Fuze empowers the digital workforce a...
 Show More

Fuze Competitors

Fuze Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal - NA, EMEA, APAC
Supported LanguagesEnglish, Spanish, French, German

Frequently Asked Questions

Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

Fuze starts at $15.

RingEX, Mitel MiCollab, and Dialpad Ai Voice are common alternatives for Fuze.

Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.1.

The most common users of Fuze are from Mid-sized Companies (51-1,000 employees).

Fuze Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)8%
Mid-Size Companies (51-500 employees)27%
Enterprises (more than 500 employees)65%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(199)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Fuze is widely used as a Unified Communications platform, offering voice, video, and text collaboration for offices and mobile users. Its cloud architecture and intelligent design ensure business continuity, even in the event of a primary circuit outage. With Fuze, organizations can address the distributed nature of their workforce by providing voice, call center, instant messaging, and teleconferencing capabilities throughout the organization. Users rely on Fuze as their primary means of communication, enabling 24/7/365 connectivity among employees in corporate offices, satellite offices, and work-from-home setups. During the Covid shutdown, Fuze proved invaluable as it replaced outdated phone systems and allowed employees to take their phones home and use them seamlessly as if they were in the office. Fuze's variety of features and capabilities meet the high expectations of users who have experienced more advanced systems in the past. It serves as a single communications platform across multiple locations and divisions within an organization, meeting the diverse needs of various divisions around the globe. Whether it's for collaboration, messaging, calling or replacing traditional phone systems, Fuze offers ease and convenience while addressing critical business issues such as managing multiple phone systems, supplier accounts, invoices, and call support problems. With its streamlined unified communications experience, Fuze has helped reduce telephony and conferencing costs while simplifying internal communications infrastructure. From remote meetings to contact center solutions and sales departments' communication needs, Fuze provides a reliable platform that improves productivity and builds stronger relationships with customers. Users appreciate how it integrates seamlessly with different devices like desk phones, computers, and mobile devices, streamlining communication processes and saving valuable time.

In summary, Fuze offers a wide range of use cases including voice calling, video conferencing, instant messaging for collaboration purposes within an organization or between offices and mobile users. It solves critical business problems by providing reliable connectivity among employees regardless of their location or setup. With its variety of features and capabilities, Fuze meets the high expectations of users who have experienced more advanced systems in the past. It simplifies internal communications infrastructure, reduces costs, and improves productivity by providing a streamlined unified communications experience. From contact center solutions to sales departments' communication needs, Fuze proves to be an invaluable tool that enhances collaboration and strengthens relationships with customers.

These recommendations reflect users' positive experiences with Fuze, highlighting its effectiveness in improving collaboration across multiple platforms. Users highly recommend Fuze for its ease of use and navigation, as well as its ability to enhance web conferencing experiences, especially with the webinar function. They suggest ensuring a steady internet connection with sufficient bandwidth and comparing Fuze with other options before making a decision. Users also advise thoroughly testing the setup and considering other customers' experiences before fully committing to Fuze. Additionally, they recommend checking if Fuze can integrate with the CRM system and suggest having a backup plan for connecting with clients. Some users mention the need for improvements in contact center reporting and call quality, as well as better technical support. They also recommend working closely with Fuze for call tree preparation and phone routing. Overall, users find Fuze to be a reliable, cost-effective solution for lightweight audio/video conferencing and collaboration.

Attribute Ratings

Reviews

(26-50 of 116)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Fuze is great for a smaller company that does not frequently meet with outside third parties. When meeting with third parties Fuze is not as well known as Microsoft Teams or Zoom, so one of those is usually preferred.
Fuze is a great softphone program that allows employees to instant message, text message and communicate form their web browser or a free mobile app to be able to make calls and send texts from their work phone number all from within the app.
Andrew Rochford | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Overall, the product is solid and it has served us well as a sales company. Their team handled many transitions from disparate phone systems remarkably well. We never lost a day. Fuze is visibly working on improving their system to continually enhance and fill in any gaps.

The main critique I can give is that it may fall short if you rely on the canned data reports. However, they have continued to expand their reporting systems and have released a powerful reporting tool that can slice and dice data as long as you're willing to spend some time with it. If all else fails, they have a great API that can be used for even more reporting options.

Outside of that, what can I say? We primarily used it for the phone service and the best thing I can say is that it was largely uneventful. For me, that's a great sign of performance and reliability.
February 26, 2021

Fly High Fuze

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Fuze solution is well suited for all our technicolor sites in US region. Fuze has yet to come back with a resolution & need to identify a suitable solution for India & China. Fuze really needs to do some groundwork here. Fuze needs to be extra careful when assigning the DID's or porting the no's, we had some serious issues on the Burbank site & all our outgoing calls were barred due to this issue.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I believe Fuze is extremely beneficial for call centers, help desks, and technical support teams. It gives you great mobility, you take your phone anywhere you like. It supports all environments, which is great. You can use it on iOS, Android, and Windows environment. Sound quality is always great without latency.
August 26, 2020

My Fuze Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Fuze is excellent where the simplicity of a fully cloud-based, turn-key solution is desired. There are plenty of options for customization, including an always improving Contact Center module to handle small-medium call centers without overly complex routing and IVR requirements. It is also well-suited for geographically disperse environments, and companies with a large number of adds, moves, and changes. Growing companies will appreciate the flexibility to increase from a handful of users in a single location to hundreds or even thousands of employees all around the globe without the need to migrate to a new system or replace expensive hardware appliances.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
For existing PBX administrators, Fuze offers a lot of functionality but also provides complex legacy routing.
For users new to phone administration, Fuze can you help you with the set up but be aware there will be a learning curve.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Well, Fuze would be well suited in big companies with a large number of employees, because it makes it easier for the employees to communicate within the company and with people outside as well. It is also cheaper than many telephony services. Fuze wouldn't be a good fit for very small companies in my opinion, small companies may not need such a complete tool and might be able to operate with something even cheaper.
August 14, 2020

It does the job

Nicholas Cawein | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Fuze seems like it would be best suited in an environment where employees are working remotely and would like to instantly communicate with each other as well as seeing employee statuses (away, busy, etc). Fuze does not seem very suitable where there is open communication within a finite area. I think Fuze is not bad in comparison to other phone systems like CenturyLink control center (awful experience). I also think Fuze can be pretty expensive so I think it is less appropriate with smaller businesses.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In our company, Fuze is used for a variety of things such as sales calls, customer support, and reaching out to internal employees, especially those who are working remotely. Obviously, since Fuze is a business VOIP this should not be used for personal calls or they probably don't want to keep giving out these numbers for personal use.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We had to implement teleworking very quickly for the majority of our employees. Thanks to Fuze we were able to implement this in a transparent way. Product updates cannot be done other than with an "Administrator" account (Launching as administrator does not work). Under MAC OS you must at least have the High Sierra version.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Fuze has really helped us consolidate our multiple phone systems across our many sites. With one phone system, we were then able to port all of our different numbers from different carriers, over to Fuze. So our biggest win is in having one place to manage our environment. We have lots of workers mobile currently with the pandemic going on. Cloud-based phone systems are definitely a plus right now.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Fuze would be suited for any company that is smaller in size and is looking for a product that helps with inbound and outbound calls because it a very cost-effective software for this purpose. I think as our company gets bigger we needed some additional options that fuze didn't have and also needs to build in a callback feature.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Fuze is great for companies that want to rid themselves of physical phone systems and have an all-in-one solution for voice, video, and collab! Setting up the Fuze system takes a bit of time, but adding new users is fairly simple once setup. Fuze isn't as responsive as we would like them to be sometimes, but once they get in contact with you, issues can be resolved fairly quickly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Fuze has a very consistent and unified user experience for all features/products within a single application. The experience is identical for all users regardless of the region. The tool is very intuitive and simple to learn.

One feature enhancement is alignment on ring capabilities so that all 3 points of presence are aligned. For example, when I silence the ring on one of my devices, the ring should be silenced on all devices at the same time. Very often, I'm working at my desk with a desk phone, desktop application, and mobile phone. Often, even in a meeting. I would like to Reject the call on a single device and have that carry over to all other systems.

The other feature I'd like to see is tighter Office 365 integration with meetings scheduled in Fuze. Specifically, I'd like for the Fuze meeting scheduler to create the event within Office 365 at the same time it's being scheduled in Fuze.
January 31, 2020

Do NOT migrate to Fuze!

Score 1 out of 10
Vetted Review
Verified User
Incentivized
We are a virtual company and all work from home. When we made the decision to move to Fuze we were told that we were a perfect fit for the application. We are now being told that our environment may not be conducive for use with Fuze. We never had any issues with Skype for Business, but now with Fuze we are being told that not all headsets are supported. We use Plantronics headsets and have never had a problem before. Even if I was to switch headsets within the company, we are not able to control what our clients are using in meetings.
January 31, 2020

Fuze Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Fuze works very well for peer to peer calls, and the meetings work very well also. Contact Center, although not much exposure to general use, seems to have been well received. Messenging is a weaker point I think, it misses off some functionality offered by other competitors. The client itself I like, but feedback from others is that the layout/design could do with some improvement to make it flow better.
October 31, 2019

Not so fussed on Fuze

Score 4 out of 10
Vetted Review
Verified User
Incentivized
It integrated well to BullHorn CRM, which we used to call clients, and there was a click to dial functionality, which made dialing out a lot easier. Perhaps it was the way it was set up, but whenever a remote user called in, it rang on everyone's phone's, even if you were calling just your Manager, for example.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I feel like Fuze may be better suited for inter-company chat, inter-company calls, and dialing out or receiving calls from customers/prospects. I am not sure if Fuze is the best tool for video chat and screen-sharing, however, I did not have the need for that functionality most of the time so it wasn't as relevant to me.
Wes Anderson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
From my experience, Fuze is well suited for small to medium-sized companies that need heavy collaboration. For larger companies, it might be wise to look elsewhere. Fuze components do go down regionally from time to time. While they are good at alerting you of any current problems, a larger company might need something with a stronger SLA.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I think Fuze is well suited as a VoIP system for a spread out, moderately sized company. I think its Softphone really opens the possibility for people to work remotely without losing their connection to the company.
I think that companies should do their research and make sure their hardware/network is up to snuff if you intend on doing a Softphone-only deployment, or purchase physical desk phones. Their Softphone software is nice and convenient, but I wouldn't depend on it company-wide.
Return to navigation