If you're a SME, HubSpot makes the most sense.
It's used as main CRM on a daily basis for adding accounts and general CRM hygiene. We used it as well for direct sequencing and outreach …
Starting at $0 Per Month [Unlimited Users]
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What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy…
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Popular Features
- Customer data management / contact management (1495)8.686%
- Integration with email client (e.g., Outlook or Gmail) (1504)8.484%
- Interaction tracking (1450)8.383%
- Workflow management (1461)8.383%
Reviewer Pros & Cons
Sales Manager
Granite Technology Solutions (Information Technology & Services, 11-50 employees)
Video Reviews
3 videos
User Review: Managers Easily Track Customers Through Phases of Contact with HubSpot CRM
01:45
HubSpot CRM Keeps Efficiency On Track with It's Ability to Keep Tasks Organized: User Review
02:47
User Review: HubSpot CRM Aids in Business Tasking & Management
02:26
Pricing
Free Forever
$0
Cloud
Per Month [Unlimited Users]
CRM Bundle
$50
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.hubspot.com/crm
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.
HubSpot CRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
HubSpot CRM Screenshots
HubSpot CRM Integrations
- WordPress
- Zapier
- Zoom Workplace
- Slack
- Shopify
- Gmail
- Outlook
HubSpot CRM Competitors
- Sugar Sell (SugarCRM)
- Zoho
- Zendesk
HubSpot CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Languages | English, French, Spanish, Portuguese, Japanese, German, Italian, Dutch |
Frequently Asked Questions
Sugar Sell (SugarCRM) are common alternatives for HubSpot CRM.
Reviewers rate Customer data management / contact management highest, with a score of 8.6.
The most common users of HubSpot CRM are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(4748)Attribute Ratings
Reviews
(101-125 of 1591)Companies can't remove reviews or game the system. Here's why
February 07, 2024
A HubSpot Opinion!
Our company uses HubSpot to effectively capitalize and expand our sales and marketing efforts by reaching out to our customer base through communication to them. We have several initiatives and high expectations for the successful accomplishment of our efforts. It has helped us to gain more of our market share.
- Statistical Dashboard
- Contact Management
- Robust funcionality
- Help options
- Switching of "hiding insights" to "Seeing insights" in deals section.
- Improved contact input function
February 07, 2024
HubSpot reigns supreme over Salesforce.
HubSpot is our primary CRM for customer service, sales & marketing. We also use it for content management. We have set up a scoring system in HubSpot that tracks prospects' activity and sends alerts once they reach a certain score. HubSpot makes it easy for our sales marketing & customer service teams to remain efficient and all on the same page.
- Track emails.
- Records telephone calls.
- Assign tasks to co-workers.
- Keep track of deal stages.
- The chatbot needs some work to be more useful.
- Make dashboards easier to create.
- Make sequences easier to create.
February 07, 2024
Great software for small business and scale-ups!
HubSpot has been a great tool for us to get started, meeting our basic CRM and marketing needs. We use it primarily for sales management, contact list management, email marketing, and as a contact database. While there is a lot of functionality at the higher tiers, the basic meets our needs.
- CRM
- Email Marketing.
- Contact List Management.
- The gap in pricing tiers.
- More automation availability at basic plans.
- Better notification options for a chat function.
February 07, 2024
HubSpot CRM Funcionality
I use ubspot in my day to day to manage data and have it organized, it is useful so that we can all access the same database updated in real time where we can see information and add new information such as text, photos or videos, for mi its very usefull
- does not fail
- is updated in real time
- allows a lot of customization
- more visual personalization
- more hotkeys
- more features in text editor
February 06, 2024
HubSpot Review
We use HubSpot CRM as a main CRM in our company, which contains data about all the leads that we work with or that we have communicated with. We also use HubSpot for sequencing and marketing emails. Another thing is time-Consuming Administrative Tasks. Automation features reduce the time spent on administrative tasks, allowing teams to focus on more strategic activities. Also, the integration between marketing and sales tools within HubSpot ensures that both departments are aligned in their efforts.
- Tasks management
- Email sequencing
- Integrations with other solutions
- Sales Hub
- Complexity of advanced features could be improved. It is a bit difficult to use workflows, custom reporting and so on.
- There are limitations in terms of deeply customizing the CRM to fit very specific business needs. Certain fields, workflows, or reporting features cannot be tailored precisely as we need.
- The mobile app version of HubSpot CRM doesn't offer the same level of functionality and ease of use as the desktop version.
February 06, 2024
HubSpot review
HubSpot allows us to manage all of our prospect and client relationships, which helps us capture new business and increase company revenue.
- Great UX - easy to use and customize
- Makes app integrations simple
- Automation helps with outbound sales motions
- Quote integration with NetSuite has proven more difficult than I feel it should be
February 06, 2024
Easy to use with a great feature set
We use HubSpot for Sales and Marketing, routing all our inbound and outbound activities through the CRM
- Workflow Automations
- Sales and Marketing Sequences
- Integrations with 3rd party platforms
- AI based suggestions while writing templates
February 06, 2024
A great option for entry-level CRM
We use HubSpot to organize and manage our data from our ecommerce platforms. This is very helpful for categorizing deals by company and seeing our repeat vs. one-off customers. E-commerce platforms offer this data, but it is not organized in a way that is helpful to foster or maintain relationships. Additionally, those platforms do not offer the flexibility of other components, such as marketing, services, or operations.
- Syncing data with Shopify
- User interface
- Adding, editing, or managing records.
- The features we need are behind paywalls.
- Data syncing is somewhat limited; the solution(s) we need requires custom coding.
- The marketing components are not as user-friendly as others.
February 06, 2024
HubSpot
Sales pipeline
Prospects and clients database
Prospects and clients database
- Tasks
- Email tracking
- Logging notes, calls, etc
- Street address needs to be visible in the main company panel
- Map would be even better
- "Companies" should have its own button next to"Contacts" up in the to bar to avoid unnecessary clicks
- To change and save a phone number or email address should have less clicks (currently it opens a little separate window -why?
- Deals overview should be customizable so that one can choose only to see the deal name but not the amount. That way you could see more deals at once
February 06, 2024
Service and Support Representative- HubSpot Review
HubSpot in my organization is used as a comprehensive customer relationship management platform to streamline my sales, marketing, and customer service processes. Hb helps me manage and organize our customers effectively. It allows us to track and nurture leads throughout the sales funnel, ensuring that potential customers are engaged with relevant content and communications. Sometimes we used it to send automated email sequences, task automation, and deal tracking. In my day to day and overall hb helps me manage customer interactions, track support tickets, and ensure a consistent and positive customer experience.
- track support tickets
- automated email sequences
- track key metrics
- enhanced customization options for reports and dashboards
- more sophisticated options within for marketing
- improve mobile app
February 06, 2024
Exceptional Product
Uploading contacts asnd companies. Logging and tracking all correspondence with prospects. Managing sales, deals, email sequences and communications. This is the bedrock of our customer/prospecting efforts and storage management
- easy to use
- continued improvement of the platform
- access to all of our contacts and storage in one location
- Multiple tools that enable us to manage our clients
- easier ability to find dormant accounts
February 05, 2024
Best CRM for the sales team!
I use HubSpot as a CRM for handling all customer interactions for new and existing businesses. We are hard users of tasks, email integration and customized pipelines. Plus, we take advantages of Snippets, Templates and enrolling contacts on email sequences. HS helps us a lot in keeping things organized while making sure we have our sales appropriately forecasted in many Sales scenarios within our organization. We also use it for sharing commercial documents and marketing campaigns.
- Keeping sales pipielines up to date with a visually attractive interface
- Maintaining Sales rep productivity with their many tracking and task tools
- User friendly interface with all the information in only one page, easy to navigate as well
- Email integration with Gmail does not work 100% in logging customer interactions
- Easy task NAVIGATOR freezes sometimes
- Round Robin assignment criteria can be improved
February 05, 2024
HubSpot for Insurance Companies
We are an insurance company and use the database for cold calling and sales pipeline tracking.
- easy e-campaign creation
- Easy integration with our call system
- ease of tracking pipeline
- we chose to use an external call system, as HubSpot's was expensive and inferior
February 05, 2024
CRM
As a small office agency, we used HubSpot as our first CRM's - before that we were very much relying on calendar prompts from outlook.
- Deal Tracking
- Contact Information
- Collating all comms to client
- LinkedIN integrations - shouldn't be such a premium option.
- Better interface for customisation
January 12, 2024
HubSpot hits the spot!
I use HubSpot to record the outcome of my daily outreach assignments. One of the business problems that HubSpot addresses is the problem of monitoring performances. With the graphs available in this CRM, I can easily tell if I'm doing a good job or not.
- It's very easy to search for records.
- It can greatly help you monitor your numbers.
- It's easy to learn the functionalities.
- log every activity automatically
- It enables users to close deals with less effort
- Work out a growth strategy
- Get the maximum benefits from your investment.
January 02, 2024
HubSpot Review
I mainly use HubSpot to maintain information related to our Graduates of the Pre-Apprenticeship Program of Construction Ready.
- Ability to filter within the Contacts and Company Records
- Ability to have multiple windows open within HubSpot
- Ability to search for a contact/company by various ways
- Ability to "decline" duplicate entries
January 02, 2024
Effective but needs more Personalization
Keeping our contacts and companies organized in a sufficient manner
- Organization
- Managing
- Informing
- Allow for more flexibility in personalization
- More flexibility in personalizing reports with multiple sets of data
- Send information on what can and can not be personalized
December 21, 2023
HubSpot - the ultimate Sales and Marketing platform
Helped with creating a clear pipeline and understanding the entire funnel throughout the sales cycle. Automation and sequencing has helped with our marketing and MQL/SQL strategies along with understanding full reporting throughout the sales and marketing process. Hubspot has become a nucleus of our operation in which it has fully become a hub for all sales, operation, and marketing content. It's easy to user UI and formatting has been helpful for our team in every aspect.
- Workflow automation
- Creating custom and sample reports throughout platform
- Contact and Company information hub
- Pipeline creation and automation
- Marketing sequencing and reporting
- iPhone application needs improvement
- Attachments and ease of drag and pull to and from deals/contacts
December 20, 2023
Love it!
<ol><li>Pipeline management </li><li>Upsell Opportunities </li><li>Record calls to help store data </li><li>Workflows to bulk send emails </li></ol>
- Pipeline management is very visually appealing , making it easy to understand and organise my clients
- Dashboards are very helpful at giving me an overview of my performance to date
- Sequences are needed to help send sales emails
- Grouping contracts and companies all in one place. We have a lot of multiple venues which could all be under the same company.
December 19, 2023
HubSpot; a tried and tested favourite
I've used HubSpot Marketing software for several years and across a couple of organisations. Historically I've used it primarily for marketing tools such as analytics, social media management, landing pages and forms, email marketing and for automation. At Solace, it was the first piece of software that stitched everything together for us and helped us to start to gain a better picture of our customers and potential customers. It also ensured a degree of consistency and helped to streamline what had historically been incredibly disjointed, manual processes.
In my current organisation, I was keen to implement HubSpot from both a marketing and CRM perspective. As a growing business, it's important for us to have an efficient and cost-effective solution that allows us to manage our contacts, and to identify shared interests and to build a better picture of our target audience.
In my current organisation, I was keen to implement HubSpot from both a marketing and CRM perspective. As a growing business, it's important for us to have an efficient and cost-effective solution that allows us to manage our contacts, and to identify shared interests and to build a better picture of our target audience.
- Filters
- Active lists
- Engagement scores
- Can sometimes be too many steps to complete a process
- From time to time, bugs can case a few issues
- Could be more customisation in the contact layout
December 19, 2023
HubSpot CRM , Can't Live without it!
I use the sales and marketing functionality in creating deals and following up on the lead when it comes in. Zoom is integrated with HubSpot CRM as well as Outlook and Planhat. I create lists associated with the deals and create emails for nurturing. Love the fact that I can see who opens the emails and clicks on the links. I am in HubSpot CRM every day; setting up tasks are very helpful.
- Task
- Setting up Deals
- Integration with other software
- Email reporting
- duplicate detection for accounts when using a personal email vs. company email
- Would like more Marketing functionality for the basic CRM
December 18, 2023
HubSpot great ROI!
I use HubSpot on a daily basis. We utilize the CRM to build our sales pipeline, track our interactions, and close on our current pipeline. It's a phenomenal CRM, superior to what I have used in the past. We run numerous outreach campaigns through the tool with great success. Cold call, SMS, LinkedIn, email etc...
- Outreach campaigns
- Email campaigns
- LinkedIn campaigns
- Simplify reporting dashboard.
- More tutorials offered
- Forecasting simplified
December 18, 2023
Enabling me do better
I use Hubspot for Account Management and prospecting. It helps me manage all my relationships and conversations in one place. It enables me send message in bulk and on a one to one basis. It also enables me create follow up tasks which makes me very efficient
- Email sequences
- Tasks
- Calendar Plug in
- When you want to send an email to a specific contact, once in the company It should only initially recommend contacts in the contact. For example if I want to send an email to Lucy and I am already in Lucy's company. It should initially only offer me the lucy's within the company not all the lucy's we have on record
- When you need to add a company to a deal, it only offers the name and the url in the search function. As our customers have similar names, it means you need to know the url as well.. which is usually not the case
HubSpot CRM helps us organize our clients' data, enabling us to personalize our strategies based on their needs and preferences. With HubSpot CRM, we can easily categorize and segment client profiles that we believe can best consume our marketing messages. Inline with our belief in inbound marketing, our content strategy is aligned to help our clients find the right insurance product they need easily.
- Being able to segment the prospect based on where he/she is in the sales funnel
- Organizing communications between our team and clients or prospects
- Reporting for analytics
- More flexibility (I might need some Marketing Hub features soon. Marketing Hub is a lot more costly yet I won't need all the features anytime soon)
December 18, 2023
I love this software
We use it to track, and manage accounts from a sales perspective. We use it to send emails and manage lists for marketing. We are just starting to use it for customer support ticketing. Hubspot allows us to manage a sales pipeline effectively while gathering information about our customers to use for marketing purposes.
- Automatically gathering customer information
- Easy modifications
- Great automation tools
- I am not familiar enough to offer much in the way of criticism at this point.