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Adobe Marketo Engage

Adobe Marketo Engage

Overview

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Lead nurturing automation (927)
    8.7
    87%
  • List management (949)
    8.6
    86%
  • Email deliverability reporting (952)
    8.1
    81%
  • Standard reports (934)
    7.7
    77%

Reviewer Pros & Cons

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Video Reviews

4 videos

Adobe Marketo Engage Review | Tracking and Managing Leads
04:05
Adobe Marketo Engage Review | The Power of Marketo Sales Insights
05:33
Nurture Leads for Demand Generation | Adobe Marketo Engage User Review
04:09
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Pricing

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N/A
Unavailable

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://business.adobe.com/products/mar…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Salesforce Marketing Cloud?

Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.

What is OutboundEngine?

OutboundEngine provides a hands-off way for small business owners to market and grow their business. The product aims to provide small businesses with what big companies have achieved with marketing automation. The service aims to help users keep in touch with clients and prospects with…

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.9
Avg 7.7

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.8
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.4
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.3
Avg 7.6
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Product Details

What is Adobe Marketo Engage?

Adobe Marketo Engage, from Adobe since 2018, aims to help marketing teams drive demand and growth in their companies by delivering exceptional experiences in concert with sales at every stage of the customer journey.

The challenge these teams face is that everyone today expects a personalized experience whenever they interact with a company - they don’t have patience for generic marketing and the last thing they want is a cold call from sales. So to stay competitive, marketing teams are scrambling to understand customers better, so they can give them a better experience, because this is disrupting entire industries. And a big part of what’s needed is figuring out how marketing and sales can do a better job together.

Adobe Marketo Engage aims to redefine Marketing Automation by helping these companies bring together the customer data, content, automation and analytics needed for marketing and sales to coordinate engagement with customers that’s personalized and measurable at every touchpoint - and do it with efficiency and scale.

Adobe Marketo Engage Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Adobe Marketo Engage Screenshots

Screenshot of Marketo Lead Scoring - Marketo dynamically scores leads in real-time and can trigger a timely sales call based on website or other activity. Lead scores are integrated with a connected CRM.Screenshot of Marketo Moments - A mobile app designed to deliver timely, actionable insights.Screenshot of Simple or advanced workflows, built using drag-and-dropScreenshot of Lead nurturing can be performed without having to be a programmerScreenshot of Visualizations - display the revenue influence of each program and channelScreenshot of Marketo Sales Insight, which filters out the noiseScreenshot of All areas of the platform can be accessed in one placeScreenshot of Automated field mapping which begins after entering login credentials

Adobe Marketo Engage Video

Engagement Platform: Marketing Automation

Adobe Marketo Engage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Oracle Marketing, HubSpot Marketing Hub, and Salesforce Marketing Cloud are common alternatives for Adobe Marketo Engage.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.

The most common users of Adobe Marketo Engage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2599)

Attribute Ratings

Reviews

(476-500 of 1133)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is being used to create and send email campaigns plus tracks and houses our leads through paid ads/landing pages.
  • Great customer service
  • Nice reporting options
  • Ease of finding specific leads
  • The emails created in Marketo change when sent to Outlook emails - even with hard coding, fonts, colors, spacing, image sizing changes.
  • Need to offer landing page templates.
  • Would like to have a select all feature when working with email templates - takes forever to select and delete modules.
Great service when not sending to Outlook emails. I would like to automatically create mobile responsive landing pages instead of having to choose what goes on the mobile version with no control of design. Marketo needs to offer more templates for emails and landing pages. I am constantly having token issues where it does not appear the same in a delivered email as it originally does in a draft. Would like for Marketo not to stall out when I try to change the spacing setting on a module and then am forced to refresh and try again.
August 09, 2019

Sharing is caring

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Marketo is used at the organization level by our Strategic Communications team (which supports educational events and newsletters targeting donors), as well as my team which supports selling our products and services. We use Marketo for lead generation as well as nurturing our leads in order to sell our products/services.
  • User-friendly when building programs
  • Reporting is difficult.
  • Product docs don't provide all of the information necessary so we don't know of issues within our programs until after they've been set up and activated.
  • We like to use trigger campaigns but they don't always fire appropriately and Marketo's answer was to create backup batch campaigns which defeats the purpose of trigger activated campaigns.
It's a nice program that's built to do a lot of things. I don't know if those things were necessarily well thought out and there seem to be quite few glitches to the program that require extra steps and efforts and triple-checking of programs to make sure it all fires correctly and continues to fire correctly.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Marketo is used by the marketing team to manage email segmentation, list management, deployment and tracking. We also use it to build and track landing pages.
  • The SmartLists allow users to create dynamic lists that update based on user behavior.
  • The activity log gives a history of engagement at the lead level.
  • There are many templates available to build professional pages and emails easily.
  • The unsubscribe process is more confusing than it should be.
  • There is no native functionality to deploy abandoned cart emails.
  • There should be an easier way to plot out and visualize campaigns.
Marketo is great for organizations that want to build landing pages that put users in email nurturing campaigns. The SmartLists allow you to segment based on activity or even trigger specific emails based on site activity. It could be difficult for less savvy users to build and maintain campaigns.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo to execute and operationalize all of our marketing activities for the organization. From lead scoring, email marketing, webinars, events, lead routing and more. Marketo helps us accomplish this effectively.
  • Allows you to build complex marketing programs with ease.
  • Helps your organization scale with the ability to scale with it.
  • Continuously improving the product to address needs by its customers.
  • Could use some more flexibility with the Engagement Programs - email nurturing.
  • Could use some better support for troubleshooting issues.
  • Could use a more intuitive platform to ease with onboarding.
Marketo is well suited to deploy your many basic email marketing campaigns, webinars, and events. It can perform decently for more complex email nurtures and handles lead routing/scoring well. It is less suited for very specific scenarios and complex marketing campaigns.
Braydon Unsicker | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo for customer marketing, lead nurturing, forms, and lead scoring. We have two power users on our Demand Gen team that live in it everyday and then there are members of our Business Ops team that manage the sync between Marketo and Salseforce. We implemented the software about 4 months ago and are now starting to ramp up our lead nurturing efforts with it.

  • We use and like the lead nurturing aspects of the program. The engagement programs are pretty slick.
  • The native Salesforce integration is pretty good, we haven't had to manage it much once we got it place.
  • There are lots of native integrations that are easy to set up. We are setting up the Wistia integration soon and like the functionality that will bring to include video in our lead scoring model.
  • The email builder in Marketo is not a WYSIWYG. We pay for a 3rd party email builder because Marketo's was so bad.
  • The basic email reporting is not very intuitive either. It has been frustrating to pull the reports we want. We haven't been able to create automated reports yet. Everything is manually pulled.
  • There is also no native RSS feed set up to automatically send our blog content to our subscribers. We pay for a RSS feed integration with a 3rd party.
We love the great Salesforce integration and it's lead nurturing capabilities. Every web visitor that comes to our site and fills out any of our forms are sent through our nurturing programs. We have 3 nurturing programs in place right now and have had Marketo for about 4 months. We plan on expanding to 5 programs here pretty soon.

A scenario where Marketo may be less appropriate is if you can't dedicate a Marketing Automation Specialist to run it. It's not the most intuitive software in the world, so if you can't dedicate a person to use it then it may be better for you to use a more user friendly solution like Act On or something.
Score 9 out of 10
Vetted Review
Verified User
The way we use Marketo has transformed over the years. We used to use the reporting tools as a bridge between what we thought was happening the Marketo to what was actually happening with our clients. Now we use Marketo for AB testing, predictive content, personalization on the web, full integration with our ads, and many vendors and Launchpoint partners. Marketo is primarily used, in our organization, as a revenue marketing automation platform—driving further our revenue goals through marketing automation. Before Marketo, our organization was in the ‘lead generation’ stage (just trying to fill the pipeline). But now, with Marketo, we can see how each marketing dollar is spent and the impact of it. We are also engaging and qualifying leads more efficiently. The best outcome is Marketo has brought more consciousness to content development, engagement, and marketing ROI—this has been huge for us!
  • Engagement Programs to further nurture people to sales (always staying top of mind)
  • Easy to use marketing automated emails and alerts on a drip schedule, which can be set months in advances
  • Incredible reporting capabilities making it easy to get as granular (look at the activity of one lead) or as macro (the whole program) as you'd like
  • Easy to build forms on landing pages (no coding necessary) allowing marketers to migrate clunky web forms to Marketo fully integrated forms
  • Powerful feature: unique URL builder creating promotional URLs for each landing page to help capture organic leads
  • Intuitive user interface with drag and drop capabilities
  • Innovative smart campaigns to send campaigns on the fly
  • Product road-maps every quarter so you know what's coming
  • Revenue anlytics reporting, which can get you a seat 'at the big table' to discuss all that marketing automation can do for your orginization
  • Easy A/B testing to test subject lines, HTML and whole emails within any campaign
  • Power house database management providing a birds eye view of the health of your database
  • Sophisticated integration with Salesforce making it simple to use both applications rolled into one powerful platform
  • Increase generation of revenue with marketing automation, reporting, and easy to use design features
  • One of the most flexible integration capabilities on the Marketo for a automation platform (you can literally integrate anything into Marketo)
  • A huge community of users that post "how-tos" all the time
  • World class support team
  • Being able to move assets from one work-space to the other easily and effectively--huge road block in big organizations!
  • Lacking easy responsive templates (landing pages and emails) for programmers and developers
  • Filters which are more intuitive and robust, offering simple information next to each about the populated data (like for a list: have the total number of leads in the list)
  • More documentation on engagement programmers for users
  • Easier webinar features, maybe an entire program dedicated to webinars (not just as an Event channel)
  • A multiple select feature, which would easily allow for multiple actions at a time
  • Easy way to delete channels and tags without disrupting multiple campaigns
  • Better ability to accurately merge lead records (best practices)
  • Need more help articles, a lot more
  • A user can only integrate one SFDC to one Marketo and it connects for life. For example: you can't point your SFDC to a new Marketo instance
  • Migration to another Marketo system is a huge undertaking and you need expert partners and Marketo support
  • Migration to another automation platform from Marketo is an BIG challenge and you need expert partners
  • Setup of the platform is easy but you might need some hand holding when it comes to your first integartion
  • Backlogs are a huge issue for large enterprise customers so they have to do quarterly system checks (audits) to stay ahead
  • System lag can happen when an integration is heavy on the system - to fix you need to contact Marketo Support
  • Enterprise systems (more than 300 K records) need to have at least one Marketo expert (can't be done without the right people)
  • Once you grow out of your database, you have to buy more space (records)
  • Marketo instances are sold as blank canvases (stock) without anything in them - you must ask and buy to have a "seeded" instance to start on a good foot - this is HIGHLY recommended for teams that are new in Marketo
  • There are hidden features in Enterprise editions
Best question to ask: are you ready to change everything your organization thought or thinks about marketing? This may sound simple, but it takes a lot! Be ready for questions, push back, misunderstandings, and a huge learning curve. Marketo is the most robust marketing automation platform to date, hands down. Therefore, you will need to hire power users with specific technical skills. Great power users, like the ones at my organization, represent highly skilled individuals with technical, creative, content, marketing and communication backgrounds. So brush up on your interviewing skills because you’ll need a rock star user (or more than one)!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Sales & marketing. Primarily as a lead generation tool, & the monitoring of specific marketing campaigns/initiatives. Biggest use/benefit however is its use as a marketing automation tool.
  • Monitoring & analysis of specific marketing campaigns.
  • It allows user to analyze individual spends, & subsequent ROI
  • allows us to organize & manage leads, particularly inbound leads (via website
  • Tracks our website visitors, & allows us to enter them into targeted mktg campaigns.
  • Could be better in terms of IP tracking, & tracking of all of our website visitors. Without ISP & unlikely customers.
  • Cost could be lower.
  • Not always sure if what we’re paying for, and which plan sits our needs best.
  • Have had to deal with a few cases of slower than desired customer service & response times.
  • Plan changes or upgrades/updates seem to take longer than they should.
Well Suited:
With designing unique & customized automation for specific target audiences & dynamic marketing initiatives.

  • Automated marketing campaigns
  • Lead tracking & follow up
Less Suited:

For use by non-expert teams, that may require additional customer service support, &/or consultative service.

For organizations consisting of smaller teams, particularly orgs lacking a sting IT or administrator staff members
  • Accuracy of website visitors, via IP addresses
Aaron Glauser | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo as our primary communication platform for clients and to nurture our prospect database. It’s the hub of our Martech as we use NetSuite as our CRM.
  • Lead scoring
  • Lead processing
  • Easy integrations to LaunchPoint partners.
  • MSI should be open through APIs for integration with CRMs other than SFDC.
  • Performance and reporting are slow. The spinning caterpillar is not my friend.
Very robust. Anything you can dream up you can build.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Marketo is being used by the digital strategy department to execute all marketing campaigns on behalf of our clients, as well as the creative team to design emails and templates. Marketo allows us to manage multiple instances for our clients and keep the data siloed as needed. It allows us to create simple and complex marketing programs to make sure we're delivering the right message to the right person at the appropriate time for them in their journey.
  • The complexities of smart lists & flow steps within smart campaigns are beyond compare.
  • Engagement Programs allow seamless nurture campaigns to suit the needs of all types of audiences.
  • Marketo Sky is changing the game of ease-of-use on top of already great and robust functionality.
  • Marketo Analytics out of the box is severely lacking. An email performance report, for example, will break down the stats (e.g. number of opens) but you can't drill down to see a list of the people who opened the email within Analytics. It requires running a separate smart list elsewhere.
  • You should be able to pull reports by asset -- e.g. a list of everyone who filled out Form X, including their responses to the form questions, and a timestamp of the form fill.
Marketo is well suited for B2B marketing, and slightly less so for B2C. Lead acquisition and lead management are strong within Marketo, as well as nurturing existing leads and customers. Marketo is not appropriate for robust, complex, and in-depth reporting or analytics capabilities.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo for all of our marketing automation including lead capturing, lead management, and targeted campaigns. Marketo is used across all business lines.
  • Lead management in a single platform
  • Tracking user behavior
  • Lead scoring
  • Automate campaigns
  • HTML and CSS coding required
  • Complex to learn
  • Sometimes the tiniest changes can take a while to implement
If you have a big database and want to manage it efficiently it's a must have to rely on marketing automation like Marketo. The reporting on the basic model is still very manual but basically, all the data is there.
Margie Pazdan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketo is recently being implemented in my marketing department and will be used widely in corporate and field marketing as marketing automation tool. We're very excited about it's reporting capabilities.
  • Automation
  • Data management
  • Flexibility
  • Unsure
I love the front-end work which Marketo does upon leads. It helps score leads before filtering through our CRM system.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using Marketo to replace legacy systems for email marketing and sales follow-up in addition to building out more intelligent marketing campaigns to guide prospects through our funnel. Presently, the teams using the system are Marketing, IT and Creative. Because several teams are using the system, buy-in is made much easier and ensures that there are direct positive effects for the work that each of these three departments drive. Though lead generation will always be something we work on, that is not the immediate concern, rather, we are using Marketo to improve lead quality and lead conversion rates. The reporting abilities offered in Marketo will also help enable actionable insights that span marketing and sales efforts.
  • Support marketing and sales alignment by offering a system for the marketing team that pairs well with the sales systems of use.
  • Lead scoring programs that help prioritize the sales team's time, enabling them to do what they do best, sell.
  • Calendar feature that assists the internal teams in knowing what is going out when; for a company that relied on Excel sheets... this is a much easier, more fluid option.
  • The system look and feel is a bit clunky; I've used other marketing automation platforms before that were much "prettier" and easier to navigate. Once you get past the organization of the system - the what and where of things - you'll be jumping around swiftly to what you need.
  • There is a new email editor which is a BIG win from where the email editor was previously. For previous users of MailChimp for email marketing, Marketo offered some challenges in building email templates and managing regular updates to those templates. I envision if I created this review a few months from now, email would be on the "what Marketo does well" list.
  • As users of the Agency model, it is frustrating to maintain independent logins to the systems without being able to login once and toggle between instances.
For Salesforce users, Marketo is the perfect companion. For those who use lesser known CRMs or lead management systems, integration may be an obstacle to getting the most out of the systems functionality.
August 06, 2019

Why Marketo?

Score 9 out of 10
Vetted Review
ResellerIncentivized
We use Marketo to automate marketing across all channels for the various solutions our company offers. The Marketing Department currently is the only team using Marketo because we have had issues integrating it with our CRM platform, Microsoft Dynamics. We would like to allow our sales team to use Sales Insights and other features of MSI.
  • The automated and streamlined process of marketing tactics across channels
  • Lead nurturing and scoring for sales readiness
  • Analytics and reporting capabilities that provide strategic visibility
  • Steep learning curve for anyone not familiar with Marketing Automation Platforms
  • As a user of Microsoft Dynamics CRM, I've found Marketo lacking in customer support and knowledge. I typically have to turn to the community of other MSD users for resolutions to issues. Marketo focuses much of its development around Salesforce, and functionality and integration with Dynamics suffers.
As a whole, Marketo is strong in automation, analytics and reporting. Having used Marketo with both Salesforce and Microsoft Dynamics, I can say that the integration with Salesforce is strong. However, I've been using Marketo with Dynamics for a year and a half now and can say I wouldn't recommend it to anyone else using Dynamics as the CRM.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have several departments that use Marketo within our company but our marketing department takes ownership of the instance. We provide support to the sales team by generating leads through integrated marketing campaigns including email, webinars, events and online advertising, along with training them to use Marketo Sales Insight to help with their prospecting. We also use Marketo to email customers regarding product release announcements, annual customer conference announcements and customer support initiatives.
  • The Engagement Program feature has been a welcome addition to the software that allows us to more easily manage the flow of our nurture programs and at what stage a lead receives certain pieces of content.
  • Lead Scoring is important to us and Marketo makes it easy to create a lead scoring program that can be broken out with separate Behavior and Demographic scores. This then easily ties in with our Revenue Cycle Model to accurately track funnel progression.
  • Marketo provides a large library of standard email templates to use, but also provides the ability to import HTML for your own customized templates as well. This has been critical for us as we redesign our various templates to promote consistency with our brand.
  • Marketo has rolled out the Forms 2.0 feature, which has been a welcome improvement over the 1.0 editor. However, I still run into issues where I'd like to customize the form even more and am unable to.
  • Reports are also a place where I hope there will be improvements. We utilize Analytics frequently and create a set of 2-3 reports for each member of our Sales team that they receive daily. These activity and Interesting Moments reports help them prioritize their leads, but they often come back with requests to add additional fields and/or data that the feature cannot currently support.
  • The Calendar feature is something we don't use because some employees that may be involved in a project don't have Marketo access (and don't need to). We therefore utilize more robust calendar/project management solutions to manage project timelines and deliverables.
Marketo is a great solution for both small companies just starting to expand their marketing efforts and large companies with already detailed and intricate marketing processes. The ability to contain email marketing, content management, lead scoring, sales enablement, social marketing, operational programs and more is critical to adoption and daily efficiency for many marketing departments.
August 06, 2019

Marketo Experience

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We mainly use Marketo for marketing [email/landing pages for other sources, etc.], but we have started to use it for tele lead generation [campaign management]. This helps us streamline our customer database and helps with preventing dups.
  • Targeted Campaigns
  • Salesforce Integration
  • Lead Tracking
  • Email Campaigns
  • Account Based Targeting
  • Analytics
  • Performance in regard to speed [its super slow at times]

Are you connecting with outside customers or is this internal ? If so, how many? [if very few, then another option may be better].

Will this be an ongoing effort [so we set up rules and automation runs automatically]?

What kind of reporting or outcome are you looking for?

Do you have a team capacity to mange this tool?

Have you tried other solutions? If so, thoughts about what you liked and disliked about the software.

Mackenzie Warren | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At my company, the marketing team uses Marketo and our sales development team uses Marketo Sales Insight. It allows us to automate our email campaigns, nurture leads and identify warm prospects for our sales team.
  • Integrating digital and non-digital marketing initiatives. We use Marketo for everything from our emails and website to trade shows, summits and other live events.
  • Personalization. We have seen greater engagement with our content since leveraging Marketo's personalization features.
  • Reporting. The revenue cycle analytics that Marketo provides are easy to use and make it possible to convey the value of marketing to my company's leadership team.
  • Marketo ABM needs some work to allow us to track and report more easily on our ABM initiatives.
  • I eagerly await the switch from the term 'leads' to 'people' in our instance. This will hopefully remedy the need to continually explain the difference between leads in Marketo and leads vs. contacts in Salesforce to people inside my organization.
Marketo is the best way to automate your marketing. I came to Marketo after using other platforms and Marketo is by far the most comprehensive and easy to use. If you're doing multi-channel marketing, this is the software you need!
Jessica Dennis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our sales operators currently use Marketo to qualify leads that they enter into Salesforce and we salespeople call on. I love it - I know how good a lead is based on the info Marketo provides. I sort my leads by Marketo info and it helps me be even more successful. This is used in our sales department.
  • Helps me prioritize what is the best lead
  • I would like for them to identify key industries that are hot right now
It's great for sales environments, especially for seasoned sales people with many leads they need to manage.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Marketo is being used for our all our marketing initiatives. It is where we go for all of our email campaigns and lead nurturing. It is being used by marketing and sales. Marketo automates and streamlines the process of almost all marketing projects.
  • Email design
  • List management
  • Lead nurturing
  • Training on how to use the program
  • Customer service
Marketo is great for small or big businesses. If you have a decent sized number of contacts you are trying to reach, Marketo will help you market to them better.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our marketing and sales teams use Marketo to message, track, score, and prioritize our leads and database. It's flexible and robust enough to accommodate multiple functions within our business, touching almost every team. As a Sales Rep, the most valuable aspect was the Marketo Insight widget we had living within our SalesForce instance.
  • Lead Scoring
  • Activity Insights
  • Email Campaigns
  • Ease of Use
I think Marketo is best suited for teams who want the extra bells and whistles and are willing to work through the more complicated functionalities. It's similar to HubSpot but with more added features.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo to email our entire database. The Marketing team sends multiple emails a week and have multiple designers with separate logins working on emails daily. This lets us reach our client base and target specific customers within that base.
  • Categorizes emails easily so you can find the program you are looking for and get started quickly.
  • Can easily duplicate emails or access code so you can tweak and customize old emails to send out as new.
  • Has a whole image hosting database for all the images you need to upload and host.
  • The search function: you have to type in what you are looking for in the history bar and then again in the pop-up search bar.
  • Needing to open multiple windows if you want to simultaneously work in an email but also upload images or files for the email. Wish you could toggle more easily.
I love using this program once you have a lot of base emails set up. It is so easy to copy and customize your old emails, whether it be with the code or images. We have tokenized a lot of our email copy so we can edit emails with even more ease. It is also so easy to build emails with modules once you have everything set up. It is worth it to lay the groundwork so that it makes your life easier in the long run with this program!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Marketo is just being used in the marketing department right now. We use it for demand generation campaigns, general customer marketing emails, new product updates to customers, a prospect newsletter, and some one-off emails. We do not use Marketo for customer service, onboarding and similar emails at the moment. We just use it as a revenue generation tool.
  • Creating and managing slightly complex email nurtures
  • Connecting with Salesforce to pull in different segments/information for emails
  • Personalization of emails
  • Reporting still isn't stellar
  • Templates are okay, but we hired a consultant to build us a more custom template
Marketo is a great tool to run and track simple email sends as well as for creating more complex email nurtures when various paths are needed to increase demand gen funnel speed. We have also been able to pull in information from Salesforce pretty easily and create different segments, object fields to pull from, etc. when creating nurtures.

We haven't done much with any social integration, so I can't speak to that just yet. So far Marketo has been a great tool to score leads and pass data between our Sales and Marketing teams.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketo is being used to execute various prospect and customer email marketing tactics. The marketing department are the primary users although there are other people at the company that have access for developer needs. Marketo is currently how we are lead scoring (which is critical for managing the business development reps queues), administering all lead capture activities, and nurture, newsletter, and standalone email campaigns.
  • Lead scoring is flexible for the most part and very easy to use. You are not held hostage by a letter/number framework which I like.
  • The new UI has made the interface slightly more intuitive which I think newer users will appreciate.
  • The ability to create and interact so seamlessly with the campaign object in Salesforce reduces time to set up a new campaign.
  • Standard reporting is so useless at this point I think the entire area needs a complete overhaul.
  • While lead scoring is flexible you still can't implement a predictive model or use weighting easily or in some cases at all.
  • If your CRM is Salesforce and depending on what lead routing methodology you are using the sync will present problems and you have to creatively work around it by adjusting wait steps and in some cases not using direct campaign syncs.
Despite any issues I've encountered using Marketo over the past 8 years, I still prefer it to Pardot, Eloqua, and HubSpot. I wish they were more transparent when there are system issues-particularly when the system begins running so extremely slow. You have a very hard time testing anything you've built to ensure it is running smoothly. One area Marketo could improve on that I know would make new and less frequent users happy is a more visual smartlist builder so you aren't forcing non-database people to think in a straight line how variables interact with each other.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Marketo is used by 3 different teams within our B2B marketing department. The teams focus on very different types of audiences, but Marketo allows us to build programs that cater to each. It helps each team with lead generation/nurturing with the help of the SFDC integration to automatically ping the various sales teams about possible opportunities.
  • Marketo's lead scoring feature is great! It allows you to build your very own lead scoring program to help the sales team determine the strength of each opportunity that the marketing team generates.
  • Smart lists are phenomenal! It allows you to quickly and easily build a segmentation based on filters and values that you simply drag and drop into the smart list builder. No more manual list pulls and uploads!
  • Email templates is another great one. Having the ability to build editable templates allows the marketing team to quickly build on-brand emails without the need to know HTML or any coding at all, although it can be helpful!
  • The file/folder system can definitely be improved upon. It feels very outdated and it can be tough to find things that were created in the past. It also is very buggy at times to create new folders or being able to drag assets to specific folders.
  • Speed. Speed. Speed. The program can be very slow at times which can be frustrating when you are trying to quickly build and deploy several campaigns in a single day. Sometimes you wait for 15-20 minutes for the program to determine how many contacts will receive a particular email to only see that it timed out and gives you an error. Reports can also take some time to load.
If you are a B2B lead gen machine, you need Marketo. It is the best tool out there in terms of lead generation and nurturing. The ready-built lead scoring functionality makes it easy to tell your sales team who they should and shouldn't contact. Great tool to grow your business.

If you are looking to send ad-hoc or one-off emails, this tool is not for you. You want a simpler, no-coding needed, email marketing tool to get the job done.
Aaron (Kelsey) Cole | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Bizible to provide a more complex understanding of marketing attribution beyond a first touch model. Bizible integrates into our CRM campaign data to assess the value of a particular campaign against revenue yield. Therefore, Bizible redistributes the ROI (or, more appropriately distributes the ROI) of our marketing programs across campaigns which gives us a better platform for understanding the ROI of an individual plays, and which combinations of plays are most effective at yielding revenue from our growth programs. Our business model and the product has long, large deals at very large companies, and understanding efforts even against a relatively small sample size is immensely useful in optimizing our growth spend.
  • Bizible has a robust SDFC integration.
  • Bizible has several attribution models which can be deployed to suit your enterprise's own particularities.
  • Bizible allows you to look at the micro view (IE, understand attribution for a given opportunity) but also macro views (which types of campaigns are most effective).
  • Bizible doesn't backtrack particularly well- so it takes several months or quarters after implementation to get a firm grasp of your attribution.
  • Bizible's SFDC widget is slow loading.
  • Any analytics product can be misused to narrow a story or tell a biased one- and Biz is no exception.
Bizible is well suited for high touch, long sales cycles. It is ideal for deals with multiple stakeholders on the prospect side, and enterprises which use many different marketing channels ranging from digital to physical. I imagine it is not particularly useful when dealing with a first touch heavy transaction (high volume/low-cost interactions).
June 01, 2019

Marketo at Scale

Omar Al-Sinjari | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo for customer communications (new and existing), customer engagement (landing pages, webinars, promotion) and insights. Marketo is being used across McKesson. It solves many business problems including using consistent branding in communications, prioritizing leads/contacts engagement based on insights, bridging the gap between sales/marketing and allowing marketing to be a revenue center.
  • Easy to use
  • Insightful
  • Integrated
  • More product updates
  • N/A
  • N/A
Well suited: Perfect for B2B, especially mid to large companies; Companies that want to get really intricate with their marketing campaigns and want to make data-based decisions. Smaller companies that are looking to rapidly grow. Less appropriate: Small or mom/pop companies.
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