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Confusing and Outdated User Interface: Several users have found the user interface of SurveyMonkey to be confusing, difficult to navigate, …
Starting at $99 per month
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What is SurveyMonkey?
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…
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Popular Features
- Response tracking (73)9.696%
- Standard reports (73)9.595%
- Multiple question types (74)9.191%
- Survey templates (71)9.191%
Reviewer Pros & Cons
Pricing
Team Advantage
$25
Cloud
per month (billed annually) per user (starting at 3 users)
Team Premier
$75
Cloud
per month (billed annually) per user (starting at 3 users)
Standard Monthly
$99
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $99 per month
Product Demos
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Transformation ai SurveyMonkey Integration Demo
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Surveymonkey demo video
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SurveyMonkey?
According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.
SurveyMonkey Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Additional Features
- Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/
SurveyMonkey Integrations
SurveyMonkey Competitors
SurveyMonkey Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
SurveyMonkey starts at $99.
Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.
Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.6.
The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(1062)Attribute Ratings
Reviews
(1-25 of 53)Companies can't remove reviews or game the system. Here's why
September 01, 2023
Best Survey Tool
Score 9 out of 10
Vetted Review
Verified User
I use SurveyMonkey for our market research studies, getting our clients feedback on our services and for any new project to get the insights before we introduce the project to the public, it's very useful and user-friendly.
- Building survey questions
- Many options to distribute the survey
- Analyzing the survey result
- Building the survey could be easier when moving questions
- Putting the questions in specific order takes some time, it can be easier in other softwares
March 27, 2023
Awesome Survey Tool!
Score 10 out of 10
Vetted Review
Verified User
We use SurveyMonkey to create and distribute various surveys to our employees to include feedback, DEI, exit questionnaires, etc. Prior to me using this software it was mainly used by our recruitment team, and I created surveys using MS Word. It was rather difficult to distribute surveys to our staff and collect the responses while ensuring identifiable information remained anonymous. We also struggled to get employees to take the time needed to complete them. Since acquiring SurveyMonkey, the process has been streamlined and it has made a world of difference even in the responses that we receive.
- Keeps identifiable information anonymous.
- Being able to close the survey at a set time without having to remember to do so.
- Takes the guess work out of response collecting.
- Makes it easy to categorize responses within the same survey. Being able to add tags to open-ended questions makes it easy for us to identify patterns in responses.
- An array of survey options and questions.
- An all around great product that meets multiple needs.
- Can have multiple collectors for the same survey to included manual input.
- Survey designs. I would like if it offered more options design wise.
- Can be difficult to navigate but easy to use for the most part.
February 23, 2022
Utterly Pointless Product
Score 1 out of 10
Vetted Review
Verified User
We were going to use SurveyMonkey to survey our members. As we're volunteer-run, we use free services. SurveyMonkey is bottom-feeding money-grabbing wasters. Their free product only allows 10 results - this was not made clear (and was certainly not the previous situation) when signing up. To now see the additional results we either have to pay over £100 or ask our members to take to time to fill out the survey again on a platform not run by thieves. Not even a free trial period to at least get these results.
- Demand money
- Demand money
- Demand money
- Demand money
- Offer free trial periods
- not be tight CU Next Tuesdays
- Make it clear the free product has absolutely no uses beyond collecting plans for a family dinner
- Remove the free product as it is utterly pointless
August 03, 2021
Survey Monkey, Fast, Simple, Convenient
I feel that one of the strengths of Survey Monkey is its ability to function in a variety of ways for different levels of users. We use Qualtrics surveys for the vast majority of our organizational needs. Qualtrics is a feature-heavy and robust platform that we have been working with for some time. With that being said many users find the interface too intimidating and prefer to use Survey Monkey. There are people that are familiar with using Survey Monkey outside of the work environment so already have some skill developed on how to create a survey, extract the results, and comprehend the metrics. We largely use Survey Monkey to meet the needs of these users. That isn't to say that in comparison Survey Monkey is featureless and lacks robustness, it isn't. It is a quick, simple, straightforward platform and there is a segment of our populous that appreciates that.
- Allows you to collect responses quickly and easily.
- Gives you tools to analyze your results.
- Has tools to customize design elements and branding.
- Creates PDF of the results for viewing offline.
- Has flexible pricing models.
- I find the dashboard a little intimidating and too clustered.
- The name of the product sounds so childish and unprofessional.
- You will need to unsubscribe from their email communications after you create an account.
July 29, 2021
Super Easy Survey Creation
We use SurveyMonkey on occasion to administer client satisfaction surveys. In the past, we've also used it for employee satisfaction. It's a very user-friendly application that enables us to quickly create custom questions in a variety of formats and offers solutions for easy analysis of results. It also enables anonymous participation.
- User friendly interface
- Good options for customizability in terms of questions format and logic
- Decent branding and design options
- Good interface for tracking, notifying survey participants, and analysis
- More design customizability would be nice
June 24, 2021
SurveyMonkey is a great value
We're currently using it weekly to survey our new hires about their experience. This provides us with valuable insight into what's happening with our new hires, and also provides us with the ability to see trends in their experiences. We also will use adhoc to survey the rest of our company. It provides a trustworthy and confidential way to run surveys.
- Confidentiality
- Analytics
- Personalization
- Being able to send reminders to just individuals, not an entire group.
- Being able to sort recipients by date sent.
June 14, 2021
SurveyMonkey - simple and user-friendly
We use SurveyMonkey across our organization for external website forms and internal polling needs. It's an easy to use software to collect multiple responses from multiple parties for multiple scenarios. We are in the process of switching to Titan Forms or Wufoo for our external forms as Titan Forms can sync with our database and Wufoo has better payment integration.
- User-friendly
- Good at gathering feedback
- Lots of templates
- Not as robust as other survey programs
- Need to pay for premium subscription to access advanced features
- Doesn't integrate as well as other survey programs
June 11, 2021
SurveyMonkey Review
Score 1 out of 10
Vetted Review
Verified User
As a consultant to nonprofit organizations, I use Survey Monkey to gauge stakeholder opinions on controversial issues like homelessness. I use the product to design and solicit participation in online opinion polling.
- It's easy to use. The process of writing, editing, and formatting surveys is extremely fun.
- It allows for easy mailing out of questionnaires to respondents through either links or direct mailing. It can manage products for you.
- It makes analysis of results amazingly easy and creates appealing graphics.
- My biggest problem is customer service. I made an error. I purchased an expensive option - cross tabs - at $900 and realized (too late) that I didn't need it. When I tried to get my money back and "return" the product, I was greeted with no sympathy. They said, "You signed the agreement."
May 18, 2021
Easy to use software to build surveys, quizzes, internal 360 reviews, and much much more!!
We developed 360 evaluations for our team using SurveyMonkey. The software made it easy for us to email the survey to each team member and really gave us some valuable insight from our team. We have also used SurveyMonkey for pulse points on our team's overall engagement with our hospital. We also used SurveyMonkey to develop surveys with our clients to determine interest in various products/services.
- SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
- I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
- The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
- I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
- I would like to have more customizable options for branding it to our hospital colors. Some survey options allow you to enter html color codes. SurveyMonkey allows you to change colors and you have to pick from selected options.
- Embedding the surveys into a webpage, like WordPress is not as seamless as other services.
May 17, 2021
Survey says.... Totally disappointed
I used [SurveyMonkey] to set up a survey for limited use in a non-profit organization and was surprised when the survey responses topped more than 40 that I could not access the results. This was not made clear when I was setting up the survey. I had used SurveyMonkey in the past with my organization, however it had switched over to another platform. I formerly trusted SurveyMonkey.
- Easy to set up survey questions
- More and more features are moving to paid functionality
May 13, 2021
Better options out there
SurveyMonkey is mainly being used to solicit feedback and to gain opinions from stakeholders and consumers in research and insights work. Usually it's to understand consumer behaviors and to gain alignment from across the organization. I would say it's a tool that easily allows for an easy survey to be programmed and fielded. I'm in marketing and communications.
- Easy to program.
- Navigation.
- Lack of flexibility.
- Difficult to program more elegant surveys.
We use SurveyMonkey for several different applications in our organization. First, we use it as a primary research tool when the project is smaller in scope and doesn't require the engagement of a full research team. Second, we use it as a tool to generate potentially newsworthy statistics that can be used as the basis for a media pitch or as a support point to illustrate an important aspect of the story.
- SurveyMonkey's survey programming features are extremely intuitive. Someone who has never used it before can, with little direction or training, easily set up a simple - or comprehensive - survey in a matter of minutes.
- Real-time reporting and analytics tools are extremely helpful to keep everyone involved informed on an ongoing basis.
- Virtually any kind of question or answer format can be programmed into your SurveyMonkey survey.
- Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
- It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
- As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
May 12, 2021
Easy data collection and data review!
We have used SurveyMonkey both internally with staff, and externally with previous and current clients to capture data on performance, and experience. It allows us to collect data in an efficient way, with reports that are easy to navigate, and allow us to see an overview of data, but also dial in to specifics.
- Easy to build surveys
- Simple to navigate as a user taking a survey
- Easy to read data collection
- A little more flexibility in reviewing data points
- More customization options are always a plus
April 29, 2021
Global leader in online survey projects
SurveyMonkey is being used across our organization to conduct market research and gather customer feedback. It is also used to gather employee feedback within the organization by filing out surveys that are shared across teams. Whether simple or complex surveys are created within minutes and reaching millions of respondents to collect and analyze data has become hassle free through SurveyMonkey.
- A wide question bank that offers customization questions of different types such as market research, customer satisfaction, employee feedback, demographics etc.
- The surveys can be customized to match our brand by adding the company logo, company name and images.
- One handy URL to collect responses from millions of respondents.
- More options to customize the look of the surveys for a full custom branding
- They should be able to offer live support within their site for faster communication with users.
April 28, 2021
A must-have tool for research
We use SurveyMonkey at very specific moments, It is not an everyday tool for me, but without a doubt a very important one at the right time. As a designer, I'm constantly trying to reach out to what our customers think about new features, implementations, and also to collect information when starting a new project.
- Great template options
- Responsive and great user interface
- Data display
- A monthly subscription requires a minimum of three users at $25 per user. As I already said that this is not an everyday tool, it turns out to be a very expensive tool.
- The basic plan is limited to 10 questions.
- The collected data dashboards are not as beautiful as they could be.
We implemented SurveyMonkey for our entire institution as an easy way to share surveys internally and with external users.
- Ease-of-use
- Template design
- Shareable links
- Reporting could be more intuitive
- More question options
- Number of user "seats" per account
April 14, 2021
Quick, easy insights
We specifically use SurveyMonkey to get quick and easy feedback from employees. For example, discussions around future work from home opportunities throughout the pandemic, willingness to participate in different culture committee events, and general feedback on technology roll outs. We use it as needed as opposed to something on a regular basis.
- Quick.
- Easy.
- User friendly.
- Security - I haven't spent much time exploring their security, but by default would not put sensitive information in any of the surveys.
- Notifications - I think the logistics of setting up notifications as a survey creator are a little clunky.
April 13, 2021
Survey Monkey- a great tool!
Our department uses [SurveryMonkey] at least once a month after staff meetings to see what went well and what didn’t go well. It’s a very simple website to use and I enjoy using it. I don’t think there have been any problems with it! It helps our unit stay organized and stay running on a tight ship!
- Fast
- Efficient
- Easy
- Small glitches occasionally
- More options
- More themes
April 13, 2021
SurveyMonkey: Full survey lifecycle at its finest!
SurveyMonkey has been used to provide surveys to users of software applications developed by our company. It is currently only used by the Software Development Department. It provides a turnkey solution for putting together comprehensive surveys and questions, and the full lifecycle and feedback loop for those questions and the users that answer them. It also provides comprehensive statistics on the results of the surveys deployed.
- Allows users to build surveys, including custom survey questions and/or survey templates for common applications.
- Provides a wide variety of distribution methods and means of collecting answers.
- Provides comprehensive results including graphs and diagrams that help interpret the results.
- Friendly reminders to help target audiences complete their survey.
- Customized survey forms that can include company branding/style.
- Wide variety of survey methods/question types (i.e. scale of 1 to 10, multiple answers, etc.)
- Simple surveys are free to design and deploy, but more sophisticated options require payment.
My organization uses SurveyMonkey for B2C clients to survey current and potential customers to gauge interest in possible expansions to the product line or preferred versions of new product packaging; for B2B clients, we use SurveyMonkey to do occasional check-ins with customers to make sure their needs/our services are aligned, and also to get feedback on events to make them more impactful the next time around.
- Intuitive survey-building interface with many possible question types
- Allows to pay for targeted survey respondents if you don't have audience already
- Multiple methods for distributing services, makes easy to disseminate
- Not enough on the design-customization side to fully brand surveys in the way you'd always want to
- Pricing models are not always well-fitted to business needs or company size
- Customer service can be subpar
April 07, 2021
Can't Go Wrong!
We use SurveyMonkey to survey our partners, primarily. We are a grant-making organization and work with over 100 different nonprofits. SurveyMonkey helps us achieve insights into their needs, their context, their service areas, etc. It helps us to gather data in a quick manner and evaluate it- rather than having just 1 call at a time with our partners.
- Variety of questions
- Data analysis
- Easy to Use
- Have to upgrade for certain questions.
- Not very collaborative.
- Hard to access results later, especially with a different membership.
April 06, 2021
Where surveys come to play
SurveyMonkey is being used to track COVID symptoms across all employees on a daily basis, to get feedback from current and former employees on their experiences and suggestions on the company as a whole, and to get feedback from employees on various topics.
- Ease of use.
- Able to have multiple users access the same survey.
- Easily analyze results.
- Adding extra collectors.
- When emails get bounced unable to resend using the same collector.
April 03, 2021
Easy to use SurveyMonkey
SurveyMonkey has been used in multiple ways- to gather various data, to assess what is the best time for a meeting, to find the opinions on a class, [etc.] I don't believe it is used by everyone, some use other survey sites, but this is the first one that I was introduced to at work. It's very easy to use and is great for getting information from faculty, staff, or students.
- User friendly - it's very easy to use and intuitive, it takes you step by step through making the survey you want.
- It's nice and clean - it has a nice clean look, nothing too distracting, easy for the survey taker to use.
- Even the free option is very helpful - even if you don't pay for an account, the free option gives you much leeway into making a survey that can fit your needs.
- I think it's becoming pushed to the back-burner as more survey sites come out - it needs to come up with something to keep it more relevant as other survey sites are being more widely used.
- Give more options to customize the look of your survey.
March 04, 2021
Great for those new to market research
We are a small marketing firm that cannot afford to use the "high-priced" survey tools. We like to use SurveyMonkey to test out concepts for our clients and prospects as well as learn more about a specific market or industry without spending our limited funds on a research tool. It's great at providing a quick snapshot of a product or service.
- It's very cost-effective.
- It's very intuitive.
- Very robust with features like data analysis, skip logic, etc.
- More complex questions are a bit of a challenge to format in the software.
- While it does have a ton of free features - It would be nice if they could add a few of the premium (paid) features to the free version.
- The fact that their logo appears on the survey is a bit disconcerting, but I think many folks have come to accept this.
Score 1 out of 10
Vetted Review
Verified User
Having used SurveyMonkey many years ago, it was my go to tool for a recent survey to members of a not for profit sports club that I captain.
- Reasonably easy to setup a survey with answers provided using various mechanisms
- Good reporting on survey results
- Deceptive business practices
- "Free basic" version is promoted on site but details on limitations difficult to find
- Very expensive and not suitable for the likes of a community sports club wanting to do a one off survey of members.