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Confusing and Outdated User Interface: Several users have found the user interface of SurveyMonkey to be confusing, difficult to navigate, …
Starting at $27 Per User Per Month (billed annually)
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What is SurveyMonkey?
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…
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Popular Features
- Response tracking (73)9.595%
- Standard reports (73)9.393%
- Multiple question types (74)9.191%
- Survey templates (71)9.090%
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Pricing
Business Plan - Team Advantage
$27
Cloud
Per User Per Month (billed annually)
Personal Plan - Advantage Annual
$34
Cloud
Per User Per Month (billed annually)
Business Plan - Team Premier
$89
Cloud
Per User Per Month (billed annually)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Competitors
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- FAQs
What is SurveyMonkey?
According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.
SurveyMonkey Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Additional Features
- Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/
SurveyMonkey Integrations
SurveyMonkey Competitors
SurveyMonkey Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.
Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.5.
The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(1055)Attribute Ratings
Reviews
(51-75 of 103)Companies can't remove reviews or game the system. Here's why
May 09, 2019
You Will Be Bananas for SurveyMonkey!
We use SurveyMonkey to collect data for our annual goals and objectives assessment. This software is easy to use and provides clear survey analysis while providing visually pleasing charts. By being web-based, we can access our data from any location. Many departments across our campus use SurveyMonkey for data collection.
- Ease of use.
- A wide variety of question types.
- Can easily import email addresses.
- The basic plan eliminated the option to export data. This should be free.
- There needs to be a more cost-effective option for small businesses.
May 09, 2019
Total Ease and Accessibility
SurveyMonkey is used to create ad-hoc surveys in a variety of offices, to a variety of constituents on campus. They can vary from short to long and have simple to complex logic. It gives us a way to collect data, quickly and easily, about events and topics on campus, past and future.
- Easy to build.
- Easy to mail out.
- Easy to view results.
- Could use more complex logic.
May 03, 2019
SurveyMonkey Review
I like being able to send out questionnaires to my potential new customers to review their goals, needs, wants/desires, etc., to help them best pick a program and product.
- It is free
- Great concept to collect data
- Easy to send to multiple people
- Not super user-friendly to read the data
- Can't read all answers individually or always know who they are from
- The app version could be improved
May 03, 2019
Do you like to do surveys? Try this program out!
We are a company that offers entertainment services: live music, DJ, karaoke, and also organize celebrations such as weddings, birthdays or any special activity. We have a team that contributes the ideas, but it is always necessary to know in which direction the new tendencies go and we like, when we finish our work, to collect the information of the clients, to know their opinions about our work.
This survey is applied by the communications team, once the marketing department authorizes it.
This survey is applied by the communications team, once the marketing department authorizes it.
- It is an easy program to use. You do not need to be an expert.
- It has excellent templates to use for different reasons.
- The platform offers you questions that you can use in your own surveys.
- When we send the surveys by mail, they arrive as spam.
- The free version is very limited. It is not flashy.
- On several occasions, I have not been allowed to correct surveys after I do them.
April 27, 2019
I Love SurveyMonkey
SurveyMonkey is used throughout our Marketing department to conduct customer feedback surveys on how we are doing, different polls we conduct, etc. It allows us a unified way of collecting the data we submit via survey and exporting the responses so that we can reach out and follow up to those who participated.
- Allows a unified way to collect responses.
- Allows users to unsubscribe and keeps track so that we don't keep sending emails to them.
- Provides an easy survey template.
- Provides an easier way to export responses.
December 21, 2018
The best way to create surveys
I have used SurveyMonkey for almost a year. I had heard some friends talk about it, but the first time had not paid much attention. Then on another occasion I was with them asking them for some way to be able to have more contact with the visitors of my web page (at that time I had a page about literature) and to be able to know in a better way what things should improve and also get their opinions about some classic terror. My first experience with the product was very good. The truth is that I had been looking for videos and reading about this platform, so I had no problem creating my account and conducting my first survey. Currently I still use it, and although I no longer have my literature web page (I do not have much time), I have a friend who is working in an independent publishing house in South America and he is also a writer, so I help him to viralize the sketches of covers or some new novels, and with SurveyMonkey you can do a small survey to know what people think about these topics.
- It is very easy to create and modify surveys, you just have to make some clicks to be able to configure it and give it a personal touch.
- The program tabulates and gives results automatically, so you should not break your head to create graphics.
- If you are looking to make some simple surveys, you can use the free version without problem, which is really good since not everyone has money to invest in these programs.
- Nothing in particular.
December 10, 2018
Survey Monkey in the Hospital world
Department-specific client satisfaction surveys. In this case, the performance and needs of the Medical Conference and Education Center at Children's Hospital Colorado. Polling satisfaction with our services such as Video Conferencing, A/V Support, training opportunities for large event, and CME planning.
- The options for question-types.
- Reports for data-gathering.
- QR code.
- Logic questions are not as user-friendly.
November 27, 2018
Serves the Basic Needs of Most Businesses
SurveyMonkey is mostly used by the marketing department to send out post-event surveys and product surveys. Other team members have access to SurveyMonkey as well to view the results of different surveys. The business problem that SurveyMonkey solves is that it gives us a way to collect and measure customer feedback so we can assess how we're doing in different areas. It also helps us collect information on our customers.
- SurveyMonkey makes it really easy to create surveys and structure different questions. There's a good variety of different question types to select from.
- The workflow of the survey builder makes a lot of sense and is very user-friendly. You don't need to be super tech savvy to use the platform.
- I've been impressed with the reporting features that SurveyMonkey provides. It has multiple chart types to select from to view the survey responses. It also lets you export all the results as a CSV.
- The design capabilities in SurveyMonkey are pretty limited. The templates they provide aren't great.
- The survey logic flow could be better. If you want to use conditional logic in your survey you need to have all questions on their own pages. I prefer Qualtrics in this sense.
- A lot of the main things you need require an upgrade, such as adding a logo to the survey. So any brand hoping to use SurveyMonkey will definitely need to upgrade their plan.
November 26, 2018
Surveying Customers
We utilize SurveyMonkey for a variety of surveys we conduct, but mainly for our large spring survey. This program is being utilized specifically by CCR&R. SurveyMonkey allows for us to survey a wide number of providers in order to collect data for the following year.
- A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
- Allowing for a large number of participants to be mailed at once is a huge plus.
- Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
- I truly feel there is room for improvement around the cost associated with an account. We are a 100% nonprofit, do not raise any type of funds, operating solely on a grant. Providing a deep discount for nonprofits like myself would get you further word of mouth than a review.
November 24, 2018
Great Product at an Affordable Price!
We use SurveyMonkey as a way to monitor and report customer satisfaction for specific corporate clients. Before implementing the SurveyMonkey process, we used a third-party to gather feedback but didn't have nearly as much success in getting responses. Our corporate clients require reporting quarterly on the feedback that we gather and SurveyMonkey has made it simple to comply to our clients' requirement.
- Ease of use - SurveyMonkey is simple to implement. You can send out a survey in minutes.
- Customizable - SurveyMonkey does a great job of allowing you to build in logic to your questions which definitely provides a better user experience.
- Reporting - Post survey report is simple to set up and you can slice and dice things they way you want to see it or just export all responses and sort through them in spreadsheet form.
- I really don't have any negatives to report about SurveyMonkey. For what we are looking to use it for, it performs perfectly and fits our needs.
October 16, 2018
SurveyMonkey
Score 7 out of 10
Vetted Review
Verified User
We use SurveyMonkey for newsletter feedback, sending out company wide surveys of satisfaction. It allows us to see the analytics of how employees feel about things while keeping it anonymous. This in turn allows departmental staff to make changes based off the answers of staff.
- Providing statistics based off answered questions and giving you a date range of when the responses were received
- The options for how to form your questions for answering is great as well. You can choose just 2 options or multiple.
- Showing how long it would take to complete the survey is nice, because sometimes when I take surveys I never fully know how long it will take to complete.
- Initially using SurveyMonkey was a little hard. Just becoming familiar with all the things you can do. It would be cool if they had an instructional that maybe pointed out things you can do if you're new to the program.
August 09, 2018
Huge fan of SurveyMonkey!
We use SurveyMonkey to assess and gather data on various employee-related or department-specific functions. For example, we recently used SurveyMonkey to send out a survey to all employees regarding a summer hours program (i.e. interest, feasibility, comments or recommendations for the program moving forward). We will also use SurveyMonkey again to assess how the program was received and whether or not it is worth continuing in future.
- Easy to set up and very user-friendly
- Good amalgamation of data and results.
- Setting up a survey from scratch is not as intuitive as I would have hoped. Although once you understand how to use the product, it is quite easy. Just navigating the first few times is a bit challenging.
August 09, 2018
SurveyMonkey Is Easy to Use
I use SurveyMonkey 4 times per year (quarterly) to organize a team building events within the Human Resources Department. The surveys are designed to allow team members to vote on the prescribed date and times that we can hold the team building event. With everyone's busy scheduled between meetings and tight deadlines, it would address what time and date was best to meet. Typically, we would use Outlook to view peoples calendars. However, SurveyMonkey would take it one step further by allowing team members to cast a vote on what date and time they prefer.
- Allows you to customize the questions
- provides standard templates that are ready to use
- intuitive to use
- free of charge depending on what package you purchase
- sometimes hides important options that are important in creating a survey.
July 29, 2018
Extremely easy to use
I use SurveyMonkey to poll people in regards to many things. The biggest reason we poll our folks is to get their opinions regarding our conference speakers and whether they'd like to hear a particular speaker again in the future. We have also used SurveyMonkey to collect information such as shirt size when ordering bulk t-shirts as giveaways.
- Very intuitive and user-friendly.
- Great reporting capabilities
- No cost.
- I honestly cannot think of anything at this time.
July 18, 2018
Easy-to-use Survey Tool
We utilize SurveyMonkey to develop surveys for on-site events such as trade shows. We also use this program to create surveys for clients to administer on their own.
- SurveyMonkey provides reports that are easy to read and understand
- Building surveys in SurveyMonkey is fast and easy
- SurveyMonkey makes it easy to administer surveys with a kiosk mode
- If you are new to this program it can be difficult to build surveys where only certain respondents see certain questions (ex: skipping to question 6 if they answer “no” to question 1). However, the “logic” function is a great one to use.
SurveyMonkey is used by the entire organization to get insights on how students are faring in their various programs and what else they want to see in the engineering programs to help them chase their dreams of becoming good engineers.
- SurveyMonkey is intuitive and easy to understand once you start using it.
- It is also easy to use and very user-friendly.
- It is very effective in obtaining detailed information from it’s intended audience. It’s simply the best!
- SurveyMonkey could use more functionality in terms of the range of activities it can be used for as it has only a few in my opinion. This way people can perform a lot with just one software.
- SurveyMonkey could be revamped to be more attractive in my opinion. It looks a bit plain. People are more likely to use a software that is aesthetically pleasing.
- The software should be modified to include more languages to be used by an even broader audience. This isn’t the case at the moment.
March 06, 2018
Bananas for Survey Monkey
In my previous company I used it primarily for meetings, especially for meetings with those that were new and we were still trying to gather the direction they should be going. After each meeting a survey was sent to out to all participants with a time line to complete. Questions asked were around the topics discussed, the length of time on each topic, the length of time for the meeting, the occurrence of it, and open ended questions were the best. They changed each time depending on the meeting, but it allowed participants to give suggestions of what you thought would be best. Now, at my current company, we use them for career fairs and to measure our ROI for each attendance, to identify strengths and weaknesses at each event so that we know whether we should return or not.
- It really allows you to be able to manipulate it as you please to meet your needs.
- The interface is extremely clean and easy to understand. It doesn't take an expert or advanced person to be able to create the surveys or take them.
- I LOVE THE REMINDERS YOU CAN SET UP! If there was a deadline that I needed to complete the survey by I would get an automated email reminding me of it. Which personally I thought was pretty neat.
- I have only created maybe two surveys, but when I did I didn't see much to be able to get the format to look a little nicer. It was very simple as I previously mentioned, which is great sometimes! However, it would be neat to be able to make the survey look a tad bit fancier depending on who will be receiving the surveys. Other than that, I do not have too much experience to be able to say anything that is negative or could improve.
January 08, 2018
Surveys with Survey Monkey
Surveymonkey was used for internal evaluations. The surveys were analyzed to make research management improvements. The option of anonymity allowed us to receive additional comments for improvements. The free version was used and it allowed us basic data analysis. Exporting the data however was not free. We had to convert it to PDF for sharing purposes.
- Easy to create an account and set up your survey
- Provides options for survey responses
- Easy to share survey for responses via emails
- Anonymous responses can be collected
- Free version works well for basic creating survey, collection of data and analysis
- You can track the progress of the survey
- Exporting data in the free version
- Does not allow collaborations
- Questionnaire is limited to 10 questions
December 28, 2017
Survey Monkey Doesn't Monkey Around
SurveyMonkey is a great tool to help us make a solid decision based on the group's consensus. It allows us to get a better feel for what others want and expect of us and gives them a voice to work alongside us. It is a nice organic way of connecting with the audience as well as fellow colleagues on the projects.
- I enjoy the simplicity of SurveyMonkey- It is easy to upload your questions and edit them before distributing
- Shareability- it allows you to easily share the survey with large numbers of people in a quick amount of time.
- It has helped us reach a consensus of what others want or when to meet in the past and the analytics that we are provided with at the end of a survey term are remarkable!
- Sometimes, we catch snags and it does not implement the surveys exactly as we expect/hope for.
- I've had to re-upload questions to my surveys before because it would create duplicate entries of the same answer for people to choose from
- Just these minor glitches, really - Haven't noticed much else going on that I don't like about SM
December 05, 2017
SurveyMonkey is a Leader.
Surveymonkey is the kind of web-service that suits everyone. We are currently using SurveyMonkey in our organization, especially by marketing and information technology departments, but I want to talk about my experience. I am individually using SurveyMonkey for collect responses from my staff and from clients. SurveyMonkey is the best survey app. It works so smoothly. And you can create your surveys quickly and you can share them in the way you like. The functions and tools are so useful.
- So simple.
- Quickest way to create surveys.
- Friendly customer service.
- Extra question types would be nice.
- Features leads to add graphic stuff like videos.
- There is no way to change your font type.
November 17, 2017
Survey Monkey - helping us evaluate and improve our program delivery
We use SurveyMonkey (SM) on a weekly basis to evaluate our program delivery and to get feedback from our students on the activities/plans that we implement. We also use SM when we facilitate large group activities (100-300 students) to evaluate the workshops/activities.
- Allows us to use drop down and multiple choice responses
- Creates space for narrative responses
- Creates great reports, visually to share with our constituents
- Creating options to edit/personalize reports
February 22, 2017
My experience with SurveyMonkey
Surveymonkey is used by several students because of its ease of use. So support is hardly needed from our support department. Teachers and professors mostly use another application for surveys and examination.
Focus on privacy is an issue. In the free account, SurveyMonkey privacy is not guaranteed. In those cases, our company suggests using the business application for surveys.
- Create new surveys.
- Layout is pretty good.
- The different question types make a survey more beautiful.
- For more depth, more questions should be available in one survey.
- Also for more depth, more question types should be available.
- The limit of survey responses should be higher.
November 11, 2015
A monkey can't use SurveyMonkey but virtually any professional market researcher can
Score 7 out of 10
Vetted Review
Verified User
When we have very simple surveys -- limited skips, short, etc. -- where we don't have to go to an outside supplier's web site, we set it up on our company web site with Survey Monkey.
- Cost is very reasonable
- Very easy to program surveys -- no high level training/learning curve required
- The survey format is very attractive and easy for respondents to fill out
- Does not work well with more complex surveys with complicated skip patterns
- Inability to include graphics or video into survey
- We can only use it when we have email addresses for target respondents or we have to contact them via phone, letter, etc. and ask them to come to our site. This requires that we have sufficient sample to allow for non-respondents.
October 05, 2015
SurveyMonkey: Great tool for the basic survey and user
My change management team uses SurveyMonkey for various internal surveys - both from project team members (e.g. project health check, after action review surveys, etc.) as well as end-users (e.g. training evaluation, baseline, etc.). It helps us collect valuable feedback to gauge the effectiveness of our work, and improve in the future.
- Provides features I need, like page logic and a variety of question format types.
- Provides "Question Bank" with standard questions/answers to use.
- Export options.
- Customization in terms of theming and branding - options are restricted for logo placement and size.
- Options to incorporate images/visuals within the survey questions/responses are very limited.
- Page Description edit box is too small.
- Ability to add HTML code in text editor would be nice.
October 02, 2015
Survey Monkey Review
Being used mostly by the marketing department but it is useful in all aspects, and makes it easy to categorize and gather research.
- create surveys
- reorganize info
- create graphs
- Hard to set up sometimes