Cornerstone OnDemand Ratings & User Feedback

(35) 7.4 of 10

Software Profile & Review Summary

2016 Top Rated Talent Management Software Badge

Company Status: Public (CSOD)
Customers: 2,700+
Employees on LinkedIn: 1,784
Headquarters: Santa Monica, CA
Founded: 1999

Cornerstone's origins are in Learning Management, but today they offer a full range of talent management capabilities via the Cornerstone OnDemand SaaS platform, which is geared towards global enterprises. Cornerstone OnDemand is Top Rated by reviewers at mid-sized companies and enterprises. Cornerstone also offers a separate product for small businesses, Cornerstone Growth Edition, renamed after the 2012 acquisition of Sonar6 for $14M.

In 2014, Cornerstone OnDemand acquired a big data/machine learning company called Evolv for $42m. Over the past 12 months, Cornerstone has begun releasing predictive analytics dashboards, based on the machine learning capabilities garnered in the Evolv acquisition. So far, they have released dashboards for Learning (to predict future compliance risk, for example), Performance (for predictive succession), and Career Planning (for employees to understand the likely impact of certain career moves, or understand which trainings etc. could help them achieve career goals). Beyond layering in predictive analytics, the vendor says that in the last 4-5 years the Cornerstone platform has undergone a dramatic product shift towards consumerization, which is intended to increase end-user adoption—aka employee engagement—beyond HR administrators.

Based on user feedback, reviewer demographics, and buyer research patterns on TrustRadius, Cornerstone OnDemand is:

A good fit for: Mid-sized companies and enterprises that want to work with a single talent management vendor and have complex needs and/or an integrated strategy around learning, performance management, and succession planning

Most compared to: SuccessFactors Talent Solutions, Workday HCM, Oracle PeopleSoft HCM, and Oracle HCM Cloud

Find detailed user ratings of Cornerstone OnDemand's talent management features here.

Cornerstone OnDemand Customer Demographics*

Cornerstone OnDemand customer demographics - company size and industry size
*Customer demographics data is drawn from User profiles and User reviews of CSOD on TrustRadius. Data may not be available for all reviewers.

Summary of Cornerstone OnDemand Reviews

Source: (35) User reviews of CSOD on TrustRadius, (25) updated or written in the last year.
Cornerstone OnDemand Pros Cornerstone OnDemand Cons
Very robust LMS
  • Users said Cornerstone is a comprehensive learning management system.
  • LMS capabilities are more advanced than other talent management suites, and CSOD is more advanced than best-of breed LMS solutions, in terms of its learning module plus other talent management capabilities.
Editing records; data cleanliness
  • Making certain changes to transcripts, requisitions, and other records is not allowed by the system but may be necessary for some business use cases, meaning that admins have to find inefficient workarounds such as re-creating the record.
  • Ability for admins to scrub data could be improved.
Performance Management
  • Performance review tasks are easy to set up in bulk.
  • CSOD combines performance reviews, learning, and succession plans, which is convenient for tracking progress of individuals.
Reporting has room for improvement
  • Users said reporting capabilities are limited and somewhat confusing.
  • Creating custom reports/dashboards is cumbersome.
  • Users would like to see more and clearer options for building reports.
Configurable settings
  • In general, users said CSOD is highly configurable and good for complex operations; it is relatively easy to configure the system to fit most business processes.
  • Admins are empowered to change configurations as needed, without help from internal IT or vendor support. Note that this is an improvement from previous versions of the software, which required admins to submit enhancement requests.
  • However, some users would like more admin tools for additional customization.
Customer Service
  • CSMs are supportive and knowledgeable.
  • Although many users described this as a particular strength, a few users voiced concerns about responsiveness, attentiveness, and professionalism, suggesting that support may be inconsistent.
Navigation consistency
  • A few users found navigation in CSOD to be inconsistent, or received complaints from employees that they were confused because there were different ways to find information and complete certain functions.
Transitioning from a previous learning system
  • Users said it can be tricky to migrate courses and content over from a previous system; however this is worth the effort because Cornerstone provides a more consistent, centralized, user-friendly experience than other platforms.
Course distribution & email notifications
  • Users like the ability to create groups to send mass email notifications and distribute courses.
Batch processes
  • Users said it is difficult to do batch processes such as mass updates to courses/records.
Integrated modules
  • Modules have all been built from the ground up rather than acquired, therefore integration is solid.

Aggregate User Ratings of Cornerstone OnDemand on TrustRadius

Cornerstone aggregate ratings in 2016 Talent Management Buyer's Guide
Source: (35) User reviews of CSOD on TrustRadius. (25) updated or written in the last year.

Cornerstone OnDemand Response to Reviewer Feedback

Cornerstone releases new features and enhancements on a quarterly basis. This pace of development gives us a great opportunity to innovate and improve our products rapidly. One area that continues to receive lots of attention is the way we approach reporting and analytics. The Cornerstone talent management system now includes a full suite of reporting and analytics tools that we intend to keep improving release after release. No matter what kind of data needs clients have, Cornerstone can extract the right data or prescriptive insights at the best – whether that's historical data reporting or true predictive talent analytics (and everything in between).

To that end, we now have four distinct reporting products in Cornerstone:

  1. Cornerstone Reporting – real-time standard and custom reports embedded within Cornerstone
  2. Cornerstone View – highly visual dashboards that can easily slice/ dice talent information
  3. Cornerstone Insights – predictive and prescriptive analytics for making better talent decisions
  4. Cornerstone Planning – workforce and headcount planning beyond that stale old spreadsheet

Of course, reporting and analytics is just one area seeing serious investment in the coming months, but it's an important one as the significance of data keeps growing in terms of how HR and talent management professionals make meaningful business decisions.