Overview
What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Great Platform for the Price.
Perfect or international shipping options
BigCommerce is a well rounded great e-commerce platform
BigCommerce delivers
Helped Take My Small Company to the Next Level
BigCommerce is worth it!
Big Commerce has helped me affordably grow my online business
BigCommerce Success!!
BigCommerce is there for my company.
BigCommerce Added a Second Income Stream To Our Business
BigCommerce, Big Results!
BigCommerce: a strong-hosted eCommerce platform
BigCommerce Enterprise Edition. Ticks most of the boxes but improvements needed.
How BigCommerce Differs From Its Competitors
BigCommerce Customization
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Product catalog & listings (413)7.878%
- Visual customization (403)7.474%
- Mobile storefront (401)7.373%
- Product management (410)6.868%
Reviewer Pros & Cons
Video Reviews
3 videos
Pricing
Standard
$29.95
Plus
$79.95
Pro
$299.95
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Features
Online Storefront
Features for creating an online storefront with a browse-able product catalog.
- 7.8Product catalog & listings(413) Ratings
Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.
- 6.8Product management(410) Ratings
Product catalog can be easily updated.
- 7.4Bulk product upload(310) Ratings
Admins can upload products in bulk using spreadsheets.
- 7Branding(361) Ratings
Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)
- 7.3Mobile storefront(401) Ratings
Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.
- 7.3Product variations(387) Ratings
Products with variations or configurable options are easy to list and easy to browse.
- 7.6Website integration(341) Ratings
Integrates with an existing company website or blog.
- 7.4Visual customization(403) Ratings
Users can customize the look & feel of the storefront; storefront is visually attractive.
- 7CMS(296) Ratings
Beyond product catalog, includes basic content creation and management features such as blogging capabilities.
Online Shopping Cart
Features that facilitate the collection of items so that customers can purchase them as a group.
- 7.5Abandoned cart recovery(361) Ratings
Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.
- 7.4Checkout user experience(398) Ratings
Easy for customers to view shopping cart and checkout; maintains a consistent, trusted look & feel.
Online Payment System
Features related to processing online payment for eCommerce purchases.
- 7.7eCommerce security(399) Ratings
Security measures are in place to prevent a breach of sensitive payment information.
eCommerce Marketing
Features related to marketing for eCommerce websites
- 7.2Promotions & discounts(380) Ratings
Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.
- 6.8Personalized recommendations(316) Ratings
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
- 7.3SEO(375) Ratings
The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.
eCommerce Business Management
Features related to business management and administration of eCommerce operations
- 7.5Multi-site management(185) Ratings
Administrators can manage multiple storefronts or websites under one umbrella.
- 7.1Order processing(388) Ratings
Includes tools or integrations for order processing.
- 7.1Inventory management(344) Ratings
Includes tools or integrations for managing inventory.
- 6.9Shipping(349) Ratings
Includes tools or integrations for order fulfillment of physical products.
- 7.4Custom functionality(344) Ratings
Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BigCommerce?
The vendor says that the product provides the following benefits to customers:
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
BigCommerce Integrations
BigCommerce Competitors
BigCommerce Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
BigCommerce Downloadables
Frequently Asked Questions
BigCommerce Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 60% |
Mid-Size Companies (51-500 employees) | 30% |
Enterprises (more than 500 employees) | 10% |
Comparisons
Compare with
Reviews and Ratings
(662)Attribute Ratings
- 9.1Likelihood to Renew53 ratings
- 9.1Availability5 ratings
- 9.1Performance5 ratings
- 8.9Usability26 ratings
- 9.1Support Rating25 ratings
- 9.1Online Training2 ratings
- 9.1Implementation Rating13 ratings
- 9.1Configurability3 ratings
- 7.7Product Scalability342 ratings
- 9.1Ease of integration3 ratings
- 9.1Vendor pre-sale2 ratings
- 9.1Vendor post-sale2 ratings
Reviews
(26-50 of 436)BigCommerce Review
BC allows us business to consumer and business to business sales across the globe. Standard out of the box ecommerce setup includes multiple selling channels such as Facebook, Instagram, Amazon and other channels.
- Business to business sales.
- Business to consumer sales.
- Needs a more robust mobile app.
- Needs better mobile website compatibility for the backend.
Professional Ecommerce Platform at an Affordable Price
- Provides a secure web platform for hosting eCommerce sites.
- Includes many professional templates.
- Includes many add-ons for order processing, payments, and shipping.
- Would like to have better "catalog only" pages to show sample items that are not for sale.
- The backend interface could be more intuitive.
BigCommerce Review
- One stop solution for our e-commerce needs.
- Easy to learn and use.
- Price could be better.
- 3rd party vendors constantly bothering us.
Affordable and very usable
- They have a great WYSIWYG interface for creating webpage content.
- The software allows us to create multiple pack sizes, using different units of measure, for any or all of our products.
- It is very easy to add product categories, manipulate the top-level menu headings, and swap out graphic elements.
- We charge different packaging fees for our products, based on how they ship, so it would be nice to be able to tag a customizable packaging fee to every product. Currently, this cannot be done.
- We cannot customize how products are sorted on a page that shows all the products available within a given Product Category; the default is an alphabetical list. We would like to be able to manually prioritize how the products appear on a Product Category page.
- This is a minor annoyance, but I'll go ahead and try to describe it - When making edits to products, it would be nice to save your changes and close out of the editing interface, then be returned to where you were in your list of products. Currently, you are taken to the top of that page's list of products. So, if you're viewing 50 products, and you want to edit products 45-50, after you save each set of changes, you are taken back to the top of the list (product 1), so you have to scroll back down to edit products 46, 47, etc. Not a big deal, but thought I'd mention it.
BigCommerce isn't worth the price
- Easy setup.
- Page Layouts.
- Make add-ons simpler to use.
- Make product options easier.
BigCommerce: The Vehicle To Get You Across The Finish Line
- Provides an intuitive, highly customizable platform.
- It does not "nickel and dime." The included themes are well-crafted, and integrated apps are functional and reliable.
- Support response times are the best among our tech vendors.
- There is some inconsistency in the default Import/Export routines regarding field mappings. It's easy to correct but adds some time to the task.
BigCommerce - Big Solutions
- Robust security and uptime. We are always confident that our site will be accessible, protected, and that our customer's data is secure.
- Fantastic third-party integrations and options for development. Their responsiveness has been integral, and they are very good about helping to cooperatively find solutions to our problems.
- Great product library, with support for Variant items. This fits the bill perfectly for our company, as we deal with hundreds of variant SKUs on some of our customizable products.
- Smooth Export/Import process. Their Bulk Edit Template makes our annual pricing update process a breeze. We are able to use our internal database to simply populate the exported Product data, then turn right back around and re-import. The import monitor does a great job of calling out errors as well.
- Their support for a sandbox development environment has been a tremendous boon to us. We've been consistently using it to test layout updates, pricing changes, and new third-party integrations with the confidence that they will perform 100% in the live environment.
- Smooth integration with Authorize.net, our payment processor. We are able to easily interact with the two systems and help customers understand why their transactions may fail during checkout.
- Their API is exceptional and provided everything we needed at our fingertips to create our own script to import our BigCommerce orders into our bespoke internal order system.
- The backend interface for working with orders could use some more options for dynamically querying and sorting orders. For example, it's very difficult to see all of the orders that are currently unfulfilled for a given customer. It's also impossible to see all of the orders in a given date range that contained a specific SKU.
- It would be nice to be able to delete SKUs that are no longer in use. Even if the product is removed, the SKU it held is still stored and locked in the system. Sometimes these show up on exports and cause confusion.
- Some of the options and settings are a little unintuitive on their location, and you need to dig a few options deep to find the ones you're looking for. A more straightforward settings page would be appreciated.
- More ways to customize check out, such as with separately acceptable Terms and Conditions, and alerts for Delays in Shipping or Fulfillment.
- Product management.
- Order management.
- Multi-chain e-commerce management.
- Customer management.
- If it's possible an even more customizable payment structure.
- More email features.
World's Number One eCommerce Software
- High tech
- User friendly
- Best customer support
- Product image on packing slip
- Gift message on checkout and able to print on packing slip
- Change default for selection for "My billing address is the same shipping address"
- Need to fix report due to multi currency purchase
Bigcommerce - A Good Choice
- Easy to use
- In-built features
- Refunds reporting
Big Big BigCommerce
- Integrated SEO tool.
- Multiple currency and payment options.
- Drop shipping.
- Point of sale option.
- More free template.
- Payment options for local vendor.
- Email marketing.
Do it once, Do it right - BigCommerce Time
- Finding industry leaders for us to partner with or work with. These were not people from Fiverr or craigslist. Their apps really were wicked.
- Easily able to sell on almost all relevant marketplaces. SEO! If you are on an island without a boat, you are stuck. BigCommerce provided the bridge and built the high-speed rail line. SEO is important to us, BigCommerce understands that and made it easy for us. We were not on an island.
- I am a visual learner. Give me a training class or video. The tutorials were outdated and I needed them.
- I covered others.
Loving BigCommerce!
- Customer service
- Problem solving
- Cost
- Google reviews on the lower plans
- Affiliate capabilities on the lower plan
- Product options could be slightly easier
Our take
- Easy to use
- Great tech support
- Shipping options to allow for package insurance[.]
- More ability to separate items for various shipping options[.]
Features not available in other systems
- Allows custom keywords for products
- Adding images to variants is very simple for the end user
- The free templates are excellent and very easy to edit
- More control over how the homepage displays without having to code
The Best Platform. The Best Features. The Best Support. The Best People. The Best Business Decision.
- Incredibly robust API
- Highly flexible stencil framework
- Efficient, streamlined one-page checkout
- Seamless integration with a wealth of third party solutions like SearchSpring, Signifyd, and more.
- Support for the product at all levels is incredible
- Ease of use - our customers have adopted to our BigCommerce site more rapidly than any platform we've been on in the past. We've received consistent praise from our Customers about how easy our site is to use since we switched to BigCommerce.
- Meta field data can only be edited by the API user that originally created the data. Meta field data is the only data where the API applies this restriction and it's a big pain in the butt for us.
- BigCommerce one-page checkout is amazing but Shopify still has the best single page checkout in the industry. I would love to see BigCommerce catch up with Shopify in this area. BigCommerce smokes Shopify just about everywhere else.
- Multi-site: we keep hearing that multi-site will be available soon. This is a standard feature of Shopify+ and is a glaring shortcoming of BigCommerce. I know it's being worked on. Let's get that to market soon!
- I was disappointed to see BigCommerce have made a push into the B2B space with B2B Bundle. Not only is B2B Bundle weak, it's expensive and feels like it was shoehorned into BigCommerce. [In my opinion] its integration is poor. I wish BigCommerce would focus more on getting their multi-site operational than spending precious resources on a half-baked partnership with a marginally functional B2B solution like B2B Bundle.
Easy to setup, clean look and easy online shopping solution. Would not hesitate to recommend to anyone wanting to sell their products online.
- Easy to Setup
- Nice range of plugin apps available
- Clean website templates
- Very good customer support via live chat
- More Free Templates
- Cheaper B2B option to be able to offer wholeale pricing to businesses
- Better built in reviews system
Feature Rich, but Quite Expensive
- Drag and drop
- SEO
- Very easy to do promotions on the web
- Quite expensive
- Limited online sales
- The free templates are not flexible enough to make changes.
BigCommerce - The perfect fit for small business[es] on Wordpress
- Ease of use for maintaining inventory
- Product optimization and setup
- Order fulfillment and automated email correspondence
- Easy to use use interface
- Extensive customization options
- Reporting
- Advanced analytics into store usage without third party software
A Review of BigCommerce
- BigCommerce is very customizable right out of the box.
- BigCommerce has great customer service.
- BigCommerce is affordable.
- BigCommerce is easy to use.
- Although BigCommerce is easy to use, I do wish they had more online tutorials.
- I wish the categories in the admin were configured a little better.
- I wish the platform integrated with more third-party apps.
Good for [a] small business with a learning curve
- Easy to use interface
- Powerful product setup
- Excellent documentation
- Theme customization could be easier
- Trial could be longer
- Starter site with sample products could be more detailed
- They have fantastic customer service - anytime I have any questions, I can count on answers!
- I love the user-friendly templates that they offer so that I can have a professional store, without paying somebody to do the online aspect for me.
- The value I get for my monthly rate is excellent.
- I don't understand meta tags, etc., and wish that there [was] better information to help me hurdle that.
- I wish I could see what I am putting forth before I publish it, instead of publishing it and then realizing that something looks odd.
BigCommerce - May be good for companies with developers on staff, but regular users looking for WYSIWYG templates should stay away
- Easier importing/exporting
- [I feel] phone support and chat are useless, because no one knows anything.
- [I believe] they have predatory salesmanship.
- [In my experience] the dashboard needs major updating.
- Automatic collections.
- Better and easier customizations.
BigCommerce is a good company if you know what you are getting yourself into and have a good solid understanding of the platform.
- BigCommerce is pretty easy to use everything that you need is there.
- The control panel is made for both novice and experienced users you can dive in if needed and also have access to easy to look up things.
- BigCommerce has a really easy connection to payment gateways especially to their preferred one which is Braintree powered by PayPal.
- The customer service is really bad [from my experience] which I hate dealing with, creating a pin and calling BigCommerce is a hassle.
- The fees are very high.
- Not as popular means it's hard to find developers for BigCommerce and hard to find certain apps.
Fabulous Support and Service + Ease of Use
- Support
- APIs
- Trusted 3rd party Partners
- Speed.
- Unsure