Skip to main content
TrustRadius
BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

Read more
Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
Continue reading

BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
Continue reading
Read all reviews

How BigCommerce Differs From Its Competitors

BigCommerce Customization

We integrate with many apps, including NetSuite (via FarApp), Nextopia search, Google marketplace via Sales and Orders, and other sales apps. I find BigCommerce to be very flexible with integration, although sometimes it's difficult to force BC to accept certain scripts since it only allows them …
Continue reading

BigCommerce Customization

BigCommerce open API infrastructure has enabled us to create custom integrations, built around our client's requirements. An example of this is: Charlie Bears who came to 5874 for three new BigCommerce sites: UK, Australia and USA. Our team custom built the new websites with integrations with …
Continue reading

BigCommerce Customization

As a web design firm, we use the open APIs and available integrations to create even more custom functionality and design for our clients. We include a CMS in our process and use the API calls to link the different pages. The integrations are great and allow for a lot of different functionality, …
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.8
    68%

Reviewer Pros & Cons

View all pros & cons
Verified User
Executive in Other
Sporting Goods Company, 1-10 employees
CS
Christine Sako
Head of Internal Ops and BI
XY Labs (Information Technology & Services, 11-50 employees)

Video Reviews

3 videos

View Playlist
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
Return to navigation

Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
Return to navigation

Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.7
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
Return to navigation

Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

BigCommerce Downloadables

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(662)

Attribute Ratings

Reviews

(276-300 of 436)
Companies can't remove reviews or game the system. Here's why
August 01, 2019

BigCommerce has it all at a great price.

Verified User
Director in Sales
Religious Institutions Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Basically, you can set up your store and walk away except for checking on the orders daily, print postal labels that have correct and discounted postage. Notifications appear on your dashboard for various maintenance such as the number of products in inventory and email messages. The statics are easily available for daily, weekly, monthly, and yearly activity. You can also see where your traffic originates, such as social media, advertisement, or search engine.
July 31, 2019

Review of BigCommerce

Anthony Sciortino | TrustRadius Reviewer
Anthony Sciortino
Operations Manager
Kidcentral UK (Wholesale, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well Suited:
In a B2B environment, this seems to be the best option available vs. a platform like Shopify which will require much more customization out of the box to get it to function as a true B2B site. If you're selling on multiple channels this is also a great platform to work off of. Google shopping/Facebook integration is great.
July 30, 2019

Big Commerce is Great!

JC
Joyce Counts
Owner
JG Wood Signs (Consumer Goods, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's easy to get started with Big Commerce, and the price is right at the beginning. Once I realized how detailed I could make all the listings I didn't really have a good plan in place. It's fairly difficult to change the pricing on each listing, the way I have things set up, but it does allow me to tack on extras, and charge the correct amount.
July 25, 2019

Excellent E-Commerce Platform that is easy to use but most importantly is highly customizable. I recommend BigCommerce

Verified User
Manager in Marketing
Furniture Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We list globally on our website and Amazon, as well as eBay and quite a few other marketplaces. BigCommerce helped us save a lot of time by immediately listing all the products on all the platforms and synchronizing across all of those marketplaces is also very quick making BigCommerce well suited for an e-commerce company. The SEO tools are also very nice to make companies appear more on google search results.
July 25, 2019

BigCommerce has grown with our business

Verified User
Vice-President in Corporate
Apparel & Fashion Company, 11-50 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is well suited for selling specific items. It is easy to add and change prices. It is very hard to create packages where customers can bundle items that naturally would go together. BigCommerce does not have an easy to use subscription plan and any customization is very hard to do.
July 16, 2019

Very user-friendly and simple for any sized business

NL
Noah Lebowitz
Owner
Supreme Nutrition Products LLC (Health, Wellness and Fitness, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I can't really think of any reason BigCommerce it is not suited for any person or business. We have had great success with it for sales via the phone or web, and with user-friendly systems for the customer and our sales staff. No plans to change from them and have been very happy. They also check your website frequently and offer free advice!
June 28, 2019

5+ Years with them and overall a good experience. Customer Service is Awesome.

DD
Daniel delanuez
Owner
Dietonsale.com (Health, Wellness and Fitness, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think at the moment I would recommend it for businesses looking for a solid platform to host their e-commerce site on. It has great features to manage customers' accounts and orders. If the subscription of products is in the future, I would avoid the service since it doesn't currently offer that. I wish it would but you will have to resort to costly third-party vendors which may not always be the most reliable.
June 28, 2019

Long time user of BigCommerce. Would recommend overall!

Verified User
C-Level Executive in Corporate
Entertainment Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is easily implemented and you can have products and your website up in no time. It has a wide app base as well that has multiple solutions for many issues you may face with your business. Having access to those extra app tools gives you an edge on keeping your business e-commerce running smoothly while improving it.
June 25, 2019

SafetySmartGear.com on BigCommerce

JS
Josh Staples
Database/Web Developer
Safety Smart Gear (Apparel & Fashion, 1-10 employees)
Score 7 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
It's great for companies that have a large, diverse inventory. I wouldn't recommend it to anyone who has less than 100 products. The cost is a bit concerning though. I don't think the platform is as developer centric ala Magento, but it can appeal to less skilled users.
June 21, 2019

BigCommerce Saved Us Big Time!

FC
Frank Cienniwa
CTO (Chief Technical Officer)
Collectible Brands (Retail, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is well-suited for scalability. As our company and SKU count grow, we know that BigCommerce will be there to support us and give our customers a top-notch buying experience. Since the bulk of small and mid-size businesses do not have the capital to invest in development, I'd like to see BigCommerce spend more time building out their core feature base. Interfacing with experienced retailers (brick and mortar, catalog, and e-commerce) which will help determine the core feature set that BigCommerce should have.
June 20, 2019

BigCommerce was the right choice for our established, yet continually growing business

KB
Kinsey Butler
Sr. Manager, Ecommerce Marketplaces
Skullcandy (Consumer Electronics, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited to eCommerce teams that are the ones who primarily update the site. They should have a limited amount of technical knowledge, but by no means need to be developers. The platform is great for small to medium-sized businesses that are growing. It works well for businesses that want to have plug-ins and best-in-class features, but not for companies that are so big that they would be better suited to build solutions in-house.
June 19, 2019

Big Commerce is a great e-commerce solution

Verified User
Manager in Corporate
Consumer Goods Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited for e-commerce. The ease in which it allows the addition of new products and the ability to edit existing products makes Big Commerce especially will be suited for my e-commerce business. Also, since Big Commerce is such a well know platform, it's easy to integrate with platforms like Google Shopping.
Probably not as well suited for a lead gathering or information only business.
June 18, 2019

I love BigCommerce. Given the chance to change platforms, I would hands-down go with BigCommerce again.

NH
Nick Hunter
Operations Manager
Red Hawk Rifles (Sporting Goods, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce works really really well for us being an online retailer. It is easy to use, integrates well with third-party apps for integration into accounting, shipping, etc. However, for anything other than product catalog and retail, it is maybe not the best option. For example, if your company offers services and not simple products I don't think this would be the best option.
June 17, 2019

BigCommerce has helped my online sales grow over the years.

John Benthal | TrustRadius Reviewer
John Benthal
Proprietor
The Mission Motif (Furniture, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is well suited to get you the tools and contacts to create an amazing website. I have been put in contact with some amazing contacts to help customize my template. However, I noticed that is getting harder to get support from BigCommerce on the phone at certain times.
June 17, 2019

Small Business and BigCommerce

WA
WILLIAM ANDERSON
Owner
Woodcrafter.com (Retail, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For a small business, we have so many areas of concern that are taken care of with BigCommerce that we do not have to worry about. The platform is constantly changing, being upgraded and modernized. We reap the benefits of continuous improvement in E-commerce and do not have to worry about having the latest and greatest. By having an open architecture, there are many different solutions that we can choose from to make the site better, improve our business and grow our position in E-commerce. The integration of Amazon has been great and runs seamlessly in the background, integrating into all of the apps that we use in our business to make it easy for our staff to process orders in one place without having to take additional steps to process the order.
June 17, 2019

Great for ecommerce, still waiting on a few updates.

Verified User
Manager in Other
Retail Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I believe that it works very well with ecommerce stores but I'm not positive how it would be that useful for a blog or standard company website. I believe that there are probably a lot more cheaper options out there if you needed something simple. It also allows for a large item and online library and categories, something we also needed.
June 13, 2019

Big Commerce is like having your own in-house support team at a fraction of the cost

Verified User
C-Level Executive in Other
Research Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
So far it has carried us from mom and pop to the rising industry star stage in style. When we reach enterprise level we'll have a better idea if we can stay with BC for the long haul or go the route of a completely custom website. So far so good.
June 12, 2019

It Just Works, It's Just Worth It.

Verified User
Partner in Information Technology
Automotive Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For keeping things simple and having something that just works, BigCommerce is a no-brainer. Intricate customization is still quite possible but a bit trickier given moderate lockdown of the platform, which is a security plus. For very specialized and fine-grained control of the entire ecommerce pipeline, though, using BigCommerce will eventually take a toll if another platform (perhaps self-hosted) isn't considered.
June 11, 2019

Very satisfied with BigCommerce

SN
Stephanie Nagy
Senior Web Administrator
Tuki Covers (Music, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think for a small, mid or large size business without much customization that BigCommerce is a great out of the box solution. It has a lot of value for the price. I think that there are cases where BigCommerce is not as well suited. It seems like in the help forums that people struggle with presenting different options to different users and sometimes come up with the solution of purchasing multiple storefronts for subdomains or for a wholesale vs retail site. I think that the more customization a customer wants the more they need to hire outside help to find a solution.
Return to navigation