Formstack Reviews

133 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-12 of 12)

Tim Roe | TrustRadius Reviewer
February 25, 2015

Simple, Effective and Affordable

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
Read Tim Roe's full review
Jason Fluegge | TrustRadius Reviewer
February 04, 2015

High Level of Functionality and Integration without the need for a degree in Programming

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Formstack makes it very easy to update and reuse forms as you have alternate uses for them that are similar to prior projects. If you know what you need and don't want to build it from scratch, you can take a previous form you've built or a template they have offered and start there.
Read Jason Fluegge's full review
Ryan Spear | TrustRadius Reviewer
July 25, 2014

Formstack in Higher Education Admission

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
It's been great so far. Our only decision might be to increase our account as we are consistently running up to our limit of 100 forms. It would be nice to have a plan between 100 and 1000 forms that might be better suited to small businesses/non-profits of our size.
Read Ryan Spear's full review
Anonymous | TrustRadius Reviewer
February 04, 2015

Exceptional API for quick and easy webform creation.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

7
Formstack offers an excellent webform API but the billing/payment and support sides of the business could use improvements. Also, the compatibility issues with Internet Explorer should be addressed considering that the end-user should be at liberty to use whatever browser that they are comfortable with.
Read this authenticated review
Anonymous | TrustRadius Reviewer
February 04, 2015

Formstack, the perfect beginners form managing tool!

Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

6
I would renew Formstack personally. Unfortunately I do not make that decision at our organization. I believe we are switching to a product that offers more, possibly more advanced than Formstack. Formstack is a great way to ease into form managing and now that we are all familiar we may be moving to something with more options.
Read this authenticated review
Anonymous | TrustRadius Reviewer
July 25, 2014

Formstack Fan 2014

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
Formstack is, when it comes down to it, a very useful tool for many many reasons. It is incredibly easy to use (for people taking the survey), looks professional, and saves a lot of time on the research end of things, as well as the administrative end of things (compiling data, that sort of business).
Read this authenticated review
Anonymous | TrustRadius Reviewer
July 25, 2014

Product Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
We use Formstack for many different reasons and across company departments. The fact that one product can serve so many different purposes proves it is a tool we won't be giving up anytime soon. We as an organization utilize Formstack to do many different things, but mostly to provide the best possible customer service to our participants. Also, the nonprofit discount is a big plus for a relatively small NPO like us!
Read this authenticated review

Feature Scorecard Summary

Survey templates (50)
7.7
Themes (54)
7.0
Custom logo/branding (56)
8.0
Changes to live survey (51)
8.7
Question design help (1)
8
Multiple question types (56)
8.8
Survey logic flexibility (56)
8.5
Response tracking (1)
10
Data export (57)
8.8
Standard reports (54)
8.3
Custom reports (46)
7.4
Analytics (1)
10
Access controls (53)
8.2
Compliance (48)
8.6
Vendor-offered crowdsourcing (1)
8
Respondent restrictions (1)
8

About Formstack

Formstack is a cloud-based online form building solution designed to help organizations build powerful web forms without any coding knowledge.

The form builder serves over 500,000 people in 112 countries. Users can embed mobile-friendly forms on their websites and social media profiles to capture leads, gather feedback from customers and employees, collect online payments, and much more.

The platform integrates with over 50 web applications, including apps for CRM management, email marketing, payment processing, and document management.

Formstack offers a specialized Workflows product that helps users turn time-consuming processes into seamless digital workflows. Users can track their workflows across departments, and use special analytics tools to identify system and communication bottlenecks.

Other product offerings include conversion rate optimization tools for marketers and HIPAA compliance for healthcare and HR users.

Formstack Features

Survey Format & Appearance Features
Has featureOnline surveys
Does not have featurePaper surveys
Does not have featurePhone surveys
Has featureSurvey templates
Has featureSurvey library
Has featureThemes
Has featureCustom logo/branding
Does not have featureSingle page survey
Has featureProgression bar
Has featureResponsive design
Survey Content Features
Has featureMultimedia content
Has featureDrag-and-drop editor
Has featureChanges to live survey
Does not have featureQuestion bank
Does not have featureQuestion design help
Has featureMultiple question types
Has featureMatrix questions
Has featureTranslation/multi-lingual
Survey Logic Features
Has featureSurvey logic flexibility
Has featureResponse requirement/validation
Has featureSkip logic
Has featureConditional questions
Has featureQuestion branching
Does not have featurePiping logic
Does not have featureRandomization
Survey Reporting & Analytics Features
Does not have featureResponse tracking
Has featureData export
Does not have featureReal-time results
Has featureStandard reports
Has featureCustom reports
Has featureVisualizations
Does not have featureAnalytics
Survey Integrations Features
Has featureCRM Integration
Has featureSocial media integration
Has featureE-commerce integration
Does not have featureTestimonials widget
Survey Automation Features
Has featureNotifications and alerts
Has featureCalendar/scheduling
Has featureFollow-up emails
Survey Distribution Features
Has featureIn-tool invites
Does not have featureEmail distribution
Has featureCross-channel distribution
Does not have featureCustom survey URLs
Has featureEmbeddable surveys
Does not have featureSite intercept surveys
Has feature360 Degree feedback
Has featureAnonymous responses
Does not have featureVendor-offered crowdsourcing
Has featureUnlimited questions per survey
Has featureUnlimited responses per survey
Does not have featureRespondent restrictions
Survey Administration & Security Features
Has featureMultiple users
Has featureAccess controls
Has featureCompliance

Formstack Screenshots

Formstack Integrations

Act-On Software, Authorize.Net, AWeber, Batchbook, Box, Campaign Monitor, Capsule CRM, Chargify, Constant Contact, Dropbox, Drupal, Dwolla, Emma, First Data - ICICI Merchant Services, FreshBooks, Google Analytics, Google Drive, GoToWebinar, HelpSpot, Highrise, HubSpot, iContact, Keap (formerly Infusionsoft), Mailchimp, OneDrive, Pardot, Pipedrive, Slack, Stripe, Trello, TypePad, WePay, WordPress, Xero, Zapier, Zendesk, Formstack Documents (formerly WebMerge), BriteVerify, Amazon S3 (Simple Storage Service), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Amazon S3 (Simple Storage Service), Amazon S3 (Simple Storage Service), Beanstream, Email Center Pro, Microsoft Excel, Facebook, Gmail, Google Calendar, Google Contacts, Google Sheets, PayPal, PayPal Payflow, PayPal Pro, QuickBooks, Salesforce, Salesforce Desk, Salesforce Marketing Cloud, Twitter

Formstack Competitors

Wufoo, SurveyMonkey, Typeform, JotForm, 123FormBuilder (formerly 123ContactForm), 123FormBuilder (formerly 123ContactForm), 123FormBuilder (formerly 123ContactForm)

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Silver$39All Base Features + 5 Users
Gold$99/moAll Base Features + Facebook Tab Embed + Salesforce & HubSpot Integrations + 100 Forms + 10,000 Submissions + 10 Users
Platinum$249/moAll Base Features + Facebook Tab Embed + Salesforce & HubSpot Integrations + Priority Support + 1,000 Forms + 100,000 Submissions + 25 Users
Bronze$19/moAll base features + 1 User

We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

Formstack Support Options

 Free VersionPaid Version
Email
FAQ/Knowledgebase
Social Media

Formstack Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Mobile Web
Supported Countries:All
Supported Languages: Albanian, Arabic, Chinese, Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Icelandic, Indonesian, Italian, Japanese, Kazakh, Norwegian (Bokmål), Russian, Slovak, Spanish, Swedish, Polish, Portuguese, Thai, Turkish and Vietnamese