Intercom is complete and intuitive
I use Intercom for client communications, sending emails, pop ups or low-touch learning journeys with tours and checklists.
Starting at $39 per month per seat
View PricingOverview
What is Intercom?
Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.
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Popular Features
- Email support (108)8.888%
- Ticket creation and submission (106)8.383%
- Ticket response (111)7.979%
- External knowledge base (116)7.474%
Reviewer Pros & Cons
Senior customer experience analyst
Softplan - Prevision (Construction, 1001-5000 employees)
Pricing
Essential
$39
Cloud
per month per seat
Advanced
$99
Cloud
per month per seat
Expert
$139
Cloud
per month per seat
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.intercom.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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What is Intercom?
Intercom brings AI-first Customer Service to improve experiences for customers, support agents, and managers. The AI-first platform is built on a single AI system, with three major components:
AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant responses, 24/7, to most questions. Only complex interactions transition to tickets.
AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.
AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.
Intercom states that customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, currently use Intercom to deliver efficient and personal customer experiences at scale.
AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant responses, 24/7, to most questions. Only complex interactions transition to tickets.
AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.
AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.
Intercom states that customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, currently use Intercom to deliver efficient and personal customer experiences at scale.
Intercom Features
- Supported: Operational efficiency: Uses AI, Bots and Rules to reduce support costs by freeing up support teams from repetitive questions and tasks.
- Supported: Productivity: Helps to ensure service teams only work on high value questions in a collaborative Inbox.
- Supported: Solves known customer issues by helping them before they get in touch: Sends proactive messages to get ahead of known issues and reduce inbound support volume.
- Supported: Customer engagement by providing direction: Shows customers what to do next without waiting for them to contact support and ask.
- Supported: Customer satisfaction through conversational support: Answers questions immediately in the channel they arise, or the channel that customers prefer.
- Supported: Cohesive customer service: Supports working together in one platform.
Intercom Screenshots
Intercom Video
Intercom Integrations
Intercom Competitors
Intercom Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Arabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese, and Англи хэл (Mongolian). |
Frequently Asked Questions
Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.
Reviewers rate Email support highest, with a score of 8.8.
The most common users of Intercom are from Small Businesses (1-50 employees).
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Reviews and Ratings
(652)Attribute Ratings
Reviews
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February 12, 2024
Intercom a GEM across the Customer Support Software Sea
In our organization, we use Intercom to deal with customer support tasks. We also use the proactive message combined with Workflow and are fans of the tag to track broader issues, customer feedback, and feature requests. We only use have conversations and not tickets because we are a small company and that suits us the best. Our helpcenter is also connected to Intercom and is a great resource of information.
February 07, 2024
A Masterpiece.
As client support, we do what our clients need to do, like their tasks, schedules, and adjustments on their accounts. We gave them instructions, suggestions, and recommendations through the intercom so we could easily communicate with them by email. Their accounts and members are the product addresses that we need to do.
February 06, 2024
Intercom experience
Score 7 out of 10
Vetted Review
Verified User
To registrate and communicate with clients and also between the people from inside the company. We also use the "note" feature a lot, and that way we can comment on external emails and be on the same page
It is very useful also for bulk emails
It is very useful also for bulk emails
February 06, 2024
Intercom is mostly useful albeit with a lot of setup and not great support on their end.
My company uses Intercom for support requests, user documentation, and onboarding guides for trialers. It is meant for users to be able to get the help they need without necessarily involving a support person. The Bug and Feature requests that come in through Intercom are tied back to tickets in Jira for tracking and notification when and if a Jira ticket gets picked up.
February 06, 2024
Intercom Review.
We use it for customer success; a lot of it uses the in-app chat for our customer support.
January 25, 2024
A Incredible app to manage costumer relationship and run a SAAS
I used to talk with my clients on multiple social media and websites; it helps me to automatize a lot of work, and Intercom is a great app for creating chatbots, building customer relationships, tracking my clients, and creating a lot of automation that easy my whole work. Intercom it's a great partner that helps my business a lot.
January 24, 2024
Intercom 2024 Review
We use it to talk to customers in real time to answer technical and sales questions for them. We can interface with our website and give them direct links to products, order information, quotes, etc. They ca do this without waiting on the phone, and it can be much quicker than back and forth emails.
January 24, 2024
most useful tool for you
as we use Intercom to give the client a good experiences while taking all the step to have a good connection to our customers and help them in a good way , and make it organized for all our team to have a good handling of the tickets and make it looks fresh as well the support icon
January 22, 2024
Intercom at its best
I use Intercom in our organization as the main tool in communicating with guest and clients via email and chat. We also use it for documentation and creating follow ups. I love how we are able to customize macros and the addition of AI feature for composing messages is just awesome.
January 22, 2024
Intercom is a great tool for SaaS products
We use Intercom to support the onboarding and communications with all new trialists and paid plan customers, as well as send out our NPS survey and general marketing emails.
January 19, 2024
Intercom Review
We leverage Intercom to drive our Customer Support initiative. With Intercom's chat feature, our customers can communicate easily when they have a question, need help, or would like to submit a feature request.
January 18, 2024
Excellent Tool for SaaS Companies!
Intercom allows us to quickly communicate new updates and features to all of our subscribers. Our client success team is also able to respond more efficiently to questions and requests. We really love having everything centralized in one place versus a bunch of email inboxes and other tools.
January 17, 2024
A great support tool
As a web3 game, we use Intercom to help players resolve in-game queries, bugs, problems, feedback and situations that arise while playing the game. We have found a use for the tickets, and we are able to troubleshoot bans and appeals by using player information (such as eth addresses, their player ids, locations, etc). Additionally, we've made amazing work flows to pre-answer a lot of our player's regular queries and it has cut down the support work by quite a lot.
January 09, 2024
Support Specialist review of Intercom
Score 10 out of 10
Vetted Review
Verified User
Replying to emails/chats about billing, account and software issues. We do troubleshooting for different kinds of things, from problems with the interface of vidIQ to refunds and credits.
Intercom serves as the bridge to communicate this to our customers in an efficient and empathetic manner. Especially since the introduction of AI tools
Intercom serves as the bridge to communicate this to our customers in an efficient and empathetic manner. Especially since the introduction of AI tools
Score 9 out of 10
Vetted Review
Verified User
At Owl Labs, we use Intercom for our live website chat for sales and support. We have Intercom integrated with the rest of our tech stack, including Salesforce, Calendly, and Zoom. While we don't use Intercom for traditional ticketing or knowledge articles, we've found the integrations they offer to meet our needs completely and ensure they work well with our existing use cases.
Intercom is used as chat base service for our users, often times to problem solve, respond to inquiries, complaints, and provide great costumer service in a timely & professional manner!
January 02, 2024
A key part of our client delivery
We use Intercom to respond to client questions and troubleshoot issues in live time, so that we can provide a timely service to our clients. It also allows us to monitor and respond to clients when the individual responsible for them is busy or out of office. Further, it ensures that a constant line of communication can be open with clients, such that we can be seen as trusted advisors
December 22, 2023
December blues
We use intercom for:
Support: Our users send us support messages with questions both basic and complex. Also they report technical issues when these appear.
Outbound messaging: New products releases, news, surveys, adoption, event or webinars invitations. We also use Intercom to manage or Help Centre and we have tried to use it for onboarding purposes,too but we haven't had much success in this area.
Support: Our users send us support messages with questions both basic and complex. Also they report technical issues when these appear.
Outbound messaging: New products releases, news, surveys, adoption, event or webinars invitations. We also use Intercom to manage or Help Centre and we have tried to use it for onboarding purposes,too but we haven't had much success in this area.
Score 8 out of 10
Vetted Review
Verified User
I work as a Customer Service Specialist, and we handle user queries and feedback through the intercom. Our game-fy and social-fy app allows users to connect with users directly through the app. With its polished and user-friendly interface and robust features, Intercom emerges as a holistic solution catering to customer support, marketing automation, and sales outreach needs. We connect with the user and address their queries on blockchain and web3. The Intercom provides a smooth conversation experience. While the platform is generally user-friendly, there is a learning curve, especially for users new to customer messaging platforms. However, the comprehensive documentation and responsive support team help mitigate this challenge.
December 08, 2023
Great solution that does what it was bought for.
Score 8 out of 10
Vetted Review
Verified User
We use intercomm to support clients that use our software
December 06, 2023
AI Integration Is Amazing
Score 9 out of 10
Vetted Review
Verified User
We find the AI integration amazingly helpful both for our team writing emails but also for the Fin Bot function.
This has reduced the amount of inbound emails we receive and has been invaluable at helping us stay on top of our customer service.
We do find that customers can assume this is a live chat function (which it is not) which can be a slight draw back but the Intercom team are very helpful and showed us how to filter these messages so our team can prioritise the response times on these emails.
This has reduced the amount of inbound emails we receive and has been invaluable at helping us stay on top of our customer service.
We do find that customers can assume this is a live chat function (which it is not) which can be a slight draw back but the Intercom team are very helpful and showed us how to filter these messages so our team can prioritise the response times on these emails.
December 04, 2023
INTERCOM ALL THE WAY.
Intercom helps our company to communicate with our customers. It helps us bridge gaps to our services that we provide and solve ongoing issues that our customers face everyday. By this, we can come up with a solution right away and it keeps our customer service a very good output.
November 30, 2023
an associate's view
We use the platform to assist and to respond our clients
November 30, 2023
Easy Customer Support!
We are using Intercom to manage support requests in our digital product Casai. Casai is designed to help control annd regulate the economics of construction projects and it can take some time to learn. So our clients contact us if mostly if they are struggling with using the program, need help with certain features or if there are bugs.
November 28, 2023
Amazing all-rounder tool
We use it as a main customer support channel on our platform, and also considering using it as a feedback tool, and CS checklist tool.