Skip to main content
TrustRadius
TOPdesk

TOPdesk

Overview

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Read more
Recent Reviews

TOPdesk Review

8 out of 10
April 14, 2024
Incentivized
TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …
Continue reading

User review of TOPdesk

8 out of 10
April 13, 2024
Incentivized
We use TOPdesk for reporting problems with ICT, problems with the building, products that no longer work well, or making reservations for …
Continue reading

User review of TOPdesk

8 out of 10
April 13, 2024
Incentivized
We use TOPdesk to report problems in the hospital. Problems in ICT, the building itself, reporting things that are broken, reserve areas …
Continue reading

Good Product!

8 out of 10
April 13, 2024
Incentivized
We use TOPdesk for notifications from coworkers in the hospital. When they have problems or a wish for the hospital patient information …
Continue reading

TOPdesk is a Great Tool!

10 out of 10
April 12, 2024
TOPdesk is used as a service management tool. We have multiple teams working in TOPdesk. It’s a great tool to manage different questions, …
Continue reading

TOPdesk in healthcare

8 out of 10
April 12, 2024
We use TOPdesk for notifications within ICMT. We register (Almost) all resources within asset management. As administrators, we also make …
Continue reading

TOPdesk

9 out of 10
April 12, 2024
We use it primarily as a ticket system. And also to see which questions are some of the most asked questions within our organisation. …
Continue reading

TOPdesk Review

8 out of 10
April 10, 2024
TOPdesk is used as system to manage all support tickets and changes. The main issue how to manage all changes in the right way
Continue reading

Good tool

9 out of 10
April 09, 2024
Incentivized
It is used as an information source for known issues (knowledge items) both for employees as for IT personnel. Tracking tickets for …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Self-service tools (179)
    8.4
    84%
  • Organize and prioritize service tickets (193)
    8.2
    82%
  • ITSM collaboration and documentation (147)
    8.2
    82%
  • ITSM reports and dashboards (155)
    7.4
    74%

Reviewer Pros & Cons

View all pros & cons
Verified User
Administrator in Human Resources
Non-profit Organization Management Company, 1001-5000 employees
Wendy Schuiling-Quaaden | TrustRadius Reviewer
Wendy Schuiling-Quaaden
Teacher
Nova college (Higher Education, 501-1000 employees)
Return to navigation

Pricing

View all pricing
TOPdesk

TOPdesk

N/A
Unavailable

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

83 people also want pricing

Alternatives Pricing

Jira Service Management

Jira Service Management

Free
What is Jira Service Management?

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…

Microsoft System Center

Microsoft System Center

$1,323
per month
What is Microsoft System Center?

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard…

Return to navigation

Features

Incident and problem management

Streamlining ticketing and service restoration processes

8
Avg 8.1

ITSM asset management

Managing all IT assets and enforcing policy rules

8.1
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

7.9
Avg 8.4
Return to navigation

Product Details

What is TOPdesk?

TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

TOPdesk:
  • Is suitable for IT, FM or HR.
  • Includes integrations with other packages.

TOPdesk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Resource Plan Board
  • Supported: Operations Management
  • Supported: Open API
  • Supported: Integrations Market Place
  • Supported: Reservations Management

TOPdesk Integrations

TOPdesk Competitors

TOPdesk Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian

Frequently Asked Questions

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.

Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.4.

The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).

TOPdesk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)55%
Enterprises (more than 500 employees)40%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(406)

Attribute Ratings

Reviews

(76-100 of 161)
Companies can't remove reviews or game the system. Here's why
August 31, 2020

TOPdesk: Customer-oriented ticketing for in-house maintenance

BF
Bernd Fredriks
Transition Manager
Fujifilm Europe B.V. (Chemicals, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Support Rating
9
Contacts are always very quick and efficient. Pre-sales and on-boarding were done in a cooperative way. After installation of the cloud software, we participated in a question and answer session which was really useful.
But the real excellence of the TOPdesk organization can be found in their helpdesk. Issues are treated very seriously, solutions are provided free of charge, and the limits of the system are shared in an honest way.
If I should mention a weaker point, it is the speed of development to get rid of certain annoying things. However, these annoying characteristics were not very important.
August 24, 2020

TOPDesk - The right tool to get the job done

Verified User
Administrator in Information Technology
Food & Beverages Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Even though we almost never need support, if it is needed then we are served by professionals which follow up our questions by using their own TOPdesk system. They also pro-actively send information about problems they detect and their folloup actions for these problems. The current status of their system can be easily viewed at https://status.topdesk.com/ and there's also a personal environment with more details to report issues yourself.
August 12, 2020

Already for 10 years a happy topdesker

Wil Kuijpers | TrustRadius Reviewer
Wil Kuijpers
Informationmanagement in public health
Stichting Informatie Voorziening Zorg (Hospital & Health Care, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
We had only some support for the original implementation and when we switched to the latest web-based version. Overall the support was always sufficient. The sale also went fine. We could always arrange a special contract. We are only a small not-for-profit organization. We never needed all the support days offered, and a smaller amount of days was possible.
July 31, 2020

Introducing TOPdesk in a sales environment

Verified User
Professional in Customer Service
Information Technology and Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
The support is very good. Good knowledge base, easy to access support (never run into discussion about whether a question is support or consultancy), transparant roadmap, many new features launched, new features are easy accessible. Also communication with account management is very good.
July 31, 2020

TOPdesk review

Verified User
Professional in Information Technology
Information Technology and Services Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
TOPdesk support offers direct support by telephone. Problems are picked up immediately and when it can not be resolved at that moment, a message or phone call will soon be sent.
July 31, 2020

TOPdesk is a good product, especially when starting out.

Verified User
Vice-President in Information Technology
Hospitality Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
When a question has been asked, TOPdesk has been helpful. When they released their API, there were a few issues with it, and they worked with our staff to fix and update their documentation. They seem open to working with the customer.
July 28, 2020

TOPdesk Review

Jeffrey Ing | TrustRadius Reviewer
Jeffrey Ing
Software Support Specialist
Defenders of Wildlife (Computer Software, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Service has been excellent, everyone is very responsive. I like the new communications [features], it has definitely improved in the past 5 years. Sometimes, I feel a bit brushed off with more complicated integration questions.
July 28, 2020

TopDesk is Great

Kimberly Wamble | TrustRadius Reviewer
Kimberly Wamble
Administrative Assistant
Go to Girl Tech Solutions (Education Management, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
TopDesk reps have been an invaluable resource. Anytime we have had questions or concerns, they were solved with a quick email or phone call. The initial web conference walkthrough of TopDesk was very helpful.
June 03, 2020

TOPdesk Review

JK
Jorrit Keus
Project Manager
Tactus (Hospital & Health Care, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8

The start of the implementation didn't go smoothly. There were some difficulties between the consultant from TOPdesk and the employee who would do the software setup. Their working method did not match.

TOPdesk solved this very well. After the rocky start, we went through a smooth implementation.

March 09, 2020

Thinking about TOPdesk?

Jurgen Bravenboer | TrustRadius Reviewer
Jurgen Bravenboer
Teamleider Remote Beheer
Egency B.V. (Information Technology and Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
Topdesk has always been very helpful with all questions we've had. When new functionality is introduced there is always a contact moment. Support incidents are always communicated clearly; they use their own product for this (of course!). Topdesk support has a very nice self-service portal with several standard incidents and procedures. We had some discussions about an approach where customers will be able to build their own functional Topdesk environment, the account managers are always helpful and understanding about this, so we've had a very good experience with the Topdesk staff so far.
March 05, 2020

Top marks for TOPdesk!

DT
Derek Traise
Software Support Analyst
Limestone District School Board (Education Management, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
An example of excellent TOPdesk support is our migration to Saas from a local install. We were provided checkpoints and a detailed technical meeting to make the migration go seamlessly. We had one dedicated contact for any questions and guidance. Support has been almost immediate, and they will work closely with you until the issue is resolved.
February 04, 2020

TOPdesk: Best in its class

CR
Crystal Ruiz
Product Manager
New American Funding (Financial Services, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Our account manager, Pamela, has been phenomenal during the entire process; conducting dozens of demos for our team and management, walking us through the process from purchase to implementation, and answering countless questions. Jeff, our implementation guru, has been amazing as well, and his patience and insights have been invaluable to all of our departments.
January 29, 2020

TOPdesk provides top shelf functionality and value

Jim Scott | TrustRadius Reviewer
Jim Scott
Director - IT Applications
Legrand AV Brands (Consumer Goods, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
TOPdesk support is excellent. Whether it's just getting guidance on how best to set up use functionality, assistance in customizing features or leaning about additional modules, the service is professional, prompt and cost-effective. We've invested in customized training events to improve operator effectiveness, consulting services to evaluate new functionality, and technical support to assist with Power BI integrations over the last 12 months, and every experience was pleasant and productive.
January 07, 2020

Top Bo's TOPDesk Review

Bo Ring | TrustRadius Reviewer
Bo Ring
Newspaper Support Specialist
Quincy Newspapers Incorporated (Media Production, 1001-5000 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
6
Support is usually very good once you get them to understand your actual question. I have had many support issues where they give me an answer and close the ticket, but the answer is not what I am needing.
April 12, 2019

Lesli is very happy with TOPdesk Lite!

Edith Baijens | TrustRadius Reviewer
Edith Baijens
Application Administrator (+)
Lesli Living B.V. (Wholesale, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Support Rating
10
Starting from pre-sales, my experiences with TOPdesk Support are very positive: Job Van Grieken (account manager) told me about hte possiblity of TOPdesk Lite, the onboarding was fast and efficient. The only little thing that went wrong (incorrect email address) was corrected immediately. Until now, I experienced once that that the SAAS environment was unavailable. This was solved very fast and the information about the unavailibility was appropriate.
March 21, 2019

TOPefficiency with TOPdesk

Marcio Vizoli | TrustRadius Reviewer
Marcio Vizoli
Analista de sistema
Expedia (Leisure, Travel & Tourism, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Well, whenever we face some problem in TOPdesk the support has always been very fast and considerate. For example, the process of installing TOPdesk is a bit complex, we had some doubts about configuration and the support team helped us from start to finish.
February 19, 2019

TOPdesk? Simply the best.

Verified User
Professional in Information Technology
Health, Wellness and Fitness Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Support is simple. You call or e-mail them and they will help you. Whether it is a question about upgrading to a new version or a more in-depth problem with the program, the right person will contact you. A lot of companies can learn from TOPdesk in that way.
Return to navigation