Overview
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
UKG great product great people
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do …
UKG
UKG review.
UKG Pro Review
Great functionality for price
Strong Product.
UKG - Valuable Asset Software
Automate Your HR & Payroll with UKG Pro.
UKG Pro Changes Lives in the Auto Industry.
A good product that can become better.
Partner for Life - Setting you up for Success
Great Application for Company Management.
UKG provides good payroll features, but needs to work on the customer service aspect
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (776)8.989%
- View job history (759)8.989%
- View and generate pay and benefit information (769)8.888%
- Employment history (762)8.787%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.8Employee demographic data(731) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.7Employment history(762) Ratings
Employment history is the ability to track previous positions held.
- 8.7Job profiles and administration(733) Ratings
Job profiles and descriptions can be created and edited.
- 8.3Workflow for transfers, promotions, pay raises, etc.(721) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.8Organizational charting(643) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.2Organization and location management(656) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 8.1Compliance data (COBRA, OSHA, etc.)(517) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(709) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.2Support for external payroll vendors(336) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.8Off-cycle/On-Demand payment(231) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8.1Benefit plan administration(643) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.3Direct deposit files(702) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.8Salary revision and increment management(573) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.8Approval workflow(504) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8.4Balance details(529) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.1Annual carry-forward and encashment(434) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.8View and generate pay and benefit information(769) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.9Update personal information(776) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(564) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.4Employee recognition(287) Ratings
thank a team member
- 8.9View job history(759) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.6Tracking of all physical assets(189) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.7Report builder(714) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.9Pre-built reports(724) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.6Ability to combine HR data with external data(495) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.6New hire portal(554) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 8.7Manager tracking tools(444) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.1Corporate goal setting(293) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(359) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.9Line-of sight-visibility(251) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.8Performance tracking(333) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.8Performance plans(415) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.7Performance improvement plans(326) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.3Review status tracking(436) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8.3Review reminders(397) Ratings
System can generate reminders to ensure review completion timeliness.
- 8.3Multiple review frequency(337) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.5Create succession plans/pools(155) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.4Candidate ranking(164) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8.5Candidate search(163) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 8.5Candidate development(152) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(434) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.1Company Website Posting(422) Ratings
Software allows postings to be displayed on the company website
- 8.7Publish to Social Media(333) Ratings
Software provides ability to publish postings to social media sites
- 8.9Job Search Site Posting(390) Ratings
Software provides ability to publish postings to top job search sites
- 7.1Duplicate Candidate Prevention(323) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.6Applicant Tracking(421) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.4Notifications and Alerts(388) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UKG Pro?
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
UKG Pro Integrations
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
UKG Pro Downloadables
- UKG Pro People Center - Connecting users with the information and tools needed to work more effectively.
- Human Capital Management Buyer's Guide - How to find the best-fit solution for an organization.
- Top 10 HRIS Challenges and How to Solve Them
- UKG Pro Employee Voice - Understand what employees are saying and how they truly feel about the workplace.
- Better Together: The Shared Future for HCM and Workforce Management
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1405)Attribute Ratings
- 8.8Likelihood to Renew194 ratings
- 10Availability74 ratings
- 9.5Performance331 ratings
- 8.5Usability188 ratings
- 6.4Support Rating492 ratings
- 9.1Online Training202 ratings
- 9.6In-Person Training87 ratings
- 9.9Implementation Rating86 ratings
- 9.9Configurability76 ratings
- 9.4Product Scalability93 ratings
- 10Ease of integration65 ratings
- 9.9Vendor pre-sale48 ratings
- 7.9Vendor post-sale55 ratings
- 5Talent Management Features1 rating
- 5.4Ultimate Software Vendor Communications40 ratings
Reviews
(451-475 of 928)Ultipro Helps Us to Care for our Customers
- Ultipro is particularly helpful on the performance management side. The set up and process is simple and is modiable enough to work for most organizations.
- Our main concern when choosing Ultipro was how it would be used by thousands of hourly, not necessarily system savvy employees. We have found that Ultipro simplifies it's processes so that it is easily understandable and therefore readily used.
- Customer Service is a strength for Ultipro. The model in place provides a personal touch and I am always amazed at how quickly our issues and questions get addressed.
- Ultipro listens to its' customers. We all have the opportunity to send in ideas and it is always gratifying when they are put into practice.
- Report Writing is an issue. It is not necessarily intuitive and with the recent upgrade has become more complicated especially for simple report writers.
- I was recently surprised at the pricing associated with the new Learning Management system. In comparison to other vendors it was way out of whack. Much too high.
- When tickets have to be escalated to customs or other areas beyond the basic customer support, it often gets lost in a "black hole" for too long.
Great product and customer service!
- They offer a robust security setup that is easy to maintain
- They provide customers with a full portal of user guides, videos and web based training for all aspects of their platform-along with immediate assistance by phone or chat
- Business Intelligence reporting capabilities are fantastic
- I wish the time and attendance module was more admin user friendly or there was more training available -in order to learn how to configure on our own without having to create a service request
- It would be nice if the withholdings could be directly sent to CRA or withdrawn form a customer account in order to speed up processing-currently we receive a payment services invoice and then pay the invoice
UltiPro - The System In Review
- UltiPro very effectively processes payroll. The configuration ability related to earnings, time etc., is wonderful.
- UltiPro Business Intelligence reporting function is very straightforward and user-friendly. New users can easily pick up on reporting functionality.
- Customer Service, more specifically the need for more reps to handle day to day issues.
- Response time related to customer service requests, or tickets. Our average wait time for response or resolution has been up to 4 days.
- Time and Attendance configuration and functionality. System functionality that mirrors payroll.
Payroll at its Best!
- Compared to our past payroll provider, we find processing of the payroll so much easier. The department managers found Time and Attendance was surprising very easy to adapt to.
- The employees really took to being able to view their accrual balances and request or cancel their own time off.
- To be able to reach out to the employees with company updates and news is very convenient.
- I would like to be able to view and/or print the pay stubs from any selected dates. This comes in handy when we need to know the salary paid for a period if it crosses into another year.
UltiPro won me over!
- The greatest strength of UltiPro is its accessibility and easy customization. Our employees can access it anywhere they have internet access. (This is also important from a disaster recovery perspective, operating in the tornado belt, as we do. If need be, I don't have to be at the office to process my payroll, which gives me peace of mind.)
- The easy customization of the UltiPro home page allows me to target specific employee groups with focused messages - whether that's in regards to special instructions for time entry, or reminders about open enrollment.
- The reporting capability built into UltiPro is remarkable, and the expanded Business Intelligence module - and the knowledgeable community contributors' stockpile of additional reports - meets almost any reporting need.
- UltiPro's user guides, quick tours, "Things I Can Do" ... all combine to provide as much information as possible to the end user, to give them the answers they need, BEFORE they have to call the help desk!
- Additional customizations for the UltiPro Home Page (color, better additional graphics functionality) would be welcome.
- While there is mobile phone application support for some elements, I welcome the continued expansion of Time Management options for mobile devices.
- The "Standard Reports" are designed to be PDs. Much of the time, when you select Excel, there's clean up you have to do, before you can start using the data - deleting graphics, unmerging cells, etc. It's all about form, less about function, which is frustrating.
02/05/19 - I've lowered my rating from 9 to 7, due to recent customer support failures. IN general, it works well, but the support experience in the last six months has been dismal, and extremely frustrating. (With a recent case, it took 5 emails, three "increase business priority" and an email from my manager to their manager +1, to get any response - which was, "its broken and we can't fix it yet, sorry." )
UltiPro is All-in-One!
- Time & Attendance. Easy to use and provides a great audit trail of any changes made to punches.
- On Boarding. Seamless integrates with the recruiting portal to get new hires quickly processed and their employment documents verified.
- Payroll. Fast and efficient. Alterations to past pay dates are so easy, just make the adjustments and UTA figures out the rest.
- Reporting. Lots of reports available, but I have trouble accessing the data I need. This could be an error on my team's implementation of the software.
- Pop Ups. Everything opens in a new window. Makes for a cluttered desktop at times. One of the great things about UltiPro is I only need to log in to one system to take care of tasks that used to require me to open 3 or 4 programs at once. Having every thing open into a new window almost defeats the purpose.
Great HRIS System
- Ease of use for managers and associates.
- Mobile compatible for our remote workforce that doesn't always have access to a computer.
- Streamlined reporting and analytics.
- While most areas are mobile compatible, others are not.
- During the 4th quarter, support is always bogged down, resulting in longer than normal and sometimes unacceptable delays.
Quick Review of a great product
- I really like Performance/Talent Management - it saves paper and makes the process more streamlined.
- I like that employees are able to log in and update thier own information thereby eliminating paper.
- I like open enrollment because employees are able to complete open enrollment thus eliminating paper.
- I would like to be able to configure notifications.
- I would like review templates specifically ratings to be more configurable.
- I wish the BI was easier to learn and use.
UltiPro
- Analytics
- Self-Service
- Payroll
- Integrations
- Benefits Administration
- Recruiting
UltiPro - is the Ultimate performer
UltiPro is our core HRS and payroll system which all staff members access to view their biweekly pay stubs and update their personal information themselves. After they make changes the workflow for approvals kicks in and requires HR approval before being committed to their record. We moved to the web interface and SaaS configuration about 3 years ago to reduce down time and increase productivity because the quarterly and tax updates are done after hours eliminating downtime during business hours when I would have to do them my self.
UltiPro has been extremely reliable with a total of no more than 30 minutes unplanned down time in the last 3 years which is extremely reliable. UltiPro continues to listen to customers and they work to implement our suggestions and are continually increasing functionality which makes our jobs more efficient and productive.
- Web interface - easy to use and intuitive
- Payroll - online access from anywhere easy to use
- Recruiting and onboarding - increased use of job boards and more applications
- Executive Relation Manager - extremely supportive as our advocate along with the rest of UltiPro support
- Leadership actions to help train staff they move up from a Direct support role
- More configurable webpages - some now but need more
We're glad we made the switch to UltiPro!
The PTO function has allowed us to track all PTO reasons easily and report them when needed. We've even been able to set up our Canadian and European staff to use the PTO and Goal tracking software.
- Reporting capabilities - UltiPro comes with over 300 standard reports already created, but we also have the ability to customize them and/or create our own custom reports to meet specific company needs. UltiPro staff take our suggestions seriously when it comes to improving reporting capabilities.
- ACA reporting - The accuracy of calculating data for our annual 1094 and 1095 ACA reports. UltiPro stays up to date on current laws and changes so that our reporting is correct. We were able to produce timely reports for our staff and the IRS without a lot of extra work.
- Community User Groups - The online community user groups offered by UltiPro users are very helpful. We get tips and advice from current users who've already worked through many of the issues that we are facing as a relatively new user. The network of UltiPro users is like one big family!
- UltiPro support - I'm very pleased with the quick responses I receive to cases that I submit. The support staff are very professional and knowledgeable about the particular cases they respond to. We have a dedicated team that specializes in each of the functions that we use.
- I would like to have the ability to project accrued PTO to a future date.
- I'd like to see a way to term all benefit deductions for an employee who is being termed from the company, without having to go into each benefit to select a term date.
I can't think of any situations where UltiPro would not be well suited to our business environment.
Pros and Cons about UltiPro
- UltiPro is very intuitive to use and very user friendly, which has been helpful in learning the system and training others on it as we added new employees.
- The security and permission levels provided by UltiPro are broad and easy to customize, which allows us to have our various team members only have access to the information they are supposed to see.
- The reporting options in UltiPro, especially through the Business Intelligence feature, are very helpful for analyzing data.
- The main area where there is some room for improvement with UltiPro is with customer service. The Rapid Response hotline is very helpful, but the "case" system does not seem to create urgency even when you mark something as a priority, and there seems to be a lot of pushing from our end needed to get things addressed in a timely manner.
- There are some functions that can only be done in the "back office" rather than the web portal, and this split functionality can be annoying and slow down productivity sometimes.
- There is some limited functionality if you don't have the time and attendance module, which costs extra money.
We would choose Ultipro again and again
- UltiPro provides the best customer service of any vendor I have done business with. They have a rapid response phone line for issues during our payroll processing which is extremely helpful during that time crunch.
- UltiPro offers lots of free training classes for all of their products. Many of them are virtual so very convenient for us.
- Ultipro has a convention annually that allows you to take additional classes, in addition to networking with lots of other customers that use their products.
- I honestly do not have any areas that come to mind. When there are things that need improvement, they have a place to submit change requests that other customers can vote on to get them implemented.
The last software your company will ever need!
- Great customer service. Their employees have the patience of saints!
- Webinars/online support- if you need to review anything, you can go onto UltiPro web site and find it. They have step by step directions on how to do anything. They send information about upcoming Webinars that are every knowledgeable.
- Ulti always seems to know what's going on. If there have been changes to local taxes, compliance issues, state regulations on leave time, etc., they seem to know and have a plan to put into place.
- Report writing could always be made easier to use.
- Have the ability to archive somethings in employees records. For example, deductions that are no only in use.
- Their electronic benefits. As a benefits manager, I know this is an area that can use work in any system.
Highly Recommend UltiPro
- Self-service. Their customer portal is extremely easy to use and provides an immense amount of training materials. I had zero experience with UltiPro when I first started my role and was able to utilize all of the materials on their website to become our company's SME.
- The user interface is unmatched. A person can jump right in even if they've never used it and start producing results.
- They provide great customer service. It's easy to submit cases and they follow up with you within 24 hours almost every time. We can also reach out to anyone on our support team and get help almost immediately.
- We'd like it if some basic features were more customizable without requiring an added cost or issues with new releases. For example, the items that show up on a confirmation page after a life event or open enrollment; if a benefit requires an expression, the cost does not calculate and appear.
UltiPro continues to impress!
- UltiPro is no longer a Payroll only system. It has really come a long way with meeting the needs of all of those in HR. It's great for tracking compliance and administering benefits. It's also ever-changing to evolve with business needs.
- It would be nice to have the features of Benefits Prime without the additional expense. It seems that these features should be included for any company who uses UltiPro for benefits.
UltiPro - the Ultimate experience!
UltiPro has enabled us to automate journal entries, develop monitoring reports to better manage our business, and provide a better user experience for our employees (combining several systems into one stop shop). We will be implementing the Recruiting portion as well, which will continue to help our internal staff processes, as well as reduce repetitive actions from potential Reeb employees.
- Direct Deposit is user friendly and automates a previously manual process.
- IBM Cognos Reporting provides various standard reports, as well as the ability to customize and create dashboards to enable better management of HR and Payroll processes.
- UltiPro provides a singular location for employees to access and manage their information, including HR, Benefits and Payroll.
- UltiPro training on IBM Cognos Analytics could be more robust, but we joined at a time when they had just completed their implementation. Additional training modules have been added which should assist with this process is the future.
- UltiPro Live Training sessions could be provided more frequently. We had a short implementation period and found it challenging to attend the Live training sessions, which in my opinion were more beneficial than the recorded sessions (they are good, just found the Live sessions to be better).
Great customer service
- Customer Service - quick turnaround and great service
- Diverse group of platforms
- Maintenance and technical support
- Full functionality of products before the roll out. Usually takes a while for a new product to fully offer what was promised in advertisements.
Ultimate and Professional UltiPro Review
- I like the time tracking for hourly employees in UltiPro. No nonsense numbers--8 hours, 6.5 hours, things like that. No clocking in or out. Plus, it allows you to calculate your expected pay (if you are hourly) by adding the hours together and projecting a before-tax number.
- Requesting sick and vacation time is quite easy. You see your balance up front and make simple mathematical deductions from a rolling balance. Similar to the time tracking function, there is no guess work with what "one day" of time means. If you need 4 hours, take 4. If you need more or less, adjust accordingly.
- Approvals are really simple and transparent in UltiPro. I know who should be approving my timecard and vacation requests, and I am notified immedeatly when they have done so. I can also "remind" someone to look at a request, which sends them an email reminder that I have a pending approval in the queue. This simplifies things for us when it comes to the end of the pay period and we have an error that went unnoticed until after the final card is submitted. If the "un-submit" button is unavailable, you can simply message your approver through the software and rest easy knowing that the process cannot complete erroneously now that you have brought attention to whatever mistake may have been made.
- The UI isn't fantastic. Buttons are a bit spread out and do not scale to the size of a larger screen because of the way they are embedded, and it runs a little differently in every browser you use. I use Chrome and have few issues, but I've heard mixed things from peers who use Safari and Firefox. Additionally, the only place it is "optimized" is apparently Internet Explorer, according to our HR administrators. In my experience, this can make SaaS offerings harder for companies to adopt due to limited flexibility across a mixed environment.
- I am not wild about their self help menus. In any given menu, there will be something in the sidebar detailing what you can do in that menu and a link to s self-help video. The videos tend to be on the generic side, focusing more on how to use the site rather than how to do the task you actually set out to do (request time off, apply sick balance, enter benefits info, etc). So what ends up happening is that it's easier to click all the buttons you can see and use trial/error to figure out how to do something rather than watching a video about a generic deployment doing a generic task with no actual detail or walkthrough.
- The Organizational Chart function leaves much to be desired. Navigation is one-dimensional, the cursor indicates clickable items when nothing is in fact clickable (in Chrome, anyway), and similar to the UI in general the screen does not scale dynamically, leaving too much space between people and a screen too large to view without scrolling.
Great platform
- The platform is extremely user-friendly and easy to navigate compared to other payroll systems I've used.
- It's really easy to log in and view or print your previous paychecks, which saved a lot of time when I was applying for a mortgage and could just print my own documents instead of requesting them from HR.
- It was also easy to see how much PTO time I had already used and how much I had left throughout the year.
- It's a big bonus that they have a mobile app with full functionality as well.
- I have nothing negative to say about the platform.
A Huge Disappointment
- If you dial in to the Rapid Response Team, they are generally pretty quick to help you with your issue. They will also create a case with the details, which sends you an email.
- There is a fairly extensive variety of reports available.
- I will say that we have had very few technical issues or bugs, which is important when you're working with a deadline to process payrolls or send reports to the executive team.
- I cannot say enough about my frustrations with the Tax Services Department. We are receiving notices almost weekly for taxes that are not being filed and paid at all or not on time. I upload the notices to a case, and I get not reply. We have had to contact tax agencies ourselves and pay late fees directly, because our open cases are ignored for two months or more. I recently had to contact a state and set us up under an installment plan, because taxes hadn't been filed; and we were going to have a lien placed against us. I recently closed out a tax account, myself, with a state; because a zero return wasn't being filed as it should have been. We weren't sure if we'd process with that pay group/state again; but I closed it out to prevent further penalties and notices. Just today, I contacted another state; because I had received a notice to appear before them, due to our 2nd quarter unemployment return not being filed. It's mid-September. It is beyond frustrating that I get ZERO communication or apology, while I continue to take time out of my workload to handle tax issues that we are billed and pay for. I email our NTR directly, and I still can't get a reply. I can't stress the frustration of this enough.
- If you call with one specific issue, the person on the other end of the phone is only knowledgeable in that console or area of the system. You either have to call back or be transferred around to get help with your remaining question.
- Communication is a huge deficit. Just reply to clients and let them know that you're looking into something, even if you don't have the answer or resolution yet. You send out a thousand marketing emails a week, but a client can't get a resolution on a case for over 2 months.
UltiPro Review
- Great interface
- Easy functionality and user-friendly
- UI is easy to navigate!
- Color Schemes can be improved
UltiPro Payroll
- Easy to record time easily and users said it was user-friendly.
- Reporting capabilities within the system were used regularly and with ease.
- Updates were made timely and applicable with minimal impact once rolled out.
- User interface was pretty outdated and could use a refreshed look.
Customer for 17+ years
- Reporting is great, there are multiple options for reporting. You have canned reports and you have Cognos Business Intelligence. I am able to use the tax reporting from UltiPro to file all my Federal and State reporting.
- Support is outstanding. From your named service representative to logging on to the Customer Support to create a case or need of Rapid Response for time sensitive needs, you can count on Ultimate Support to take care of the issue.
- Continuing upgrades to programs to meet industry needs
- Some times when a support case is completed and issue fixed, the explanation of what caused the issue is not very clear.
- Connection issues at times, rare, but seem to hit at the worst times.
UltiPro For The Win!
- Reporting through Business Intelligence. The reporting tool is great and allows you to create a report on any information in UltiPro in just a few seconds.
- Recruiting/Onboarding: those two tools have created a great candidate experience and have cut down on the amount of paper and time that we spend onboarding an employee.
- Support: we have a dedicated account manager if any issues were to arise. They also have customer support and you get a call back within 24 hours, although in my experience its always been sooner.
- Time management. They are always improving the tool but that is where we have had the most challenge. Sometimes I feel like it doesn't talk to the core as well as the other products. Scheduling, requesting vacations...should be a bit easier for employees.
- Performance management. You should have the option to choose what type of rating system you want to go with.