Overview
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
UKG great product great people
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do …
UKG
UKG review.
UKG Pro Review
Great functionality for price
Strong Product.
UKG - Valuable Asset Software
Automate Your HR & Payroll with UKG Pro.
UKG Pro Changes Lives in the Auto Industry.
A good product that can become better.
Partner for Life - Setting you up for Success
Great Application for Company Management.
UKG provides good payroll features, but needs to work on the customer service aspect
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (776)8.989%
- View job history (759)8.989%
- View and generate pay and benefit information (769)8.888%
- Employment history (762)8.787%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
55 people also want pricing
Alternatives Pricing
What is Workable?
Workable is a recruiting software with HR integrations and AI-powered candidate sourcing. It has SEO-optimized job descriptions and one-click advertising across popular job boards. Workable also features communication tracking, real-time syncing, reporting, and mobile accessibility for…
What is Bitrix24?
Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.8Employee demographic data(731) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.7Employment history(762) Ratings
Employment history is the ability to track previous positions held.
- 8.7Job profiles and administration(733) Ratings
Job profiles and descriptions can be created and edited.
- 8.3Workflow for transfers, promotions, pay raises, etc.(721) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.8Organizational charting(643) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.2Organization and location management(656) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 8.1Compliance data (COBRA, OSHA, etc.)(517) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(709) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.2Support for external payroll vendors(336) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.8Off-cycle/On-Demand payment(231) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8.1Benefit plan administration(643) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.3Direct deposit files(702) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.8Salary revision and increment management(573) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.8Approval workflow(504) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8.4Balance details(529) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.1Annual carry-forward and encashment(434) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.8View and generate pay and benefit information(769) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.9Update personal information(776) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(564) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.4Employee recognition(287) Ratings
thank a team member
- 8.9View job history(759) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.5Tracking of all physical assets(189) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.7Report builder(714) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.9Pre-built reports(724) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.6Ability to combine HR data with external data(495) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.6New hire portal(554) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 8.7Manager tracking tools(444) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.1Corporate goal setting(293) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(359) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.9Line-of sight-visibility(251) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.8Performance tracking(333) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.8Performance plans(415) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.7Performance improvement plans(326) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.3Review status tracking(436) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8.3Review reminders(397) Ratings
System can generate reminders to ensure review completion timeliness.
- 8.3Multiple review frequency(337) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.5Create succession plans/pools(155) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.4Candidate ranking(164) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8.5Candidate search(163) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 8.5Candidate development(152) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(434) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.1Company Website Posting(422) Ratings
Software allows postings to be displayed on the company website
- 8.7Publish to Social Media(333) Ratings
Software provides ability to publish postings to social media sites
- 8.8Job Search Site Posting(390) Ratings
Software provides ability to publish postings to top job search sites
- 7.1Duplicate Candidate Prevention(323) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.6Applicant Tracking(421) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.4Notifications and Alerts(388) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UKG Pro?
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
UKG Pro Integrations
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
UKG Pro Downloadables
- UKG Pro People Center - Connecting users with the information and tools needed to work more effectively.
- Human Capital Management Buyer's Guide - How to find the best-fit solution for an organization.
- Top 10 HRIS Challenges and How to Solve Them
- UKG Pro Employee Voice - Understand what employees are saying and how they truly feel about the workplace.
- Better Together: The Shared Future for HCM and Workforce Management
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1403)Attribute Ratings
- 8.8Likelihood to Renew194 ratings
- 10Availability74 ratings
- 9.5Performance331 ratings
- 8.5Usability188 ratings
- 6.4Support Rating492 ratings
- 9.1Online Training202 ratings
- 9.6In-Person Training87 ratings
- 9.9Implementation Rating86 ratings
- 9.9Configurability76 ratings
- 9.4Product Scalability93 ratings
- 9.9Ease of integration65 ratings
- 9.9Vendor pre-sale48 ratings
- 7.9Vendor post-sale55 ratings
- 5Talent Management Features1 rating
- 5.5Ultimate Software Vendor Communications40 ratings
Reviews
(551-575 of 928)Love love love Ultipro
- Frees up managers' time to interact more with customers and other employees.
- The report writer is in plain English and has also saved the payroll department a lot of time as well as giving us the ability to quickly respond to outside requests for information.
- We would like to have our actual quarterly and year end returns sooner. Right now we receive the returns approximately 5 weeks after the quarter has ended.
- Sometimes when a person is rehired there are issues with their account being reactivated and we will have to send it in to support to fix the background.
Review of UltiPro
- Has great BI capabilities.
- The different modules feeding in to Core and BI. As of now, the onboarding module does not have a BI package to pull reports.
- Ability to update history and have it feed to all the data in the system, not just stored in the history table.
- Better support for BI. If I need help to build or modify a report, I shouldn't have to request a job order to get help.
- Global functionality. The system lacks support of global companies which is crucial for our company.
- Ability for mid market to have the back office function to make edits vs having to through a change request.
UltiPro Review
- It provides a simplified web-based solution that is more user-friendly than back office.
- It's fairly configurable, and we can make it fit our company's unique needs.
- It does not have a robust future-dating capability.
Up and coming UltiPro guru's here stay tuned...
- BI Reports - 2 modules query and report studio. One is a bit robust than the other but very user friendly. Love the options available to export.
- Account Manager & Cases - great response times when issues, questions, or something arises needing additional UltiPro help.
- Flexibility to make the software our own. We were able to customize many things but still keeping UltiPro key formats in place. Look and feel is more [like] our culture.
- Customization or Configuration of pages and titles.
- The ability to make certain fields "required".
- Certain "fixes" are only available via your account manager and in a software (back-office referenced) unavailable to most clients.
Industry references, who can we talk to?
Testing and data integrity during the transition ~ what does it look like?
Who is our key go to person during implementation, they will be your saving grace!
Timelines?
Best practices and look for streamline opportunities
Training & classes best to take now and or later?
Great Company, great product!
- Great payroll system. Allows you to manage the function in-house instead of being at the mercy of external vendors. The same can be said of the benefits enrollment module.
- It is very user friendly. From employees using it to complete their time management or change personal data, to power users who configure modules, the system is intuitive, and easy to use.
- The customer service is fantastic. We have several dedicated reps who always make themselves available when needed and often proactively check in. The tech support and training classes are great too. Support given during initial implementation was second to none.
- The one area where I would like to see easier usage would be in the area of report writing. I say this having very little hands on experience with generating reports; I may feel differently if I used it more often or took a class.
Ultipro
- Reporting. Cognos has proven to be a great tool that allows the user to build reports to fit our business needs.
- Core record. The data that is housed on the core record is user friendly and easy to read.
- Too many "snap on" modules/products. Recruitment has it's own security and set up rules. It doesn't flow well with the Ultipro user experience.
- Too many quirks to work around. Instead of modifying the systems behavior, we typically find ourselves having to redo a process to accommodate the system.
UltiPro all the way!
- Workflows.
- Reporting.
- Benefits setup.
- Workflows.
- Policy acknowledgments.
- Direct reports of a terminated manager should be automatically assigned to the next manager in line.
- Able to see a manager's direct reports in the manager's record.
UltiPro is easily the best in its class!
- UltiPro is wonderful for open enrollment. Last year we conducted our first on-line open enrollment and it was very successful due to the ease of use. We have a large population of employees who aren't very comfortable with computers, but UltiPro is so user friendly that it put everyone at ease.
- The BI portion of UltiPro has tons of reports already created that anyone can use. It is also fairly easy to create your own custom reports once you understand how the system works.
- Managing employee benefits is very easy with UltiPro and making changes is quick and simple.
- I understand that UltiPro is an online tool but I would like to be able to talk to someone more easily when I have an issue. I don't like having to go out to the Customer Success portal and typing in my issue. Sometimes it is hard to articulate what is happening.
- I love that there is so much information available for reporting, but sometimes it is hard to locate the field you are trying to input in the report.
- In Recruitment, I still haven't figured out how to print the applicant information is a way that makes it easy for the hiring mangers to use.
We currently use UltiPro for HR, Payroll, Benefits, Open Enrollment, Performance Management, Recruiting, On Boarding, Talent Management and UTM (Ultimate Time Management). We use UltiPro across our entire organization to pay all of our employees, we also pay our retirees their pension payments from our DB plan.
We've only been LIVE since October 2014 but no major business problems encountered yet.
- We use the PTO request feature within UTM to manage our employees' PTO and their remaining PTO balances after they have schedule/planned PTO days throughout the year.
- Payroll processing model is simple and straight forward, easy to change individual check (earnings and benefit deductions) information in the middle of the pay cycle, you don't have to reject the entire payroll and start over.
- The reporting writing tool/capability within BI (Business Intelligence) is fantastic.
- Could improve on importing various earnings and benefit deduction "time clock" imports, making it easier to attach or delete items during the pay cycle.
- Resetting "prior year" settings (i.e. accumulators, goal limits, etc..) is somewhat hard to understand and complex for various tax groups.
- UTM has gotten better with the past couple of upgrades but there are still some things that could/should be easier to do in UTM.
UltiPro Pros and Cons
- BI reporting is great tool that provides robust reporting. It is easy to learn and makes creating reports more efficient and effective.
- Self Service for employees. Employees appreciate the ability to review their information without having to come to HR. We have six office locations across two states, this allows for quicker services and the employees get exactly what they want.
- Onboarding has made our benefit enrollment and document completion efficient. This process allows the employee and the firm to work seamlessly on the transitioning.
- Limited user configurations. Allow users more access to setup pages.
- Implementation was not a smooth process when setting up benefits. More time needs to be taken with customers that have unique conditions. Calculations were wrong and we had to fix ourselves.
- In recruitment, notify hiring managers when applicants apply. Most software companies already have this feature. I was surprised that UltiPro was behind on this process and robust in most all other areas.
Review of UltiPro Core Payroll
- Core payroll processing. The process is smooth, with most processing automated.
- Managing taxes. Tax reporting is clear and comprehensive. There are many report views to help identify and resolve issues.
- Employee self-service. Employees are able to do many payroll tasks themselves, including viewing/printing pay statements and W-2s.
- Reports in Excel are very, VERY difficult to use. They are essentially just the print reports in an Excel file. Numbers do not calculate like numbers. Columns often shift with each new page. Amount for tax code are displayed on two lines.
- Tax recon generates errors that the system should recognize are invalid.
- The system does not allow a second manual check to be posted if the first one was previously posted.
- The system should support FLSA required functionality such as overtime lookback.
Does the system support the kinds of controls you need?
How difficult will it be to create and maintain required interfaces?
Can most of what needs to be done be done without customization?
- Payroll is a strength.
- Reporting is a strength.
- The hand off from implementation to live was a bit weak.
- PTO used for exempt staff is an issue. separate non-exempt from exempt to allow it to not run with payroll.
- R14 updated needed.
Unanimously UltiPro
- UltiPro has a great support system. There have been a few times we have had to put in a ticket and they always respond in a timely manner. Plus, they are always kind and willing to help.
- UltiPro is very user friendly. When I used ADP Workforce now, I used to get lost on the site and couldn't find what I was looking for. UltiPro is very clearly laid out to make it easier on the user.
- Ultimate software offers a lot of free trainings which allow you to become more familiar with the system and how to best use its programs. This was huge for me when I first started at my company and had no prior experience with UltiPro.
- There are a few little quirks that I would love to see worked out of UltiPro. For example, the Business Intelligence piece really only works when you use it in Internet Explorer, this is less than ideal because we typically use Google Chrome for everything else.
- When either completing or approving a life event, the enrollment wizard may randomly minimize. It will give no warning, nor is there an explanation. This confuses employees all the time because it makes them think it closed completely and so then they go in and start a new one.
- It is also a tad annoying how we, human resources, cannot delete life events that are in progress. As a result of the issue aforementioned, we can have 6 life events in progress for one employee and have no way to delete those ones that are void.
UltiPro
- Employee identification
- I would like to know why we cant delete a code once we have entered it into Ulti Back Office? There may be a way to do it, but it has been pretty difficult to do.
- Closing deductions for open enrollment has been a task as well, Flex deductions carried over and I wasn't sure why.
Short and sweet
- Ultipro is an intuitive system.
- The users can easily update information through self service.
- The onboarding tool makes for an easy new hire experience.
- Ultipro can ensure that the updates to the systems do not break custom work.
- Ultipro can make sure updates are well explained and immediately usable.
You had me at hello!
- Integrated payroll system for multiple locations.
- One system! Finally!
- Learning Management System for apprenticeships.
Its all about People
- They definitely put their customers first.
- Being a newer user, every time I need help, I am able to get assistance very promptly, either through email or a phone call.
- UltiUniversity is a great tool. You can usually find a quick answer to most questions.
- Being a new user, I would really like to see more of opportunities for the training classes. Most classes are cycled through only once a quarter.
Ultimate Review
- Continuous development of changes
- Ticket support
- UltiPro Time Management (UTM)
Medium-Size Companies Go ULTIPRO!
- The system is very user friendly. The dashboard is very easy to understand. By hoovering over a tab, you can see every topic that would fall under it. The system allow you to search for information and data entry is very simple. This is important because users want to be able to get information on their own without needing to call the HR dept or another support person, if possible. Ultipro allows that user the ease and access to their information.
- Users have the ability to easily update their own information in the system, review benefits information, access to other historical data such as previous check stubs, job history, and performance reviews. This is important to users because it gives them control over updating their information and records with admin approving in the back of the house.
- Actually, I am a fan of the system and have used it with 2 companies. It is really about the module you get for your organization and making sure it fits your needs. With several to choose from, companies will be able to find one that meets their particular core needs.
- N/A
- N/A
2. Make sure that if you will be using it for payroll, that the reports the system provides can produce what you need it to. Particularly with delivering reports on OT costs. The system does lack this.
3. Have a good idea and time-frame for integration of the system to avoid hiccups that will disrupt employee pay and accuracy. Stay on your Ultipro rep and customer service to make it seamless.
Ulti-Friendly
- Processing payroll, I love it because there is little chance for error unless you are processing bonuses and stock at the same time.
- I can do as many uploads as I need to whenever I want in the processing of the payroll, which means I can check other things that I have completed and go back once I receive all the pieces I need from other departments, I just love it.
- The time management piece is getting better.
- Allocation needs improvement and the upload of allocations does as well.
- Some areas of time management needs improvement, like being able to change the approval once it has been approved you should not be able to do this.
- The employee experience with UltiPro is fantastic. Less data entry for the HR department and employees have access to their information at all times.
- The payroll module is very smooth - payroll on our prior system took over 2 days to process, we now can process payroll for around 500 employee's in about 6 hours. The process is well documented and runs effortlessly.
- Customer service is the best in the business. I have worked with many payroll systems for more years that I want to admit and UltiPro has the best customer service that I have ever experienced.
- Setting up new domains for employment taxes is not available for the user to update. This should be a collaborative effort.
- Checks/Direct Deposit notices are printed in a certain format - we don't have room on the checks to provide more detailed information to our employees - they need to log onto the system to see all of their benefits/deductions.
UltiPro
- Payroll, HRIS, and recruitment.
- Manager self service and employee self service.
- Self service
- HRIS reporting futures
- Configurability
- Customer service
- Recruitment
- Tax issues
Ultipro has saved the day for our company.
- Keep us up-to-date on the latest changes that affect our payroll (e.g. IRS Notice that just came out in regards to the ACA requirements).
- Provide plenty of standard reports to use in our everyday business life.
- Business Intelligence Reporting is fairly easy to use and is able to satisfy most of our needs for reporting and record keeping purposes.
- Usually they get back to us when we submit a case in a very timely manner through the customer service portal.
- Webcasts are usually very helpful and professionally done.
- Sometimes communication happens after the fact when something has already been implemented or updated in your system.
- There is a change in the account manager on our account on a regular basis.
UltiPro review
- Robust reporting capabilities.
- Good user community and knowledge base.
- Easy end user experience.
- Easier administrator use.
- Customer support has been a little challenging. Reps seem to want to close tickets out vs. making sure they've truly solved the problem.
- There is so much information/training available that it's difficult to know where to look for resources needed.
TT Co Review of Ultimate Software
- Benefits Enrollment is a simple module to use. Post all elections on specified date.
- Able to track review information, see where a review is in process, move reviews as needed.
- Workflow and Life Events allows employees to update information.
- Concentrate on HR functions.
- Allow more configurability within the systems, such as Performance Management.