Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
Starting at $5 per month per license
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Competitors
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- Downloadables
- FAQs
What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(5189)Attribute Ratings
Reviews
(576-600 of 734)Companies can't remove reviews or game the system. Here's why
June 27, 2018
Zoom: a good solution for video conferencing
Zoom has been used for our organization to video conference with external endpoints. This enables any of our internal endpoints to conference with just about anyone in the world, by whatever means they may have to video conference: mobile devices, laptops, or enterprise systems.
June 27, 2018
Zoom! or Zoom?
Zoom has been utilized at our business across all the departments in our organization. It has been extremely useful in the middle to upper management echelons as we have used it mainly for webinars and other group "meetings" where our members are not all in the same location at once.
June 27, 2018
Great quality for good price
Zoom has been used by our organization for more than 2 years. We use it across the whole organization as a tool for both internal and external communication. Zoom allows us to have a good quality video and audio calls with our colleagues, existing and potential clients and partners from all over the world.
June 15, 2018
Zoom right over to reliable video communication!
Several departments within our organization use Zoom - mainly Sales, Customer Success, and Support, but every so often other internal members requires Zoom for business calls. Zoom has been a great solution to our business call and conferencing needs. From video calls to screen-sharing to webinars. Zoom has provided tools across our organization to help us connect within and with customers in a clean, effective manner.
June 15, 2018
Sharing your screen, not your pain
Zoom is being used by our business every single day. We use Zoom for group meetings since some of us work remotely. Zoom is also used when we introduce our application in demos to potential buyers. I personally use Zoom to help support clients on our app when they need simple guidance or if we need to walk through a complicated task or issue that's easier to view and communicate while looking at the issue together compared to sending back and forth emails which can take up valuable time.
June 14, 2018
Zoom is amazing - no other call platform compares!
Zoom is used as our primary means of doing audio/video calls. The entire company uses Zoom as well as our customers. I first used Zoom here doing my interview process. Zoom addresses the problem of reducing the friction associated with setting up audio/video call software. Zoom does an amazing job here - the footprint of the software is minimal.
June 14, 2018
Zoom is Your Remote Consulting Friend
I use Zoom in my solo marketing practice to work with clients remotely, which saves a ton of time for both of us — rather than meeting in person. It's a great way to demo software, explain Google Analytics results, walk through a design, etc. I also plan to use it to run webinars for promotional purposes.
June 14, 2018
Zoom Review
We use it for any calls with customers, prospects or internally when people are on the road. Additionally, we use it for meetings to have a video component. Lastly, we use it to record conversations for future reference so we can go back listen to anything important that we may have missed.
May 25, 2018
Zoom packs a powerful punch
Score 9 out of 10
Vetted Review
Verified User
Zoom is used by our entire organization. So far since Zoom's enterprise-wide implementation, there have been minimal issues. Most issues tend to be the result of user-error. Zoom provides an easy-to-use conferencing capability to any individual who wants to host a multi-user conference with both internal and external participants.
May 22, 2018
Videoconferencing with Greatness
Zoom is being used by the whole organization at this moment. The company currently has two paid accounts, one for sales other for support. Every individual including myself has a personal account tied to the paid ones (per invitation). Individual or personal account is used for short meetings with the customer. There is a 40 minutes limit for personal accounts. Sales account is used for longer meetings with customers, demo sessions or coaching. support account is used by the support team to provide services and remote support to our customers. they can connect to any virtual environment here zoom is accepted.
May 01, 2018
Great for online meetings
Zoom is used as the main communication platform for online meetings in our department.
April 17, 2018
Zoom works!
Our clients are across the globe so an easy connection to communicate is important. I make instructional videos that are easy to record through Zoom.
Right now, it is on a 1-to-1 basis that is used when you need a phone number and video chat to have a meeting for people who do not have a GoToMeeting license (which the company has bought). It is good, except for the constant stress of whether too many people may join a meeting and then you will not be able to use the zoom link. This has yet to happen, but is certainly a warning that you can see a lot with the free version.
April 06, 2018
In one word, Zoom is Reliable.
Our company has four locations across Canada and we need all to share information and have working meetings.
Zoom has become the preferred video conferencing service in all our departments. Sometimes one department has two or three meetings in a single week.
Even though the organization has a conference call system, we have more productive meetings when we can see each other on the screen. People tend to focus more and it is almost impossible to do other things during the meeting while the other members of the team are looking at you.
Zoom has become the preferred video conferencing service in all our departments. Sometimes one department has two or three meetings in a single week.
Even though the organization has a conference call system, we have more productive meetings when we can see each other on the screen. People tend to focus more and it is almost impossible to do other things during the meeting while the other members of the team are looking at you.
April 05, 2018
A champion well worth the wait!
The entire staff in my department has been properly and effectively instructed in how to utilize Zoom to its fullest capacity. Zoom is a diversified site in which 2 or more staff members can communicate and at the same time produce positive results therefore successfully achieving their ultimate goal. My department has never used such a method in one site. They can and do now with Zoom.
Zoom allows us to make sure that we communicate internally as well as with our customer base on daily basis. It presents a variety of connection options for those who are invited from outside to connect and join the conversation. We present our SaaS product on Zoom, which can be achieved smoothly through the Screen Share option that zoom presents.
April 03, 2018
The best of a fairly miserable bunch
Across the whole organisation. We had a few solutions including Skype, Google Hangouts, and some conference lines.
We do a lot of conferences globally and the ability to dial in plus have browser access is very helpful. We know we can, but haven't yet, started recording calls and other handy things like that.
We do a lot of conferences globally and the ability to dial in plus have browser access is very helpful. We know we can, but haven't yet, started recording calls and other handy things like that.
March 23, 2018
Zoom Newbie
We use Zoom to host webinars and internal meetings.
March 22, 2018
Zoom Review
Zoom is used in our daily operation for all our different departments, areas and teams. It is one of our critical tools to use every day. All our global team uses it to connect and have different types of meetings. Zoom comes to complement the work from home modality which allows being fully interactive with coworkers and connected to meetings like you were interacting in person.
March 22, 2018
Best option for Remote Virtual Session
As a consultant services provider, in our company we use Zoom as the first option to handle virtual session rooms for tasks that involve remote interactions with our customer or prospect, related to training, support, sales, demos and coaching activities. Most of the meetings with our customers are managed through this software rather than by phone calls.
Our staff is 100% remotely based, meaning that everyone in the organization uses Zoom. We use Zoom specifically for the video conferencing functions as well as the screen share function. Experts say that 80% of communication is non-verbal, so when having a staff meeting or meetings with our clients, it's imperative that we're getting 100% of the communication that is being given to us, both verbally and non-verbally.
In addition, when training new staff or clients, it's so helpful to be able to screen share easily back and forth, which allows whoever is being trained to "see one" then "do one", and I can watch and confirm that they understand what we reviewed. When you're miles or a whole country apart, video conferencing is a must have and Zoom does a great job!
In addition, when training new staff or clients, it's so helpful to be able to screen share easily back and forth, which allows whoever is being trained to "see one" then "do one", and I can watch and confirm that they understand what we reviewed. When you're miles or a whole country apart, video conferencing is a must have and Zoom does a great job!
March 09, 2018
Zoom - Great Value (Free!) Great Functionality & Quality
I came across Zoom last year through a remote contact who wanted to chat. I have used Skype, Facetime, Hangouts, Messenger Video, Zoho Meet & WhatsApp to chat with clients in the past soo adding another comms channel to my list wasn't too hard. I have continued to use it as a comms channel for a number of clients primarily on a 1-2-1 basis although I have had meetings with more than 1 other user. and I especially like that you can record the session. AS I Use Google Calendar I also like how the plugin allows me to schedule Zoom meeting from the calendar.
March 09, 2018
Zoom Review
We use Zoom for almost all calls, if not all calls. I work on a remote team in our Chicago office, and the rest of my team is in Atlanta. So it's easy for me to zoom in and see all the beautiful faces on the calls with more than 20 people. However, it's also nice when I have a question for my Visual Lead and can give him control to my screen to show me something new in Illustrator, or have my friend help me with Python homework. So with that, I do use Zoom for both personal and business. It's a GREAT collaboration tool. I believe that every department uses it for meetings and collaboration as a whole. Lastly, I use this software for user testing. Since I am a UXR, it is easy for me to use zoom as a channel to test software products with our clients. Give them access to play with the page etc.
January 26, 2018
Zoom your video
Score 8 out of 10
Vetted Review
Verified User
Used Zoom for video web conferencing with some of our customers, it provides great video experience and good sound quality, so communication was pleasant and smooth. IU is simple and very intuitive, so even when I saw Zoom for the first time it took several seconds to understand how to work with it.
January 26, 2018
Zoom has been a great company decision
Zoom is our official video-conference application. It is used company-wide. All client-facing personnel have an account, and all department leaders (even if they don't talk directly to clients) have an account as well.
The one thing we are solving is making it easy for our clients and potential clients to join a call with us. They just have to follow a link on the calendar invites. Also, we improved a lot the quality of our calls, video calls, and screen sharing. It just works. In the years using it, I have never had a single quality or disconnection problem while using Zoom.
The one thing we are solving is making it easy for our clients and potential clients to join a call with us. They just have to follow a link on the calendar invites. Also, we improved a lot the quality of our calls, video calls, and screen sharing. It just works. In the years using it, I have never had a single quality or disconnection problem while using Zoom.