Good reliable platform, some features are missing.
8x8 is our unified communications solution. As we had an on-premise system, 8x8 addressed the scalability issue we encountered at the …
Starting at $24 per month
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
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Popular Features
- Answering rules (355)8.989%
- Directory of employee names (314)8.787%
- Call recording (307)8.787%
- Message alerts (343)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
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- Competitors
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- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Mobile app for Android highest, with a score of 9.1.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
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Reviews
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None. It came highly recommended to me and always met my expectations including in the way it has adjusted to and grown with the time.
August 26, 2021
Great VoIP Phone Service!
This is the only VoIP that we have used.
Having one place to go for all your business phone calls, faxes, call recordings, chats, virtual meetings and be able to do the same from a business phone, desktop app, or remotely on a mobile app is priceless
August 24, 2021
8x8 [X Series] for a small sized business
We chose to go for 8x8 [X Series (Formerly Virtual Office)] in the end mainly because of the partner and the support they offered us dealing with a huge corporate business like vodafone for a landline solution is not the best and you don't get a decent service. I would recommend the 8x8 [X Series (Formerly Virtual Office)] as it is a fully managed and supported system.
August 20, 2021
8x8 Works, when it wants to
- RingCentral, Zoom, 3CX and Cisco Unified Communications Manager (Call Manager)
8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.
July 11, 2021
8x8 X Series Review
Large companies sacrifice customer service and quality of service for cost and getting new customers. The upgrade of the virtual portals is cumbersome and not effective. The app on the computer seems to be very easy to use, but limited and the functionality often requires us to contact customer service—who is not available and often pawn me off to other agents who seeming help, but then I suffer collateral damage. When I added a new telephone number in February, I lost my fax number. When I fixed the fax numbers, a month later, I had no outgoing messages and outgoing voice messages for my voice mail. The links between the records were undone by an 8x8 upgrade. Again, I wasted hours to get this correct. Finally, my services, for no reason, were disconnected in May. It took me hours to "reconnect" but when I reconnected, it still did not work. It cut me off from Chat, etc and when I continued to try and get this fixed, after spending 2-3 hours last week, I am done. I am still not fully restored. I am going through a local company now.
I have not used any alternatives since the years of Worldcom or MCI. There have been times I wanted to test the waters and see if another company would be a better fit. After reaching out to them or researching online, I found it unnecessary to do so.
June 18, 2021
8x8 was able deliver what they promised.
June 17, 2021
8x8: Honest Review
If I had a choice to pick otherwise, I would. I came into the company when they already had 8x8 and it is such an issue. The fact that you have to have the VO AND the VCC open at the same time, llike why? I would definitely not choose them over quite a few companies.
June 17, 2021
Worst Company Ever!
- Microsoft Teams, Zoom and Slack
All of the ones listed were light years better. I forgot to mention on earlier questions that the video conferencing we would consistently have people breaking up and being kicked off. Never had that issue with Teams.
June 15, 2021
LOVE 8X8! 5 STARS.
I would use this over any other system.
April 01, 2021
After a Long Deliberation, We Stuck with 8x8
I think I've already shared this in my previous answers (first question). We have previously used RingCentral and Mojo. We were also looking into five9. We like 8x8 for ease of use, which means less time needed for training, and ease of scale for us. It's aligned towards fast company growth.
March 10, 2021
8X8 lightyears beyond Morse Code and Pony Express!
The 8X8 solution will give you the benefit of less cost, more stability, more value, better QOS, and a happy user community.
March 09, 2021
Great service - best bang for buck !
I have used 8x8 in my previous company of 4 years. Moving into the start world, 8x8 has been amazing. Although I have tried Mitel - I would stick with 8x8. The consistency of quality is amazing and very friendly for reps to plug and play
March 01, 2021
8x8 X Series Review
Their integration with our CRM was better. Their price point was very competitive, especially with user handsets.
February 28, 2021
Enjoyable distraction
- 3Com Baseline Switches (Discontinued), Cisco 800 Series Integrated Services Routers (ISR 800), Avaya OneCloud CCaaS, Verizon Connect and Ubiquiti WLAN
Similar functionality, reliability, and cost.
February 26, 2021
Great service at a solid price
We chose the plan and options we are on because we needed phones to work in countries like Azerbaijan and Uzbekistan. Having a system that works natively in countries where we operate was huge for us. It would be great if it included China, but unfortunately it doesn't.
February 26, 2021
8x8 gets it done.
8x8 X Series has all the functionality, and can be stripped down to x1 and when on price if needed.
February 23, 2021
Solid, just not sexy
8x8 X Series (Formerly Virtual Office) seemed to present the optimal combination of cost, features, scalability to support our growth, track record, and positive reviews.
February 16, 2021
8x8 enabling our business to be more effective and efficient during COVID disruption
The global availability of 8x8 [X Series (Formerly Virtual Office)] was critical to our company wide adoption, ensuring Kaseya can use the platform regardless of geography and with no call degradation or issues. Historically we have found other providers with global exposure have their systems hosted in the US or EMEA exclusively leading to poor telephone quality in the APAC region.
February 13, 2021
8x8 X Series - Never Lose Contact
We did not like this feature. Could not share screen.
February 10, 2021
8x8 is great when it works but tech support hard to reach
Ooma. 8x8 has more features and is more "business-like" than Ooma.
February 07, 2021
8x8 is a fantastic solution for the office working remotely, and even if you are onsite!
- Microsoft Teams and 3CX
I have used Microsoft Teams internally, and 8x8 can do all of these things and includes voice calling. The 3CX integrated app can do all of the things that 8x8 can do, if the account is configured with SMS.
February 07, 2021
Diversity and Flexibility with Reliability
Stability and service... two terms that are critical to a well-provided phone network. 8x8 X series provides us the services across a broad range of devices and environments that permit non-interrupted consistency to employee productivity and process management.
February 07, 2021
8x8 System
8x8 is much better. Lower cost and richer features.