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Confusing and Outdated User Interface: Several users have found the user interface of SurveyMonkey to be confusing, difficult to navigate, …
Starting at $27 Per User Per Month (billed annually)
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What is SurveyMonkey?
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…
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Popular Features
- Response tracking (73)9.595%
- Standard reports (73)9.494%
- Multiple question types (74)9.191%
- Survey templates (71)9.090%
Reviewer Pros & Cons
Pricing
Business Plan - Team Advantage
$27
Cloud
Per User Per Month (billed annually)
Personal Plan - Advantage Annual
$34
Cloud
Per User Per Month (billed annually)
Business Plan - Team Premier
$89
Cloud
Per User Per Month (billed annually)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is SurveyMonkey?
According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.
SurveyMonkey Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Additional Features
- Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/
SurveyMonkey Integrations
SurveyMonkey Competitors
SurveyMonkey Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.
Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.5.
The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(1055)Attribute Ratings
Reviews
(26-50 of 103)Companies can't remove reviews or game the system. Here's why
April 14, 2021
Quick, easy insights
We specifically use SurveyMonkey to get quick and easy feedback from employees. For example, discussions around future work from home opportunities throughout the pandemic, willingness to participate in different culture committee events, and general feedback on technology roll outs. We use it as needed as opposed to something on a regular basis.
- Quick.
- Easy.
- User friendly.
- Security - I haven't spent much time exploring their security, but by default would not put sensitive information in any of the surveys.
- Notifications - I think the logistics of setting up notifications as a survey creator are a little clunky.
April 13, 2021
Once you try SurveyMonkey, you'll be hooked
SurveyMonkey is an essential tool across our entire organization. It's used for employee feedback after onboarding and training sessions, for assessment and measurement of employee satisfaction levels, for assessment and measurement of customer satisfaction, and to minimize customer attrition. Anytime we need to generally assess how are people, products, or technology solutions are being perceived, survey monkey is an effective solution.
- Customer service feedback
- Employee feedback
- Product feature assessment
- Analytics management
April 13, 2021
Survey Monkey- a great tool!
Our department uses [SurveryMonkey] at least once a month after staff meetings to see what went well and what didn’t go well. It’s a very simple website to use and I enjoy using it. I don’t think there have been any problems with it! It helps our unit stay organized and stay running on a tight ship!
- Fast
- Efficient
- Easy
- Small glitches occasionally
- More options
- More themes
April 13, 2021
SurveyMonkey: Full survey lifecycle at its finest!
SurveyMonkey has been used to provide surveys to users of software applications developed by our company. It is currently only used by the Software Development Department. It provides a turnkey solution for putting together comprehensive surveys and questions, and the full lifecycle and feedback loop for those questions and the users that answer them. It also provides comprehensive statistics on the results of the surveys deployed.
- Allows users to build surveys, including custom survey questions and/or survey templates for common applications.
- Provides a wide variety of distribution methods and means of collecting answers.
- Provides comprehensive results including graphs and diagrams that help interpret the results.
- Friendly reminders to help target audiences complete their survey.
- Customized survey forms that can include company branding/style.
- Wide variety of survey methods/question types (i.e. scale of 1 to 10, multiple answers, etc.)
- Simple surveys are free to design and deploy, but more sophisticated options require payment.
My organization uses SurveyMonkey for B2C clients to survey current and potential customers to gauge interest in possible expansions to the product line or preferred versions of new product packaging; for B2B clients, we use SurveyMonkey to do occasional check-ins with customers to make sure their needs/our services are aligned, and also to get feedback on events to make them more impactful the next time around.
- Intuitive survey-building interface with many possible question types
- Allows to pay for targeted survey respondents if you don't have audience already
- Multiple methods for distributing services, makes easy to disseminate
- Not enough on the design-customization side to fully brand surveys in the way you'd always want to
- Pricing models are not always well-fitted to business needs or company size
- Customer service can be subpar
April 07, 2021
Can't Go Wrong!
We use SurveyMonkey to survey our partners, primarily. We are a grant-making organization and work with over 100 different nonprofits. SurveyMonkey helps us achieve insights into their needs, their context, their service areas, etc. It helps us to gather data in a quick manner and evaluate it- rather than having just 1 call at a time with our partners.
- Variety of questions
- Data analysis
- Easy to Use
- Have to upgrade for certain questions.
- Not very collaborative.
- Hard to access results later, especially with a different membership.
April 06, 2021
Where surveys come to play
SurveyMonkey is being used to track COVID symptoms across all employees on a daily basis, to get feedback from current and former employees on their experiences and suggestions on the company as a whole, and to get feedback from employees on various topics.
- Ease of use.
- Able to have multiple users access the same survey.
- Easily analyze results.
- Adding extra collectors.
- When emails get bounced unable to resend using the same collector.
April 03, 2021
Easy to use SurveyMonkey
SurveyMonkey has been used in multiple ways- to gather various data, to assess what is the best time for a meeting, to find the opinions on a class, [etc.] I don't believe it is used by everyone, some use other survey sites, but this is the first one that I was introduced to at work. It's very easy to use and is great for getting information from faculty, staff, or students.
- User friendly - it's very easy to use and intuitive, it takes you step by step through making the survey you want.
- It's nice and clean - it has a nice clean look, nothing too distracting, easy for the survey taker to use.
- Even the free option is very helpful - even if you don't pay for an account, the free option gives you much leeway into making a survey that can fit your needs.
- I think it's becoming pushed to the back-burner as more survey sites come out - it needs to come up with something to keep it more relevant as other survey sites are being more widely used.
- Give more options to customize the look of your survey.
Score 1 out of 10
Vetted Review
Verified User
We use SurveyMonkey to ask new customers about the reasons they chose our service during our onboarding process, and to send client satisfaction surveys around the midpoint of our service. We gather ratings and also unstructured qualitative comments.
- Reminders: anyone who didn't answer the survey can be sent a reminder
- Simple web interface requires no training to use
- Pricing policies are unreasonable and unaffordable; as the CEO, I want to allow my assistant to use my account to send surveys, but this is prohibited and prevented technically
- Customer service was unhelpful in addressing my issues
March 04, 2021
Great for those new to market research
We are a small marketing firm that cannot afford to use the "high-priced" survey tools. We like to use SurveyMonkey to test out concepts for our clients and prospects as well as learn more about a specific market or industry without spending our limited funds on a research tool. It's great at providing a quick snapshot of a product or service.
- It's very cost-effective.
- It's very intuitive.
- Very robust with features like data analysis, skip logic, etc.
- More complex questions are a bit of a challenge to format in the software.
- While it does have a ton of free features - It would be nice if they could add a few of the premium (paid) features to the free version.
- The fact that their logo appears on the survey is a bit disconcerting, but I think many folks have come to accept this.
Score 1 out of 10
Vetted Review
Verified User
Having used SurveyMonkey many years ago, it was my go to tool for a recent survey to members of a not for profit sports club that I captain.
- Reasonably easy to setup a survey with answers provided using various mechanisms
- Good reporting on survey results
- Deceptive business practices
- "Free basic" version is promoted on site but details on limitations difficult to find
- Very expensive and not suitable for the likes of a community sports club wanting to do a one off survey of members.
Score 9 out of 10
Vetted Review
Verified User
We mainly use SurveyMonkey throughout the organization to carry out surveys where everyone participates and contributes their personal opinion on various issues that concern us in general, regarding the organization of work and commercial plans. With surveys, we revolutionize the way we collect information, it is now more effective, speeding up data collection and processing. Now with the COVID-19, we can do remote work and be able to follow up on employee and customer feedback.
- It is fairly affordable with respect to the features it offers.
- I can create as many survey quantities as I want without limitations.
- It also provides a wide variety of tools to configure and customize forms, with several languages available, predesigned templates and different text formats that make the experience more comfortable.
- It has a limitation in the integrations of applications.
- It needs a more interactive interface, its structure is somewhat boring.
- The file formats that can be added to surveys are few.
July 03, 2020
Avoid SurveyMonkey, deceptive practices, confusing, contradictory and poor customer service.
Score 1 out of 10
Vetted Review
Verified User
We used SurveyMonkey to get some basic responses to find out how post-COVID our customers viewed Opening Hours.
- Creating Surveys that are clear and simple.
- Presenting results.
- Simple links for customers to use.
- Poor billing and membership plan description.
- Deceptive business practices, charging for services not used.
- Customer service providing confused and contradictory responses.
- Ignoring customers when they don't like the situation.
- Don't follow requests to turn off auto billing.
- Dispute EU customer law, even when their own site states it correctly.
- Website is deliberately difficult to navigate around billing/accounts and pricing.
February 14, 2020
SurveyMonkey- great for when you need quick and easy feedback from employees (internally)
We use SurveyMonkey when we have an event/ topic that we need feedback on. We send the survey to the whole office in an extremely quick, simple, and efficient matter. We use it to receive feedback from our whole company and it collect data immediately and reports back to the creator of the survey.
- User friendly
- Simplicity/interface
- It's a simple layout - not necessarily the most complex
- Not the most 'professional'
February 13, 2020
SurveyMonkey? I don't see why not
We have used SurveyMonkey on many occasions within our organization. The biggest purpose we use SurveyMonkey is to get a general vote on an idea, activity, etc. and we want to send it out to the team while keeping the votes anonymous. Examples of when we have used it is to determine where we should do our summer or holiday party, when we do fun superlative games within the office, or when we are decided on heavier topics within the office and want a general idea of what the team would like while maintaining their confidentiality.
- It does a great job by tailoring what you use it for, whether it's in college to do a survey for a project, see what the team wants to do for activities in the workplace, or even propose a new change to the company and get an idea of how people will react to this.
- I love that the answers provided by the users remain anonymous, this allows you to get an accurate answer.
- SurveyMonkey can be used in so many ways and I think so many people can use it for a variety of reasons, it'd be interesting to see how else they can grow into a new space.
- When waiting for results, since it is anonymous it doesn't tell you who has not completed the survey. If there was a way for it to constantly be in your inbox to prompt the person to complete it quickly, that'd be great.
January 31, 2020
Wonderful platform with lackluster support
Score 8 out of 10
Vetted Review
Verified User
SurveyMonkey is being used by our team to create surveys and deploy them on other channels. They use it for collecting data for various types of research being done for diverse industries. Since SM is such a complete and flexible tool it makes it very convenient to be applied in many industries and situations.
- Lots of question types and customization.
- AI to rate your survey quality.
- Bad support.
- Lack of white labeling regarding domain names.
December 11, 2019
My survey monkey experience hangs well
It helps me make decisions for future creative projects and understand feedback from fans, musicians, and industry professionals. It helps me improve my inventory of songs.
- Accessible
- Simple
- Free
- Shareable
- Convenient
- Discrete
- Uploading mp3 files for surveys.
- Video and photos for surveys.
- More survey tutorials.
SurveyMonkey is being used for customer event registration forms, customer event and initiative feedback forms, inside sales team call scripts and templates, internal initiative feedback and suggestion forms, anonymous team brainstorming.
- The surveys are easy to replicate, saving our team time to create any new surveys necessary.
- Surveys are easy to brand and personalise, which is necessary for any large company.
- Question suggestions and optimisation is both available and easy to use.
- Offering more integrations with other sites and services would be helpful.
- Additional design functionalities would be beneficial - for internal design teams for instance to be able to upload various designs seamlessly.
- Offer better management of team accounts - making it easier to automatically share all surveys regardless of the individual account (that is under a group company account).
September 17, 2019
Survey Monkey thoughts
We currently use SurveyMonkey to poll our annual awards, get feedback on events and workflow processing. I like it because we can have our employees provide feedback they feel is confidential and they will be more honest and open in their responses. It helps us not have to do paper surveys and manual tracking like in the old days.
- Puts together a professional-looking survey
- Helps organize results and information
- Keeps past surveys for future reference
- Some areas of the system seem a little glitchy but could be user error, after trying different ways I can get it to do what I need it to do.
- I don't really have complaints, I am happy with the system for what we use it for. It meets our needs.
September 11, 2019
For all your questioning needs
SurveyMonkey is used to collect information from staff on their interests and the usage of resources we are using in the district. It is easy to navigate and access for teachers who are utilizing in the course of their day.
- Easy to create surveys.
- Users can complete on any device.
- Question types are clear and easy to navigate.
June 12, 2019
SurveyMonkey for customer interviews
We used Surveymonkey to collect consumer data on one of our products. The questionnaire was filled out by affiliates and past consumers of our products. It was used across the whole organization and it was useful toward collecting customer interview data, analysis, and correlate answers to questions from large numbers of respondents.
- Loads quickly
- Easy link to circulate
- Intuitive UI
- Challenging to guarantee answer accuracy
- Not straightforward to write surveys
May 24, 2019
SurveyMonkey Saves Time & Saves Sanity
SurveyMonkey was used to develop and distribute surveys that we would us to gather, feedback, data, opinions and many other data types in order to conduct research and analyst for a myriad of companies. We also used SurveyMonkey to get quick insights of opinions on internal questions as well.
- Intuitive Survey design
- Data Collection
- Survey Distribution
- Would be nice to have some more customization options
- More data field yypes
- More security options
Currently, I have been using SurveyMonkey for some of my online personal training clients that I don't get too much 1-on-1 interaction with. This helps me understand my clients' needs and make sure I am providing them the best quality training. This also helps my business grow and provides me with constructive feedback based on each specifically tailored survey.
- It's simple to use.
- Instantaneous setup/usage.
- The design/user interface is ergonomic and clean.
- The basic plan is quite limited.
- Automation can be difficult.
- Setting up surveys may take some time.
May 16, 2019
It can do all we need in our surveys and more. Worth using if surveying is important in your organization.
Used mainly internally to survey usage and satisfaction with the organization's system, mainly around training and knowledge. Also, from time to time, to survey customers satisfaction.
- Easy to build from scratch, the wizard approach takes you through steps.
- Easy to collect answers: a really easy way to distribute the survey as needed.
- Quick analysis as responses are sent because managers want 'early results,' so having the statistics nicely ready right away is good.
- UI is too loaded; there's a mix of the functions, "added value" info (like tips and benchmark data) and upgrades offered.
- Speed of the site could be better. Not that it is extremely slow, but if work a lot with the site, it might be painful.
- Although the wizard approach for building surveys A-Z is great, it would also be great to have a shortcut to build and send short "quick and dirty" surveys.
May 10, 2019
SurveyMonkey is not monkeying around!
We use SurveyMonkey to send out forms to collect information throughout our school district. It is a great way of collecting data and insights digitally, from staff, students, and parents with the ability for collecting it anonymously. The software gives us the ability to collect, analyze, and store the results to view and work with.
- Extremely easy to use with a lot of features and abilities built within.
- Large library of templates and questions to sample from.
- Reports for data.
- Could improve design options.
- Logic-flow.
- Pricing for education.