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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.5
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(1403)

Attribute Ratings

Reviews

(201-225 of 432)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Ultipro is being used across our organization as the core HR software and payroll but not time off or learning. It helps secure and centralize HR info for employees.
  • Good two factor authentication.
  • Good at automating HR management.
  • Easy to access on desktop.
  • Difficult to access on mobile (likely due to organization restrictions).
  • Sometimes unintuitive to navigate.
  • Feels disconnected from some other enterprise applications my company has.
Good for finding out information about your own HR status and pay. Hard to find some important pages and make benefits changes at times.
Nila Patel, PHR | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use UltiPro throughout the entire organization. It helped us go paperless, streamlined our processes, and made us more efficient.
  • BI Reports - Bursts and Alerts
  • Payroll Imports eliminating a lot of data entry
  • Paperless document storage
  • Succession Mgmt.
  • Performance Appraisal and linking compensation
  • Scheduling on time and attendance
UltiPro is well suited for automation and streamlining processes.
January 10, 2018

Needs improvement.

Score 1 out of 10
Vetted Review
Verified User
UltiPro is being used for HR and payroll administration.
  • Terminations
  • Company Transfers
  • Negative Earnings
  • Change History
  • Tax Recon
  • Reversals/Adjustments
  • Changes to taxable wages
Needs to improve on company transfers. Need to recognize negative earnings. Tax recon is not working at year end. Customer updates and communication are null.
January 08, 2018

Anonymous novice/newbie

Score 6 out of 10
Vetted Review
Verified User
We use the integrated payroll and time management, and the recruiting/onboarding modules for staff. We use reporting and benefits firm wide. It simplifies the payroll process, gives instance analysis via BI reporting. The employee recruitment and onboarding workflows make job posting and candidate tracking a breeze.
  • Reporting
  • Onboarding and tax compliancy
  • Business Workflows
  • Time Management
  • More detailed guides and manually - specifically regarding UltiPro Time Management (UTM)
  • Integration of data between modules
  • Version compatibility between modules
Although some customers may prefer more customization through vendor assistance, it is difficult to create internal customs (although this may be less of a concern with the 2015-2016 roadmap).
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using UltiPro to process payroll in house. Our employees have access to their UltiPro information via the web. I chose UltiPro in 1997 to replace a very old home grown AS400 system. UltiPro has always been able to solve all my payroll problems with paying multiple types of employees and maintaining records for 1600 employees of which only 120 are year round; the rest are seasonal. We deal with four unions and employees from all over the world.
  • Programmable earnings types. If I need to create an earning code for a specific employee - it is not a problem.
  • Health Care Reform has been a nightmare made easier by UltiPro and their extensive research and programming capabilities.
  • I have a paycheck going out every day of the week in the summer months and this has never been a problem.
  • I have yet to process payroll on the web portal. I still use back office for this process.
  • Sometimes their programming goes so deep that I find myself overwhelmed with details.
UltiPro is well suited for mass production of paychecks with uploads from time clocks etc. There are some costs that prohibit me from accessing some of their features.I have over 1200 seasonal employees and since we added UTM they are processed in minutes. I cant say enough about their staff who handle all my issues.
Tiffany Webb | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
UltiPro is being used across our entire company - including several different business units. Prior to UltiPro, all business units were on separate and disconnected instances of the old payroll system. This presented reporting and standardization issues. With UltiPro we can finally get a full picture of our entire organization, identify trends, make predictions, etc.
  • Customer Support & Training - Best I've seen out of all the systems I've used in the past (ADP, Ceridian, SilkRoad and Ulti).
  • Customization - we are able to accommodate many different requirements for each of our business units.
  • Analytics - There are some amazing tools to be used!
  • The ability to make job history corrections is missing - it was scheduled for a recent release, but pulled back. I am looking forward to when they do roll this out.
  • In Time & Attendance, it would be very beneficial to have the option to send email notifications when a Vacation day is requested.
UltiPro is a great full service solution - HR, Payroll, Recruiting, Onboarding, Reporting. It offers a lot of flexibility and customization to meet our needs. The reporting is very robust and you can get just about anything you need from the system. The different "modules" work well together and operate seamlessly. It really is a great solution for decentralized and non-standard companies.
Shad Smereka, CPHR, B Com | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

The UltiPro software was implemented in early 2017. Fountain Tire uses the Core HR product to manage core HR processes as well as managing the payroll of over 2500 associates across Canada. The software is used by our Payroll and HR teams. It is also leveraged by Managers across the organization as well as associates.

The easy to use interface and workflows has led to many efficiencies in our teams that has enabled us to increase our capacity to take on new work.

  • Powerful Business Intelligence suite that is easy to learn, easy to use
  • Workflows with notifications
  • Pure Payroll Processing
  • Manager and Employee Self Service
  • Ability to have system time outs based on security role rather than one rule for all associates
I would recommend UltiPro in all situations. The software is intuitive, easy to use and has many great functional components. They have a many opportunities to learn how to use the system including free, in person workshops, conferences, webinars, recorded webinars within a portal. The customer network is also very strong which allows users of the system to share best practices and resources as well as ask questions of each other.
David Caffroy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Our organization has roughly 1900 employees, operating 137 retail locations across 5 states as well as our manufacturing and distribution facility. We switched from ADP payroll and Kronos time and attendance to Ultimate Software's UltiPro in January of this year. We implemented their full suite of HCM and payroll services and have been extremely happy with both the product and the support. Of the 4 options we considered (ADP, Kronos, Ceridian, and UltiPro), we felt UltiPro was the most user-friendly for today as well as the most nimble and capable of adapting as our organization continues to grow and evolve. We also felt their focus on customer service (based on both client feedback and their company culture) were a great fit with our organization.

Using UltiPro has allowed us to streamline business processes, reducing the number of people who have to 'touch' a process as well as the number of steps while providing visibility across functions and departments. It's helped us become much more efficient and effective and to adopt best practices we could not have prior to implementing the system. We're still learning how to best leverage the system and its tools and, I suspect, this optimization will continue for the next 12-24 months as we continue to uncover better ways to work.

  • Very nimble and able to be customized to your organization's specific needs; both in initial configuration and beyond.
  • Robust reporting and analytics capabilities.
  • Well integrated since all modules/functions are under one umbrella rather than 'bolting on' functions from various providers.
  • Excellent service and support.
  • Time management lacks a little for retail environments. Needs the ability to retain, repeat and publish schedules +30 days in advance as well as the ability to accommodate floating holidays more easily.
  • Our Payroll department would prefer month-end reports to be auto-generated as they were with our prior system (ADP), but this is a minor preference issue, not one of functionality.
  • Implementation was compressed into a 90 day window; would have preferred a longer time due to the additional work this required in a very tight window along with all other end-of-year items.
Time management could be more nimble for retail environments, otherwise, we've been very pleased with the entire suite of services. No, leave management tool; have to add services from another vendor and integrate.
Carrie Tilley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our organization uses UltiPro company-wide. The self-service portion is amazing. Our employees find it easy to use and enjoy being in control of their personal information. UltiPro reporting is spectacular! UltiPro is a tool we use to address business problems before they can start.
  • UltiPro's Customer Success Team is the best I've ever dealt with in my career. When I have a need or issue, I feel as if it is just important to them as it is to me.
  • UltiPro is one of the few HRIS Systems that allows you the user to access all your data. You are in charge instead of having to wait for a rep to give you your own information. I love that I can go into the system and do anything I need to, without needing to go through the software reps.
  • I really feel empowered by all of UltiPro's training documents. If I have a question, I don't need to call anyone or wait for a rep to reach out to me. I can search my question on the Customer Success Portal, and it pulls up lots of great solutions!
  • I'm not the best at creating reports. UltiPro has an amazing report writing tool, but I need to make time to learn it
UltiPro frees up so much time for the human resources department to work on important projects. The self-service portal, along with recruiting and onboarding is a huge time saver. The share ideas section is incredible. Actual UltiPro users go in and recommend things they'd like to change or things to be offered. Each year UltiPro seems to implement everything its users are asking for.
November 03, 2017

Ok for Now!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We utilize UltiPro for core HR, payroll, UTM and recruiting.
  • UltiPro has been instrumental in helping us post our requisitions, manage our employees' PTO requests as well as assist with all government reporting.
  • Performance Management (PM) should have more options like being able to direct the routing of PMs from the managers as well as allowing for better flow. Also the look and feel of P's are cumbersome.
UltiPro is best for small and midsize companies.
October 24, 2017

Concise

Score 8 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is being used to process payroll, and it solved our problems with student employment. They were still using paper timesheets so we implemented UltiPro Time Management (UTM) with touchbase tablets.
  • Employee HR functions particularly self service, view pay info, w2's benefits.
  • We do not use for employee time so therefore do not use it for PTO requests but I think the other self service features allow for users to see all info conveniently.
  • Process payroll.
  • Handling of multiple jobs. Our student employees have multiple jobs across depts UTM does not handle this correctly.
  • Combination of UTM and core package should be standard (not a customization) so we can report.
  • Cognos reporting can be cumbersome.
UltiPro is well suited for payroll.
Maureen Sullivan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is being used throughout our organization. We replaced another HRIS with UltiPro and have consolidated other vendors and applications into one umbrella. Employees now have self-service, can view pay statements and enter timesheets and conduct open enrollment all in one easy to use single-sign on portal. The Business Intelligence (BI) is robust and allows us to create reports for data analysis.
  • Training - free training for all - we utilized this during the implementation and continue to use it for new hires in HR and also as responsibilities evolve for the HR and Payroll staff who support UltiPro.
  • User community groups/ support - UltiPro encourages user to talk to each other and facilitates that for us. We can exchange ideas, discuss how to tackle an implementation, even share the report structure from BI.
  • Flexibility - we have been able to adapt our needs to a more standard approach, eliminate feeds between different software packages, reduce IT support and move HR and Payroll away from processing paper.
  • Payroll processing is faster, within minutes we have the preview report and can make changes on our own quickly and rerun the process if needed.
  • No more importing benefit deductions from a third party vendor and then making edits for events that occurred between the file generation and the import.
  • The benefits module needs some improvement, it can be cumbersome to program. Our programs require customization for biometric screening options.
  • Onboarding has been improved, we took a step back when we moved from the prior onboarding vendor to UltiPro, having the ability to customize the experience based on job code or some other such category would be helpful, we have had to add manual steps to work around what we no longer have.
  • Implementation of some of the modules - we had some good project leaders from Ultimate or a third party, but more project planning needs to be provided to the customer in advance. Some of the key contact clearly were spread too thin or had been assigned to a new account during our implementation to the point they were hard to contact.
Our company did not make this change in HRIS quickly, it was years of due diligence and examination of the options available in the market place. For us, it was the right choice, still is the right choice. Their conferences are wonderful, full of information, networking. The process for support, learning, and for issues works very well. We had been with our prior vendor for 20 years and had evolved through different HRIS with them. They were no longer able to meet our needs at a competitive price. The ability to bring multiple HR, training, and payroll needs into one software solution was the most appealing. Our employees and management have embraced it thoroughly.
October 12, 2017

UltiPro Review

Summer Moore | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Ultipro is being used across the organization for employee data management and payroll.
  • The employee experience is very user-friendly.
  • The company is constantly growing to meet customer demands. Each release brings improvements to the software.
  • Our business is very complex, so we occasionally struggle with configuration for the multiple lines of business we manage.
Having a strong understanding of the capabilities at implementation is key. There were areas that we set up at implementation that were not properly utilized or set up that have impacted us in the long term.
October 09, 2017

UltiPro

Score 9 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is being used by the entire organization via self service (manager/employee), business intelligence (reporting) needs, benefits, recruitment, onboarding, performance management, soon to be utilizing UltiPro Time Management (UTM) and succession. The business problems it addresses include: data accuracy, enhanced reporting, and collaboration of all departments (data/self service/use of system).
  • Business Intelligence, reporting features are great!
  • Customer service, they are always there to assist.
  • Having all HR/Payroll Systems in one, less log ins; collaboration with reports.
  • Benefits - history features.
Over 500 people would be the best use for this system.
October 06, 2017

Go live

Score 9 out of 10
Vetted Review
Verified User

We are planning to roll it out to the entire organization, globally. We went live with payroll and HR on December 22, 2014 in the US and Canada. UTM is used in the US only. Globally, China, Peru, Colombia, and Bangladesh employee data only data is entered by Canada HR but will be rolled out to those countries later this year.

UltiPro is also used for:

  • Employee and manager information accessibility.
  • Employee and manager self service, workflow implementation and workforce dashboard.
  • Easy to navigate for users and administrators.
  • Integrated with payroll and HR on a single platform.
  • Streamlines processes.
  • Corporate policies and/or Handbook acknowledgments. Our company requires each employee annually to acknowledge receipt of the updated corporate policies or handbooks.
  • Ability to attach PDF job descriptions for promotions.
What are your short term and long term goals?
Sonia Nagpaul | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Ultipro is being used as the main software by our company. All employee information as well as payroll is used in Ultimate. Our employees each have a log in with Ultimate so that they can view their profile information, make any changes (address, direct deposit etc.), and view their pay stubs.
  • Great 'quick tours' that are very helpful to learn things you are unsure on how to do in the system.
  • All information is in the system and we can run payroll in the same system. Many other software/companies sometimes need to use two different software.
  • E-mails get set frequently on the new updates that Ultimate Software provides.
  • Our company backdates a lot of changes in the system. It would be nice to go back and put in a date that has passed without getting an 'exception'. Right now we need to put in a case for it.
  • To delete a mistake. For example, salary history and job update, if it is a mistake we would like to delete it from the history section so we don't get confused in the future as well as employees. Right now we need to put in a case. Relating to the whole 'backdating' note above.
  • Ability to create multiple profile accounts by ourselves. Due to us having a union, we need two active accounts for some of our pilots and we are unable to add ourselves.
Ultipro is a great software that can work with your company specifically to meet its needs. Our payroll is very complex, and Ultimate was able to accomplish and get many things set up for us that another software might have a hard time doing. For example - we have daily, salary, and hourly employees. Our daily employees are paid on a different pay scale. Ultimate was able to set up a specific pay structure for those employees.
Linda Ngo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is used across the whole organization
  • Web-based, love that you can access this with a browser/internet connection!
  • Intuitive, information laid out with tabs leading to what you're looking for
  • Presentation - clean
UltiPro is well suited for a larger organization. It helps eliminate emails/forms when promoting or offering salary adjustments which happen quite often throughout the year. Decision-makers can all log in and see the transaction and approve accordingly.
Score 9 out of 10
Vetted Review
Verified User
Payroll is used by all employees across the organization. Business problems addressed [by UltiPro] are payroll processing, taxes, employee information and an integration with Infor / CERTPOINT for learning.
  • Ease of use and customization, specifically ability to configure labels to match organizational vocabulary.
  • BI Reporting
  • We are in the process of implementing Infor/CERTPOINT LMS and were sold on it's integration with UltiPro (which is also featured on UltiPro's Support Portal). During the implementation we experienced a lot of back and forth between the two providers; both blaming the other for not being knowledgeable about the specifics of the integration. It would be helpful if each group could have a better understanding of the integration. The back and forth resulted in significant delays in our implementation and added weeks to the project's overall timeframe.

Ask about:

  • Level of Support / Technical Support.
  • Frequency of updates and enhancements.
  • Frequency of outages.
September 19, 2017

Works for us!

Score 7 out of 10
Vetted Review
Verified User
We use it across the entire organization. All employees have access to various portals of UltiPro. We refer to it as the ER website. Our HR department is actually referred to as "Employee Resources". We use it to inform EEs about our benefits, job openings, and employee mgmt
  • The employee admin portal provides a wealth of information for each particular employee all in one place
  • The business intelligence portal allows for detailed reporting and is useful for our organization
  • The recruitment portal works very well for our organization and it allows employees to easily search for job openings and descriptions
  • We didn't elect the benefits portal because it did not meet the capabilities we needed. Mainly in benefits administation more so than metrics
  • The recruitment portal would be nice if it provided a match % of each candidate against the qualifications
It is suited for those who want to have a robust HRIS system that meets multiple needs. The business intelligence portal is helpful, if you know how to do the report writing involved. It's hard for a new user to get right off the bat.
September 04, 2017

UltiPro is GREAT!

Kalyn Joyce | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is the system of record for all HR people management needs at BOK Financial.
  • UltiPro allows for configuration of processes to meet individual company needs.
  • UltiPro allows for online benefits enrollment through Open Enrollment and Life Events Sessions.
  • UltiPro allows for report development through Business Intelligence/Cognos reporting.
  • The Organization Chart could be more user-friendly by having a download functionality.
  • Need more pages of UltiPro to be configurable through platform configuration.
  • Need the ability to copy and delete sessions in Open Enrollment and Life Events.
UltiPro allows for some configuration to meet individual company needs; however, it could be expanded to allow for more.
Mary Encinia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The product is used for payroll processing in the US and Canada. Back office is for all of your imports and exports. The web is for payroll processing, Employee self service and UTA. Fujitsu has 17 component companies with three of them not using UTA. The only issues I see is at 5 pm central the web product slows down. Hard to process payroll with the issue. In speaking to other customers at Connections 2014, this was a complaint as well.
  • Handles Multi-state taxation
  • Payroll process is simpler
  • UTA needs to be more flexible. Looking forward to the upgrade.
  • W2 process is simple
  • SaaS needs to be faster.
  • More communication when service is interrupted.
  • The web needs to have the same functionality as back office.
  • Updates should be beta tested by customers first. There has been instances it changes integration.
August 24, 2017

UltiBerk

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use UltiPro for all our human resources needs. We start with Recruiting, Onboarding, Core and Payroll as well as Performance Management. We also use it for Open Enrollment. Our work transactions are completed through the system as well.
  • The Recruitment and Onboarding modules are strong and they certainly help our new hires assimilate better to Berkeley.
  • The Open Enrollment module has been strong and has definitely eased our paperwork.
  • Self Service has been strong for us as it has made our associates more self aware of their benefits.
  • The Performance Management module can be confusing at times and does not always "talk" well to the other modules. The averages of ratings can also be difficult if one of the rating is N/A.
The Performance Management system can be confusing for reviewers and the reviewee at times.
August 08, 2017

UltiPro Review

Tony Leifert, SHRM-CP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is being used across our organization. It serves as our HR system of record as well as our payroll system.
  • It provides a simplified web-based solution that is more user-friendly than back office.
  • It's fairly configurable, and we can make it fit our company's unique needs.
  • It does not have a robust future-dating capability.
I think UltiPro is best for mid-size companies who have several locations and hierarchy levels. I think it may be overkill for a smaller organization.
July 27, 2017

Ultipro

Score 6 out of 10
Vetted Review
Verified User
Being used across the whole organization. Besides HR data, we are using payroll, Employee Self Service, recruitment, onboarding, etc. Ultipro is our source of truth for other systems as well. This has helped us automate and streamline our processes.
  • Reporting. Cognos has proven to be a great tool that allows the user to build reports to fit our business needs.
  • Core record. The data that is housed on the core record is user friendly and easy to read.
  • Too many "snap on" modules/products. Recruitment has it's own security and set up rules. It doesn't flow well with the Ultipro user experience.
  • Too many quirks to work around. Instead of modifying the systems behavior, we typically find ourselves having to redo a process to accommodate the system.
Not well suited for strong systems-oriented companies. Geared more toward companies who don't have the capabilities to run their own system, however, many steps above ADP.
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