Zoho Reports is one of 33 different products marketed by Zoho. The reporting product was introduced in 2009, and builds reports and visualizations based an Excel-like, tabular data construct. Users familiar with Excel will be able to drag and drop columns and create pivots without any need for scripting or programming. Zoho Reports is more suitable for smaller organizations as it lacks some of the features required for large enterprise deployments.
Zoho Reports is Top Rated in the small business segment.
|Most compared to:||N/A|
|Best fit for:||Zoho Reports is a suitable reporting tool for small and mid-sized companies looking for a relatively inexpensive SaaS BI solution with a simple UI and good connectivity to a wide range of databases and business applications.|
|Zoho Reports Pros||Zoho Reports Cons|
|Ease of use
|Reporting on multiple data sources
|Scheduled & on-demand sync
||Integration with other Zoho applications
|Out of the box report templates
Today, no vendor offers the breadth and depth of business apps as Zoho does. We see Zoho as the ‘operating system for business, nay work’. With lots of business data now lying on the cloud, we see business intelligence and analytics as an important part that businesses of today should focus on, to get an edge over their competition.
Data from anywhere, whether it be flat files, web feeds, databases, cloud storages, and applications can be analyzed using Zoho Reports. We provide ready made connectors for popular business apps. More connectors are lined up for launch in the second half of 2016 (Google AdWords, QuickBooks, Xero, Zendesk, to name a few).
Since the launch in December 2009, Zoho Reports has become a mature product, with a long list of features added over the years (refer to the updates in the What's New section). Our 5,000 paying customers worldwide stand testimony to that. That said, we will continue to add new features. Flexible m x n dashboard layout, a new d3.js charting library, geo map reports, organization roles support are some of the upcoming features.
Our support team gives their best. Our average first response time is less than 24 hours and the average resolution time is around 48 hours. However, there may have been a few cases where the product fit was not there, or our support staff misunderstood a customer's exact needs. We continue to educate our support team, and provide them with the right tools and processes, to best address our customers' needs.
If you go by the number of reviews for Zoho Reports in TrustRadius, 5 out of the 31 reviews are from enterprises. That is reflective of our actual customer base as well, as around 20% of our customers are enterprises. Some customers of Zoho Reports include KPMG, Suzuki, Netflix, L'Oréal, Fortinet, Capgemini etc.
Clarence Rozario, Product Manager - Zoho Reports.