Fuze Implementation Recommendations
It is used across our entire global organization from Corp Offices, Warehouses and most recently added to our Retail Locations.
Starting at $15 per month
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What is Fuze?
Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.
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Popular Features
- Mobile app for iOS (94)8.181%
- Answering rules (99)7.070%
- Message alerts (93)6.464%
- Directory of employee names (107)5.858%
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Pricing
US Outbound
$0.02
Cloud
Per Minute
Fuze Meetings
$15
Cloud
Per User/Per Month
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.fuze.com/fuze-plans
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $15 per month
Product Demos
Fuze YOUnified Communications HD
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New Sansa Fuze Demo
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HTC Fuze Invisible Shield Application Demo (part 1)
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Demo of World War 2 No 36 Mills bomb training grenade (Safe and Inert !) & genuine inert DRILL fuze!
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Fuze Desktop Demo Video 4.8 Final
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Demo - Liquid Nails Fuze*it All Surface
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Fuze?
Fuze is a global cloud communications and collaboration software platform for the enterprise. The platform is designed to enable seamless transition between calling, meeting, chatting, content sharing, and collaboration on any device. The vendor’s value proposition is that Fuze empowers the digital workforce anytime, anywhere, and across any device.
Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney.
Fuze Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Fuze Videos
The reimagined Fuze user experience takes Unified Communications to the next level by blending voice, video, and chat across a single interface designed to enable the business user as well as the IT administrator - all while maintaining the same enterprise-grade platform ensur...
Show More Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between calling, meeting, chatting, and sharing. Fuze empowers the digital workforce a...
Show More Fuze Integrations
Fuze Competitors
- RingEX
- Mitel MiCollab
- Dialpad Ai Voice
- Slack
- 8x8 Work
- MiCloud Connect
- Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)
- Microsoft Skype For Business
- Cisco
Fuze Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global - NA, EMEA, APAC |
| Supported Languages | English, Spanish, French, German |
Fuze Downloadables
- IT leaders are accustomed to accepting the upfront risks that come with implementing new standards, processes, and technologies. Yet 76 percent of CIOs say that adoption is critical to the success of the new technology. Learn how to best serve employee needs when introducing a Unified Communication as a Service (UCaaS) solution, and how to drive widespread adoption.
- The role of today’s CIO has never been more challenging. Operational responsibilities, budget pressures, customer expectations, and the demands of the business are creating a unique landscape for the CIO to navigate. This new study of 292 CIOs sheds light on current challenges to maneuver along with key strategies and initiatives forward-looking CIOs are planning to push through in 2017.
- Effective unified communications as a service (UCaaS) promises to deliver seamless, secure, and cost-effective communications—across multiple channels, and on different devices, anywhere you need it. Learn all the basics and best practices of unified communications.
- Fuze Game Changers
Frequently Asked Questions
Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.
Fuze starts at $15.
Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.1.
The most common users of Fuze are from Mid-sized Companies (51-1,000 employees).
Fuze Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 8% |
| Mid-Size Companies (51-500 employees) | 27% |
| Enterprises (more than 500 employees) | 65% |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Fuze is widely used as a Unified Communications platform, offering voice, video, and text collaboration for offices and mobile users. Its cloud architecture and intelligent design ensure business continuity, even in the event of a primary circuit outage. With Fuze, organizations can address the distributed nature of their workforce by providing voice, call center, instant messaging, and teleconferencing capabilities throughout the organization. Users rely on Fuze as their primary means of communication, enabling 24/7/365 connectivity among employees in corporate offices, satellite offices, and work-from-home setups. During the Covid shutdown, Fuze proved invaluable as it replaced outdated phone systems and allowed employees to take their phones home and use them seamlessly as if they were in the office. Fuze's variety of features and capabilities meet the high expectations of users who have experienced more advanced systems in the past. It serves as a single communications platform across multiple locations and divisions within an organization, meeting the diverse needs of various divisions around the globe. Whether it's for collaboration, messaging, calling or replacing traditional phone systems, Fuze offers ease and convenience while addressing critical business issues such as managing multiple phone systems, supplier accounts, invoices, and call support problems. With its streamlined unified communications experience, Fuze has helped reduce telephony and conferencing costs while simplifying internal communications infrastructure. From remote meetings to contact center solutions and sales departments' communication needs, Fuze provides a reliable platform that improves productivity and builds stronger relationships with customers. Users appreciate how it integrates seamlessly with different devices like desk phones, computers, and mobile devices, streamlining communication processes and saving valuable time.
In summary, Fuze offers a wide range of use cases including voice calling, video conferencing, instant messaging for collaboration purposes within an organization or between offices and mobile users. It solves critical business problems by providing reliable connectivity among employees regardless of their location or setup. With its variety of features and capabilities, Fuze meets the high expectations of users who have experienced more advanced systems in the past. It simplifies internal communications infrastructure, reduces costs, and improves productivity by providing a streamlined unified communications experience. From contact center solutions to sales departments' communication needs, Fuze proves to be an invaluable tool that enhances collaboration and strengthens relationships with customers.
These recommendations reflect users' positive experiences with Fuze, highlighting its effectiveness in improving collaboration across multiple platforms. Users highly recommend Fuze for its ease of use and navigation, as well as its ability to enhance web conferencing experiences, especially with the webinar function. They suggest ensuring a steady internet connection with sufficient bandwidth and comparing Fuze with other options before making a decision. Users also advise thoroughly testing the setup and considering other customers' experiences before fully committing to Fuze. Additionally, they recommend checking if Fuze can integrate with the CRM system and suggest having a backup plan for connecting with clients. Some users mention the need for improvements in contact center reporting and call quality, as well as better technical support. They also recommend working closely with Fuze for call tree preparation and phone routing. Overall, users find Fuze to be a reliable, cost-effective solution for lightweight audio/video conferencing and collaboration.
Attribute Ratings
Reviews
(26-50 of 116)Companies can't remove reviews or game the system. Here's why
Fuze is the softphone program for all phone numbers in the company, we removed all physical phones from all desks and now all calls are routed to Fuze either on the employees' desktop, or through the Fuze mobile app on their personal cell phone. This has allowed us to practically eliminate corporate cell phones entirely.
We use Fuze for instant messaging between coworkers, video meetings, and conference calls. The ability to send a text message from your work phone number to any other phone number is a great feature that we use on occasion as well. We also use Fuze to route calls to our Customer Service Agents through Nice In Contact CXone.
We use Fuze for instant messaging between coworkers, video meetings, and conference calls. The ability to send a text message from your work phone number to any other phone number is a great feature that we use on occasion as well. We also use Fuze to route calls to our Customer Service Agents through Nice In Contact CXone.
- Instant Messaging.
- Phone calls through your desktop or mobile app.
- text messaging from your desktop to any phone number.
- Video Conference Meetings can at time be choppy.
- Fuze Video meetings seem to use more bandwith than other video conference programs.
- Does not fully integrate with meetings/calendar status through outlook.
It is used across the entire organization. We wanted a cloud hosted VoIP solution to enable an increasingly mobile workforce.
- Their data API is great for getting the data you need out of their system as long as you or somebody you know can write a program to call that API.
- Allows for calls to be taken by mobile app, desktop app, or desk phone.
- Flexible call center logic and that allowed us to continue to function as we have been, even if what we were doing wasn't the most common practice.
- Simplified administration of users through an increasingly feature rich Hub.
- The platform is constantly evolving and increasing functionality. Things that were once only manageable by support routinely make their way down to the admins.
- Fuze support response time is typically very slow and they routinely miss their SLAs.
- Some admin portals have an interface that are in need of updating. They are very much still in the middle of their rebranding as some portals reference "Fuze" while others reference "Thinking Phones." This is a bit confusing for new end users when their primary web portal is "portal.thinkingphones.com"
- The canned reports are very limited and seem and the tech driving them leads to some reports missing or chopping off longer fields even though they are standard fields for any Fuze call (i.e. "ABCDEFG" shortened to "ABCD...")
Fuze is used by our entire organization. Two business problems it addressed for us: We could download the app onto our cell phones and still appear to be in our office while working from home and/or we could easily forward all calls to our cell phone that were coming into our office desk phone. The other problem it solved for us is that it allowed us to make international calls from the Fuze app on our phone at a rate much better than what an employee would get using their personal cell phone service provider.
- As the administrator of our account, I can add/delete employees, forward calls, etc.
- Fuze has excellent customer service. We rarely contact customer service because we hardly ever have issues.
- We have never had an issue with call quality.
- I think the administrator account interface could be more user friendly; it is designed more for Fuze employees and less towards the average customer user.
February 26, 2021
Fly High Fuze
We have been using Fuze for almost 3 years now across all of our Technicolor US region & EU regions. There are regularity issues in the APAC region especially in India & China where Fuze wasn't able to provide their solution for telephony until now.
- Fuze is really coming up with a new unified collaboration features & upgrading it to benefit to clients. Such as softphone services for both desktop, web & for the phones.
- The Fuze project team is good enough to analyze the customer's requirement & come up with a very positive deployment approach. Delivery of hardware phones & timeline is up to mark from fuze.
- Fuze support seems to be very impressive nowadays.
- Fuze could still improve on the support side. Need to engage with our Site IT teams to discuss the Fuze issues if the site is really facing. The Fuze support team needs to understand the concern about the issues. At least once in a quarter fuze need to conduct a survey on site level to improve the service quality if anything change is required from our local IT on the Fuze solution.
February 22, 2021
Fuze - your collaborative, cloud-based telephony solution!
Fuze is used in one of our programs which is customer contact support for our Australian clientele. With our previous telephony/VoIP solution, the account or program manager and program team lead never missed a day without sending an escalation email to me, complaining about the connection and voice quality that the majority of their customer support agents' experiences are very bad. That is where Fuze comes into action, and since then I never get an escalation email from the managers but only positive and great feedback with Fuze.
- Voice quality.
- Call clarity.
- Bandwidth-connectivity independent.
- Main App Interface - be more user-friendly.
November 08, 2020
Fuze gives you great mobility
Fuze is being used with SalesForce--it is very useful to replace traditional desk phones. It is useful for home office and you can take your phone anywhere you want. Also you can download an Android or iOS app of Fuze to take it anywhere you like.
- Gives you mobility
- Supported on iOS, Android and Windows
- Good connection without problems
- Android app needs a bit improvement--notifications not working well
August 26, 2020
My Fuze Review
Fuze is used at multiple locations throughout our company, as well as other divisions owned by our parent company. We had a directive from our corporate office to utilize a single communications platform while allowing the flexibility to meet the many individual needs of multiple divisions around the globe. Our user-base, in particular, has high expectations for phone systems due to having been exposed to more advanced systems in the past. As a result, we wanted something that offered a large variety of features and capabilities.
- Software clients available on a variety of platforms.
- Regular updates with useful new features.
- Support staff is well trained and responsive to customer issues.
- Android and iOS apps do not always handle disruptions from other phone activities well. Inbound phone calls and changes to Bluetooth connections (earpiece to car, for example) can foul up an ongoing meeting.
- We would love the ability to easily move calls between devices -- Software to desk phone, desk phone to mobile client, etc. Fuze has made some improvements in this area, but there are still a couple of missing pieces.
- The Fuze Meetings module is still a bit behind the major players like WebEx, Zoom, etc., in features and general usability.
August 14, 2020
Fuze - A Unified Communication Solution
Fuze is used by 95% of the organization. We are currently implementing Fuze in our Nordics region to finalize our deployment to the entire organization. It address a number of problems:
- Unifying Organization phone system
- Personal Call History
- Cost
- Call Quality
- Availability
- Video Quality
- Administration
August 14, 2020
Service needs improvement, good application though
Fuze is being used by the entire company. Fuze Desktop allows people from all departments to communicate internally and externally. I have been supporting users from other departments within the company for more than one year now.
Although Fuze Desktop shows some errors once in a while it is indeed a regular application used in the company.
- Fuze has many features that allow you to communicate
- Fuze allows you to create meetings
- You can use Fuze on your smartphone (spp)
- Fuze has poor call quality sometimes.
- It's not easy/intuitive to manage some features in Fuze portal.
- Fuze support takes long time to get back to you.
August 14, 2020
It does the job
Fuze is being used in most of our departments outside of sales. We use it for making and receiving calls from and to clients and other third party organizations. It addresses the internal issue of instant communication between colleagues as well as allows internal employees to see if others are available or not.
- Making calls
- Instant messaging
- User interface
- Super heavy on resources
- Mostly email communication for support
- Admin portal is lackluster
August 13, 2020
Fuze Review
First and foremost, Fuze is used for phone calls. We use this internally to talk to each other and to communicate with customers, vendors, and partners. The conference bridge features are also key to having meetings internally and with our customers. Fuze Meetings are great when we need a face to face or to share screens with co-workers or clients. not always used, but great when we need it! Instant messaging is widely used among our users for quick communications as needed. Overall, FUZE has been critical to maintaining our operations during the recent pandemic. With the staff working from home, we were able to maintain operations by having a solid communication strategy in place.
- Instant Messaging (with presence awareness).
- VoIP phone on your PC (softphone), I only use the softphone.
- Good quality Calls
- Support: This is where I had to give a 9, support takes too long and lacks product expertise.
- Reporting: As an admin, I can get what I want, but delegating that to others is limited.
August 12, 2020
Good service and a reliable product
Fuze is our primary VIOP solution. Previously we used a standard PBX system which was not as robust as a VOIP solution like Fuze. Having the mobile ability to still take calls is a game changer.
- Availability of service has been up 99 % of the time.
- Call quality via WiFi is pretty good.
- Mobile app is great.
- On the desktop app, the errors with updating the app are constant if it can't update.
- Pick up groups don't seem to work the best.
- Constant error message - meetings are not available.
August 11, 2020
Fuze is great--don't hesitate!
Fuze is our VOIP company-wide. Sales, Customer Success, and External Customer Support are all using it with the integration of SalesForce. Each department uses it, we in IT use it to get ahold of our employees if needed as we have employees working remotely (UK, US, Canada, South America, and Vietnam). I believe the problem it addresses for businesses is how you can get ahold of your employees during this pandemic because sometimes hearing something through messaging or emails are not enough. During COVID, Fuze allows you to get ahold of your employees just to make sure they are okay and if there's anything you can do to help them out.
- Fuze is really easy to use even if you've never used a VOIP system.
- You can easily connect your cellphone number and Fuze number together to make it feel like a regular phone call.
- Fuze support is very helpful and will reply to us as soon as possible.
- I want to have the ability to block out numbers especially if they are from automated telemarketers.
- The option of having caller ID, although it does show where the call is coming from
- On mobile, if my phone was silent the ringer turns on automatically on its own
August 04, 2020
Fuze implementation and usage in a small to medium business
We use Fuze as our main phone provider for both offices (Switzerland & Malta). We chose Fuze because their solution provided an SLA more in line with our needs. Their price plan was also an important factor in our choice of product. We have many of our employees that are nomad and work from abroad. This solution is ideal and transparent for our customers.
- Easy to set up. The team that carried out the analysis and implementation of the solution was very professional and attentive to our needs.
- Training. The online training and documentation is very comprehensive and well organized.
- The support is very reactive if a problem occurs.
- Look and feel. The interface is not very modern and cannot be branded in your company's colors.
- Contacts synchronisation. Some fields of the contacts are not imported (If you have "company" contacts you will only see the phone number unless you move the company name into the first name). The interface does not show you all fields.
- Video conference. Image quality is worse than other products (Zoom, Google Meet).
July 28, 2020
To Fuze or Not to Fuze
We went to Fuze a little over a year ago. We used to have three different phone systems across five sites. Our choice to go to Fuze was not easy. There were several different options we could have gone with. Fuze was our best choice to consolidate services. We were done having so much equipment everywhere. We really needed to save rack space and look to the cloud.
- Good call quality
- Mobile App
- Finally being able to dial extensions to reach people across sites
- Mobile app
- Setting up is a little confusing
- Outages
May 01, 2020
Fuze Saves You Money
We use Fuze across our whole organization, each team receives inbound calls through the Fuze program. We have also used Fuze call flow to build a call flow for our renewals department that will walk the customer through several prompts before getting them to either customer support or renewals. It helps to solve the problem of being an easy and cheap problem solver our call flow.
- Low cost
- Easy to Use
- Seemless
- User-friendly
- Login
- Understanding where to click
- Save button
March 02, 2020
Fuze as an all encompassing VoiP software
The whole company is using Fuze as our main VoiP solution. The Fuze system is used to host meetings between the branch locations, as well as setting up meetings for potential customers. It helps with telecommuting and giving users a way to collaborate with each other over the internet instead of having to travel.
- Great platform for VoiP.
- Hosting meetings is a breeze.
- The Fuze Contact Center is great for monitoring call queues.
- Backend support is hit and miss.
- The Fuze admin portal doesn't let you change usernames.
- Billing is usually an issue, where we are being billed for numbers not in use.
March 01, 2020
Unifying All Global Communications in a Single App
Fuze is being used throughout our entire global business. All teams use the UCaaS platform as a single source for all communication methods including traditional voice, messaging, collaboration, video and contact center functions. We use the tool internally and externally with our client base as well.
- Mobile application is completely in sync with Desktop app and desk phone.
- Very easy to implement in all regions of the world.
- Quality of traditional voice services is excellent.
- There are incidents that occur which are still too frequent throughout their infrastructure.
- Support response is somewhat limited in speed to respond and quality of assistance.
January 31, 2020
Do NOT migrate to Fuze!
Fuze is currently the main communication platform for our company. We utilize Fuze for our phone system, our chat within company, and our internal meetings. We are still utilizing Skype for Business for our external meetings as Fuze is not stable enough to roll out to our clients. We selected Fuze to solve our communication issues with Skype for Business being discontinued, but have been very disappointed and are now looking to potentially make the switch to Teams.
- Fuze has the potential to be a great platform with its ease of use.
- Fuze is a very appealing color scheme
- Fuze customer support is not helpful to say the least. They are not very responsive, and when the do respond their time frame is slow.
- Fuze platform does not seem to work with our organization as we have loud echo sounds when on a meeting or call. These echos are so bad that we need to end the meeting and move to another format to hear each other
January 31, 2020
Fuze Review
Fuze is currently being used by the organisation for global telephony and unified communications. This includes the use of messaging, meeting, video, collaboration and contact center functions for support.
- Good voice quality, and meetings are generally stable.
- Web client which closely resembles Windows client.
- Sluggish client, takes up too many system resources even with optimizations.
- Mobile client is very slow initially while it rebuilds and caches your message list.
November 04, 2019
Fuze Voice Use in an International Company
We use Fuze Voice as the main platform of communications, either text or voice, between employees and the final costumer.
- It allows you to choose any European or world number to communicate with.
- The prices are for all devices and you can log in using their app or the web.
- Good call quality especially in open areas.
- The customise options are very important because it helps personalise the use.
- Video calls are good but need to be higher quality and have more options on sharing.
- Visually it's okay, but some icons [look like] children with no experience can use them, especially for specific options.
- Integration with other browsers as there is with Chrome.
October 31, 2019
Not so fussed on Fuze
It's a Solid VoIP package, and integrated to Bullhorn CRM well.... but it lacks any additional functionality though. Stats were hard to get set up. Insights into call stats for the team were even harder. I didn't have easy access to call recordings. Having said all that, it was easy to use and the call quality was solid.
- Call quality was solid. It didn't drop packets.
- Simple design. Easy to use.
- I did not need to run through any training, it was that simple.
- Functionality -- video.
- Call recordings access.
- Access to call stats.
September 23, 2019
Fuze is a really good tool and definitely worth looking at!
Fuze was meant to be used by the whole organization but we had a good amount of people who had trouble adopting it due to being set in their previous habits. We used it for inter-office chat, voice calling prospects, and customers, it could be used for video calling prospects and customers but I never ended up using the video function. It also integrated with our CRM at the time, HubSpot. I also had the Fuze app on my phone, and could easily answer calls through my phone and could tell it was coming from Fuze which meant it was a work call. I also used the messenger portion on my phone. I felt like it was really easy to use and I liked the layout.
- I really liked the phone app. I felt like it was easy to install and it was immediately obvious when someone from work was calling or messaging vs. someone personal.
- The integration with my CRM was simple and made calling right from the web very easy.
- I liked the chat function and creating groups.
- Overall I felt like Fuze met my personal needs as an SDR.
- Occasionally I felt like I had issues with sound or calls not connecting well, although it is difficult for me to know if it was problems with Fuze or possibly my work computer or internet.
- Could have been more robust in terms of document sharing (similar to MS Teams.)
September 10, 2019
Fuze offers simplicity. One less thing to worry about.
Fuze is being used across the entirety of our company. Our 70+ employees utilize Fuze to communicate internally to colleagues as well as externally to our many clients. It has been integral in our company culture of simplicity. With the integration of phone, chat, screen sharing, and conference calls we no longer need many separate programs for users to learn and navigate. It can be used from a computer or traditional VOIP phone meeting the varied needs of our users. The program itself is simple to understand but still comes with a full set of features. The team at Fuze is constantly pushing updates with major improvements, keeping our team on the cutting edge with communication.
- Interactive remote meetings are a breeze with Fuze. The ability to share and control remote screens works well.
- The phone app is very useful. You can join any meeting from your phone and even receive calls through your extension. Even on cellular data, screen sharing still works well.
- User administration is as simple as it can get. Fuze integrates well with Active Directory and the support team will help set up all the defaults. New users can be created with just a few clicks.
- Our team loves to send gifs. Teams allowed us to integrate a giphy button. Fuze does not have the same functionality although they have mentioned it will be in a future update.
- If you don't have sound turned on getting a notification of a new message can be problematic. The icon on the taskbar blinks, letting you know there is a new message. Sometimes this doesn't function correctly.
- There is no way for a user to block or control a blocked list of phone numbers. Some users get many scam calls or annoying cold calls. This would be a helpful feature.
September 10, 2019
Fuze, a great product with its flaws. Support definitely needs help!
We have Fuze implemented throughout our environment with 300+ users on the platform. It covers all of our calling needs including day-to-day calling and conference calling.
- Wealth of features
- Documentation
- User Interface
- Their Support is VERY lacking. Almost every exchange I have with their support requires me to escalate. I have submitted cases with P1 priority (top priority with 4 hour response window) and have gone a week with no response, prompting me to email our internal contacts to make progress. With most of my contacts, I have to explain the issue multiple times as the agent does not understand what I'm asking.
- Their helpdesk line is basically just a verbal ticket submission. When you call you're not getting connected to an agent who can help, you're connected to someone who basically creates the ticket for you and then someone else will contact you later.
- We have run into a myriad of issues with Fuze implementation. Some of those issues were on our side, some on Fuze. But it always felt like it took far too much time to get resolved. We've been with Fuze for nearly 1.5-2 years and are still not 100% implemented properly. We have whole offices who have given up using the service.
- Fuze Rooms does not accommodate our needs. It is a conference room software that runs using the exact same software that you use for desktop calling, but it does not include a dialer or the ability for external dialing.