Overview
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
UKG great product great people
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do …
UKG
UKG review.
UKG Pro Review
Great functionality for price
Strong Product.
UKG - Valuable Asset Software
Automate Your HR & Payroll with UKG Pro.
UKG Pro Changes Lives in the Auto Industry.
A good product that can become better.
Partner for Life - Setting you up for Success
Great Application for Company Management.
UKG provides good payroll features, but needs to work on the customer service aspect
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (776)8.989%
- View job history (759)8.989%
- View and generate pay and benefit information (769)8.888%
- Employment history (762)8.787%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.8Employee demographic data(731) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.7Employment history(762) Ratings
Employment history is the ability to track previous positions held.
- 8.7Job profiles and administration(733) Ratings
Job profiles and descriptions can be created and edited.
- 8.3Workflow for transfers, promotions, pay raises, etc.(721) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.8Organizational charting(643) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.2Organization and location management(656) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 8.1Compliance data (COBRA, OSHA, etc.)(517) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(709) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.2Support for external payroll vendors(336) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.8Off-cycle/On-Demand payment(231) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8.1Benefit plan administration(643) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.3Direct deposit files(702) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.8Salary revision and increment management(573) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.8Approval workflow(504) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8.4Balance details(529) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.1Annual carry-forward and encashment(434) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.8View and generate pay and benefit information(769) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.9Update personal information(776) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(564) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.4Employee recognition(287) Ratings
thank a team member
- 8.9View job history(759) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.6Tracking of all physical assets(189) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.7Report builder(714) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.9Pre-built reports(724) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.6Ability to combine HR data with external data(495) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.6New hire portal(554) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 8.7Manager tracking tools(444) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.1Corporate goal setting(293) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(359) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.9Line-of sight-visibility(251) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.8Performance tracking(333) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.8Performance plans(415) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.7Performance improvement plans(326) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.3Review status tracking(436) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8.3Review reminders(397) Ratings
System can generate reminders to ensure review completion timeliness.
- 8.3Multiple review frequency(337) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.5Create succession plans/pools(155) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.4Candidate ranking(164) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8.5Candidate search(163) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 8.5Candidate development(152) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(434) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.1Company Website Posting(422) Ratings
Software allows postings to be displayed on the company website
- 8.7Publish to Social Media(333) Ratings
Software provides ability to publish postings to social media sites
- 8.9Job Search Site Posting(390) Ratings
Software provides ability to publish postings to top job search sites
- 7.1Duplicate Candidate Prevention(323) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.6Applicant Tracking(421) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.4Notifications and Alerts(388) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UKG Pro?
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
UKG Pro Integrations
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
UKG Pro Downloadables
- UKG Pro People Center - Connecting users with the information and tools needed to work more effectively.
- Human Capital Management Buyer's Guide - How to find the best-fit solution for an organization.
- Top 10 HRIS Challenges and How to Solve Them
- UKG Pro Employee Voice - Understand what employees are saying and how they truly feel about the workplace.
- Better Together: The Shared Future for HCM and Workforce Management
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1404)Attribute Ratings
- 8.8Likelihood to Renew194 ratings
- 10Availability74 ratings
- 9.5Performance331 ratings
- 8.5Usability188 ratings
- 6.3Support Rating492 ratings
- 9.1Online Training202 ratings
- 9.6In-Person Training87 ratings
- 9.9Implementation Rating86 ratings
- 9.9Configurability76 ratings
- 9.4Product Scalability93 ratings
- 10Ease of integration65 ratings
- 9.9Vendor pre-sale48 ratings
- 7.9Vendor post-sale55 ratings
- 5Talent Management Features1 rating
- 5.3Ultimate Software Vendor Communications40 ratings
Reviews
(576-600 of 928)Ultipro web based app is highly user adaptive in its style with tight integration across different functions
- Business Intelligence reporting module has an awesome reporting model preset, which allow over 50% of basic reporting already done for you.
- Ultipro's time management portal is simplified over the year and very easy to adapt. Which is the most frequently page. Other features we well designed under their own categories.
- Tech support for Ultipro is well informed and knowledgable, I have interacted with them over many reporting and design issues and never disappointed.
- Ultipro can definitely made the Browser support much more dynamic, especially be able to roll out compatible viewing as fast as new Browsers come out, with cloud systems Users will and do use these portal from various devices, so that would be a great boost to its offerings.
- More module availability with ipad and iphone. Ability to submit support case not only via browser by also via mobile phones and tablets.
Less appropriate would be the BI module where time management and payroll management does not interact with each other. that would be something of great importance for reporting folks.
Reference
UltiPro is our HCM vendor used for all HR/payroll and benefits within our organization. Ultimate is used by all members of our organization because employees use it for making benefit elections and during annual enrollment when changing their personal information, etc.
[It's] one single platform for all HR business functions.
- Our support team is wonderful. They are always available to answer our questions. No question is too big or small for them. They never make you feel like a bother.
- The platform itself once you've completed configuration during implementation is very easy to use. They keep with the times and make semi-annual updates.
- Ultimate is willing to listen to your ideas and during the semi-annual releases will tell you whether this was a user idea or not.
- Sometimes system configuration can be a little bit limited. System configurable fields aren't always usable.
- Many times Ultimate only thinks inside of the box, they don't think outside or try to come up with ideas on how to make things work. One of the BEST things about Ultimate is the Customer Success Portal because you can talk with other Ultimate users to come up with ideas on how to make things work.
UltiPro is the BEST!!!
- Reporting - There are so many reports that have already been built and also so many options for configuring and extracting your own data from the system.
- Pay - UltiPro's payroll software is amazing. I am the payroll backup for our company and it is very simple to step in and be able to process payroll.
- Customer Representatives - every individual I have spoken to is always so friendly.
- Flexible - UltiPro is so flexible and always changing and advancing their product to make it better for both those that use it to process payroll, benefit changes, but also for our employees.
- Benefit Life Events and Open Enrollment - The ability to have more configuration of these two modules would be nice.
- In Life Events and Open Enrollment it would be great on the status pages to also include employees locations, etc., similar to when you search for the employees in Employee Admin.
- Unable to see the current benefit amount within benefits - you have to go into the deduction to view the current amount.
UltiPro!
- Reporting functions are very comprehensive and can be built to your liking.
- Ease of use for employees to manage their own information. Very user friendly.
- Managing employee information is simple for HR.
- Scheduling feature could be improved to better accommodate those with multiple shifts.
- Password settings are sometimes difficult for those with little computer knowledge.
- Onboarding features. Looking forward to the upgrade coming.
Ultiease serves to please
- Payroll is fast, easy, and accurate.
- Time and Attendance are very easy to work with an integrate so perfectly with payroll
- Recruitment is great as it keeps our hiring organized and is so nice to hire someone and have already captured all their information
- Performance management is very cumbersome to set up and tough to roll out to supervisors when they have not had access to the implementation training
- Have never really been able to get salary planning and budgeting used
- Would love to have the directory pictures bigger and more functional
- Would like more guidance on setting up a meaningful and fun homepage for employees
UltiPro Review
- Serves as a system of record.
- Intuitive for employees.
- Would like for workflow approvers to have the ability to update requests during the approval process instead of having to deny the request and ask the manager to reenter. The old and new values should also be available.
- Would like for employee supervisor to be updated automatically to the next level manager when their manager is terminated in the system.
- Would like for the business process email notifications to be configurable by request type.
- For example, we would like to add verbiage to the email notification sent when a Termination is entered that reminds managers to complete certain steps and to confiscate all company equipment, etc. from the employee before they leave the location.
What products are you looking to utilize?
How many employees to you have?
Do you have multiple component companies?
If you have multiple component companies how often do they transfer between them?
What systems do you currently use to manage the processes you are looking to improve with UltiPro?
Ultimate? Well, almost.
- Limiting the need for IT resources post implementation.
- Standardized employee details, history and job data.
- Easy user interface on many areas of the system.
- Manages tax regulations for payroll, which is a big deal for us as we have 110+ locations across the US and growing.
- Presented versus actual integration are not the same. Integration across modules needs great improvement.
- BI Reporting difficult as modules are not able to be queried from a single reporting interface. Each module has it's own access point or data view. Joining data requires custom effort and is problematic at that.
- Implementation and cross module support is spotty as there is little cross over in their support and implementation teams. Better collaboration is needed to enable a smoother implementation and support.
- Cross module data validation is not native from recruiting and core, specifically salaries within or out of ranges as well as approved hired pay rate.
The SaaS model is well suited for smaller to mid sized companies that don't want to invest capitol in their IT infrastructure to the level an on-site system requires. It also works will if you can keep the system needs to a mostly vanilla set up. If you have extensive need to modify and have access to the core table data then SaaS may not be the best solution.
Great Experience
- Love the Payroll Chats - when in need of assistance they are really well trained to have patience and guide me through my confusion.
- WebEx training is very well organized and understood.
- UltiPro keeps us posted on upcoming updates/changes and WebEx training.
- Very User Friendly program.
Good system
- Network "up" time is great. We have had little disruption which is a big change from our prior service with ADP.
- Customer service and technical support personnel are great. They are friendly, helpful and responsive.
- They have a lot of different modules that can be implemented depending on your business needs.
- Reporting is complicated in comparison with prior vendors I've been exposed to. It requires a lot more to "learning" to fully utilize the system.
- Some standard payroll produced reports aren't available. For example, there is not a standard report that is produced (or available for running) every payroll period that shows all of the checks/vouchers that were issued and their YTD totals.
- A number of items require you to create them from scratch every time rather than allowing you to "copy" them. This includes basic things like earnings, deductions, and gadgets and bigger processes such as life events and open enrollment.
- Open enrollment doesn't allow edits once it has started. We found one of our deductions wasn't showing for a benefit group a day into open enrollment and were unable to fix it. We had a large group that required manual edits after open enrollment closed which impacted our reporting.
- Historical point-in-time reporting for benefits is lacking. We wanted to run a benefit statement effective on the start of our benefit year a couple of months later and were unable to because it couldn't "look back" and snapshot information for active and termed people at that time.
- The various people assigned to your account can be confusing. We have an Executive Relationship Manager, an account manager, a customer service person, a tax person, a wage attachment person. It'd be easier if we just had a team email/contact that everyone could get information from. Trying to keep up with who does what is kind of a pain. This is especially true since they get switched around a lot. I'm on my third account manager since we implemented 7 months ago.
Ultimate Software
- Human Resource aggregation
- Ease of Payroll
- Federal, State and Local taxation.
- Business Intelligence is incredibly hard to navigate.
- Report building could be a lot more streamlined
UltiPro Review
- Training
- User Interface
- There are too many contacts to get things done sometimes
Ultipro goes above and beyond
- Open enrollment, easy for employees to pick what benefits they would like.
- Importing a bonus run for payroll. instead of entering amounts for each employee, I can upload using a spreadsheet.
- Platform configuration.....this helps to change lingo in Ultipro to match the lingo you use in your company.
- It is very difficult to figure out remaining PTO time throughout the year. There is not a place to future date to see what you will have available in the future.
- Time cards are hard to read. It is not easy to add a line to a day to enter time.
- Workflows
- Ease of use
- UTA could be improved upon (but I think a lot these concerns are being handled with an upcoming release)
- At times it feels as if the entry level technicians aren't as familiar with the product as they should be.
Great program that saves time & money!
- Tracks qualifications of applicants if you use internal/external assessments. As long as you have them set up correctly they are very helpful.
- Tracks approval process and doesn't allow any one department to "skip steps" in our hiring process.
- It's very easy to use-it shows exactly what is needed, there is no guess work as to what is required or not and if you don't input everything correctly it tells you what is missing/needed without making you guess.
- Applicants entering information - if they parse their resume it doesn't change address, city, etc., to proper punctuation, therefore, creating extra work for recruiting team when creating offer letters.
- Notes related to applicants - it would be great if they were editable so that one could add to a note anything that is pertaining to the same requisition or applicant question instead of creating multiple notes for the same person/requisition.
- Saving feature - if you update the job description then add/remove an assessment without hitting save before doing so you lose all changes you made on the job description.
Ultimate Software Rocks!
- UltiPro provides a single HR solution for managers and employees. The functionality is intuitive and users engage.
- We have gained control over the experience our users need. UltiPro is configurable to our needs while providing best practices with standard functionality.
- Cognos has made reporting HR data easy. The tool is powerful, but not too complex. We have been able to automate several processes. This saves substantial time and increases accuracy.
- Browser compatibility. Different browsers yield different results. This is a moving target for all SaaS vendors, but it would be great if it were not as apparent.
UltiPro HRIS and UTM Review
- The reporting is much better than our previous system.
- There are a fewer manual process with UltiPro than with our previous system.
- Our current Account Manager is GREAT - very knowledgeable and helpful.
- Our implementation was not smooth.
- You have to open a case for everything, you can't just call your Account Manager.
- There were products we learned about after implementation that could have better suited our needs.
- We have worked with some individuals that are not fully knowledgeable and have provided incorrect information and/or led us down the wrong path.
Honesty First
- Each function is easy to find.
- There are hundreds of pre-populated reports.
- They always offer training to enhance your ability.
- Customer service is always available.
- A quicker chat function, for questions on the fly.
- Back office could use a updated over-haul.
- UltiPro is intuitive for the employees to use.
- It helps to make the lives of administrators easier as well with such functions as Manager Self-Service which will allow administrators to focus on more advanced functionality to help enhance business processes.
- Sometimes, the functionality is not as intuitive as I would like. It feels like it was built by developers, for developers. For example, it is very difficult to update job history. Currently, a case must be opened to adjust employee job history.
- There are some service issues. Depending on the consultant who is working on your case, you may get different answers. Also, the cases are sometimes prematurely closed before I have a chance to accept the case resolution. This is a training issue.
Ultipro Review
- Performance management
- Compensation management
- Support
- Time on case resolutions
- Having salary plans for raises that occur on hire dates
The Good...the Bad and The Excellent
- User interface
- Reporting options
- UltiPro Time Management (UTM) interface with the Core
UltiPro the Ultimate?
- What I expect from an HR/payroll system is reliability and accuracy and UltiPro exceeds in both these areas.
- I like the balance of having a configurable system that does not require vendor intervention for certain changes, but does have support available when you need it.
- Customer service is great. There was a short time when they were experiencing growing pains were this suffered, but now they are back on track with great response times.
- I love that it can be used from any web browser. This allows employees and managers to approve time and have access to data from any computer or mobile device.
- UltiPro Time Management could use reporting improvements. The reporting capabilities are much less robust than the core system. That being said, though, I think for some people, the "simplicity" is comforting to them.
- The salary planning module needs to allow tons more flexibility, but it's not a core offering, so I don't see this as being high on the list of their priorities.
UltiPro the only portal you will need for HR functions
- Easy to clock in everyday for users.
- Easy to navigate around the site to get where you need to be.
- Easy to get into time management to request time off or to view your punches.
- Wish Ultipro would use Single Sign-on (SSO)
- Ability to turn off clocking in from phones
HRIS Review
- Reporting on almost every system field.
- Time keeping reports and payroll processing.
- Payroll processing could be more user friendly.
- Onboarding and recruitment lack more manager initiated workflows.
UltiPro Payroll Software is Great!
- All tax information is kept up to date and balancing is easier for the quarter and year end.
- I can see all locations' payroll information and assist them with any problems they may be having. There is security to limit access to certain locations for other individuals.
- An online chat screen is available if a payroll is open and immediate assistance is required. This is very beneficial in keeping a payroll moving forward in a timely manner. We have used it successfully several times.
- The time and attendance is somewhat cumbersome, however there is a time reporting module that is easier to use. It was just not available when we implemented, so we chose to stay with time and attendance.
- Business Intelligence reports are difficult to write at first, but once you get the hang of it the reports are easy to generate.
UltiPro Hits the Mark
- I believe UltiPro handles payroll efficiently and effectively.
- UltiPro handles benefit administration sufficiently.
- UltiPro's customer service is outstanding.
- UltiPro could improve the benefit functionality: The ability to handle life insurance age reductions automatically, the ability to handle FSA and COBRA administration within the platform, the ability to handle the Evidence of Insurability process, the ability to automatically lower a spouse's voluntary life when the employee lowers theirs below 50% limit.