Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
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Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.676%
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Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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$24.90
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$149.90
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What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Reviews
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June 27, 2018
Zoom: a good solution for video conferencing
Zoom has been used for our organization to video conference with external endpoints. This enables any of our internal endpoints to conference with just about anyone in the world, by whatever means they may have to video conference: mobile devices, laptops, or enterprise systems.
- Zoom is great for last-minute video conference requests, when thorough testing is simply not an option.
- Zoom is great for setting up conferences between different platforms and endpoints.
- While Zoom is a good solution for multiple endpoints to conference together, it does not provide a lot of administration or call management options.
- It is very difficult to manage or change the view for enterprise endpoints joining a Zoom conference.
June 27, 2018
Zoom! or Zoom?
Zoom has been utilized at our business across all the departments in our organization. It has been extremely useful in the middle to upper management echelons as we have used it mainly for webinars and other group "meetings" where our members are not all in the same location at once.
- Zoom allows for the easy sharing of screens from one person to another - this is helpful if members are scattered in different places and you don't want to share documents, but you do want to see what others are doing.
- Zoom is easy to download and start running if the person on the other end does not have it. The application is extremely user-friendly and super simple for most people to download and use.
- Unlike other webinar features, this doesn't seem to have a text/messaging app built into it. I think that this would be a helpful piece that Zoom could have built in.
- The camera/video feature for facetime-like interaction is not the easiest to turn on and off. It is nice, but hard to use.
June 27, 2018
Great quality for good price
Zoom has been used by our organization for more than 2 years. We use it across the whole organization as a tool for both internal and external communication. Zoom allows us to have a good quality video and audio calls with our colleagues, existing and potential clients and partners from all over the world.
- Very good quality conference calls
- Nice pricing comparing to what other providers offer
- Awesome customer support, never had an issue with them
- User Interface not very friendly, needed some time to find everything
- A few times at the beginning of scheduled calls, the video turned on without even asking me, which was very uncomfortable. I fixed this issue in settings
- Needs more advertisement so more of my clients and partners will use it
June 15, 2018
Zoom right over to reliable video communication!
Several departments within our organization use Zoom - mainly Sales, Customer Success, and Support, but every so often other internal members requires Zoom for business calls. Zoom has been a great solution to our business call and conferencing needs. From video calls to screen-sharing to webinars. Zoom has provided tools across our organization to help us connect within and with customers in a clean, effective manner.
- Zoom is an exhaustive conference call solution. Anything you need across your internal departments for communication, Zoom most likely has. It caters to my Customer Success team by providing us with effective ways to connect with customers for QBRs and fully equipped webinars and trainings, caters to Sales by allowing them to run successful demos and record calls with prospects, and caters to Support by allowing them quick access to troubleshooting calls and screen shares with users who need live assistance.
- Zoom covers the details very well. They think of all the little things that are necessary to customize a call like annotations, pausing a screen share, breakout rooms, and cloud or local recordings, and audio transcripts.
- Zoom integrates well with the tools we use, especially G Suite. We rely heavily on Google Calendar to coordinate events and Zoom has made it very easy with their Chrome extension to embed meeting information into an event.
- Call quality improvement is always one that we will continue to hope for. We are on many international calls, and many of them cause customers/speakers on other ends to sound faint and muffled. We dream about voice clarity improvement in the future.
- Zoom's dial-in instructions are very detailed but also perhaps provide too much information. It would be helpful if they improved the way the instructions are populated, perhaps by allowing us to more easily edit the format/template (they do currently let you adjust the format/template but it's difficult to do from a user standpoint).
- Dialing into Zoom, sometimes it doesn't pick up the Meeting ID correctly and we have to dial it multiple times (even though we've pushed all the right buttons/numbers). It will usually register one of the numbers twice accidentally, which is somewhat annoying.
- Zoom could improve their meeting layout in screen shares so it doesn't cover the screen that is being shared. Right now it doesn't really hide effectively.
June 15, 2018
Sharing your screen, not your pain
Zoom is being used by our business every single day. We use Zoom for group meetings since some of us work remotely. Zoom is also used when we introduce our application in demos to potential buyers. I personally use Zoom to help support clients on our app when they need simple guidance or if we need to walk through a complicated task or issue that's easier to view and communicate while looking at the issue together compared to sending back and forth emails which can take up valuable time.
- Zoom has a really nice user interface that I find simple to use.
- The connection to Zoom has been very stable in my experience.
- Zoom works really well on both Mac and PC. I've also heard it runs pretty well on Linux (I do not have any experience with the Linux version).
- I may not be seeing it in the app, but I would love if Zoom was able to provide details about what kind of device someone is using when I try to support them. Examples include what version of a browser someone is using, what OS they're running - anything that prevents me from having to ask the same questions over and over again.
June 14, 2018
Zoom is amazing - no other call platform compares!
Zoom is used as our primary means of doing audio/video calls. The entire company uses Zoom as well as our customers. I first used Zoom here doing my interview process. Zoom addresses the problem of reducing the friction associated with setting up audio/video call software. Zoom does an amazing job here - the footprint of the software is minimal.
- Zoom is extremely easy to set up. It only took about 3s from downloading to installing.
- Zoom is extremely small. The download was tiny, less than 10MB in size!
- The call quality with a reasonable internet connection is extremely good. I've rarely had issues with call quality.
- Zoom could do a better job with moving some of the calls to action buttons in easier to see areas. Every now and then folks can't initially find where to click to share their screen.
- I'd like to the ability to paste images into the chat.
- It would be nice if the chat transcript could be downloaded for the host. I haven't seen this offered.
June 14, 2018
Zoom is Your Remote Consulting Friend
I use Zoom in my solo marketing practice to work with clients remotely, which saves a ton of time for both of us — rather than meeting in person. It's a great way to demo software, explain Google Analytics results, walk through a design, etc. I also plan to use it to run webinars for promotional purposes.
- It takes under a minute to set up a link to email to clients. That's great, especially when you're in the middle of a call and need clients to jump on the computer with you.
- I'm not particularly fond of being on camera, so it's easy to use Zoom without it.
- The free version is pretty robust, but at $15/mo, upgrading isn't a big issue.
- It's a significant part of my marketing stack, and I recommend it all the time.
- This is a rare thing to say, because I'm always evaluating low-cost marketing software, but I haven't found any problems yet. Could be because I haven't moved beyond the Web conferencing features.
June 14, 2018
Zoom Review
We use it for any calls with customers, prospects or internally when people are on the road. Additionally, we use it for meetings to have a video component. Lastly, we use it to record conversations for future reference so we can go back listen to anything important that we may have missed.
- Record meetings
- Makes calls easy
- Simple video conference
- Sometimes starting a meeting has to happen and otherwise, it doesn't, this may be a bug that needs to be fixed
- Recordings aren't always where I thought
- Video isn't always perfect quality
May 25, 2018
Zoom packs a powerful punch
Score 9 out of 10
Vetted Review
Verified User
Zoom is used by our entire organization. So far since Zoom's enterprise-wide implementation, there have been minimal issues. Most issues tend to be the result of user-error. Zoom provides an easy-to-use conferencing capability to any individual who wants to host a multi-user conference with both internal and external participants.
- High quality audio and video calling
- Easy to set up any type of hardware
- Mobile app is top class
- Some sort of master volume compressor to keep all participants at the same volume level
May 22, 2018
Videoconferencing with Greatness
Zoom is being used by the whole organization at this moment. The company currently has two paid accounts, one for sales other for support. Every individual including myself has a personal account tied to the paid ones (per invitation). Individual or personal account is used for short meetings with the customer. There is a 40 minutes limit for personal accounts. Sales account is used for longer meetings with customers, demo sessions or coaching. support account is used by the support team to provide services and remote support to our customers. they can connect to any virtual environment here zoom is accepted.
- Ease of Use
- Works great on iPhone
- Screen Share at its best
- Cloud and local recording of meetings
- inApp features like chats, polls, taking control over connected participants
- Webcam activation depending on invite settings can be annoying or invasive for some people
- Connect via computer audio can have glitches and people needs to connect voice by phone
- It can freeze sometimes
- Take care on which screen you share if you have a multiple display set up
- Can disconnect meetings for others where group-shared accounts user start another meeting not checking availability
May 01, 2018
Great for online meetings
Zoom is used as the main communication platform for online meetings in our department.
- Screenshare
- Breakout rooms
- Voice recording
- Sharing recordings
April 17, 2018
Zoom works!
Our clients are across the globe so an easy connection to communicate is important. I make instructional videos that are easy to record through Zoom.
- One strength is there is no requirement to have an account like on Skype. They can click and go.
- Some of our clients like that they don't have to use their camera on their computer.
- Easily finding the mute/un-mute buttons are a big help. When we have a training with several people on at once, saying "look on the bottom left and mute because you have too much background noise" is easy.
- I really have no issues I can think of that would improve it.
Right now, it is on a 1-to-1 basis that is used when you need a phone number and video chat to have a meeting for people who do not have a GoToMeeting license (which the company has bought). It is good, except for the constant stress of whether too many people may join a meeting and then you will not be able to use the zoom link. This has yet to happen, but is certainly a warning that you can see a lot with the free version.
- Easy to use and integrate into meeting calendar invites
- Good and screensharing
- Good and easy group video conferencing.
- It does not seem like it has as many plugins or integrations as GoToMeeting. That seems like it would be the biggest hesitation for migration, since GTM plugins into a variety of other business tools we use.
- I do not like the complete screen takeover when someone shares a screen. It would be good to have some screen size and view options, similar to GoToMeetings UX.
April 06, 2018
In one word, Zoom is Reliable.
Our company has four locations across Canada and we need all to share information and have working meetings.
Zoom has become the preferred video conferencing service in all our departments. Sometimes one department has two or three meetings in a single week.
Even though the organization has a conference call system, we have more productive meetings when we can see each other on the screen. People tend to focus more and it is almost impossible to do other things during the meeting while the other members of the team are looking at you.
Zoom has become the preferred video conferencing service in all our departments. Sometimes one department has two or three meetings in a single week.
Even though the organization has a conference call system, we have more productive meetings when we can see each other on the screen. People tend to focus more and it is almost impossible to do other things during the meeting while the other members of the team are looking at you.
- The most important strength we have identified with Zoom is its reliability. In 2016 our teams were using either Zoom or another well-known video conferencing service but little by little Zoom became the preferred option. It was almost natural selection, where the most reliable service survived. The audio and video have little or no problems, no lost connections, audio echoes, robot voice, frozen video, etc.
- Zoom has one great advantage over its close competitor and it's the ease of use. The other service became too complicated as there were a lot of compatibility problems with their business and personal versions installed in the computers. Zoom works smoothly regardless of the version that every member of the meeting is running. You can run the browser version or the desktop app without any complications.
- The meeting ID number is very helpful to organize meetings. Sometimes this feature is overlooked, but it is crucial to have perfectly clear what meeting you are attending. It's like having your own meeting room with the door closed, instead of having a conversation in the middle of the lunchroom in an open space.
- Screen sharing in Zoom also runs smoothly. It is very convenient that you still have the small windows with the live video of the participants, while most of your display is showing the screen that is being shared.
- Audio detection is a nice feature that promotes focus. Whenever one member of the meeting starts talking, the main window shows his/her video so you don't have to be guessing who is talking and saves you those fractions of a second where your brain is trying to match the audio with one of the many thumbnails showing the video of the participants. In conversations or discussions, this makes a big difference.
- The interface is not that intuitive. Even for frequent users, it is common to go through some trial and error to do what you want to do, no matter what you did exactly the same last week. For example sharing your screen, muting your audio, etc.
- Time management is not embedded in the interface, or at least it's not obvious. When running a limited time meeting it is annoying to get cut off all of a sudden because nobody noticed that the time was running out. It would be very helpful to have a warning clock during the last minutes of the conference.
- Creating meeting IDs in advance is possible but is not that easy. You need to know your way in the application to find the way to schedule a meeting ID. I would like to see a simple button to do it easily.
April 05, 2018
A champion well worth the wait!
The entire staff in my department has been properly and effectively instructed in how to utilize Zoom to its fullest capacity. Zoom is a diversified site in which 2 or more staff members can communicate and at the same time produce positive results therefore successfully achieving their ultimate goal. My department has never used such a method in one site. They can and do now with Zoom.
- Bring everyone together at the same time
- provide privacy when needed
- allow the host control and designation over the meeting
- provide effective results at a low cost
- I don't like the fact that a host can intervene or read the private messages between 2 attendees.
Zoom allows us to make sure that we communicate internally as well as with our customer base on daily basis. It presents a variety of connection options for those who are invited from outside to connect and join the conversation. We present our SaaS product on Zoom, which can be achieved smoothly through the Screen Share option that zoom presents.
- High quality video calls
- Phone and mobile support for external users
- Screen share and recording with ease
- It could improve its UX, menus are hard to navigate
- It could create direct integration with CRM tools and work as an extension
- Team conference or team visibility options would be helpful
April 03, 2018
The best of a fairly miserable bunch
Across the whole organisation. We had a few solutions including Skype, Google Hangouts, and some conference lines.
We do a lot of conferences globally and the ability to dial in plus have browser access is very helpful. We know we can, but haven't yet, started recording calls and other handy things like that.
We do a lot of conferences globally and the ability to dial in plus have browser access is very helpful. We know we can, but haven't yet, started recording calls and other handy things like that.
- Phone and browser access
- Ability to record calls
- Easy scheduling
- Struggles in low-internet environments
- Update of the Zoom installer can make meetings late
- Would be good to have better gcal integration
March 23, 2018
Zoom Newbie
We use Zoom to host webinars and internal meetings.
- Zoom records meetings in mp4 format.
- Zoom allows us up to 100 participants.
- Zoom allows early registration for webinars.
- I would like a link to send panelist explaining how to best prepare for a webinar (ie. computer setting, background noise control, internet recommendations)
March 22, 2018
Zoom Review
Zoom is used in our daily operation for all our different departments, areas and teams. It is one of our critical tools to use every day. All our global team uses it to connect and have different types of meetings. Zoom comes to complement the work from home modality which allows being fully interactive with coworkers and connected to meetings like you were interacting in person.
- Low bandwidth requirements in comparison with similar tools in the market
- Ease of use
- Powerful sharing screen options
- Split sessions option is great to make really interactive meetings with different teams
- The chat option should have more options available
- Real-time translation will be a very useful option
March 22, 2018
Best option for Remote Virtual Session
As a consultant services provider, in our company we use Zoom as the first option to handle virtual session rooms for tasks that involve remote interactions with our customer or prospect, related to training, support, sales, demos and coaching activities. Most of the meetings with our customers are managed through this software rather than by phone calls.
- Integration with Google Calendar to schedule meetings.
- Very light application for remote session that can be used even with low rate internet connections
- Audio features that enable the user to connect through the PC or Laptop and through phone call
- Chat and sharing options
- Can record the session locally or in the cloud.
- Dismiss the Control Panel when you are sharing your screen
- Could be nice if over the screen that we are sharing have available control for pointer and market to enforce sections of the material shared
- Some user refers problem to enable the audio plugins and need to use the phone call option
Our staff is 100% remotely based, meaning that everyone in the organization uses Zoom. We use Zoom specifically for the video conferencing functions as well as the screen share function. Experts say that 80% of communication is non-verbal, so when having a staff meeting or meetings with our clients, it's imperative that we're getting 100% of the communication that is being given to us, both verbally and non-verbally.
In addition, when training new staff or clients, it's so helpful to be able to screen share easily back and forth, which allows whoever is being trained to "see one" then "do one", and I can watch and confirm that they understand what we reviewed. When you're miles or a whole country apart, video conferencing is a must have and Zoom does a great job!
In addition, when training new staff or clients, it's so helpful to be able to screen share easily back and forth, which allows whoever is being trained to "see one" then "do one", and I can watch and confirm that they understand what we reviewed. When you're miles or a whole country apart, video conferencing is a must have and Zoom does a great job!
- Zoom makes staff meetings with our remote staff so much easier to manage. The software is intelligent and automatically switches the main video feed to the active speaker, meaning you're naturally looking at the person talking without having to do anything with your settings. In addition, it shows smaller boxes of every active user in the meeting, so you can still take in everyone's reactions to the speaker. Having that ability to have non-verbal feedback is great when you're the one presenting the information, and you can easily make adjustments to your presentation. It makes it feel like you're all in the same room even if you can't be.
- The screen share feature for Zoom is incredible. Even for users who have never used the software before, Zoom is just user friendly, it's a one-click action, and then you're sharing! It's also easy to switch back and forth, which is great when you're training someone and you want to watch them in action to ensure they understand the material.
- Sometimes during meetings a staff member may have questions but it's difficult to interject yourself into the conversation. One way Zoom overcomes this is with a chat window with pop-up notifications when someone makes a comment. This is particularly helpful to the presenter, so that they know there's a question that needs to be addressed.
- One default setting that I personally dislike is when a presenter shares their screen, it automatically opens to a full screen on my computer. If I'm using 1 monitor and am taking notes in another software on my computer, this can become frustrating as I have to quickly make the selection to exit out of the full screen so that I can also see my notes. Perhaps Zoom could create an integration with another note taking software (like Evernote) so that you could have a pop-out in the Zoom meeting to take notes and then have those sync to your note taking software automatically.
March 09, 2018
Zoom - Great Value (Free!) Great Functionality & Quality
I came across Zoom last year through a remote contact who wanted to chat. I have used Skype, Facetime, Hangouts, Messenger Video, Zoho Meet & WhatsApp to chat with clients in the past soo adding another comms channel to my list wasn't too hard. I have continued to use it as a comms channel for a number of clients primarily on a 1-2-1 basis although I have had meetings with more than 1 other user. and I especially like that you can record the session. AS I Use Google Calendar I also like how the plugin allows me to schedule Zoom meeting from the calendar.
- Easy Scheduling from Google Calendar
- Easy for a participant to join a meeting
- Ability to recording the video meeting is a plus
- Ability to share desktop & application is nice
- Free personal version has lots of functionality
- Increase time limit on group meetings to c60mins - (or I could upgrade!)
- Not as widely known as Skype etc but getting there!
- Struggle to get a third because the free version is very good & has so much functionality
March 09, 2018
Zoom Review
We use Zoom for almost all calls, if not all calls. I work on a remote team in our Chicago office, and the rest of my team is in Atlanta. So it's easy for me to zoom in and see all the beautiful faces on the calls with more than 20 people. However, it's also nice when I have a question for my Visual Lead and can give him control to my screen to show me something new in Illustrator, or have my friend help me with Python homework. So with that, I do use Zoom for both personal and business. It's a GREAT collaboration tool. I believe that every department uses it for meetings and collaboration as a whole. Lastly, I use this software for user testing. Since I am a UXR, it is easy for me to use zoom as a channel to test software products with our clients. Give them access to play with the page etc.
- The ability to provide control of the mouse to people who are on the call. This is a huge help with user testing when asking clients to play with wireframes and prototypes.
- The feature where you can soften your facial features, huge thumbs up to whoever came up with that one. Wow, that helps when working from home with no make-up.
- The backgrounds that you can put into the zoom are so much fun to play around with when you're on calls with the team, to lighten the calls and make them more fun and light-hearted.
- Huge strength is the fact that you can do the gallery view, I didn't realize that was an option until very recently, but seeing everyone on one screen is amazing for remote workers.
- Whiteboarding would be a great functionality for remote teams.
- If zoom could be similar to a beam type deal, putting us on robots for remote teams. That would be sick.
- picture clarity can sometimes be dull if the picture quality could be better that would be wonderful!
- Set the screen share size to the real screen size so that users don't get confused. Also, turn the video off to start out, make people change it for themselves.
January 26, 2018
Zoom your video
Score 8 out of 10
Vetted Review
Verified User
Used Zoom for video web conferencing with some of our customers, it provides great video experience and good sound quality, so communication was pleasant and smooth. IU is simple and very intuitive, so even when I saw Zoom for the first time it took several seconds to understand how to work with it.
- The best video conferencing I ever saw, even with several video streams your conference remains smooth
- Sound is good enough to feel yourself comfortable
- Simple and intuitive UI
- While having outstanding video quality, sound is still good, but could be better. More advanced noise cancellation will be a good idea
January 26, 2018
Zoom has been a great company decision
Zoom is our official video-conference application. It is used company-wide. All client-facing personnel have an account, and all department leaders (even if they don't talk directly to clients) have an account as well.
The one thing we are solving is making it easy for our clients and potential clients to join a call with us. They just have to follow a link on the calendar invites. Also, we improved a lot the quality of our calls, video calls, and screen sharing. It just works. In the years using it, I have never had a single quality or disconnection problem while using Zoom.
The one thing we are solving is making it easy for our clients and potential clients to join a call with us. They just have to follow a link on the calendar invites. Also, we improved a lot the quality of our calls, video calls, and screen sharing. It just works. In the years using it, I have never had a single quality or disconnection problem while using Zoom.
- Before Zoom we tried a bunch of other online calling and video conference services. A LOT of them. The minute we started using Zoom we said "this is the one" and the reason why we like it so much is pretty simple. In fact are the only two things you are looking for to have with a video conference system: (1) stability on the calls and (2) easy to share and log in for invitees.
- The quality of the calls is really high. In the year+ using it I have never had poor quality on calls.
- The only thing we dislike about zoom is the User Interface. It looks really ugly. Doesn't look like a modern digital product. They could really use some help in designing a new user interface and a new look and feel. Their UX is actually fine. Is the UI the one that we don't like.