Fresh Experince based answers
We use 8x8 X Series for upgrading old telephones systems to new ucaas.We port thier numbers into 8x8 X Series and provide appplication …
Starting at $24 per month
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
Recent Reviews
Awards
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Popular Features
- Answering rules (348)8.989%
- Call recording (300)8.787%
- Directory of employee names (307)8.787%
- Message alerts (336)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
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- Competitors
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- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(723)Attribute Ratings
- 9.8Likelihood to Renew
- 8.9Availability
- 8.9Performance
- 9.4Usability
- 7.7Support Rating
- 8.9Online Training
- 9.1In-Person Training
- 9.1Implementation Rating
- 8.5Configurability
- 8.7Product Scalability
- 9.1Ease of integration
- 7.1Vendor pre-sale
- 7.1Vendor post-sale
- 8.7Professional Services
- 8.3Contract Terms and Pricing Model
Reviews
(51-75 of 261)Companies can't remove reviews or game the system. Here's why
As an employee, we have used many communication systems in the pst such as Skype, Zoom, Microsoft Teams, Slack, etc. I believe the reason why 8x8 X Series is better than all its counterparts is due to the one-stop solution it offers along with better quality. In my opinion, the other products that I mentioned were never as smooth to sail as 8x8 X Series.
July 20, 2023
8x8 X Series is a great system, but, in my opinion, implementation and account management makes it not worth it.
- Comcast Business VOIP (VoiceEdge) and Cisco Unified Communications Manager (Call Manager)
In my opinion, Cisco is just way to hard and over priced for the features we needed. I believe Comcast was a good system, but required additional onsite hardware and their mobile and desktop app needed some improvement.
July 20, 2023
It was better than I thought.
July 18, 2023
8x8 Review by IT Professional
8x8 was the right price and included the feature-set our employees needed in a more modern business phone solution.
May 01, 2023
Great product 8x8 x series!
8x8 has a great product
April 25, 2023
Quick overview from sales
Better support with 8x8
April 25, 2023
Simple solution for all your business needs.
Admin interface is much more intuitive with 8x8. I was able to easily train my team on user administration and day to day support of our end users. Even our non-technical contacts are able to handle the simple day to day tasks.
Meeting platform is easier to leverage with 8x8 outlook plugin. Makes scheduling meetings breeze.
Meeting platform is easier to leverage with 8x8 outlook plugin. Makes scheduling meetings breeze.
I put my signature of approval on this product due to the fact I trust the internal process and the people at the enterprise, business, and organization, Majestic, that we were doing something good for everyone and making everyone's job easier, better, and hassle-free as we pivoted when the pandemic occurred and several teammates were able to work from their homes and or travel and work.
April 03, 2023
8x8 is My Best Friend!
Cost savings and functionality was the determination as to how 8x8 was selected.
April 03, 2023
Review for recent transition to 8x8
We came from an on prem Cisco service that was old, clunky, hard to configure, on prem recording storage, and reporting was a nightmare. 8x8 had a solution for an updated experience that was easy to use and robust in features for all of these complaints and problems from the Cisco system.
March 28, 2023
As a newcomber to 8x8, nothing but impressed...
While I was not part of the 8x8 selection process (solution was in place when I arrived to my company about a year ago), the 8x8 product gives us a robust, flexible solution to meet our present and emerging customer needs. User set-ups and permissions are straighforward and reporting is sound. As compared to Genesys, 8x8 has demonstrated a much higher rate of on-line reliability.
March 07, 2023
8x8 is the best UCaaS on the market!
WAY better!!
March 06, 2023
Simple for all Calling & Messaging Needs
I have not utilized any other products similar to 8x8. The closest would be Microsoft Teams, which we use to message other individuals and groups within the company. It has similar features as 8x8, including calling, instant messaging and video chatting functions. We utilize 8x8 in addition to Teams, for when we wish to contact individuals outside of Caruso.
March 01, 2023
8x8 Series: Great low cost option with limited features
- Zoom, RingCentral Contact Center and Microsoft Teams
Zoom, RingCentral and Microsoft Teams provided a better UI than 8x8 Series in my opinion, but our primary factor for selecting 8x8 Series was due to the overall price. It was cheaper when we made the decision to use 8x8. Unfortunately, not all of the features that we used were available with 8x8 Series. Overall 8x8 Series is a decent product and if you don't need all of the extra features, it is a great product for the price and doesn't lock your phones so they can't be used with another product. Also can support older phones. They also handle the updates on the phone once provisioned which is a quick and smooth process.
February 20, 2023
A Good System, but needs improvements
We used the ShoreTel phone system software and phones. They worked very well together - calls could be made with either the software or the phone and they interfaced well. Phone calls answered on the handset could be manipulated with the software. However, there were no shortcut keys and the software was outdated. Setting up audio files for voicemail greetings was cumbersome as was setting up schedules. We selected 8x8 because of better security, software that would be updated regularly and hopefully improved upon, for the enhanced customer service and for the price. We also chose it for the features that allow us to work remotely whenever necessary. The Teams integration is especially valued by our firm and that also keeps cost down. All in all, we do appreciate the 8x8 system, but there are improvements to be made - as with everything.
February 08, 2023
8x8 X Series Review
- Avaya Cloud Office, RingCentral MVP, Unify Office by RingCentral and from Atos
8x8 X Series seems to be more flexible and feature rich than other similar public cloud telephony solutions.
December 27, 2022
8x8 multi platform solutions
- Five9
Fax, landline, mobile option are the best features that provided by 8x8. Toll free number & DID Number inventory for customer, time to time training session for administrator free of cost. Call distribution ACD works great, auto attended functionalities, call forwarding from one channel to another, support multiple platforms for telephony.
December 22, 2022
Excellent price and product!
My experience with 8x8 has been 100 times better than the other companies that we previously used.
December 21, 2022
Works n All 8x8 Review
The products are basically the same - cloud based, remote provisioning, VOIP based. 8x8 is a superior product in terms of scaling, however the downside in this particular comparison that due to the global nature of 8x8, issues of deployment are not as easy to resolve and time taken is a lot longer which can impact on customer satisfaction if issues become immediate during the "Go-Live" process. Whilst the testing should iron out these issues, there is always the fact that in the real world, clients will want something changed, or an issue will occur.
December 21, 2022
Beginner user
Decision made by upper mgmnt
December 21, 2022
8x8 worth it!
December 16, 2022
8x8 is great
December 15, 2022
8x8 is the way to go!
8x8 portal never seems to be down, other cloud providers have issues with access to their portal.
December 08, 2022
99.99% uptime, that's 8x8
8x8 X Series offers tiered pricing plans that meet our companies needs. Some of our employees currently use teams for messaging and conferencing. i prefer the functionalities that 8x8 X Series offers such as adding a background or blurring the background. I also like how 8x8 X Series updates and synchs everything across all platforms; desktop and mobile devices.