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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks …
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Act-On review

10 out of 10
September 25, 2019
We are using Act-On to reach our customers through email blasting. We also use landing pages and forms to support our website. Currently …
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A great marketing tool

6 out of 10
May 11, 2019
Incentivized
Act-On is used by several departments. We use it for outbound and inbound marketing purposes. We also use it to score leads coming in for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (112)
    8.1
    81%
  • List management (111)
    8.1
    81%
  • Standard reports (112)
    8.1
    81%
  • Email deliverability reporting (112)
    8.1
    81%
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Pricing

View all pricing

Professional

$900

Cloud
per month (starts at 2,500 active contacts)

Enterprise

$2,000

Cloud
per month ( starts at 2,500 active contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Act-On Software Demo

YouTube

Act On! Software Demo

YouTube

Act-On Software and Touchtown: Personalization and the Buyer’s Journey

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9
Avg 7.6
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Product Details

What is Act-On?

Act-On is an adaptive marketing platform that drives personal and purposeful multi-channel marketing, that aims to spark better inbound and outbound marketing, enable a tighter alignment with sales, and turn user data into substance to act-on.

The vendor states their customers range from start-ups and fast-growing young companies to well-established enterprise institutions; from marketing teams in small and medium-sized businesses, to independent teams in large enterprise corporations. They use Act-On in many different ways to realize their marketing objectives.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: SEO
  • Supported: Forms
  • Supported: Events & Webinars

Act-On Screenshots

Screenshot of List Segmentation - Segmentation using behavioral, demographic and/or firmographic dataScreenshot of the Quickstart PageScreenshot of Landing Page Composer - landing pages are designed with a drag and drop function

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

HubSpot Marketing Hub, Net-Results, and Salesforce Marketing Cloud are common alternatives for Act-On.

Reviewers rate WYSIWYG email editor and Dynamic content and Landing pages highest, with a score of 8.1.

The most common users of Act-On are from Mid-sized Companies (51-1,000 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)67%
Enterprises (more than 500 employees)4%
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Comparisons

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Reviews and Ratings

(407)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks quickly. Several reviewers expressed this sentiment, highlighting the platform's user-friendly design that requires minimal training.

Flexible and Catering to Different Skill Levels: Act-On has been praised for its flexibility and ability to cater to users with different skill levels. Multiple reviewers commented on how the platform can accommodate both simple and complex campaigns, making it accessible for novice users while also providing advanced features for experienced marketers.

Robust List and Contact Management Capabilities: Act-On's robust list and contact management capabilities have been appreciated by users, enabling seamless communication within the platform. Many reviewers mentioned this as a positive aspect of Act-On, emphasizing its effectiveness in managing contacts and facilitating targeted marketing efforts.

Unintuitive and Confusing User Interface: Multiple users have expressed frustration with Act-On's user interface, finding it to be unintuitive, confusing, and difficult to navigate. Some reviewers mentioned difficulties in finding certain features and abilities, resulting in a time-intensive process.

Limited Customization Options: Several users have mentioned limitations in Act-On's customization options. Specifically, the form builder is considered somewhat difficult to use, with limited CSS customization available, requiring manual updates on every single form. Additionally, the landing page creator lacks flexibility in terms of design and layout.

Performance Issues: Users have reported experiencing slow and laggy performance when using Act-On. Edits often fail to save or are lost if left idle for a few minutes. These issues can significantly impact productivity and frustrate users trying to complete their tasks efficiently.

Users highly recommend Act-On for its ease of use and configurability, praising its resources, innovation, and accessibility. They suggest utilizing the available tools and resources provided by Act-On, such as training video courses, help documentation, and customer service. Users also appreciate Act-On's user-friendly interface and easy accessibility to information and tools.

Another common recommendation is to leverage Act-On's capabilities for email marketing. Users advise properly segmenting email lists and testing email blasts before sending. They find Act-On to be an excellent platform for personalization, targeting specific users, analytics, and automation.

Lastly, users recommend taking advantage of Act-On's support and return on investment. They suggest getting a demo, attending training sessions, and trying Act-On for a month or two to fully experience its benefits. Users find Act-On affordable and praise its fast interface for managing customer relations effectively.

In summary, the most common recommendations from users are to make full use of Act-On's resources and tools, leverage its capabilities for email marketing, and take advantage of the support and training provided to maximize the return on investment.

Attribute Ratings

Reviews

(176-193 of 193)
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Sharon Welk | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Act-On is being used by our marketing and sales teams. We utilize it to send trackable emails and monitor our website visitors. The business problems relate to efficiency of our outreach, we circle back to those who open/click on our emails and that this info is readily available in Salesforce is very powerful. We had zero intel coming out of our website before Act-On, now we know how to recognize known visitors and capitalize on any website visitors. We can see which ads are driving traffic to the website and understand which LinkedIn groups are successful in generating interest in the same way.
Abhishek Reddy Malipeddi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Act-On has become a key part of marketing and lead generation strategy for the whole business. The lead generation, tracking and nurturing facilities addressed by Act-On along with end-to-end solutions for almost all our marketing needs has been beyond expectations. Over the last couple of months, we have increased our reliance on Act-On due to the excellent results we have seen.
Steve Thielke | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I enjoy being able to see what traffic is coming to our website and from where. I like being able to send email campaigns through it and get that engagement click-through and dive into what else those customers who are interested in our products are looking at. It really is able to help the sales team in this day and age where most consumers have all the information available to them online if they want to do their own research. We are solving the disconnect between marketing and sales that plagues many organizations. With Act-On as our marketing automation platform we are able to close the gap between marketing and sales and actually bring us closer together with the visitor alerts and the integration between Act-On and Salesforce.
Theresa Navarra | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Act-On for our company's internal marketing as well as for our client marketing. Clients of Catalyst who have marketing automation as part of their marketing strategy use Act-On for email marketing, lead engagement and nurturing, and landing pages. We also work with new business clients who may be considering other platforms, and discuss Act-On versus other platforms.
October 01, 2014

Act-On is Amazing!

Maureen O'Brien | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Act-On for list management, marketing campaigns such as email and webinars as well as scoring leads. Our sales folks use it to follow up with qualified leads. The system is easy to use and works the way you think it should. The cost is the most reasonable out there in the market. What I love the best is the EXCEPTIONAL support team. They are always there for me.
Score 10 out of 10
Vetted Review
Verified User
We use Act-On to launch all of our email marketing, understand our visitor analytics, and notify our team of the activity on our website and within our product. It allows us to have our finger on the pulse of how people are interacting with us online.
June 21, 2014

Act-On is Awesome.

Jake Ferguson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Act-On is used mainly by our marketing department to segment our marketing lists by industry and to automate the email communications we have with those lists. We were trying to run multi-level marketing campaigns by hand before we started using Act-On, eventually keeping track of it all in Excel made us want to cry. Our main objective was to automate list segmentation and lead nurturing.
Mary Rusnak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Act-On is being used as our marketing automation software, as our initial keeper of data from form completions (push to SugarCRM), integration with Go to Meeting for webinars and also for website analytics. Is it being used by Marketing and Sales and helps us organize our customer information in one complete platform instead of multiple locations.
Casey Scott | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The Act-On platform is only used by our marketing department at this time. We don't currently have a dedicated sales team. We mostly use Act-On for email marketing, but we're slowly starting to roll out web forms attached to gated media to generate new leads. Eventually we'd like to connect our e-commerce platform (Magento) to Act-On so that we can begin developing automated programs. There are many tools Act-On provides that we aren't using yet, but eventually they will be incorporated into our marketing plan.
February 18, 2014

Act-On Worth a Look

Ryan Thurman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We utilize Act-on for lead generation and scoring along with marketing automation within our marketing department. It has allowed us to grow and prosper and the road ahead looks bright.
February 14, 2014

Happy Customer!

Ken Barhoover | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Was an ExactTarget user. Evaluated Hubspot and Act-On. Hubspot seemed to be more suited for top of the funnel marketing automation where Act-On was more middle/bottom of the funnel focused. After looking at the features and functionality, my choice was obvious. In my opinion, if you're looking for a beautiful product interface, choose Hubspot. If you want great functionality at a lower cost, choose Act-On and use all of Hubspots materials for free.
Kasim Aslam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Act-on as a full-spectrum marketing automation solution:

  • Lead intelligence and analytics
  • Landing page deployment
  • A/B testing
  • Email marketing and nurture campaigns
  • Content marketing
  • Targeted downloads
  • SEO
Regardless of their role, everyone in our organization comes in contact with Act-on in some way; that's how important it is. Act-on helps us to automate our marketing processes (for ourselves and our Clients) in a way that allows our campaigns the ability to reach far beyond "normal" or traditional marketing campaigns.
Stuart Howden MCIM | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Before deploying Act-On, we were using two separate email marketing tools, which were fine for basic emailing and reporting but they were both very limited in features and neither one of these integrated with our Salesforce CRM product. Act-On does everything these tools did and more but more importantly it integrates seamlessly with Salesforce. Now whenever we run an email campaign, as well as comprehensive reporting on the results of the campaign, our leads and contact records in Salesforce are updated too! We can also track our users when they visit our website and see which pages are of interest to them.But the email tool is just the tip of the iceberg, we've also already made great use of the competitors, social publish and SEO audit features too. Act-On will be the driving force behind our inbound and outbound campaigns for the foreseeable future.I can thoroughly recommend Act-On to anyone looking for a marketing automation tool (especially if they are Salesforce users too)
Score 4 out of 10
Vetted Review
Verified User
Act-On is used across our organization as the marketing automation software of choice. Mostly, that means e-mail automation and bulk e-mail, as well as landing page and form creation & hosting. Because it syncs with our CRM (Salesforce), we are able (in theory) to connect customer activities to their record in the CRM, and reach out to specific groups of prospects & clients.
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