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ActiveCampaign

ActiveCampaign

Starting at $19 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.6
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.4
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $19.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with Microsoft Dynamics CRM and Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(276-300 of 676)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Perfect onboarding.
  • Helpful 1-to-1 sessions, [...] are perfect for solving more personalized questions.
  • Easy to set up automation, you have [the] most common template and use case, examples, and support.
  • Email sending, no problem of spam detection or bad delivery; everything is sweet and smooth.
  • I'd love to have more detailed reporting to understand how I can improve my flows to attract more people. Reports need to set up a lot of filters, and you can't save it as a template for your next time.
  • Integration with WordPress plugins like Elementor can go better. Sometimes the field mapping is complicated.
David Senior Garcia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use email automations
  • Simple sales pipeline
  • Contact management
  • Easy to understand premium plans
  • Reasonable pricing
  • Internal trainings
  • Further tailoring of email automations
  • Flexibility in sales funnel
  • Difficult to tailor emails visually
  • Automations could be easier to manage
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Integrates with GroupLeads effortlessly.
  • Catches and administers email campaigns without glitches.
  • A fully developed solution for us, they’ve been around for a while!
  • At first, we thought the monthly fee was a bit steep, and maybe it still is, but we are getting good value.
  • Offer a lifetime subscription option and we’ll be customers for life!
  • Dashboard is a little confusing at first. Maybe run some focus groups to get a better feel for what snapshot people are looking for.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Tagging every contact on your list
  • Integrations with different tools as Typeform or wordpress
  • Automations to make sure every contact is treated with care.
  • Emails desing
  • I never use ActiveCampaign forms, as I think the aesthetics is not good enough, or editable, or maybe I just don't know how to do it, but I can't make it look as the rest of my website when I embed it there.
  • It would be interesting to have an easier way to test the automations. Like a faster preview.
  • An structural template to organize your lists and tags
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Sequence of follow up for all customer funnels and communication
  • Tracking of customer behaviour
  • Reporting and customer behaviour
  • Interface preferences could be long term - selecting filters to be the default
  • Email creation interaction
  • More detailed analytics
Serena Scanzillo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • I love the drag and drop feature in the drip campaign section
  • I really like the ease of creating good looking emails
  • I liked how easy it was to upload my own media into the email templates
  • I feel like the dashboard, side nav bar is confusing. I don't always remember what each icon takes me to.
  • Theres generally a lot of options on the first page of the platform. I'm not fully sure of the workflows at times.
  • I definitely needed a web developer to help me understand what functions do what. I didn't always know what actions on the backend, reflected what actions on the front end.
September 07, 2021

Review of ActiveCampaign

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Segment customers
  • Automated email sending
  • Move from one list to another automatically
  • The interface is not quite intuitive
  • Learning the platform is complex
  • Price jumps are disparate
Emma Morton-Turner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to save your settings (fonts/colours) so you can use them again if starting a news letter from scratch
  • They are constantly updating the way it works. The addition of the backwards step was very much appreciated
  • You can easily see previous templates and just rewrite the content to save time
  • I like that you can send yourself a test email to see how the layout looks. It's a quick step but has made all the difference
  • There could me more tutorials and help for non tech people.
Sebastian Correa Marsico | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Email automation that's easy to set up and is very thorough in terms of options, triggers, and actions.
  • Easy to use email builder
  • Track activity of your contacts in your site
  • Very easy to integrate with other tools
  • Could have a few more pre-made templates
  • Sometimes it can be a little slow
Francisco (Paco) Calderon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Recovering abandoned carts
  • Seamless integration with Shopify
  • Detailed reports with marketing revenue from each campaign
  • More customization options on graphic design for emails
  • more affordable pricing
  • Better and easier graphic design in general
Davide Storti | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use
  • Good customer experience
  • Good pricing
  • Track what people who receive my e-mails do when they visit the landing/sales page (through a link I put on the mail), like if they try to pay but payment is failed or whatever...
  • Try to not finish in spam of the users recently suscribed on my mailing list
  • Programming the removal of the users who do not open e-mail after X moths
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