Page 2 of 9 Avalara Reviews & Ratings 2024

Name: Why Avalara?
Uploaded: 2019-10-11T00:51:25.000Z
Duration: 3 min 59 s
Description: Why Avalara?

Starting at $21 per month

Overview

What is Avalara?

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

Recent Reviews

Avalara doesn't provide what's promised in their contracts

1 out of 10

April 02, 2024

We used Avalara to track, file, and remit state and international sales taxes.

Thank You for Helping Us Track Nexus!!

10 out of 10

March 06, 2024

Incentivized

We are an online auction house that ships all over the States, as well as internationally. We track Nexus in all 50 states with Avalara's …

Avalara helps a lot!

10 out of 10

March 04, 2024

Incentivized

We file sales tax returns in almost all taxable states. Avalara files our returns. We also use CertCapture and TTR.

Avalara Review

7 out of 10

February 29, 2024

Incentivized

We use Avalara to track our sales tax eligible sales and calculating the correct amount of sales tax that should be charged and remitted …

So much potential and such disappointing customer experience

2 out of 10

February 22, 2024

Incentivized

We use Avalara Avatax to collect and remit sales tax. We sell to customer nationwide so we have economic nexus in states other than our …

Using Avalara Software has been Great for our Company

10 out of 10

December 05, 2023

Incentivized

Avalara has provided excellent service in helping us setup each state we have nexus in for sales and use tax. Since the time of getting …

Satisfied Customer

8 out of 10

December 05, 2023

Incentivized

We use Avalara to calculate our sales tax via our CRM as well to process our returns. We have used Avalara to calculate sales tax on our …

Indirect Tax

9 out of 10

December 05, 2023

Incentivized

I played a pivotal role in implementing AvaTax at Alchemee. I used to manage the system. We filed our US and Canadian returns through this …

Avalara is great for small businesses

9 out of 10

December 05, 2023

Incentivized

Our company uses it to capture sales tax in our e-commerce business. We integrate AvaTax with WooCommerce platform. We also use Avalara to …

Avalara is what you need for Sales Tax.

8 out of 10

December 05, 2023

Incentivized

We use it to calculate the sale tax on invoice, to reconcile transaction for accounting purposes. <br>Only small problem we are running …

Great!

10 out of 10

December 05, 2023

Incentivized

We use Avalara for our sales tax compliance. Avalara is excellent at tracking the data necessary to fill out the sales tax returns. We …

Unforunately no real benefit

1 out of 10

October 24, 2023

Incentivized

We were told that Avalara can do what we needed it to do but after the purchase we spent a year talking to their support and no one could …

Avalara - My Evaluation

10 out of 10

September 30, 2023

Incentivized

It's used for calculating taxes for various commodities. It can be interfaced with Sage Intacct, and the invoices created in Intacct can …

The good, the bad and . . .

7 out of 10

September 29, 2023

Incentivized

Currently, I am the primary user, with my manager as back-up. I do have plans to roll out the application to billing personnel in my …

My professional advice is to try to find an alternative to Avalara!

1 out of 10

September 01, 2023

Determination if sales tax is in applicable in a particular state and/or locality. Also, file sales tax returns in all states applicable. …

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How Avalara Differs From Its Competitors

Yes, Avalara has kept us compliant in the 40 states which we have nexus and need to file taxes. Avalara also keeps us up to date with any upcoming tax laws that will come into effect. Avalara keeps track of your progress towards obtaining nexus in a particular state and suggest on when to apply …

Incentivized

Avalara New Lines of Business

Avalara has allowed our company to continue selling nationwide after the enactment of the Wayfair law. With so many jurisdictions throughout the 50 states, I feel like it would be nearly impossible to stay up to date with all of the rates, rate changes and laws in each of the jurisdictions.

Incentivized

Avalara Marketplace

Yes, we do sell on marketplaces. These marketplaces collect and remit the sales tax for the orders sold through their platform.

Incentivized

Systems Integrated With

We use PENTA, but that is not an option for integration, so we just use uploads

We do not integrate the system with our software, it is all standalone.

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services

I LOVE AVALARA!!!!

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)

We were charged extra for all of the above.

Systems Integrated With

Couldn't even log on to their portal despite numerous requests and promises.

[In my experience] impossible.

Avalara New Lines of Business

No, we just added Avalara to our already existing business.

Incentivized

Avalara Business Impact

Yes, Avalara has maintain compliance across state line in light of new economic nexus laws by making us aware of the potential nexus in our business. Avalara has assisted us by keeping us up to date with current tax law legislation ensuring we are ahead of the comnpliance and necessary requirement.

Incentivized

Avalara New Lines of Business

We haven't got into this stage just yet however looking into expansion in future which I strongly believe Avalara will be helping us down the track. They are very helpful in the past and will be now and near future.

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)

We have benefited from the use of all of these services. The Avalara Returns allows us to automate the compilation and electronic submission of sales tax returns. CertCapture is used to ensure we …

Incentivized

Systems Integrated With

AvaTax and CertCapture have been integrated with the shopping cart software on our website, which is in turn integrated with our accounting system.

Since our shopping cart for our website was custom written for us exclusively, we ran into a couple snags while integrating AvaTax and CertCapture. We …

Systems Integrated With

Our own tax service via Avatax API NetSuite via NS Connector

In both cases, initial setup was straightforward but troubleshooting issues is a challenge.

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services

Nexus studies are extremely helpful. I cannot tell you how nice it is to not have to run reports by states and just click my screen to see where we are with economic thresholds. Knowing the returns are automatically filed, even if I forget to …

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)

Our company used the other services from Acumatica depending on the situation and the operation of our business. We are been benefited from the Avalara returns since we have to fill returns in more …

Incentivized

Systems Integrated With

Prior integration with Quick Books Enterprise desktop Current integration with an Open API web-based system

Not difficult at all!

Incentivized

Systems Integrated With

Integrated with Epicor ERP Want to integrate with R2 rental software

I was not involved in the initial integration but will be for R2.

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)

Avalara Returns and CertCapture have helped us tremendously. The Professional Services have been a bit more disappointing. For example, they did a nexus study (and charged us quite a bit for it). …

Incentivized

Systems Integrated With

Quoting by the sales teams ERP Software Salesforce in relay to a third system NetSuite ERP Software to SAP

For the sales teams, reminding them that they have to hit the calculating tax button was the most, but on the Salesforce/NetSuite ERP software's they is a bit on disconnect as sometimes the …

Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)

Yes, our organization has benefitted from these services. However, as mentioned previously, problems with return filings have occurred and have been very time consuming in order to correct. …

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services

Yes, those services do some us time and effort than do them ourself.

Incentivized

Systems Integrated With

Our ERP, Epicor 10, integrates with Avalara for Tax Calcualtions for Sales

Epicor 10, our ERP, integrated to Avalara was an easy process, since it was implemented by Epicor Consultants.

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services

We have used all 3. It has helped with organization and our nexus decisions.

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)

Our company uses the full gambit of Avalara product. We see the benefit in using the full spectrum so our sales tax calculations are as accurate as possible. This program has helped streamline our …

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)

Avalara Business Impact

Yes, without Avalara, we would not be able to keep up with all the constantly changing tax rules from the various states. All we have to do is mark in the settings which states we have Nexus in, and which jurisdictions if there are county or city taxes, and then Avalara does the rest. It's like …

Incentivized

Avalara New Lines of Business

No, we did not expand into any new lines of business due to Avalara's products.

Incentivized

Avalara Business Impact

We sell in all 50 states. Trying to keep up with all of the updates and changes for all 50 states would be exhausting. Avalara keeps us posted on any changes that might effect us and allows us to continue working without worrying about charging the wrong rates.

Avalara New Lines of Business

During the pandemic, we've expand our product offerings to include Shield Cleansers and ThermoVu temperature stations. Our volume of business has greatly increased and our Avalara software and helped us to keep up with it.

Avalara Marketplace

We do not sell on other marketplace sites, but we do sell to all 50 states. By having Avalara working seemlessly with our ERP software, we are confident that we are always charging the correct taxes no matter where we are shipping to.

Avalara Business Impact

In short, yes, Avalara has assisted us in interpreting and applying the new economic nexus laws. We use Avalara to determine what thresholds we need to consider in states that we do have nexus and we are uncertain if we will go well over any reasonable threshold. Avalara has provided us with our …

Incentivized

Avalara New Lines of Business

Avalara has assisted us in opening additional divisions in our company (an electrical division in the Permian Basin and a nationwide industrial division). Because we are a construction company, sales and use tax tends to be more complex. Avalara has helped us to understand the nuances of each …

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features

Sales and Use Taxes (295)
8.8
88%
Tax Exemption Processing (201)
8.3
83%
Tax Data Reporting (248)
8.3
83%
3rd-Party Software Integrations (223)
8.0
80%

Reviewer Pros & Cons

View all pros & cons

Initial onboarding through sales team
Helping customers ensure errors don't occur

Meredith Poore Harold, Ph.D.

Owner

The Informed SLP (E-Learning, 11-50 employees)

Storing exemption certificate information
I wish I could go in and look at transactions with more filters, i.e. Customer name, description, etc.

Ally Lyon

Bookkeeper

Lewis & Grant Auctions (Retail, 1-10 employees)

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Pricing

View all pricing

Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttps://www.avalara.com/us/en/products/…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$21 per month

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Product Demos

Avalara AvaTax Demo

YouTube

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Features

Type of tax

A list of the different types of taxes that can be filed using tax compliance software.

8.1

Avg 8.4

Tax Reporting & Compliance

Activities relating to tax filing, reporting, document management, and exemption certificate processing.

8.1

Avg 8.4

8.6
Geolocation for Tax Assessment
(168) Ratings
Ability to use geolocation, which is more precise than zip codes, for mapping taxes to specific jurisdictions.
8
3rd-Party Software Integrations
(223) Ratings
Pre-built integrations with various systems such as ERP, ecommerce, CRM, invoicing and billing, accounting, and procurement applications.
8.3
Tax Data Reporting
(248) Ratings
Ability to export transaction data for tax filing.
8.3
Compliance Administration Management
(191) Ratings
Ability to facilitate tax preparation, filing, and tax remittances across local, state, and federal jurisdictions.
8.3
Tax Exemption Processing
(201) Ratings
Ability to generate, track, exemption certificates from sales invoices.
8
Tax Document Management
(193) Ratings
Collection and storage of tax documents, especially exemption certificates, and ability to retrieve them to use for tax audits.
7.1
Complex Tax Scenario Management
(128) Ratings
Ability to automate handling of tax holidays and other anomalies.

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Product Details

What is Avalara?

Avalara helps to make tax compliance faster, easier, more accurate, and more reliable for 30,000+ business and government customers in over 90 countries. Tax compliance automation software solutions from Avalara leverage 1,200+ signed partner integrations across ecommerce, ERP, and other billing systems to power tax calculations, document management, tax return filing, and tax content access. Visit avalara.com to learn more.

Avalara Features

Type of tax Features

Supported: Sales and Use Taxes
Supported: Cross-border Taxes
Supported: VAT / GST Taxes
Supported: Energy and Fuel Taxes

Tax Reporting & Compliance Features

Supported: Geolocation for Tax Assessment
Supported: 3rd-Party Software Integrations
Supported: Tax Data Reporting
Supported: Compliance Administration Management
Supported: Tax Exemption Processing
Supported: Tax Document Management
Supported: Complex Tax Scenario Management

Additional Features

Supported: Centralized tax management: Unifies sales and use tax calculation, document management, and returns preparation.
Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with accounting, ecommerce, POS, and other systems, plus an advanced API.
Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure the most current information is used.
Supported: Exemption management: Certificates from vendors are stored electronically for access and to track expiration dates. Automatic renewal requests are sent out before certificates expire.
Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling users to pay returns with a single source of payment.
Supported: Lodging: Lodging tax for hotel or rental property are managed with a solution that plugs into reservation software to deliver lodging tax calculations in real time as well as preparation, filing, and remittances of lodge tax returns.
Supported: Communications: Tax calculations are delivered on an array of communications transactions by directly connecting to a current billing or ERP system, or to an in-house build via API.
Supported: Beverage Alcohol: Simplified regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.

Avalara Screenshots

Avalara Video

Why Avalara?

Avalara Integrations

Avalara Competitors

Avalara Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Avalara Downloadables

Frequently Asked Questions

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

Avalara starts at $21.

Vertex, Sovos Intelligent Compliance Cloud, and Thomson Reuters ONESOURCE are common alternatives for Avalara.

Reviewers rate Sales and Use Taxes highest, with a score of 8.8.

The most common users of Avalara are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews and Ratings

(720)

Attribute Ratings

Reviews

(26-50 of 217)

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November 16, 2022

Time Saving Product

Heather Paquette

Tax Manager - Tax Technology

Global Partners LP (Oil & Energy, 1001-5000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

I used Zytax, prior to Avalara purchasing the product, starting in 2007. The setup is similar, except that the user now can create the scenarios and profiles.

November 16, 2022

Avalara can help...

Vien Chittarath

Tax Lead Analyst

Karcher (Wholesale, 5001-10,000 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

Taxamo Assure and by Vertex

Very Compatible. Both have their pluses and minuses depending on each company's requirements.

November 07, 2022

Avalara saved my sanity!!

Charity Rees

Assistant Controller

E. Excel International (Wholesale, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

CCH Corporation Tax

When I started with the company, they were using a version of CCH. This was my first experience with that program and I found it very cumbersome. It was unable to calculate multiple tax rates (this may have changed in the last 10 years) and while it filled out some of the tax returns for us, we still had to manipulate many and file them ourselves. Now we just verify that what we show in our system matches Avalara and hit approve and we are done for another month.

October 27, 2022

Great Product and Service.

Kurt Toliver

CFO (Chief Financial Officer)

Solve iQ (Individual & Family Services, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

Have not used other services....only in-house compliance.

October 19, 2022

If your e-commerce is growing, it helps to know what your owing! Avalara does it all.

Jere Allen

CFO (Chief Financial Officer)

The Lab Depot Inc (Consumer Goods, 11-50 employees)

Score 9 out of 10

Vetted Review

Verified User

Alternatives Considered

We've looked at some other products but have been satisfied enough with Avalara that we've never had an interest in moving to another platform. It integrates well with our systems and does a great job for us. We have had some relationship management turnover and unmet expectations along with that experience, but generally have been able to resolve the issues.

October 19, 2022

Can't get any better than this!

Verified User

Account Manager in Finance and Accounting

Retail Company, 1-10 employees

Score 10 out of 10

Vetted Review

Verified User

Alternatives Considered

My understanding is a lot of research was done and Avalara simply was the best

October 07, 2022

Great Sofware

Verified User

Manager in Finance and Accounting

Packaging & Containers Company, 201-500 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

Vertex

I've used similar products, but I find the user interface to be more user-friendly with Avalara. In our organization, we have many non-tax experienced personnel handling responsibilities involving Avalara. In this situation, an easy-to-use interface is extremely important and Avalara meets that goal. I will say that there are some features I prefer with the competitor, but I do not feel that the overall experience across our business and users would be as positive as we've experienced using Avalara.

October 07, 2022

Avalara has helped but needs improvement.

Verified User

Employee in Finance and Accounting

Apparel & Fashion Company, 51-200 employees

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

Avalara was suggested as a great tool for our company needs at the time.

October 04, 2022

Just Getting Started

Verified User

Director in Finance and Accounting

Legal Services Company, 1001-5000 employees

Score 5 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

Vertex

It isn't really comparable because when I implemented Vertex, I only had one operating system to connect to, but in my current position, I have multiple OS's to build APIs for.

October 04, 2022

Avalara review

Verified User

Administrative Assistant in Corporate

Business Supplies & Equipment Company, 51-200 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

TaxJar

Avalara offers more in terms of liability reports and integrating with our ERP system

August 31, 2022

Avalara owns this space.

Verified User

Consultant in Professional Services

Computer Software Company, 51-200 employees

Score 9 out of 10

Vetted Review

Verified User

Alternatives Considered

Vertex and TaxJar

Weak or non-existent integration.

July 22, 2022

Huge Crucial Time Saver Software

Allison McLain

General Manager

Brand Fuel, Inc. (Marketing & Advertising, 11-50 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

Zip2Tax does not use exact locations. They only use the zip code which is sometimes not very accurate.

April 21, 2022

If Avalara Owns It-Try It!

Kim Zulock

Tax Manager

Lithko Contracting LLC (Construction, 1001-5000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

CSC Corptax Compliant

We used CSC for business licenses in the past and it was rough, we chose Avalara because we felt like they were a better option and that we could trust them.

April 21, 2022

Takes a load off our minds - especially at month-end!

Verified User

Employee in Finance and Accounting

Wholesale Company, 51-200 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

Avalara is the only product I have been involved with.

March 04, 2022

Very good, but could easily be even better

Verified User

Director in Finance and Accounting

Mining & Metals Company, 5001-10,000 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

CCH Corporation Tax and Sovos Intelligent Compliance Cloud (formerly Sovos S1 Platform)

better...much better.

March 04, 2022

Avalara works as explained

Verified User

Program Manager in Information Technology

Logistics & Supply Chain Company, 1001-5000 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

Vertex

It is been quite some time when we moved to Avalara and don't remember all the functions which Vertex was providing.

January 20, 2022

WooCommerce Integration Works Well; Dealing With Avalara Will Text Your Patience and Increase Your Stress

Abram Herman

Owner

The Sukkah Project (Retail, 1-10 employees)

Score 2 out of 10

Vetted Review

Verified User

Alternatives Considered

n/a

December 16, 2021

User Friendly, Hassle-Free Sales Tax SAAS.

Wing Lee, CPA, MST

Senior Tax Manager

GOAT - Sneaker Marketplace (Internet, 201-500 employees)

Score 9 out of 10

Vetted Review

Verified User

Alternatives Considered

Avalara is a leading SAAS for sales tax and I trust it.

December 07, 2021

Outstanding product and exceptional Onboarding Specialist

Shlomi Rabi

Founder, Greenhouse Auctions

Greenhouse Auctions (Fine Art, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Alternatives Considered

Not applicable.

December 02, 2021

We would love to have more information on how to use Avalara after going live.

Jessica Gorbett

Accounting Manager

Cavender's Boot City (Retail, 501-1000 employees)

Score 5 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

None at this time.

October 30, 2021

Avalara is best value for the $$

Wes Hardin

Controller

Knight Wall Systems, Inc. (Construction, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Alternatives Considered

TaxJar, Taxify and by Sovos

Avalara was more intuitive and integrated with our existing ERP.

October 26, 2021

Do you have taxation nightmares? Choose Avalara for a nightmare- free taxation solution.

Verified User

Supervisor in Finance and Accounting

Industrial Automation Company, 501-1000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

Avalara was the first solution we tried and have been happy with it.

October 05, 2021

Avalara to the future

Verified User

Paraprofessional in Finance and Accounting

Photography Company, 1-10 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

We do not have other choices that suitable for our Pronto Xi ERP system. Avalara is the one.

August 29, 2021

Avalara--Great Tool for a Mid-Size Ecommerce Company

Verified User

C-Level Executive in Corporate

Retail Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

TaxJar

We selected Avalara over TaxJar mainly because of the prebuilt integration and partnership with Shopify Plus.

August 05, 2021

Solid Choice of Program

Verified User

Employee in Finance and Accounting

Retail Company, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Alternatives Considered

TaxJar and TaxCloud

Avalara is a lot easier and more accurate compared to our previous sales tax plugins. The reporting and everything are much easier access and understand. Our website moves much more efficiently with Avalara than it ever did with TaxJar or TaxCloud. And we are able to use it on both of our websites.

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Avalara AvaTax Demo

Vertex

ADP SmartCompliance

CCH® SureTax®

Thomson Reuters ONESOURCE

Intuit Lacerte

Proconnect Tax Online

TaxJar

Canopy

LOVAT