Chorus by ZoomInfo

Well suited:

• An informal conversation review in order to improve performance of a customer service representative/sales rep/account manager - basically anyone who needs to speak with customers regularly.
• Self-coaching for anyone who wants to improve their quality of speech and carrying dialogue.
• Assistance in making post-meeting notes, especially if a meeting happened some time ago, so it's not so fresh in one's memory.

Less appropriate:

• A formal review where an employee is graded based on the metrics provided by Chorus.ai (engaging questions, length of monologue, etc.).

The call recordings are critical, and especially where you don't have to listen to the entire call. You can isolate the parts of the call where a certain participant is speaking, and also notice what % of the call each person is speaking. It is also helpful when training new hires since they don't have to be on a true live call, and can simply access the recordings.

Chorus.ai is well suited for expediting training of new and existing frontline employees.

Chorus.ai is really good at basic call recording and transcription across a small to large team. They make it easy to review and share calls for use by people other than the person who was on the call.

They struggle with providing actionable insights based on their analysis of those calls. They have good features that work well here but options are somewhat limited.

Chorus.ai is outstanding for anyone wanting an 'easy to use' and high quality call recording and playback tool. My previous response outlines several awesome features. One of the best features is the ability for all users to hear all other users' phone calls.

It is awesome! A great timeshifting tool and a great analysis tool.

Chorus.ai is a very helpful tool to share *exactly* what the customer said and the context in which that information was shared. It allows us to keep call attendance smaller because people don't feel like they will miss out on any critical insights and that allows for a more intimate and comfortable conversation between the CSMs and our customer base.

It is not a replacement for notetaking (though perhaps it replaces in-the-moment notes). The transcription quality isn't good enough to easily find key words or talking points across calls unless you know exactly what you're looking for.

It's well suited for documentation and handoff process for customer success.

The MAIN reason I use Chorus.ai is so I can actively listen to my clients on calls and ask the RIGHT questions and not worry about having to take notes so I don't miss sending important information discussed on the call. Chorus.ai makes it easy to find and easy access.

The only downside is if a client doesn't want to be recorded, but I can always turn it off.

I love the product thoroughly. I recommend all of my Sales and Customer Success team members be using Chorus.ai. I also regularly send Chorus.ai links to calls to others if there is something interesting they should review. I rely heavily on my Chorus.ai recordings and typically feel I'm missing something when the call isn't being recorded. Slightly off topic, I regularly explain to my customers that Chorus.ai is the other half of my brain and it my digital note taker.

Great for discovery calls. Helps you go back and revisit customer needs. When you're in the meeting, you don't need to take notes, and you can always come back and visit it again. This is a great tool for you to look at your own performance, and help you improve your own sales techniques.

This can be a great tool if used properly to analyze a sales team's calls, and share "highlight reels" for incoming hires. Our team doesn't have the bandwidth to maximize use of the tool, but as we continue to grow, it'll be a larger part of our strategy and training.

I would highly recommend Chorus.ai and it's suited anytime you need to record a video. I don't see a scenario when it would be less appropriate!

It has been a helpful tool as we help train others for managing partnership calls, actioning various sales pitches, and sharing customer testimonials. The sharable links to specific call snippets has been quite helpful and can even be saved in our systems for record keeping. We have not explored much of any data management in Chorus.ai.

Any customer facing interactions should be be recorded with Chorus. Unless they request not to be recorded! All sales people should get over the ingratiating sound of their own voice to re listen to their own calls and be their own coach. As well, clipping calls and sending highlights to your customers/prospects is very impactful!

Chorus.ai is fantastic when you are new to a company, even if you are a senior in your field. It helps analyze what you're doing right or wrong, and provides others with learnings from those rights/wrongs.

I think it is a great tool to keep tabs on team members and also for other team members to collaborate without having to be present for a meeting; this is where it is super helpful. I feel that sometimes searches can be clogged up by 3-second calls that were just sent to voicemail so it can be hard to find what you're looking for.

It's great for understanding what reps are saying on calls, you can highlight qualifiers or certain keywords you want them to cover in the conversation and you can also analyze talk percentages between the sales rep and the prospect to coach the rep on the ideal way to have a conversation for a specific product/market.

Chorus.ai has been a helpful tool for my team.

Useful for reviewing calls, less useful for actual notetaking, because the transcripts are inaccurate.

Having Chorus.ai and a library of recordings from important meetings is essential for us. That way our staff can rewatch and keep learning from past meetings and that has been incredible. It is much better to allow us to learn in real time rather than try and figure it out from different slides and word documents.

Chorus.ai is very useful for internal + external conversations especially for the Sales team. Irrespective of the size of org, this tool can add value by giving useful information and insights on the call. This might not be much useful for a department that doesn't require a lot of calls to collaborate.

I don't find Chorus.ai to be a need, but more of a nice-to-have. The tool does its job, I personally feel like I may under-utilize it as of today, not knowing what all we have access to use it for. Besides for that, it helps keep a sales rep like myself in check when I am dominating conversations versus opening the floor to get the prospect/customer engaged.

It is well suited for high stakes meetings to review improvement areas and to take notes.

I review my calls to continually improve myself and my profession. Sometimes, I need to go back to a call in order to review notes or prepare for a second call. Chorus.ai makes it easy for me to do this and it's very reliable. I also pull calls with my manager to show him what is working and what isn't. This is also where he will coach me to try new approaches.