Chorus by ZoomInfo

Chorus is great for learning and continuing to learn. It is also nice to relisten to calls and pick up on missed items. I have used it to prepare for calls where someone else has already spoken to the client and it has helped me seem more prepared and ready.

Chorus.ai really lets you hone in on your skills to determine its strength and weaknesses. You never truly know how good you sound until you start listening to yourself but the task of breaking it down yourself, or by someone else, was a long painstaking process. Chorus.ai does great at reading what's happening during your conversation and converting it to metrics that matter and have been proven affective.

If you want your calls recorded, then I think Chorus.ai is a great option. It's easy to use as far as recording your calls (once I set it up I literally don't do anything else), and the website is easy to navigate as well if you are trying to locate your calls. It's also nice to listen in on other people's calls within your team.

Chorus.ai is great for being able to accurately review and assess wording, behaviors and interactions during sales calls and accurately captures not only what was said but how it was said. The ability to also memorialize body language and other ephemeral things is a tremendous asset to a salesperson looking to take the strengths to the next level. It's not so great for group calls, as it loses some of its ability to properly mark and attribute statements to speakers.

Great tool for:

• Onboarding and training
• Ongoing coaching in a virtual environment
• Tracking adoption of new sales strategies
• Tracking prospects reaction to new sales strategies
• Product improvements
• Creating new objection handling lyrics
• Highlighting top reps
• Sharing customer feedback to support teams

I think Chorus.ai has been a good tool for someone that is trying to get up to speed on a new business by listening to sales conversations. It has helped me learn the questions that customers ask, the topics they care about most, and the objections they might typically have in a deal. Working in marketing, it's really important for me to hear from the customer and not just what our sales team says about our customers. With Chorus.ai, I can try to identify calls to listen to rather than hoping that jumping on particular live sales calls will give me the information I need.

I would recommend the use of Chorus for meeting in English only where we know the situation is difficult and we would have to have a trave of what was said. More so if other person in the company would need to have a look but couldn't attend the meeting.

We have some English speaking clients but in the Montreal office a large part of our clients are French speaking and the transcript does not work at all giving us unreadable gibberish. This makes tools related to transcript unusable and defeats the purpose of having to pay for Chorus while we can just record the meeting with Zoom. Investing time on a platform that I can't use for most of my workload is a loss for the company.

Awesome for call coaching and scorecards to help dive into specific areas a rep can improve.

It is great for reviewing calls that I was not part of, to help get a better understanding of what the customer wants. Also great in allowing me to 'visit' on calls to see how my team is doing, and create opportunities for improvement.

Onboarding/training - the ability to review other colleagues calls
If I missed information in a meeting I can go back and see what was disucessed

Chorus.ai is great for:
Account reps to record and share client updates with the broader org
To gain insight into sales conversations
To record success stories

Overall [Chorus.ai is] a very handy tool, but the transcription accuracy is far less accurate than what I get out of zoom. Would be nice if we were able to upload the zoom transcript and use that instead.

I love the schedule window on the the right hand side. It gives me a quick visual on my day. The teams recordings is awesome as I can go back if we have missed anything.

Chorus.ai is very well suited for a new hire who is interested in listening to client calls with established reps. Especially as we are not in an office it is very helpful to listen and take a proactive approach to learning. Also, it is well suited when you want to go back and listen to a conversation you had and make sure you do all of the follow up for a client if you can't remember what you were supposed to send them.

It's the best for prepping for your next call to go back and listen, to pull insights out that you may [have] missed when you were running the call.

Chorus.ai is a fantastic tool to use in 1 on 1 coaching. Having your team member select a call to dissect during a 1 on 1 has proven to be incredibly valuable. Further, Chrous does a great job in picking up if your reps are actually asking for a meeting/close which has been incredibly helpful during review sessions. There are some challenges with certain languages/accents but you can overcome that.

Great for sales training, coaching team members on how to speak to products/offerings or services that your company sells. Also helps provide context for the operational teams that are not a part of the sales conversation. It may not be a fit for teams just seeking a call recording offering as there are cheaper and less intuitive options available.

I have used other call recording software before and none have been as user friendly and helpful as Chorus.ai. I love the feature of easily being able to look up calls from top performers. This is especially valuable since we are working remotely and not able to hear the calls of our teammates or get immediate feedback to improve. The interface has been intuitive for a new user as well, so it did not take too much time away from our job to learn how to use it.

Great for coaching on discovery and demo calls. Identifies what messaging is working and not working. Improves sales director engagement during the call because they are not distracted by taking notes. They can review the call afterwards which will probably uncover opportunities for the next discussion.

We recently have brought on two new sales representatives to our team. Having a library of recordings from deals that they can watch/learn from has been incredible. There is something to be said about allowing them to learn in real time rather than hope they figure it out by looking at powerpoint slides.

It's great for teams that spend lots of time on the phone with customers. We can forget Chorus is there and just go about our business. Later, we go back and review to provide feedback and coaching. It's also great to be able to tag words and get insights into the number of times competitors or other interesting terms come up in calls.

Great for customer conversations. Less great for strategy conversations or exploratory efforts.

Chorus is definitely helpful to easily share and learn what more can be done to improve our sales pitches, overcome objections, etc. The auto-recording feature sometimes is worrisome to those just joining the call and stating it's being recorded. Having more control over that would be helpful so that it's not starting the conversation off on a bad note.