Chorus by ZoomInfo

Call Review Coaching & Skill Development Voice of Customer & Disseminating Success Stories

I use it constantly to review my calls and make improvements to my sales process. Great reference tool and training tool.

Scorecards are used. never used deal notifications. It's easy to use and helpful for me being able to refer to calls and review them prior to follow-ups.

It's an improvement over most call recording services I've used.

Training. Makes training and sharing snippets of calls to share with other reps very easy.

Playlists and scorecards are invaluable as a sales leader. They allow me to give specific coaching and measure the improvement over time.

Chorus.ai was the missing piece. The ability to add playlists and send clips to my team has been a game-changer.

Call Review New Hire Onboarding Process Improvements & Change Management Handoffs & Collaboration / Knowledge Sharing

We use Chorus recordings for new hires, for note-taking, and for follow-up. It is incredibly helpful to be able to go back, and see all participants and when they spoke/what they …

This gives us good insight/data into how engaged certain team members are during a sales cycle and the info is nicely presented in Chorus.

I haven't used a tool like Chorus before but it easily integrates with Zoom which is perfect.

An unexpected benefit from my perspective is the option to use previously recorded calls for reference and onboarding. While I was on leave, my team used my calls for trainings.

Great for sales leaders to review scenarios and share specific feedback.

It is just as good as Gong if not better.

Didn’t get to use these features fully but it ideally was going to help hit the important notes of a sales conversation and set better follow-up.

We used it in addition to Salesforce. The company ended up switching to Genesys instead which I like less.

Definitely in the ability to grab whole phrases - like our triple down - and make sure it was said without listening to every call.

I only met our rep once but she was fine; though she assumed an access level and need during training that not all reps had or needed. Some basic web Training would have been better.

Call Review Coaching & Skill Development Market Intelligence (Competition, Product, Messaging) Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories

Chorus.ai is used by our SDR team, AE team, and Customer Success team.
We have call review sessions once a …

I consistently monitor my talk/listen ratio, filler words, my longest monologue, and how many engaging questions I'm asking on my calls. These features help me get better at my job.

We use Chorus.ai for conversation intelligence. It's integrated with our CRM. We've used Wingman in the past for conversation intelligence, and Chorus.ai performs much better.

We've used Chorus.ai in our hiring process as well. We include Chorus.ai on the call when we're interviewing candidates so we can analyse their task rounds and mock calls.

Onboarding support could definitely be better. We had issues with Aircall integration which never got resolved.

Call Review Coaching & Skill Development New Hire Onboarding Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories

Here on the sales team at RollWorks, we record our external calls with prospects using Chorus.ai. We listen to and review each other's calls …

Chorus.ai works well within our tech stack, it integrates with Salesforce, complements our other technologies such as Outreach, and easily joins our Google Meet calls.

We've used Chorus.ai to analyze each other's calls during practice pitching sessions. This has led to an improvement in our talk track around our own product.

We have been using this for all new reps for onboarding. The positive impact we have seen is ramp time has been reduced by 20% due to the ability to provide concrete coaching and feedback and allow reps to learn on their offline time.

Call Review Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories

My team uses Chorus every day to record external customer calls. It's really helpful for people as they take over accounts or for any customer escalations to be able to share the conversation …

Haven't used any of the tools for Sales Enablement because I'm working in Customer Success

I haven't had anything like this previously, but I will say that the ability to save recordings for what appears to be forever, is so helpful! We've used Chorus calls from years ago to understand an event in a customer account and it's really helpful to be able to rely on that as a …

I'm not sure if there are a lot of innovative ways we've used Chorus. We have a pretty standard practice, but it's very valuable for us so I don't think the lack of motivation is any indication of a lack of value.

I haven't interacted very much with our Support team, since I'm not a decision-maker and haven't had any issues with the tool personally. I have talked to our CSMs previously and they've all been very helpful!

Call Review Coaching & Skill Development Market Intelligence (Competition, Product, Messaging) Voice of Customer & Disseminating Success Stories

Our company uses Chorus fairly broadly. All client calls are conducted through Chorus, from new business through implementation and ongoing customer …

We just use the scorecards and the ability to listen/review calls.

It integrates well with Salesforce. It's terrible with Zoom currently.

I have not used the customer support at this time.

The playlists have had a positive influence on my team as we are able to collaborate better as a whole when we listen to calls as a group. With a list of calls and being able to group them by subject, "security calls" or "System admin calls" makes it very easy and efficient to navigate and run our …

This works well with Salesforce as it records the calls that we make through Salesforce and compiles them into the Chorus database. Usually, it is pretty easy to find the record of the call on the lead page on Salesforce since it says "chorus" on it. It also works well with copy and pasting links …

Sometimes we are able to celebrate more and more wins during large team meetings or even smaller ones as we listen to people's calls from Chorus which is always a positive when we get to share people's success. Also, an innovative way that we have been able to use Chorus that has helped our …

To be honest I have not worked with the Chorus.ai customer support team that much, but as far as it seems from talking to my managers, they have enjoyed their experiences with them through turning on certain features very quickly as well as when they have issues like Chorus rarely being …

Call Review Coaching & Skill Development New Hire Onboarding Market Intelligence (Competition, Product, Messaging) Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories

Chorus helps us share knowledge, coach employees through customer-facing communication, & …

Deal notifications, tracking certain keywords & playlists are really helpful in documenting certain elements of your sales process--finding coachable moments & optimizing around the great examples from your team. We've used playlists quite a bit across both sales & customer experience teams to …

We integrate it with HubSpot which serves as our sales CRM & marketing automation platform. It's also a go-to place for recordings that can be used for onboarding new sales & customer experience personnel & tying Chorus recordings with training materials we house in Trainual for all departments …

We didn't really realize how much Chorus would impact customer experience as much as it has had an impact on our sales process, team & training. We also have used Chorus to find moments of "voice of the customer" to turn those moments into additional content marketing assets--that was a surprising …

Haven't used service from Chorus in quite a while but in the earlier days, I can say that I had a GREAT follow-through from the Support team when we had an issue. Several calls & follow up via email made sure that we got our issue resolved even though it took a good bit of back & forth.

Call Review Coaching & Skill Development New Hire Onboarding Market Intelligence (Competition, Product, Messaging)

Leveraged across entire sales org, used to review customer calls and gaps that we may be missing in our discussions. Ability to detect competition that was referenced as well as hone …

Playlists- the ability to onboard by reviewing certain calls that cover a topic ie. discovery— useful when I was ramping up to see how calls were executed the scorecards can be a little harsh in terms of the metrics but overall great high-level view to understanding gaps that need to be addressed

Leveraged it to coincide w zoom and team calls helped with discovering org for better prospecting / multi-threading in accounts .. this tool was great for providing insights into what needs to be improved in my discovery calls/ deal progression meetings loved the ai capabilities and helps with …

Able to share call clips with the team and present feedback on what should be improved instead of taking notes during my call was able to go back and review the entire Call before deal progression meeting w my boss- ability to have snippets was a huge plus and helped w feedback among colleagues

Never worked for w support team or used any of the free training— wasn’t presented an onboarding session either def something that could be improved upon is awareness of resources at your disposal to get the best value out of chorus- recommend maybe setting up office hours that would be helpful

Call Review Coaching & Skill Development New Hire Onboarding Pipeline Visibility & Forecasting Confidence Process Improvements & Change Management Market Intelligence (Competition, Product, Messaging) Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories

Chor…

Works seamlessly with SFDC and Slack for sharing. Far better than Jiminny which we previously used.

Sharing to product/engineering features we are missing, they have then implemented.

Call Review New Hire Onboarding Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories

The whole organization leverages Chorus.ai for various use cases, but as part of the post-sales Solution Architecture team, I personally leverage it to review calls with my …

Chorus.ai is the sole call recording software we use to track and understand prospect and client engagements to make sure we are delivering the best experience possible.

Call Review Coaching & Skill Development New Hire Onboarding Pipeline Visibility & Forecasting Confidence Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories

We use Chorus.ai to record all Zoom calls for review, coaching, onboarding, visibility, …

In sales enablement, we leverage playlists and notifications to onboard new customer success and to track progress for our customers who are new to our system.

Chorus.ai is connected to Zoom, our internal system, and our CRM.

I'm not sure we have been using it in innovative ways. Everything I have already described is how we use it.

I have never interacted with Chorus.ai support. Maybe that's a good thing, because it means things are working really well.

Call Review New Hire Onboarding Voice of Customer & Disseminating Success Stories

We usually use Chorus.ai to track all of our calls. This helps us ensure we get back to our clients in a timely manner and ensure we are not having multiple calls where we ask the client the same questions. It also …

We use the basic functionalities of Chorus.ai such as call recording, playbacks, understanding holistically what's going on. One of the best features has been playlists in that we are able to categories and bucket various videos into different categories and be able to allow new hires and new …

Chorus.ai is on par with all of the solutions out there in the Conversational Intelligence category, and now that they've joined Zoominfo, I'm excited to see how they incorporate some of their functionality into what Zoominfo is doing. Overall, it's exceeded all of our requirements and needs

We are able to record internal conversations and approvals as this has significantly helped us ensure we can go back and review if an approval took place, and clear up any misunderstandings.

Their on-boarding, knowledge base as well as self serve resources have been top notch, and anytime we've had an issue, they have addressed it immediately.

Call Review Coaching & Skill Development Pipeline Visibility & Forecasting Confidence Market Intelligence (Competition, Product, Messaging) Handoffs & Collaboration / Knowledge Sharing

This is one of the best tools we use in our meetings with clients. Chorus.ai is a great tool, especially in sales, …

Scorecards are being used in our organization. The recordings can also be easily shared with everyone within the organization so they can learn the best practices and apply them to their meetings. This is a great way to collaborate with colleagues. Everyone has access to the recordings, and this …

From my past job, we usually used notepads and MS Word in every meeting. With Chorus.ai as being part of our tool, this made our job easier. We could access the meetings and be sure not to miss anything from the conversation we had with our clients.

It's a very big help for our coaching team. The Analytics and Coaching tab are a great tool for them since the scorecard is already available from Chorus.ai. It made their job a lot easier and better. All the metrics they need to evaluate their AE's are already available.

The Chorus.ai customer support team is very helpful. They sent emails and insights occasionally, and they would always provide an update on what was new with Chorus.ai. The free training offer is also a great way to be more knowledgeable about the tool. We also get updates on who's viewed our …

Call Review Coaching & Skill Development New Hire Onboarding Pipeline Visibility & Forecasting Confidence Market Intelligence (Competition, Product, Messaging) Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories

Our entire revenue org uses Chorus.ai …

We use playlists to highlight excellent calls and point CSM's to this playlist for quick access.

For training has been a really positive impact and something I haven't used it for in the past. More so, just for external sharing.

Call Review Coaching & Skill Development New Hire Onboarding Handoffs & Collaboration / Knowledge Sharing

We use Chorus.ai primarily as a sales tool (initial training for new reps, learning about new features, coaching, and knowledge sharing with our teams and managers, and finally handoffs to the …

Playlists are particularly helpful for onboarding new reps and upskilling the sales team. As calls are tagged for specific reasons being able to curate playlists for the team is super helpful when everyone is going back into the tool to review everything during specific L&D sessions. Scorecards …

Chorus.ai is used on every external and company-wide call to create a repository of content to be shared as needed. It's connected to Zoom, Salesforce, and Slack. I have used Gong in the past, and while it might look fancier and nicer, I think that the functionality and analytics of Chorus.ai are …

We're an earlier stage company, so at this point, I don't think there are a ton of ways that we have done anything crazy or out of the box with Chorus.ai.

The Chorus.ai CS team has always been a pleasure to work with and very quick to respond. We have a few Chorus.ai alums at our company now, so that has always made things a bit easier to deal with as well. Even in past roles, they have always been quick and professional.

Call Review Coaching & Skill Development New Hire Onboarding Market Intelligence (Competition, Product, Messaging) Handoffs & Collaboration / Knowledge Sharing Voice of Customer & Disseminating Success Stories

Our market-facing team utilizes the platform in several different ways and at different …

We create a lot of snippets to share and often add them to a playlist.

Our sales and customer success teams have not utilized other call intelligence platforms.

Sharing direct client questions with other teams who don't often have the opportunity to sit in these meetings. We get really tough data science-oriented questions in the sales cycle and it's great to share those directly with our Data Science team to review and answer.

Chorus has an incredibly fast support team. They leverage Zendesk and I loved it so much I moved forward with a Zendesk contract.

As a remote team, we rely heavily on the use of call score cards. It is important to be able to listen in on calls in a remote world to track how reps are performing, listen back on difficult calls, and provide feedback as needed. It is also a good way for enablement to understand post-training …

We utilize this as our only provider for call recordings, for Zoom and Google hangouts calls. This was our team's first tool for call recording and scoring capabilities so we do not have any previous competitors to refer back to. Overall, great experience using Chorus and will recommend to others.

Using it for new hire training has been great. Instead of bombarding merchants with 10 reps on a call, listening in, it has been great to be able to give them calls to listen to. They can also listen to as many calls as they want depending on the level of repetition they are looking for.

I do not have any experience with their team directly.

I love the playlists. It helps to gather the best calls from the team in one organized space based on a topic you're most interested in (i.e: Demo Set, Demo Helds, Rebuttals, Closes). I also like the feedback my manager leaves for me throughout the call so I can see what part specifically she is …

We've never had a call recording process before so this is all new to me and our company. Prior to this, managers could tap into our phone lines to listen to our calls in real time but there was no way to listen to the call again. Chorus is great because you can really dissect and analyze your own …

We are still fairly new to Chorus so I don't have anything to report here.

I have not had any experience working with the Chorus.ai customer support team.

The ability to replay prior calls is huge for me and my team. As a new Account Executive in tech, there was a large learning curve. One of the most effective ways I found to learn about the new products I was selling, was by listening to old calls. You can learn a lot from your colleagues and by …

Aside from Chorus.AI we also use Salesforce and ZoomInfo. All three tools work very well together. ZoomInfo just allowed ChorusAI to be integrated with their platform. I like the insights you can find from the combination. Tech companies working together can accomplish great things! Would highly …

Using ChorusAI, we have been able to onboard new reps quickly. As a growing tech company, we needed to break down barriers to learning and knowledge transfer. Breaking down data silos allows our team to continue to grow quickly and be successful. We use Chorus AI as a training and coaching tool. …

I have not worked with the support team before, so this question is not applicable for me. Personally, I find the tool very easy to use and have required very little training. The only time I have ever had an issue with ChorusAI, is if it does not record at the beginning of a call. I've learned …

Call Review Coaching & Skill Development New Hire Onboarding Handoffs & Collaboration / Knowledge Sharing

At my organization, we use Chorus.ai mainly for reviewing calls, meeting intelligence, and better handoffs between teams. We utilize the playlist features not only for development but also for …

The top feature used are deal metrics, transcription, and playlists. We use deal metrics to help us better forecast and understand our pipeline better. The transcription feature is very useful for our sales representatives - they are used to help take better notes and to ensure the following reps …

We use Chorus.ai with Zoom and Salesforce. We do not currently have the SF integration set up but it does complement it well.

Our biggest success with Chorus.ai has been playlists. We use playlists for training, development, and self reflection.

The Chorus.ai customer support team is above par. Any hiccups we may run into, any bugs that pop up are addressed by the support team quickly. They also offer great courses to help new hires understand how to use this tool more effectively.