August 18, 2014
Score 10 out of 10
Read Joshua Van Horsen's full review
Change Management Lessons
Change management was a small part of the implementation and was well-handled - The biggest lesson we learned through change management was the need to understand and communicate how this new tool was going to be used, and define the structure and constraints in with it would be controlled. Items such as Sales Funnels, Event codes and timeline notes and tracking required pivotal conversations and communication to ensure our data was being collected in a controlled manner.