GoTo Connect, a beacon in the collaborative cosmos!
GoTo Connect facilitates remote collaboration. This is especially valuable for our company with dispersed teams and adopting remote work …
Starting at $27 per month per user
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What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
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How GoTo Connect Differs From Its Competitors
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Popular Features
- Answering rules (157)8.888%
- Message alerts (159)8.484%
- Directory of employee names (150)8.383%
- Call reports (143)7.878%
Reviewer Pros & Cons
Pricing
Basic
Starting at $27
Cloud
per month per user
Standard
Starting at $32
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $27 per month per user
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Connect?
The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.
GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
For over two decades, GoTo has supported companies grow their business by offering:
- A cloud phone system with enterprise-grade features
- AI-powered contact center and customer engagement tools
- A unique visual dial plan editor, softphone functionality and advanced reporting
- 99.999% uptime and 24/7 customer service
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Integrations
GoTo Connect Competitors
GoTo Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
GoTo Connect Downloadables
Frequently Asked Questions
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
GoTo Connect starts at $27.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.1.
The most common users of GoTo Connect are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(316)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
November 30, 2022
Great phone service for a great price
GoTo Connect is the phone system for both offices where I work. This is the main way we connect with clients.
- Very good customer service
- Excellent quality sound on the phones
- Good instructions in help center for self guided service
- The interface online is not always intuitive and it can be difficult to find information.
- A filter for spam faxes would be excellent. Far too many junk faxes come through.
- Please make sure all customer service reps are aware of the same information. The service is great, but I had an experience when I had full access to speak with customer service about our account, but the rep did not seem to know that, and I had to call and speak to a second rep.
80%
8.0
58%
5.8
N/A
N/A
50%
5.0
- Phone service is much less expensive than the previous service used and the quality is as good or better.
- We now have the ability to work from anywhere, and still have access to the office phone line.
Sorry, but we are small and only use the phone system. We use a virtual meeting service from a provider who specializes in medical and mental health services.
Since LogMeIn Pro In is part of GoTo Connect now, it does make things a little simpler for us when we work from home. Our director looked into other systems for remote access to our computers, but LogMeIn Pro was more cost-effective for this small business.
3
Two evaluators and one administrator. This covers intake, customer service, billing, client services, scoring, report writing, and feedback sessions. This practice provides psychoeducational evaluations for children, teens and adults.
1
In most cases, anyone who can use a computer can manage Go To, but they may need assistance from Go To's technical support. It is not all that hard to follow, especially working with a technician.
- Price
- Prior Experience with the Product
Reliability and cost were the key factors. I use Go To at my other office, as well. It has been very reliable, and the cost was far less than traditional phone service.
- This is the sole phone service for this practice, and it is how clients communicate with us
- The app is valuable for times when one of us works off site and needs to reach a client
- We only use the phone service and fax service
- I really do not know. We only use the phone, fax and app services. We use a HIPAA compliant system for virtual meetings and have no use for chat.
We are able to communicate with clients from anywhere without having to use our personal phones.
I really do not know. We have what we need. This is a small practice and the needs are not terribly technical.
We called more than one company and wanted something very user friendly. We found what was needed.
- Implemented in-house
No
Change management was minimal
The change was made when our office moved. There was no issue.
- No real issues.
No. It has not been needed.
No
Yes. There was a time when the phone system and the internet provider were not working well together. and the tech support reps patiently worked with me numerous times, along with the internet service providers via multiple conference calls, until the issues were corrected. The fact that they stayed with me, even over a weekend for part of the time, was above and beyond service.
Yes
Yes, and we use the app often. It helps us a great deal when we are working out of the office and still need to be in contact with clients.
- Using the phone and the app are simple.
- It takes a little getting used to to send a fax. We also get too many junk faxes.
- There is a learning curve when setting up a new user to the system, but it's not all that hard.
November 25, 2022
My Honest Experience with GoTo Connect (Formerly LogMeIn and Jive)..... The real uncut version.
We started with Jive, and as it transitioned to GoTo Connect, then GoTo Connect we stuck with it. We use this primarily as our main phone system. All incoming calls are routed through the virtual assistant and then into the phone map. I currently have 2 locations where we use the physical desk phones and then multiple users using the phone app. We have 7 physical phones currently. When we started with Jive, we had 2 divisions within the company. A landscape division and a power washing division. We have since sold off the power washing to focus on the landscaping. We have a small office so being able to clearly and easily route the calls with the virtual assistant is a huge plus. During COVID it was easy to have our office staff work remotely as the VOIP phones are easily plugged into any internet source.
- Ability to route calls, even complex multi-layer virtual assistance
- Reliability is HUGE - very minimal downtime
- Ease of setup and use
- Plug and Play anywhere!
- The app has sometimes been glitchy at least on our droids/iphones
- updating older phone software to be compatible with newer features
- The ability for multiple users access and respond to the texts
66%
6.6
72%
7.2
57.5%
5.8
70%
7.0
- We have saved hundreds each month from local communication companies
- Minimal downtime has been HUGE for us.
- The ease and ability to adjust or route things differently has saved us time
It has been good. I overall am happy with our service. We use the GoTo Meetings internally but have had better luck using Zoom for external meetings or interviews, etc..... Our computers have the full software so it's easy. We have had trouble with people being able to load the quick software or just the meeting software, so we have stuck with Zoom for this. Also, Zoom is more well-known and focuses on just being a quick and easy meeting software.
- Ooma Office and Spectrum Business (part of Charter Communications)
Ooma Office for us had lots of downtime and issues. We also outgrew it pretty quickly. At the time they had a maximum of 10 extensions or groups. Since then they have updated the number of users but still have reliability issues. Spectrum Business Voice was super expensive and they did not have the ability to easily adjust the system or easily adjust the virtual assistant. They also insisted that all the phones had to work only on spectrum business service. So you couldn't send an employee home with a phone to be remote.
7
All of our teams use different versions of the software. Customer service, management, field techs. Customer service is our second tier after the virtual assistant, they use desktop phones. They field daily calls and Route them to the appropriate teams or managers. Field techs strictly use the apps as a “soft phone”. Managers use both desktop and apps depending on location. all seem to work seamlessly as long as you have good service for the remote users.
1
We have 1 support tech for all of our IT needs. He is not full time IT, mainly does day to day operations. The IT needs for GoTo is so minimal. Very basic knowledge is all that’s needed.
- Price
- Product Features
- Product Usability
- Product Reputation
We used to be with Ooma. But out grew their system that was available at that time. GoTo was actually cheaper and had better flexibility for our needs so that was the initial deciding factor. Once we made the decision we found the flexibility and features were far superior to what we had before. Everyone claims to be reliable. We had issues before so my hopes were not high, but GoTo has been awesome. On the rare occasion there was down time it was very minimal and they were very transparent and sent many updates.
- Incoming leads
- Customer service calls
- Customer notifications.
- Virtual meetings
- Multiple location expansions
GoTo has streamlined our process for customers service. Being able to transfer calls and messages across a single platform between all levels of service and field staff is second to none. Being able to have crews use existing phones in the field with an app has saved us money and saved employees having to have 2 phones.
Their features, their reliability and their customer service sets them apart in our experience.
I wouldn’t waste time looking at some of the other companies we looked at. GoTo has met and exceeded what we needed.
- Implemented in-house
No
Change management was minimal
It was easy to learn and setup there was no down time.
- 1 phone had issues getting reprogrammed. (6 were fine)
- No Training
Yes. Minimal training is needed with an experienced phone system user. Obviously taking someone who has never used a system before would take significantly more training.
No. I haven’t needed that level of support.
During our transition from Ooma to GoTo (formerly jive, then logMeIn). They were there every step of the way. The made the effort to work around our schedule and reprogrammed all of our phones remotely during after business hours so we had no down time during our day to day operations.
Yes
98% of the time it works perfectly. The issues seem to arise if you don’t have good cell service but ultimately that’s not at the fault of GoTo.
- Setup
- Call routing
- Mobile app
- None
September 26, 2022
GoTo Connect delivers!
We use GoTo Connect as our primary phone system for the business. It handles the traditional auto-attendant and calls queue flow that we were accustomed to with our previous on-premise system. It supports multiple queues, mailboxes, and all the other features we were looking for. Set up was very easy and their onboarding team was great!
- Training/on-boarding
- Intuitive and friendly admin dashboard
- Consistent and quality service
- Let the customer update the roll out plan on their own
- ...that's literally it.
- The rest of our experience has been wonderful thus far.
90%
9.0
90%
9.0
90%
9.0
90%
9.0
- GoTo Connect allowed our company to migrate fully to the cloud.
- We no longer have on premise expenses associated with out old phone system.
- Smaller footprint for our company.
So far so good - we do still utilize other GoTo products (Meeting and Assist)
We consider the GoTo family of products that we use to be one and the same - we use them interchangeably.
- Implemented in-house
Yes
They had steps with goals for an approximate 3-4 week turnaround time. Things such as setting up the users, shared groups/mailboxes, the phone tree, etc.
Change management was a big part of the implementation and was well-handled
- None. Things went according to plan all the way to go-live.
We use it for all our desk phones and we have iPhones for portable use that just do not have a sim card installed. We utilize voice mail, Paging through Algo devices and have door phones for calling people in our building after hours from access doors. We had an old on-premise Samsung phone system that was aging and had limited features. Also when Samsung dropped support for their system it made it difficult to get ahold of parts and support. Switching to GoTo saved us a ton of time and effort as well as allowed us to move away from our EnGenius portables that had horrible reception in our building.
- Cloud management
- Call Quality
- Uptime is stellar
- Support
- Their mobile app is great!
- Call migration is super easy
- Receiving Texts through all numbers
- Call routing and control through dial plans
- Windows App is clunky
- Windows App will update and pull features off
- Mobile app can be a little finicky
86%
8.6
94%
9.4
80%
8.0
80%
8.0
- We saved a lot of time in the IT department every month dealing with issues and broken phones that couldn't be replaced by our old system. IT was getting down to the "we cannot fix that" type of situation. so at least 20+ hours a month of time was given back.
- We are able to filter Robo Calls better with a receptionist auto attendant that traps the bots unless they can dial the correct number. The reduction of at least 98% of the fake calls we were getting to our main number was a side effect.
- We got all our desk phones for free with the service and that was a huge savings.
- our mobile phones are able to be used for so much more than just calling now that we use iPhones, our people are more productive because they are not fighting with their phone all day not working.
I have been very excited to use everything GoTo has to offer, we are in the admin portal very minimally now and just do adds moves and changes with a little bit of system clean-up every once and a while but it has been transformative for a small company that didn't really have a phone guy and made their IT guy the phone guy. I love that everything is easy and manageable from a very user-friendly system (That I do not have to keep on-premise!).
- Zoom, 8x8 Express, Unify Office by RingCentral and from Atos
GoTo offered the most cohesive set of complimentary services that I could find and the price was very affordable. They were able to tie it all together and offer free desk phones, which not a lot of companies were offering. Zoom wanted me to go find phones on my own and it just felt odd having to source from someplace else. I also looked at a local phone company and they just were not going to be able to handle the same tech package that GoTo offered with Lastpass, GoTo webinar, and GoTo Assist.
- Price
- Product Features
Our budget was tight on this project and they really came through for us with various incentives and the right price to make the deal work. Between the free phones and coming in under what I wanted per month, and the inclusion of other services like LastPass it was a no-brainer.
- Supported system and hardware in to the future.
- Reduction of costs associated with outdated equipment.
- Time reduction on actually fixing problems that might creep up.
- using iPhone our people in the shop are able to do more with the phones we provide them.
- GoTo Webinar has changed the way we have our big company meetings and allows us to record and edit them in the cloud.
I don't have to worry about phones anymore. We used to have a growing bone yard of dead portable phones and desk phones that we would scavenge parts from. I no longer have anxiety about the phone system going down and not being able to fix it. It has literally changed my life here and made it enjoyable to not have to worry about people complaining about phones.
I think everyone does about the same thing now with VoIP, but GoTo just does it better. The support is what sold me on the solution though. Therefore during and after the sale. It just works and the management is seamless
I wouldn't change it. I used a third-party company to help evaluate and they did an excellent job. Everything I needed was laid out and discussed and answers were given.
- Implemented in-house
- TIBCO professional services
No
- VLAN issues
- Getting the VLAN to every phone and wifi
- Making sure the firewall is configured for Voip traffic.
I don't think I had the option, but if this is not premium support its hard to tell.
No
Working through the VLAN issues I experienced, they dug in and had multiple calls over multiple days and it was exhausting they stuck with it and it was not even on their end. We found the config issue and got it fixed.
Yes
It is very good compared to the competitors, there are a few things I would like to change like the ring tone is not able to be changed and the texting interface is jittery sometimes. But overall it is a great app and very simple and easy to use.
- Changing voice mail recordings (specifically for vacations)
- Listening to voice mails
- seeing who is on a call and making a call to them
- Seeing texts, the notification doesn't always pop
- Reading voice mail transcriptions is a little rough
September 05, 2019
Why settle for less when you can have the BEST!
Score 10 out of 10
Vetted Review
Verified User
Everyone within our firm is using GoToConnect VoIP. We never have to worry about dropped calls (unless the internet is down due to weather or such), we have seamless and easy integration with our phone systems, and our marketing team can even successfully track our calls. Cost is a huge factor for small businesses and the product and services received are not only affordable, but exceed our expectations. Using GoToConnect gives us the ability to connect with our callers and clients at any time, day or night with the app. Being accessible to clients and potential clients sets us above the rest, and we could not do it without GoToConnect.
- Customer service is outstanding! They are always knowledgable, trustworthy, and make sure to take care of all of your needs; whether it's resending an invoice for records, trouble shooting an issue, or adding services, they make sure they listen, resolve, and think forward for their customers.
- Price is exceptional for the services we receive; there is no comparison to the price for other similar services and I can attest to that as we've attempted to use multiple companies and GoToConnect is the only one that worked for us while saving us money!
- Technical Support- Some of us in the office are not very technical savvy. Any time there is an issue they make sure to get it resolved; and they don't make us feel less than for our lack of knowledge. It's nice to be treated with respect when you need help with something you don't understand. It's even better to be confident that you are speaking with an expert who will quickly and efficiently resolve the issue.
- PBX portal is a bit bulky; there are a lot of links but not always the most intuitive. That said, customer service is great about helping to navigate and change it if anything is needed.
- When I call they always ask me for the ticket number first. It would be good if they could ask if I have opened a ticket or need to open one. Conversations can be a bit lengthy trying to explain what I'm needing to do.
92%
9.2
94%
9.4
100%
10.0
100%
10.0
- Having the app and being able to take calls while out of the office is a HUGE PLUS for us- in the legal services field we get a lot of general questions because let's face it; hiring an attorney is not cheap. So we get a lot of calls; being available to answer the phone helps to ensure we pick up business. Increasing client base is our number one priority!
- Price point is a huge POSTIVE- cost is extremely affordable for a small business. Comparative landline services would have been well over $300.00 per month in our location. As a small firm, our monthly budget for bills is limited; ensuring that we keep production and expense costs down is very important to us and GoToConnect allows us to do just that!
Yes
Vonage; they did not port all of our numbers so we never even had successful full service. The number that was ported we had constant issues; we ended up cancelling and should have trusted our gut to go with GoToConnect.
Vonage, Ring Central, and Suddenlink are all ones we considered. We did try Vonage and it was a disaster to say the least- they never ported all of the numbers, call quality was terrible, and the price was expensive for minimal services. GoToConnect took care of everything right away. Within a day we were set up and ready to go and we've had nothing but great experiences with them. Ring Central and Suddenlink were too expensive for what they offered so we declined the service; selecting instead to go with Vonage; we should have trusted our gut and went with GoToConnect the first time.
4
Two are attorneys, two are paralegals. All of us use the phone and/or the app daily throughout our work week.
Paralegals do the majority of phone calls, both incoming and outgoing. We schedule conference calls and there are oftentimes that we have to connect clients to the attorneys outside of the office. Ensuring that we have a working phone systems is the most important thing we need (after internet access of course) to make sure our clients are cared for and our bosses can get their job done.
Paralegals do the majority of phone calls, both incoming and outgoing. We schedule conference calls and there are oftentimes that we have to connect clients to the attorneys outside of the office. Ensuring that we have a working phone systems is the most important thing we need (after internet access of course) to make sure our clients are cared for and our bosses can get their job done.
4
Courteous and professional are the most important. You don't have to be on the up and up with technology; that's what the GoToConnect support team does for you!
- Working system- making sure that the calls are coming in and routed correctly is first and foremost. If we can't help our existing clients then our reputation suffers and we won't get new clients.
- Cost- making sure we are receiving quality product and services for the price paid
- availability- we have one person who is knowledgable about computers, hardware, and other technology related items/processes. If he's not here then the rest of us would not be able to do our jobs. But we don't have to worry about that because the support team is readily available to assist with any problems we have (although it is RARE).
- We were able to have secretaries from two different companies answer each other's lines and transfer as needed. No other company could provide that service without a lot of issues, error, or convenience being negatively impacted. SO IMPRESSED!
- Using the app let's us enjoy the holiday by staying home and doing fun activities while still being able to be connected to clients or potential clients. LOVE LOVE LOVE that we can answer the phone from anywhere at any time!
- Setting controls: As the PBX portal offers so many options and controls, it's important that the right people are doing the right thing. Setting administrator levels really helps resolve this issue!
- Talk to Text would be amazing! Much like Google Voice, I would love to see this option be available. Our clients want us to text them, it would be great to see a feature like this available.
- Price
- Product Features
- Product Usability
Features- we needed to be able to transfer calls from two offices between secretaries and we needed to be able to answer the phone while outside of the office. No one else gave us what we needed with a knowledgable staff and a decent price.
We initially went with Vonage because they were more well known; reputation and name brand has a huge impact on the decision making power of people. I wish we would have done a pros and cons list for the different companies; we would have been able to see all of the additional features and trusted in GoToConnect from the start. I would have saved us a lot of time, effort, and money.
- Implemented in-house
No
Not needed, any issues we have experienced were quickly resolved.
Some clients advised us they could not reach us. Review of our marketing call tracking did not report these calls; GoToConnect support is the one that figured out that some phones had an old call out line still attached and these clients were calling the number that really didn't go anywhere within our ring system. They quickly fixed the issue by removing the number and identified who had called it so that we could notify the clients. WAY TO SAVE THE DAY!!!
- GoToConnect App
- Call routing (hold, transfers, conference, etc.)
- PBX portal is bulky; everything you need is in it, just takes a bit to figure out where
- choosing hold music is a bit difficult and there are not enough options
Yes
I like the app. The only problem I have with it is that the ring notice doesn't match the timing to unlock my phone so I miss some calls. Honestly I think this is just because I don't have the newest phone.