My review after working so closely with ScienceLogic SL1 as monitoring tool.
I am an SME in HCL Technologies for the ScienceLogic SL1 monitoring tool and have five ScienceLogic SL1 customers in a shared environment. …
Starting at $7.50 per month per node
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What is ScienceLogic SL1?
ScienceLogic is a system and application monitoring and performance management platform. ScienceLogic collects and aggregates data across and IT ecosystems and contextualizes it for actionable insights with the SL1 product offering.
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How ScienceLogic SL1 Differs From Its Competitors
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ScienceLogic SL1 Review: Provides Integration Flexibility When Managing Large Volume of Devices
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Pricing
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.sciencelogic.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $7.50 per month per node
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is ScienceLogic SL1?
The ScienceLogic SL1 platform aims to enable companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. SL1 uses patented discovery techniques to find everything in a network, so users get visibility across all technologies and vendors running anywhere in data centers or clouds. The vendor states the advantage of SL1 is that it collects and analyzes millions of data points across an IT universe (made up of infrastructure, network, applications, and business services), to help users make sense of it all, share data, and automate IT processes.
With SL1, the user can:
- See everything across cloud and distributed architectures. Discover all IT components—–across physical, virtual, and cloud. Collect, merge, and store a variety of data in a clean, normalized data lake.
- Contextualize data through relationship mapping and machine learning (ML) for actionable insights. Use this context to understand the impact of infrastructure and applications on business service health and risk, accelerate root cause analysis, and execute recommended actions.
- Act on data that is shared across technologies and IT ecosystem in real time. Apply multi-directional integrations to automate workflows at cloud scale.
ScienceLogic SL1 Features
- Supported: Infrastructure Monitoring (Cloud, Container, Server, Storage, Agent-Based, Network, Application, Database, UC/Video, Synthetic)
- Supported: Closed-Loop Automations (Digital Experience Monitoring, CMDB & Inventory, Incident & Notifications, NetFlow, Configuration and Change Management, Troubleshooting & Remediation
- Supported: Topology-Driven Event Correlation
- Supported: Full-Stack Topology Mapping
- Supported: Business Service Monitoring
- Supported: Behavioral Correlation (Events, Changes, Anomalies, Topology)
- Supported: Analytics - ML-Based Anomaly Detection
- Supported: Incident Automation - Event Forwarding & Email
- Supported: Dynamic Baselining Analytics
- Supported: Manage Workflow Health & Endpoints
- Supported: Dashboards and Reporting
- Supported: Log Collection
- Supported: 400+ Pre-Built Monitoring Integrations
ScienceLogic SL1 Screenshots
ScienceLogic SL1 Videos
Watch Eliminating Visibility Gaps While Driving Tool Consolidation
Watch Diagnosing and Resolving Service Impacting Issues with Behavioral Correlation
Watch Automating Troubleshooting for Faster Root Cause Analysis
Watch CMDB Accuracy With Real-time Synchronization of Monitored Environment
Watch Understanding Infrastructure Impact on Apps with AppDynamics
ScienceLogic SL1 Integrations
- Kubernetes
- Cisco HyperFlex
- Nimble
- Hyper-V
- MySQL
- Dynatrace
- New Relic
- Cloud -AWS
- Azure
- Google Cloud
- IBM Cloud
- Aliyun
- CloudStack
- OpenStack
- etc.
- Cloud Services – Amazon EKS
- ECS
- Fargate; Azure AKS; etc.
- Containers – Docker
- etc.
- Software-defined Networks/WAN – Cisco
- VMware
- etc.
- Network - Cisco
- F5
- Juniper
- Meraki
- Riverbed
- Aruba
- Avaya
- Fortinet
- HP
- etc.
- Storage - Dell EMC
- NetApp
- HPE
- Hitachi
- Nutanix
- Pure Storage
- etc.
- Hypervisors – VMware
- Xen
- KVM
- etc.
- Operating Systems - Unix
- Windows
- Linux
- Business Applications
- Databases - Microsoft
- SAP
- Office 365
- MS SQL Server
- Oracle
- IBM DB2
- etc.
- APM - AppDynamics
- etc.
- etc.
- Storage - Dell EMC
- NetApp
- Pure
- HP/Nimble
- etc.
- Cloud -AWS
- Azure
- IBM
- Aliyun
- Openstack
- etc.
- Applications -Microsoft
- SAP
- etc.
- Compute -VMWare
- Microsoft Hyper-V
- KVM
- Linux
- Unix
- Converged -Nutanix
- Unified Communications and video - Cisco
- Polycom
- Tandberg
ScienceLogic SL1 Competitors
ScienceLogic SL1 Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac, UNIX |
| Mobile Application | No |
| Supported Countries | Americas, EMEA, APAC |
| Supported Languages | English |
ScienceLogic SL1 Downloadables
Frequently Asked Questions
ScienceLogic is a system and application monitoring and performance management platform. ScienceLogic collects and aggregates data across and IT ecosystems and contextualizes it for actionable insights with the SL1 product offering.
ScienceLogic SL1 starts at $7.5.
Reviewers rate Configurability highest, with a score of 10.
The most common users of ScienceLogic SL1 are from Enterprises (1,001+ employees).
ScienceLogic SL1 Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 0% |
| Enterprises (more than 500 employees) | 100% |
Comparisons
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Reviews and Ratings
(380)Attribute Ratings
Reviews
(51-75 of 207)Companies can't remove reviews or game the system. Here's why
October 03, 2022
SL1 ScienceLogic: is it right for you?
We use it to monitor our network devices availability, ports or tunnels flapping, temperature, power and CPU performance and critical factors, rarely internet line performance. We do use to monitor also IPSLA and latency. Integrated with our monitoring system to open and close tickets automatically.
It can gather also chassis and SN info. It has more functions but on a daily job we use part of it
It can gather also chassis and SN info. It has more functions but on a daily job we use part of it
- Monitor devices availability
- It lets you set maintenance mode
- the 2nd version is more readable and intuitive
- Elaboration power
- Install and customization support from Australia, very uncomfortable for other tmie zones
- Newer version accessible only by rewriting the address, it seems to be still in Beta
October 03, 2022
SL1 Review
We use it as an event based monitoring tool. SL1 has replaced multiple monitoring solutions we used in the past. We had individual solutions for ticketing/alerting, performance management, etc...now it is all handled SL1 in an efficient matter. The automation is a great time saver being able to auto-close tickets when alerts clear themselves after a time.
- Alerting and ticketing
- Automation
- Great support when needed.
- Can be a bit hard to navigate\find devices and whatnot
- Resource utilization
- Knowledge base could be flushed out more
October 03, 2022
SL1 event management
SL1 is used for monitoring all our infrastructure from networks, servers, applications and databases.
it has a very good event management system providing real-time monitoring and incidents management
also, it provides us with daily, real-time, scheduled monthly and weekly performance reports for our company and most of our clients.
we use SL1 as a root cause analysis if any issues arise and troubleshooting the issues is easier when you are able to identify the route cause faster.
it has a very good event management system providing real-time monitoring and incidents management
also, it provides us with daily, real-time, scheduled monthly and weekly performance reports for our company and most of our clients.
we use SL1 as a root cause analysis if any issues arise and troubleshooting the issues is easier when you are able to identify the route cause faster.
- incident management
- servers and network monitoring
- performance reporting
- route cause analysis
- reporting need to be enhanced and have more friendly interface with more features
- dashboards need to be more vibrant and easy to use
- agent usage is good for keeping performance data on the managed server
September 29, 2022
ScienceLogic SL1 Is A Reliable, Extensible, And Scalable Solution
ScienceLogic SL1 replaced a few different monitoring tools for us. We had a homegrown platform for alerting and ticketing, as well as a purchased solution for performance and capacity management. It performs all of these functions well at a very large scale. ScienceLogic's Incident Automation and CMDB Sync enabled us to reduce operations workload actioning tickets by auto resolving tickets when issues clear and auto re-opening tickets when it determines the situation is likely the same root cause.
- Automation in terms of alert and ticket enrichment with diagnostic details
- Incident ticket reduction, reducing operations workload
- Alerting and ticketing
- Account team is outstanding, very supportive on issues and with feature requests
- Support is great, especially on the critical issues when you need them
- ScienceLogic aggressively pursues customer engagement and improvements.
- Recently added ChatOps and Ideas Boards are examples
- Dynamic application and Powerpack framework enables quick build and share and as such many community built Powerpacks are available
- Dashboards have limitations in a couple of large enterprise use cases. New UI appears to be addressing these as it matures and resembles techniques seen in other enterprise tools
- Percentiles and baseline / deviation calculations on standard metrics are not what we've seen in the past from enterprise tools. However, more complex anomaly detection is now available as an advanced function
September 28, 2022
ScienceLogic insights
ScienceLogic SL1 is primarily used by us as an event based performance monitoring tool which further got integrated to a MoM and then to other ticketing and Automation tools. Since we have a huge Infra to support, ScienceLogic SL1 holds prime relevance in our entire tooling solution. This is the single source of truth as far as our NW device inventory is concerned. All devices in our scope has to be included in ScienceLogic SL1 first. Based on the configuration backup requirement, we have RestorePoint as well as in the solution. The best part is, it's been the same vendor product now and with the Sync Pack available on vendor product, we can automate the RestorePoint On-boarding process. This helps in optimizing the Onboarding efforts.
- With the use of PowerFlow and sync Pack, integrate and simplifies the Onboarding process.
- The Use of Global Manager puts forward a Holistic view of your entire tooling Infrastructure through a single glass of pane.
- Monitoring various Network and storage device vendors and the support can be requested pretty easily for any new vendor make or model via support page.
- Cisco ACI Monitoring has some challenges with Rest APIs as we are facing some issue with the endpoint alerting which we don't have a way to properly snooze.
- Alerts or KPIs needs to be flexible so it can adept easily while we migrate form any other tool in the market.
- Tool should provide Flexibility locally in the configuration so that we don't have to alter the Global settings until/unless thing is required on a Global span.
September 27, 2022
Short review from system monitoring perspective.
This is a tool which makes the monitoring services easy and understandable way on a futureproof concept. It is usable on bare metal and on cloud services as well. We can manage the data in real-time and reports can be created on customized desires. To install a system with this tool is required some expertise.
- Data flow.
- Manage system.
- Reporting
- UI
- Automatization.
- Resource consumption.
September 26, 2022
ScienceLogic the Next Choice?
We are using SL1 as a direct replacement for the Solarwinds Orion product. The plan is to use it to assist in streamlining break/fix issues through integration with the Cherwell ticketing management system though the integration is currently not completed, yet. We are monitoring not only servers and storage appliances but routers, switches, load balancers, and firewalls WAN and MAN utilization.
- Monitors CPU's, memory, swap space on servers.
- NIC cards such as discards, errors, latency and availability.
- Logs are collected and made easily viewable through 'Investigator'.
- Coming from the Network side, bps and pps are hard to see.
- Finding devices in the product isn't intuitive.
- Map usage is very clumsy and seems to be added as a last thought with little functionality.
- Lacks a single pane to quickly see what's up or down.
September 23, 2022
great application, iffy support
We use ScienceLogic SL1 as a ticketing system and monitoring system primarily. We use this application daily.
- Ticketing system
- Monitoring
- Inventory
- Helpful Reports
- support
- communication
- lack of knowledge occasionally on new update breaks
September 22, 2022
My review about SL1.
We are using ScienceLogic as a monitoring tool. We are monitoring various servers like windows, Linux, Unix, AIX, Vcenter, ESXi, and DB like oracle and MSQL. Initially, we faced several challenges in monitoring the servers. After migrating our servers to SL1, it is easy to understand, and UI is very convenient to use. SL1 is user-friendly.
- Email notification alert.
- Reporting
- Dashboards
- Performance
- In some cases, there might be some spike in CPU or Memory. Even though we receive an alert for it but we are unable to find which process consumes more CPU or Memory. We need that process details as well in the tool.
- SQL monitoring for non domain servers.
- More manuals on storage devices monitoring.
September 20, 2022
ScienceLogic SL1 review
We are currently adopting ScienceLogic SL1 as our tool for monitoring network infrastructure (branch and data center routers and switches, firewalls, load balancers, proxies). Its role is - to detect events and create SNOW tickets for the support team for defined events. - to gather data by SNMP polling and provide graphs of this data to network support staff
- it is able to collect data via SNMP
- it is able to graph them
- it is able to receive Syslog messages from devices and create events from them based on defined rules
- I'm not sure whether it is doing above things particularly well but it does them fine
- from my experience so far, customization options are really poor - although you can write your own scripts in several places, their interaction with ScienceLogic SL1 back-end is hard to debug and appears to be reliant on undocumented proprietary python libraries
- options to integrate with other software suffer from the same points as mentioned above
- In my experience, UX/UI has been quite unpleasant for me and my colleagues
With the help of Cloud services and superior data modeling tools, it is possible to efficiently keep tabs on a wide variety of services. Powerful and efficient in terms of time management and the ease with which good and clean data reports can be prepared, the database administration and process control features are also highly convenient. The dashboard provides quick access to all of its features, which aids in managing expenses and generating lucrative solutions.
- Managing your files efficiently.
- The environment is quite basic.
- A very potent instrument, ScienceLogic SL1 is.
- Data management for large-scale projects is notoriously complex.
- Performance is slowed down by the option to move large amounts of data.
- As a new user, it might be difficult to set up the platform.
June 11, 2022
ScienceLogic SL1 is a Powerful and Reliable Cloud Multiple Services Automation Platform.
ScienceLogic SL1 has effective monitoring capability and the data management functionalities and its features are easy to customization and workflow management is effective. Big data migration is a very faster and more cost-effective solution and its documentation functions are quite effective the analytics are very productive and access permission management features are flexible.
- ScienceLogic SL1 is very powerful tool.
- Setting is very simple.
- Effective files management.
- Not easy to deploy the platform when new user.
- Large project data management is very tricky.
- The ability to migrate big data slows the performance.
June 11, 2022
Review
We use it for Infra monitoring. We have some pros and cons with this tool. Customer expectation is high! They need APM, AIOPS within SL when it is on On-prem.
- Installation of Appliances is simple
- UI is good
- It supports many Protocols
- APM is required
- Agent should be available for On-Prem solution
- AIOPS functionalities should be available for On-Prem solution
Excellent and the Cloud capabilities that ScienceLogic SL1 provides are most effective and the ability to migrate a large amount of different data and other project information via Cloud infrastructure is intuitive. The tools are easy to use after going through easy ScienceLogic SL1 easy training and the technical desk is very helpful and always there for their customers.
- Easy on data manipulation.
- Flexible on usability.
- Functional data modeling Cloud capabilities.
- ScienceLogic SL 1 is not an easy platform to configure the features.
- Not easy to navigate when a new user.
- The features accessibility can be more accessible.
June 06, 2022
Technical opinion
It is used for a particular product, called Unified Communications. ScienceLogic is monitoring and creating reports for this product. In some cases, it is helping us to generate our report for our customers, i.e. when a customer migration happens. Also, we create some intelligence about alarming, so the service is better monitored.
- Accurate monitoring.
- Monitoring automation.
- Alarm reporting.
- Hardware requirements too high.
- Tracing tool.
- Professional reporting tool.
June 02, 2022
SL1 Shines
We are an MSP providing monitoring and analytics services to audio/video and UC customers. We use SL1 to monitor customers' audio / video integrated rooms and UC endpoint-enabled rooms including Poly, Cisco and LifeSize devices. We have a 24/7 customer support operation centered around receiving customer device events from SL1, auto-generating tickets into our ITSM platform and providing real-time analytics and trending report analysis through SL1 collected data. This data and analytics help customers make business decision surrounding the use and optimal deployment of their conferencing and enriched media services to their internal teams.
- Automation engine - easy to take scripted action on specific device events.
- Automation action open source - the platform allows you to custom build snippet actions with Python to remediate any unhealthy event detected on devices.
- Manager of managers - the platform has several ways of receiving inbound alerts and alarms not only from directly monitored devices but from 3rd-party solutions in the form of traps, emails and REST API connections.
- Built-in Reporting - the reporting engine that comes with the platform is woefully inadequate to perform most of any report request that is not a very simple and basic output of data.
- Continuous Integration/Continuous Deployment support - the platform is bound by Power-Packs for deployment of monitoring solutions for specific device types. These are great when first starting out using the platform as they allow you to on-board several types of device support, but when you mature and start building your own actions and monitoring solutions, they are cumbersome to work with.
- Current Platform Architecture - the main CDB design requires lots of memory and CPU to handle the load of all the threaded processing of even a few thousand monitored devices. To scale up to several thousand or tens of thousands if devices becomes a pricing hurdle. Also, in a cloud deployment strategy, this processing power comes at a hefty price for cloud resources, not including the pricey SL1 license costs as well.
- Custom development support - when you start developing your own snippet actions for monitoring custom devices or solutions, ScienceLogic only provides a pay-for Professional Services resource to assist you in even the smallest of development questions. The product customer support desk will not spend time discussing development solutions and providing development support. This has been an issue for SL from the beginning and the company needs to put together a development support arm.
June 01, 2022
ScienceLogic SL1 Review
We use ScienceLogic SL1 for monitoring our clients and as our main SNMP poller. ScienceLogic SL1 does an excellent job integrating with our ticketing system and alerting the client when there is an issue. It has many robust features that can be added and tuned to get the alerting dialed in to exactly how you want. We haven't been able to find another tool that matches what it is capable of doing. Also, we are regularly adding new power packs to monitor new equipment and software. Support has been very responsive when we are having issues and are always able to help us to resolve and do any tuning needed. As we grow, we feel ScienceLogic SL1 will continue to be able to handle our needs and provide the best monitoring for ourselves and our clients.
- Cisco device monitoring
- Ticketing integration
- Trap ticketing
- Release power packs for new products faster
March 23, 2022
SL1 - Early Adopter
ScienceLogic SL1 is used as the primary observability platform to monitor the health of infrastructure and applications in our Corporate Data Centers and Market locations. An integration using SL1 PowerFlow, with ServiceNow has allowed us to automate Incident escalation in a fine-tuned manner, ensuring events get escalated to the correct teams and individuals. This automation has allowed us to minimize NOC staffing requirements, essentially adopting a lights-out posture and only requiring staff to manage/maintain the product. As an early adopter of SL1, the product has played a vital role in our business for years, giving us the confidence we need in observability.
- ITSM workflow automation and monitoring
- Seamless Integration with other observability platform tools
- Provides context between infrastructure, application, and business services relationships
- The elimination of on-premises collectors
- Improve out-of-the-box reporting capabilities
- Allow for more robust dashboards
March 23, 2022
SL1 - strategic monitoring tool of choice
SL1 is used as a strategic monitoring tool for hybrid cloud environments, compute, middleware and database. More recently we have expanded into network device monitoring to provide a holistic monitoring platform for multiple user groups. We have a mix of hosted and SaaS platforms across all geographies. SL1 is deployed in an agentless mode which reduces the administrative overhead associated with legacy tools that were reliant on one or more agents to perform similar functions.
- VMware vSphere stack monitoring
- Linux operating system monitoring (ssh)
- Historical performance data gathering and presentation
- Consolidation of functionality into a single PowerPack. e.g. Microsoft: Windows Server
- Search feature for historical events. Currently have to check individual devices.
- Need the ability to template thresholds on Linux devices based on Organization and filesystem name.
March 03, 2022
All in one AIOps solution
SL1 we have leveraged for ITOPS, which includes IT infrastructure discovery, CMDB update, performance monitoring, fault monitoring, alert management, and auto incident creation into the ITSM platform. It helps to address ITOPS problems. A couple of use cases server operating system performance, database performance, network devices performance monitoring. Discovery of all IT devices and update the CMDB.
- Discovery of IT devices and update the CMDB
- Network device performance monitoring
- Event correlation of IT Devices
- SL1 uses remote monitoring technology for server device monitoring, using PowerShell, WMI, and other protocols which are cumbersome to deploy required lots of effort to open the ports and start initial monitoring
- Remote monitoring technology brings some challenges such as a number of devices to be monitored per collector.
- Procuring remote monitoring pre requisites are time consuming and error prone
- Log monitoring & management required significant improvement
- Data analytics & management required significant improvement
February 15, 2022
Science Logic EM7 SL1 Release for Service Providers
My organization uses ScienceLogic EM7 as our primary ticketing platform for our IaaS data centers. We also use ScienceLogic to monitor our events and also our managed services, such as servers, switches, and other network appliances. We also utilize ScienceLogic as our bandwidth billing platform, utilizing 95% billing rates on the greater of ingress and egress of network traffic.
- Event logging
- Event escalation
- Monitoring of applications
- Collection of data
- Ticketing platform is being deprecated
- UI not intuitive for most users
- SL1 is not complete in functionality
December 13, 2021
My view on ScienceLogic SL1
We use EM7 and Integration server from Sciencelogic SL1 and applied it across 100+ customers across different sectors and would continue to expand the deployment with upcoming customers too.
- Escalation support for EM7 product
- Flawless handover between support engineers during a P1
- Online Training
- Service desk support needs improvement. I would love to get minimal questions from SD agent during a critical P1 support call when [the] customer is referring a case number
- Support engineer knowledge on IS product needs improvement
- Delay in Engineering teams support during public holidays and weekend support
- Percona support and response needs improvement during crisis
November 30, 2021
Good product!
We use it mainly to get monitoring data for our devices. It being used specifically in my department and the neighboring teams. We just use ScienceLogic API to get the respective details mentioned above.
- UI is good.
- Alerts feature has been beneficial.
- API makes it easy to pull data for developers.
- API are not robust since they fail sometimes due to multiple requests.
- API documentation could be bettered.
- UI is a little slow and dodgy sometimes.
We use ScienceLogic for monitoring our Managed Service customers, providing in-depth analysis on a range of hardware and software components in the data center. We also sell, deploy, and configure the application to any of our customers that require a monitoring solution for IT environments. Typically it is deployed across all departments.
- Powerful monitoring capability, can ingest data from a lot of sources
- Good multi-tenancy features
- Extensible - can write your own powerpacks/code snippets
- Built-in automation features
- Business Services
- The interface - it is out of the 1980s. Version 8.14 is current and I believe a new version is coming with a new interface. UPDATE - the new interface is much, much better.
- Community - not a huge user group like you have with other software. i.e. - very few blogs on features/how-tos etc.
- Monitoring items in VMware is a bit cumbersome, You need to monitor the vCenter endpoint. It will drag in all components relating to it. If you wish to see metrics for particular machines, you also need to create and manage a discovery for that machine--something as simple as file space usage.
- Powerpack support. If you use a powerpack that is community-built, getting support for this is tough.
- Support does not have a chat option, however it is typically good.
ScienceLogic SL1 used [...] across [the] organization to manage the infrastructure environment to address monitoring issues, [and] perform automation against manual interventions to resolve issues, [and] ticket creations.
- Discover the whole environment
- Getting granular details about the nodes in the environment
- Dynamic alignment of monitoring applications
- Agentless monitoring
- Understanding the inbuilt Maria DB schemas and data structure
- Details on the Dynamic Applications Snippets and the associated core Python scripts created on the servers
- Changing any details on the backend [via Database] not reflected in front end [GUI]