Page 2 of 26 Webex App Reviews & Ratings 2024

Name: Pair and share on the Webex App
Uploaded: 2021-06-08T12:23:31.000Z
Duration: 3 min 18 s
Description: Pairing and sharing on the Webex App

Starting at $0 user/month

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Overview

What is Webex App?

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Recent Reviews

Webex App review

10 out of 10

April 10, 2024

Incentivized

My organization uses the Webex App to facilitate fast and efficient collaboration needs. Whether on a desktop or mobile, the Webex app …

Webex : the best market competitor in video conferencing!

9 out of 10

April 06, 2024

Incentivized

Because of my support profile, I am constantly in contact with multiple clients from various platform, Webex is one of the trusted and …

Easy connection with team!

8 out of 10

March 28, 2024

Incentivized

Webex App brings a whole suite of features on the table. Our team uses it to conduct live training and use it for video conferencing. It …

Webex App Stands Out as the Optimal Solution for Internal Communications

10 out of 10

March 24, 2024

Incentivized

We use the Webex App as an internal communication tool in our company. It helps facilitate communication between departments and within …

Webex App proves to be the best application for remote and hybrid users

10 out of 10

March 22, 2024

Incentivized

WebEx App allows me to connect with my colleagues, customers, and vendors. It runs smoothly, is highly customizable, and provides me with …

Webex App review - it admin

9 out of 10

March 05, 2024

Incentivized

Webex App is our default communication app. We use it to collaborate with coworkers, created meetings within our company, and to call …

Webex App review

8 out of 10

February 20, 2024

Incentivized

We use Webex App as designed, to have video conferences with clients. We also use the 'request remote access feature' if there are any …

Webex App

10 out of 10

February 12, 2024

Incentivized

I use Webex App daily, I am an administrator.
Business problem: MS Teams

Webex App testing

7 out of 10

February 12, 2024

Incentivized

Webex App is used for calling and messaging. Gives users cloud service without the need for an MPLS network.

One of the best virtual calling applications that offers easy navigation

9 out of 10

February 09, 2024

Incentivized

Great help in performing daily tasks through screen sharing. It helps us communicate more efficiently with third parties. It has also …

Webex App

10 out of 10

February 09, 2024

Incentivized

We use Webex App to collaborate with colleagues and partners. The application allows us to collaborate using a reach media experience.

Webex App review

9 out of 10

February 07, 2024

Incentivized

We use Webex App on a daily basis. The noise reduction is great.

Webex App Review

10 out of 10

February 07, 2024

Incentivized

Allows collaboration with team members in other geographical locations.

Collaboration Experience with Webex App

8 out of 10

February 07, 2024

In my role, we use Webex App as the daily driver in terms of collaboration. From Instant Messaging, Video Calling, and Group …

Connecting with remote teams has become more easy!

8 out of 10

February 06, 2024

Incentivized

We have been using the Webex App since last year. We have multiple teams that work outside of the capital city where our head office is …

Read all reviews

How Webex App Differs From Its Competitors

We use the WebEx App as a spot solution, which means we turn to WebEx only when a customer specifically demand this platform, or when Zoom or Teams is unavailable or fails. This is the story universally/globally as far as our company goes. I do not believe there are any plans to change at this …

Incentivized

Organizational Challenges Faced

the problem was scale. how to quickly get everyone offboarded to remote work simultaneously. Webex was used from time to time during this transition, but as previously described, is behind Teams and Zoom in our conference-software roster.

Incentivized

Impact on Organizational Challenges

i am sure that there are routers / switches at our campus, probably coupled with Meraki and APs. From my experience, I only use Webex as a spot solution behind other software programs. It (webex) performed admirably when needed.

Incentivized

Hybrid Work Experience

We have our remote / hybrid model working very smoothly at this time. Onboarding is quick, both efficient and effective. SSO enables smooth access to various software programs needed to do our job. Access is high and typically feels flawless.

Incentivized

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Incentivized

Hybrid Work Implementation Progress

Fully accomplished. A large percentage of our workforce works primarily remote. Many flex between campus and other offsite locations.

Incentivized

Other Products Considered

Honestly, Webex is quite similar to Teams and Zoom ... I feel that after using them all, I am unaware of any differentiators.

Incentivized

Security

collaboration is well done, security seems spot-on. participant management and host settings are intuitive and easy to setup.

Incentivized

Ease-of-Use

I have noticed that the noise suppression is impressive. I work from home with young children frequently in the house, and the background noise on my end can be a challenge. I have often wondered how exactly the software reduces the background noise.

Incentivized

Adoption

Webex is used company-wide, its difficult to estimate usage because its used along with other internally approved collaboration & those from our vendors as well. I'd still say Webex is used for large events, needing advanced collaboration and scale.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Events Cisco Webex Room Series Cisco Secure Endpoint

Incentivized

Organizational Challenges Faced

Remote connectivity was a problem initially, with 5G and newer network tech brought about good change allowing hybrid working to perform at best.

Incentivized

Impact on Organizational Challenges

Cisco hybrid work is used primarily within the organization for large scale global meetings and collaboration. Sometimes with vendors due to cross connectivity requirements.

Incentivized

Hybrid Work Experience

Cisco hybrid work is used primarily within the organization for large scale global meetings and collaboration. Sometimes with vendors due to cross connectivity requirements.

Incentivized

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Incentivized

Hybrid Work Implementation Progress

We have enabled full hybrid working for over 2-3 years. Since we are a global organization it was very imperative to have enabled hybrid working much before the pandemic. We have had to go all in on full hybrid working during pandemic.

Incentivized

Other Products Considered

Cisco hybrid work is used primarily within the organization for large scale global meetings and collaboration. For regular collaboration and ease of connectivity we use other products.

Incentivized

All-in-one Platform

We do not use Cisco as marketing platform, we have our own process and tools for this. Webex is preferred for large scale meetings, and for advanced collaboration (with Cisco Room or wireless IP Phones) with customers or partners.

Incentivized

Security

All software we use must allow to use SSO, this is our first step towards securing our tech platform. Since our IT use some or most of Cisco equipment in the back end I'd assume other layers of security is addressed. In terms of interoperability, ̇Webex OneDrive integration exists and also other …

Incentivized

Ease-of-Use

I haven't used Workflow in Webex. I recall that Cisco was one of the first to enable noise suppression and transcription. Taking minutes of the meeting was never anyone task again!

Incentivized

Adoption

We use both Cisco Webex App and MSFT Teams as collaboration tools in the company. Even using MSFT Teams, the calling infrastructure that MSFT Teams uses is provided by Cisco Webex App and Webex Calling due to be reliable and robust, good audio and video qualities and the integration of the …

Incentivized

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Incentivized

Hybrid Work Implementation Progress

I've working from everywhere since before the pandemic, back in 2015, and it always have been part of my professional life but not part of IT culture of the company I've working for in that time. It was a long journey to convince than that mobile teams could get efficiency while on the run, while …

Incentivized

Organizational Challenges Faced

1. Get secure access outside company perimeter.

2. Reinforce a secure posture of mobile workers while access company assets

3. Integrate telephony resources with other productivity tools as MSFT Teams

Those are the 3 main points to deal with, not leaving all other legacy integrations aspects behind, …

Incentivized

Impact on Organizational Challenges

One most positive impact in organizational culture was to access collaboration tools without the need to close heavy vpn clients. This increased the users experience exponentially. When everybody starts to use MSFT Teams, the capabilities of sharing content in a secure way was limited and rapidly …

Incentivized

Hybrid Work Experience

In the first moment, people that didn't have the habit to work from home starts to fell a little bit lost, and in that moment company's executive levels must take place in the scene the follow up the team work until they understand what is need to get the job done away from office. After that when …

Incentivized

Other Products Considered

I am using Webex App in a daily basis, as the collaboration framework that I prefer. I have all I need in a single workspace and I'm already get used to find all features and controls I need to place a call, conference, meeting or collaborate with a colleague.I've also use MSFT teams as part of …

Incentivized

All-in-one Platform

I've used to use my deskphone integrated with Cisco Webex App, that allow me to take calls more comfortably while I work in my desk. Also, another important feature I've used to use is transfer calls from my desk or notebook to my mobile phone, or from mobile to my deskphone. Due to this I could …

Incentivized

Security

Cisco Webex App was the most easy to use, to set up meetings and control who is in the meeting, who wants to get access and those who will present or share content. I've also worked with MSFT Teams during pandemic, but Webex App has a user interface more intuitive than MSFT Teams. The old …

Incentivized

Ease-of-Use

We don't use real time transcription in the company so I don't have much experience to formulate a concrete opinion about that. We do use note taking and thats is a really nice feature that helps to get back important points, subjects and aspects discussed in a meeting. The automatic noise …

Incentivized

Hybrid Work Implementation Progress

It has already been implemented now. With the hybrid work solution, our team members need to come to the office only for certain events, and can work from anywhere suitable, mostly from home during most of the time. Because of this, office space could be utilized with more user-friendly, …

Incentivized

Other Products Considered

When implementing the hybrid work plan, the most concerning drawbacks were the cyber and network security problems and the employees' engagement with each other. With Cisco VPN solutions, the cyber and network security risks could be decreased to nearly zero, because office systems and …

Incentivized

Other Cisco Products Used

Cisco 1000 Series Integrated Services Routers (ISR 1000) and Cisco 550X Series Stackable Managed Switches

Incentivized

Adoption

It's an option vs. mandatory to use the Webex app but given our close partnership w/ Cisco I would say approximately half of our 10,000 users.

Incentivized

Adoption

Most of the teams covering all the users use WebEx app .it's used company wide for collaboration and other work flow tasks .

Incentivized

Adoption

It is pretty universal across the corporate and commercial sides of my company.

Incentivized

Adoption

We have complete adoption and utilisation. It is used across the organisation (2,500 employees+) , so all employees, regardless of their roles in different departments (Finance, Marketing, Sales, IT, Human Resources, Production etc.) are expected to use it. We also use Microsoft Teams and in some …

Incentivized

All-in-one Platform

We have used CISCO Unified Communications which has proved to be so usedful to unify our operations by brining individuals together in any place, any time on any device. It has provedn to be a reliable and trustworthy performer. its dependability has ensured we can easily monitor, manage and …

Incentivized

Security

It meets most of our needs effectively in terms of enabling and enhancing security, providing an always available and guaranteed network, providing integrity while harnessing all the features and functionality needed for our operation to run seamlessly and without downtime.

Incentivized

Ease-of-Use

Webex is a superb tool that provide many handy features and class leading funstionality. Have also provided fast and responsive support. The user interface is a joy to utilsie and makes navigating the application extremely intuitive. In the rare instances we can't find an answer quickly we …

Incentivized

Adoption

We roughly have about 150 users out of 750, but a lot of our users are in the shop turning wrenches and working on heavy machinery so not always on a computer or phone in hand. A lot of the office staff utilize it. I try more and more every day to get more people to use it.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Cisco AnyConnect Cisco Umbrella Cisco Secure Access by Duo Cisco Secure Endpoint

Incentivized

Hybrid Work Implementation Progress

We have always worked Hybrid as we have a lot of Field workers that have to be remote. All of our Office staff has always been in the office as there was never a stay-at-home order as we were considered essential. But I do work from other offices and home when I need to do an install that doesn't …

Incentivized

Organizational Challenges Faced

Being in Wyoming and as rural as we are, we don't have a lot of Cell coverage, so we have to connect while we can when we have coverage. Our Field Techs have always worked remote and we use Cisco products to collaborate, stay connected and secure when we have coverage.

Incentivized

Impact on Organizational Challenges

Now being able to have those ad hoc meetings with Webex, when the field tech has coverage, they can use video conferencing to keep up to date on their projects. We use Cisco's Lineup of Security products to keep us connected, including Cisco AnyConnect, Endpoint Protection, Umbrella, Email …

Incentivized

Hybrid Work Experience

We use Cisco's Lineup of Security products to keep us connected, including Cisco AnyConnect, Endpoint Protection, Umbrella, Email Security, and Webex. So, when our people are remote, we feel confident that Cisco will keep us secure. Also for the people that use Webex to collaborate our users are …

Incentivized

Other Products Considered

We haven't used any other products so I can't say for sure how Cisco products compare to others. But I do know that keeping with one company makes things integrate better as you can call one company, if 2 of their products don't play well together make them fix it.

Incentivized

All-in-one Platform

We also use Cisco Jabber and Cisco Webex Meetings. I do feel at some point they will combine Cisco Jabber and Cisco Webex Teams I just wonder which they will primarily go with or if they will continue to advance both to where it doesn't matter which one you have.

Incentivized

Security

I do wish I had a report (and maybe there already is) but a report that showed me usage of Cisco Webex Teams. I do like how easy it is for the user to run it and expand on spaces to their liking. I do like how it is encrypted end to end.

Incentivized

Ease-of-Use

Every update they come out with keeps surprising me! I have not had the pleasure of using the features that are listed but I can't wait to try them. I believe they will be the best! The user friendliness of Cisco Webex Teams has made it easier for our users to use it. I just wish the features they …

Incentivized

Adoption

Webex App was used by 3 departments and about 100 people in total. We are looking at expanding this outward to include other departments and focus on a company-wide rollout. It's worked well for all 3 departments which is why we are looking to add more users to the platform.

Incentivized

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Incentivized

Hybrid Work Implementation Progress

The company ensured that everyone within our 3 departments that are using the platform understood what was necessary from a foundational level in order to use the platform effectively. Their job communications depended on their knowledge and their ability to navigate the system. Without it, we …

Incentivized

Organizational Challenges Faced

It all happened so quickly that we had to rush out enablement and trainings. The team had to learn how to use the system almost like trial by fire and learn on the job because of the landscape we were in. It's become easier now that we've had experience and time using it.

Incentivized

Impact on Organizational Challenges

Cisco's hybrid work solutions have has increase our team's ability to communicate better and across the globe. No longer do we need to fly people in but instead save money from them being remote while the individuals close to the office can attend a meeting in person when necessary or feel like it.

Incentivized

Hybrid Work Experience

We are faster, more productive, and have the ability to communicate on our own time making the workforce happier. Individuals have a sense of autonomy when they decide where they want to work. Cisco's hybrid work solutions made this possible and we absolutely love it. Far fewer resignations due to …

Incentivized

Other Products Considered

I mentioned in previous answers that we looked at other solutions like Zoom but Cisco Webex just worked for us. It was one of the original and it shows. They were able to adapt to the pandemic quickly and ensure the security of our calls without outsiders bombarding or "video bombing" during …

Incentivized

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Incentivized

Hybrid Work Implementation Progress

Webex is already in place, its implementation come at a perfect time to answer our company needs in term of collaboration.

Incentivized

Organizational Challenges Faced

in fact, being a part of operational team, the most challenge is supporting multiple tunnels simultaneously on our laptop

Incentivized

Other Products Considered

As a network Engineer, we need to work from everywhere, from home or from company offices, datacenter etc.
Using Cisco anyconnect is our day to day tool to connecte to our company intranet .
on the other side, to collaborate, all you need is internet to connect on webex

Incentivized

Security

i in our organization, webex fit the need, security was assessed, otherwise it would haven't been used

Incentivized

Adoption

The tool is widely adopted, being used across the whole company, with some users with more activity than others, mainly those that have to work with teams in other countries or locations, but overall with a high uptake given the hybrid working model that has been adopted for years now.

Incentivized

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Incentivized

Hybrid Work Implementation Progress

Hybrid work has been in place for a few years, since there is a lot of collaboration across countries and functional teams that do not seat in the same location. The pandemic did bring an evolution to the hybrid environment, to better integrate virtual team members with on-site meetings and rooms. …

Incentivized

Organizational Challenges Faced

Getting colleagues and stakeholders to know about all the available tools was the harder piece in the process, that cultural shift to make people feel interested in the new tools that support hybrid work is challenging, which is why local champions and community of practice was key in the process.

Incentivized

Impact on Organizational Challenges

Having different tools within WebEx that enabled collaboration was key, tools like a whiteboard to get everybody's ideas, take control of somebody else's laptop was key to collaborate on a file or project, record meetings for people that weren't able to join the meeting, among others. These …

Incentivized

Hybrid Work Experience

There are no physical barriers that would prevent teams to having a great collaboration and strong business results. Personally, WebEx has been one of my favorite tools when thinking of a hybrid work model, it allows me to work as if I was sitting with a co-worker side by side

Incentivized

Other Products Considered

I've used other services to support hybrid work, but for one I appreciate the security of data WebEx offers, I feel save sharing my screen or files via the tool; the app is very user friendly and has useful and well thought of features, I particularly like the feature of "pause sharing your …

Incentivized

All-in-one Platform

Slide is great to make team meetings or broader training sessions with large groups, to make it more engaging and involving people, testing their knowledge, maybe a friendly competition to spark their interest, get an audience opinion when having external meetings, etc. It has a lot of use cases …

Incentivized

Security

The app truly addresses our security needs, from making sure what's being shared is only visible to people admitted in the meeting room or directly invited. I particularly find helpful that only one person is assigned as the host, or selected people are, but not everybody can un-mute, share …

Incentivized

Ease-of-Use

Audio quality is one of the key features for me. We use headphones that can be optimized for the app, but what the app itself does in terms of noise supression, voice recogniztion versus noise is amazing and enables better and more focused meetings, spending time talking about business objectives …

Incentivized

Customer Support

Cisco Webex App support is generally quick and pertinent for answering question. The basic support asks many questions and can be redundant but in 24/48h the case is resolved if it's a basic problem. It can be extended to 1 week if the problem is very specific or complex to approach.

Incentivized

Adoption

Cisco Webex App has been easily adoted by the user, the interface is pretty simple and very easy to use despite regular changes due to new versions. Today, the majority of Sales, Pre sales and technical guys are using Webex Teams. We will encourage more users to adopt the product, especially for …

Incentivized

Adoption

A small group at the moment, but about to expand to 1000+ users.

Incentivized

Other Cisco Products Used

Calabrio ONE, Webex Calling, Webex Contact Center, Webex Meetings and Dubber

Incentivized

Adoption

Company-wide. We have this in the hands of every user. We have encouraged both the use of web and mobile.

Incentivized

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Incentivized

Hybrid Work Implementation Progress

I have been using Webex App as part of the implemented hybrid work solution. Webex app is playing a pivotal role in communicating with my colleagues to brainstorm ideas and collectively discuss to share files and collaborate within the team. We can configure the settings for security, recording …

Incentivized

Organizational Challenges Faced

Integrating with existing systems such as email, calendars and corporate directories can be challenging. There was a need to ensure seamless user experience to have an increased adoption. Application and network should be configured so that the performance issues are not a blocker as the …

Incentivized

Impact on Organizational Challenges

Webex app had a huge impact as it was able to support multiple languages in order to encounter the challenges of having organizations with global presence. It had support and documentation in multiple languages ensuring that the app is user-friendly for all users. Live translation in meetings also …

Incentivized

Hybrid Work Experience

As part of hybrid work model, ensuring a smooth interoperability is essential for users which was done by integrating with existing systems such as email and calendars. Ensuring that the application has multi-device (laptop, mobile, tablet) support and operating systems can be challenging as it …

Incentivized

Other Products Considered

Webex app has effective customer support and is capable of resolving technical issues quickly. It complies with industry specific regulations and adheres to data protection laws. The customization it provides based on the needs of an organization and different licensing options, offers advantage …

Incentivized

Adoption

The application is over the north america company . We both country able to make meeting using cisco webex . We have most of users in management and on our many building location . we install the cisco jabber phone software for people who need to interact with customers . We use to have cell phone …

Incentivized

Hybrid Work Model

Working from an office or other company space Working from home

Incentivized

Hybrid Work Implementation Progress

we install webex meetings in our laptop . We are able to have hybrid meetings . We can work from home or work at the office . And it is working well. We are able to create links and send it by email to other participants , so we can share our screen and have a meeting together.

Incentivized

Organizational Challenges Faced

The challenge when we are working Remote office is that all the people is working efficiently . By making meetings once a week we get in touch together and make sure the job is done . We exchange at the same time the good practice and focus on the main goals to make sure our customers are …

Incentivized

Impact on Organizational Challenges

We make sure that ll employees are able to be self sufficient and productive . Doing webex meetings allow us to share our knowledge to best serve our customers . We make follow up on our goals and make sure all the people are working well and they are productive by showing using WebEx meeting all …

Incentivized

Hybrid Work Experience

By using the cisco webex meetings software , we have to create an invitation and send it by email to the people you want . You can create a meeting for one on one meeting or create a group meetings as well . It is easy to understand how it work. Very good software .

Incentivized

Other Products Considered

We choose this software because we use cisco jabber as well that is part of the same brand to call and use it as an ip phone line . We can make call with cisco jabber . And the quality of sound is very good . We don't have complaint about poor quality audio .

Incentivized

Adoption

Its used and fully integrated in my office across all conference rooms and its user base are Company wide, all users, all departments, sales, HR, etc., my company has 10,000+ user base everyone uses WebEx as their primary communicator. It’s highly integrated and well equipped to provide seams less …

Incentivized

Adoption

the company has about 10000 licenses company wide but is not the primary collaboration tool

All-in-one Platform

I have been using Cisco devices like the DX80 along with the webex app. it is interesting to be able to switch between the two when on the move

Security

webex app allow us to have secured meetings thanks to zero trust

Ease-of-Use

these innovations has allowed for example to be working nearly from any place without having to care about the background noise . this is particularly important when working in a noisy place

Other Cisco Products Used

Cisco Room Series, Cisco Board Series and Cisco Desk Pro

Incentivized

Adoption

In our company, it started as a "Cisco thing" before 2020, and it exploded during the pandemic, reaching all user levels and every meeting room, becoming a standard for any meeting requirement where a voice call is not enough (we still don't use Webex for voice calls, but is available in the …

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Webinars Webex Events Slido Cisco Webex Room Series Cisco Webex Desk Pro Cisco Webex Board Series Cisco AnyConnect

Incentivized

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Incentivized

Hybrid Work Implementation Progress

Particularly, we are going through a reshaping proccess within the company's structure and bussiness model that will probably impact our current communication's scenario, and still some definitions haven't been made to typify each use case due to this, but we continue to rely on Cisco products for …

Incentivized

Organizational Challenges Faced

Before 2020, most jobs almost certainly involved going to an office or environment that didn't change and was within the company's domain, regardless of the specifics. Before the year 2020, it was common practice to use desktop computers and wired connections to the network. Today we are in a …

Incentivized

Impact on Organizational Challenges

We are using a wide variety of the solutions that Cisco has to offer to connect, secure connections, authenticate users, and deliver communication services regardless of location or device type, ensuring a seamless, first-class user experience, even with limited or low-quality connectivity, …

Incentivized

Hybrid Work Experience

Since we started with the hybrid work scheme using Cisco products, both hardware equipment and software and SaaS solutions, we have been able to have the freedom and flexibility to keep up with the current business dynamics, being able to get rid of the ties related to security impediments or …

Incentivized

Other Products Considered

Having Microsoft Office, surely you can have Teams as a tool, or Meet if you use Google services. They all have their pros and cons, but, without a doubt, the best and highest-level user experience is provided by Cisco, whether due to the quality of communication, the variety of tools, the amount …

Incentivized

All-in-one Platform

Cisco Collaboration portfolio includes cloud services, hosted services, on-premise platforms and a really broad scope of collaboration endpoints, wich can be use with any of the mentioned services.

We've been using on-premise platforms and cloud services and, once combine with state-of-the-art …

Incentivized

Security

If you're using a Cisco product, you know it's safe.

If you have any doubts regarding safety, you can find a lot of documents, being Cisco's docs or 3rd party docs, explaining how your product, platform or service is secured.

If you want, you can audit each component and you'll find out that, if any …

Incentivized

Ease-of-Use

Any organization would benefit with Cisco Webex Teams features.

We've been using Webex Assistant to voice-command our room devices and taken advantage of real-time transcription, besides using post-recording meeting reports to get in-depth information regarding main contents of the different …

Incentivized

Adoption

The solution has been adopted company-wide. It has become the standard for all text and voice communication, along with virtual meetings. Overall, I believe that adoption went quite well. I haven't heard of many complaints and it has now moved into a natural part of daily work life. It helps that …

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Hybrid Work Implementation Progress

As of writing this, our company has settled on a hybrid work model where employees are expected to be in office Tuesday-Thursday and can work remote on Monday and Friday. Of course, there are some exceptions, but this has been followed by most employees. Because we had the Cisco Webex app …

Organizational Challenges Faced

I don't believe there were any challenges with the technology. The challenges faced were around finding a model that work for employees and the company. To maintain productivity and accountability. COVID created a new model of work for so long that people were hesitant to go back to the old …

Impact on Organizational Challenges

Maintaining communication is key to having a successful hybrid work solution. Additionally, having an all in one solution helps adoption and ease of use. The Webex App has been that solution for us and I don't feel like communication has dropped. From the quick text messages to longer calls when a …

Hybrid Work Experience

I think we have experienced a model that works and is sustainable. The technology has enabled us to do this. Our business continues to thrive and work is getting done. That is what is important, no matter where you work from. Communication and connection are key to most projects and interactions …

Other Products Considered

I believe Cisco was chosen because it also provided a solution for our inter-office phone system and our customer service call center, in addition to all the other features we use as employees. I have noticed that Webex video quality in online meetings is slightly worse than some competitors, …

Adoption

There are almost 200 employees in our company and almost every employee uses WebEx platform as their main communication media. It used company wide by all type of users.

Incentivized

Adoption

This is a company-wide adoption for our hospital system. We have numerous physician and outpatient sites (close to 70) in addition to 2 hospitals. These sites are located in a 44 mile range & many are located on heavily traveled roads. Meeting in person is difficult & Webex has allowed us …

Incentivized

All-in-one Platform

I don't think I have combined with any other Cisco collaboration products. I don't think I have combined with any other Cisco collaboration products. I don't think I have combined with any other Cisco collaboration products. I don't think I have combined with any other Cisco collaboration …

Incentivized

Security

It's really good. I like how it integrates with outlook email and can set up single number reach. It's really good. I like how it integrates with outlook email and can set up single number reach. It's really good. I like how it integrates with outlook email and can set up single number reach.

Incentivized

Ease-of-Use

The blurred background and noise cancelling features are great. The blurred background and noise cancelling features are great. The blurred background and noise cancelling features are great. The blurred background and noise cancelling features are great. The blurred background and noise …

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features

Chat (577)
8.9
89%
Mobile Access (509)
8.8
88%
Discussions (521)
8.7
87%
Notifications (568)
8.6
86%

Reviewer Pros & Cons

View all pros & cons

Easy configuration and integration with Webex peripheral devices.
Smoother integration with non-Cisco devices and software.

Verified User

Engineer in Information Technology

Building Materials Company, 1001-5000 employees

Troubleshooting Session with clients.
Its UI is very feature rich, hence a lot of unnecessary coloring is observed.

Verified User

Analyst in Information Technology

Information Technology & Services Company, 1001-5000 employees

Video Reviews

8 videos

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Webex Allows Team Members to Easily & Quickly Connect and Participate in Meetings: User Review

03:47

Developer Leans on Webex to Support Meetings With Large Amounts of Attendees: User Review

03:01

User Review: Webex Provides Business With Modern Workplace Communication & Collaboration Tools

02:09

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Pricing

View all pricing

Basic Plan

$0.00

Cloud

user/month

Meet Plan

$13.50

Cloud

user/month

Meet + Call Plan

$25.00

Cloud

user/month

Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

Avg 7.8

7.6
Task Management
(303) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
7.3
Gantt Charts
(136) Ratings
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
8.2
Scheduling
(418) Ratings
Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.
7.9
Workflow Automation
(200) Ratings
Workflow automation is the ability to route work requests along an approval process automatically.
8.8
Mobile Access
(509) Ratings
Mobile access is the ability to access the software from a smartphone or tablet.
8
Search
(427) Ratings
Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.
8.2
Visual planning tools
(222) Ratings
Includes visual tools such as pinboards, mind-maps, or charts for collaborative brainstorming and/or workflow planning.

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.5

Avg 8.0

8.9
Chat
(577) Ratings
Instant messaging tool allows users to communicate with select other users in real-time threads.
8.6
Notifications
(568) Ratings
Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.
8.7
Discussions
(521) Ratings
Users can join groups or message boards for forum-style collaboration.
8.4
Surveys
(277) Ratings
Users can create and participate in surveys to get input from other collaborators.
8.1
Internal knowledgebase
(255) Ratings
Users can author or access “How-to” help and reference tips about internal processes.
8.2
Integrates with GoToMeeting
(151) Ratings
Integrates with GoToMeeting for web conferencing.
8.7
Integrates with Gmail and Google Hangouts
(175) Ratings
Integrates with Gmail and Google Hangouts.
8.6
Integrates with Outlook
(382) Ratings
Integrates with Microsoft Outlook to tie in email threads.

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.1

Avg 8.1

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Product Details

About
Competitors
Tech Details
Downloadables
FAQs

What is Webex App?

The Webex App brings together Webex Calling, Meetings, Messaging, Polling, Whiteboarding and Video Messaging into a single application, fostering effortless collaboration and unlocking more productive ways to work. The Webex App provides a comprehensive and intelligent collaboration experience across every workload, enabling users to securely connect, communicate and get work done anywhere.

Seamless collaboration across devices, locations and organizations:

Any computer, tablet, phone, browser or Webex Device can be used to connect
Secures collaboration with people inside and outside the organization •Minimizes app switching with integrated workflows across other business applications
Move calls or meetings to a mobile phone, Webex Device or a car’s infotainment system to continue collaboration

Power engaging interactions with more ways to participate

Removes language barriers with real-time language translation into 100+ languages
Enables audiences to share their reactions with animated emojis and gesture recognition
Real-time collaboration on documents and whiteboards
Encourages more participation with polling, Q&A and breakout rooms

Unlocking more productivity with AI-powered innovations

Makes meetings more productive with automatic transcriptions, summaries and highlights
Reduces disruptions with background noise removal and voice enhancement
Monitoring and management of work-life balance and professional relationships with personal insights

Webex App Features

Project Management Features

Supported: Task Management
Supported: Gantt Charts
Supported: Scheduling
Supported: Workflow Automation
Supported: Mobile Access
Supported: File tracking
Supported: Tagging
Supported: Search
Supported: Integrates with other Project Management Tools
Supported: Visual planning tools

Communication Features

Supported: Chat
Supported: Status updates and activity feed
Supported: Notifications
Supported: Comments and feedback
Supported: Discussions
Supported: User directory and online status
Supported: Sharing and privacy
Supported: Surveys
Supported: Internal knowledgebase
Supported: Integrates with Skype
Supported: Integrates with GoToMeeting
Supported: Integrates with Gmail and Google Hangouts
Supported: Integrates with Outlook

File Sharing & Management Features

Supported: Versioning
Supported: Document files
Supported: Image files
Supported: Video files
Supported: Audio files
Supported: Document collaboration
Supported: Shared folders
Supported: Access control
Supported: Advanced security features
Supported: Integrates with Google Drive
Supported: Integrates with SharePoint
Supported: Device sync
Supported: Web interface
Supported: File change notifications
Supported: Simultaneous editing

Webex App Videos

Webex App

Pairing and sharing on the Webex App

Webex App Competitors

Webex App Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Webex App Downloadables

Frequently Asked Questions

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Slack, Zoom Workplace, and Microsoft Teams are common alternatives for Webex App.

Reviewers rate Chat highest, with a score of 8.9.

The most common users of Webex App are from Enterprises (1,001+ employees).

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Comparisons

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Reviews and Ratings

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Attribute Ratings

Reviews

(26-50 of 648)

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December 05, 2023

Webex App kept us functional during Covid

Verified User

Team Lead in Information Technology

Hospital & Health Care Company, 10,001+ employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We use the Webex App as one of our main means of virtual meetings for the organization. The scope of our use case is pretty standard -- to meet with individuals, and groups of users, both internally and externally for virtual meetings and calls. Webex App allows for us to seamlessly start calls and schedule meetings by setting up directly within Outlook which helps save time. Webex App is installed by default on our Windows, Macs and available on our mobile devices as well and works across all platforms.

Pros and Cons

Outlook Integration
Call recordings
Cross platform integration

Integration with MS Teams
Although I connect my calendar, it seems to ask me to continue setting it up frequently after signing in
Ability to auto send log of meeting chat to meeting owner's email

Likelihood to Recommend

Webex App is very well suited with integrations with Outlook. Our users use Outlook and it works well with creating calls/meetings directly from the mail app and starting calls from within their calendar. For what we use/need Webex App for, it works great. We don't have any scenarios where it is less appropriate or doesn't work well for us. Have been using Webex App for years and it has worked great.

December 04, 2023

Webex App, does work it says it will, could talk to other products more

Daniel Neale

Enterprise Service Delivery Manager

Natilik (Information Technology & Services, 201-500 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

I am a service delivery manager so I use Cisco Webex App for direct messaging with clients and colleagues, as well as arranging meetings. I think Cisco Webex App has come a long way over the last few years and prior to using Webex App I was a Microsoft Teams user and found this product very good, especially with integrations. Webex App now has far more options for integrating into other products and in an ideal world would be great if could integrate with Microsoft products such as Sharepoint and Forms - although you can add web links so does give a form of integration.

Updates are frequent enough, but not overkill which is a next change.

Pros and Cons

Direct Messaging
Profile Insights

Integrations with other applications

Likelihood to Recommend

It is difficult to give a specific scenario as Webex App does what it says on the tin; you can use it for instant messaging and arranging meetings. This is fine for using in all business situations.

December 04, 2023

Webex App, a truly professional App

Bruce Gamboe

IS Construction & Infrastructure Engineer

Fox Rothschild (Law Practice, 5001-10,000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We use Webex App as our Video conferencing, chat channels and work phone system. It is very nice to have an application that works for our hybrid working styles. From the Lawyers that work part time from home to support people that travel, it keeps us all connected and easy to reach others as well as to share pictures, documents and have live meetings. We sometimes have to use other platforms because of our clients, but seem to have more issues with other platforms, especially when adding a conference room to a video call.

Pros and Cons

Connects easily
Sharing is simple
Gives you the option to have it call your phone for audio if you have a poor connection

Being able to mute a current call to answer an incoming call
Being able to share files through someone on the Phone (if they have the App)
Being able to send an automatic chat text to someone if you are currently in a meeting

Likelihood to Recommend

Webex App works best in conference rooms when using the Cisco hardware. No other platform performs as easily as the Webex App. I appreciate that Cisco recognizes that sometimes their user need to use a different platform on their hardware and are working to improve the experience.

November 27, 2023

My most preferred Meeting/Call application.

Rohan Nirwan

Associate Developer

Think360 (Information Technology & Services, 51-200 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

So, I have been using Webex App for more than 2 years now. My experience is somewhat in the range of 70-80% satisfied. The rest of 20-30% lacks, for the experience when the UI is too heavy to be loaded on the hardware. This happens a lot with me, as I continuously switch on multiple laptops for Training, Development, Client laptops, Office machines, and Personal laptop. I have seen the application working flawlessly in some laptops and sometimes it lags like it will never load in some scenarios, though this majorly depends on the operating system and hardware capability, a "Lite" version would have been really appreciated. Apart from above mentioned, I am a fan of Webex App, and most of my clients' organizations communications are switched to Webex App. I really love the chat, meetings UI's and specifically the HD video call support, which I experienced on my high end 1080p camera on my laptop, and I really really like the single click invite from ongoing meetings from Webex App.

Pros and Cons

Single click invite to other participants.
There is an app for Linux, Windows, Android, MAC OS, so literally, every OS I work on.
Love the HD video presentations that I am addicted to right now.

A "Lite" app for old configuration devices would be really appreciated.
A possibility for giving more customizable themes option?

Likelihood to Recommend

As per my job description, I need to work on multiple connectivity and messaging applications for official meetings, and Cisco Webex App, is my default choice, especially when it is client calls rather than internal meetings, as Cisco applications are available on each OS that I work on, and due to similarity of the UI across the OS's, it becomes more help in transition quickly while switching between multiple devices. Though in some older devices, slight lag is present, it's still well suited for good hardware.

If I want to do HD streaming in meetings, I will definitely have to go with the Webex App, and comparatively to other meeting and engagement platforms (apps) Webex App is what I was able to get in "sync" with effortlessly.

November 20, 2023

We really couldn't do our job, without Webex App! It's truly transformed how we work, and we will never go back.

Mitchell Bumgarner

Senior UC Consulting Engineer

CDW (Information Technology & Services, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

Our entire organization has access to, and heavily relies on the Webex App! We use the Webex App to communicate, share content, and collaborate daily. Our Cisco Unified Collaboration practice also not only uses it, but we help install and configure a wide variety of Webex features for companies all across the globe.

Once deployed and configured for those particular companies, we then use the Webex App to continue to communicate, collaborate, and assist those customers faster and easier than before! We really love the Webex App, and pretty much live in it daily, to perform every facet of our jobs.

Pros and Cons

Webex App is great for sharing content and in a hurry. With a click of a button, you can screen share to coworkers, or fire up a Webex Meeting, right from the same Webex App window you were just chatting in.
Webex App does a great job of allowing custom notifications, so you can filter out some of the daily noise and interruptions. I have my Webex App configured to have my most important notifications on all the time, and the noisy rooms that we're all a part of, are set to mentions only. This works particularly well for me, so that I don't miss any of the large and important updates that might be sent through those spaces, but lets me catch up on the information in those spaces at my leisure.
Webex App also does a great job of integrating into our existing Cisco Unified Communications Manager, so that we can have seamless access between our PCs, Phones, Mobile Phones, and many more! We use Webex App to make sure we can connect and collaborate with each other, no matter where we may be.
Webex App does a wonderful job of gathering, scheduling, and providing information regarding my plethora of daily meetings! I use it daily to manage, host, and launch meetings throughout the day. I even use Webex App to help and track my busy schedule.

Webex App could use a slight improvement on the search feature. I find that sometimes when searching for specific results that I know exist, I have to manually find them from Spaces that have long since moved on from that topic. After finding the phrase I was searching for, sometimes there is no difference between the needed message and the exact searched phrase.
I would like to be able to turn off "Log Missed Calls" from Webex App like you can do with CUCM and Cisco phones. I would rather not know that Webex App specifically, missed a call when I have answered the call on my desk phone.
I believe the Whiteboard and shared content could be surfaced better. I use the Webex App daily, so I am quite familiar with the location of those somewhat hidden features, but I believe many others would benefit from a slightly more inclusive UI around that content creation/tracking.

Likelihood to Recommend

Webex App really is perfect for sharing content and collaborating insanely fast. We host ad hoc Webex meetings, right from the Webex App all the time. I can help a coworker troubleshoot a problem that they are seeing on their desktop, just with the click of a button. I also use the GIF search feature daily! I love to share some good humor amongst friends and coworkers, and it's a single button click away. Of course, as with any GIF search feature, you have to make sure the audience is well-suited for the content you're sharing, but Webex App makes it easy to find the right content for most situations.

November 17, 2023

User-friendly app with some room for improvement.

Amirul Khan

Sr. Network Engineer

Global Brand (Computer & Network Security, 1001-5000 employees)

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

Webex App is a complete collaboration tool/app that helps us to organize or attend meetings, communicate with teammates through chat or call or to create personal room as per various needs. I mostly attend customer facing meetings and sometimes it is required to use Webex App as they host the meeting in Webex App. We use other collaboration applications like Zoom meetings and Google Meet as well alongside Webex App whenever needed according to the client preference or business needs. The app is pretty simple and easy to use. I had some hard time while creating new accounts other than that the app seems fine to me.

Pros and Cons

Personal room creation feature is unique and useful.
There is an option for test meetings, which I found quite useful. It helps to prepare yourself before organizing or attending any important meetings.
Calendar integration/sync feature is also very useful.

Logging into the app is sometimes very hard while trying to login with Google.
Account creation and logging into the app should be more user-friendly.

Likelihood to Recommend

Compared to other video conferencing and meeting solution providers or applications, Webex App is doing its job quite well and I think you can use it within any organization for your day-to-day business collaboration needs. The app is capable to host bigger meetings if you have proper licenses. Normally you get free 40 minutes meeting time but organizations with frequent collaboration needs can also use Webex App properly.

November 17, 2023

Webex App for the i-World

Kukatlapalli Kumar

Associate Professor

Christ University (Education Management, 501-1000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We use it for our online classroom learning and assessments with both Undergraduate, Postgraduate and PhD students.

Pros and Cons

Meetings
Classroom teaching
Classroom assessments
Proctoring

The license for education industry could be made free or with less subscription

Likelihood to Recommend

Well suited for our meetings, teaching and learning scenarios. I found it slightly challenging during proctoring.

November 17, 2023

Cool WebEx

peter awortwe

IT Asset and Configuration Analyst, Service Catalog Manager, Knowledge Manager

Eprocess ISA (Information Technology & Services, 501-1000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We use it for organizing calls with vendors and third-party. It serves as an option to Microsoft Teams when the third-party prefers that.

Pros and Cons

Screen sharing for remote access is good
There is a proper security control on invitees to a meeting. Only invited guest can be allowed into the call
Call recording is not huge compared with similar products in the market

Option should be given for call recording format ( wav, mp4, etc)

Likelihood to Recommend

For remote calls and screen sharing for assistance WebEx is cool too use. I have not yet experienced a bad situation yet as I only use it for vendor calls occasionally

November 16, 2023

Cisco's Business chat app

Verified User

Engineer in Information Technology

Information Technology & Services Company, 51-200 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

Webex App allows us to efficiently access other Webex components such as Calling, Meetings and Messaging on our computer and mobile devices. Which in turns allows us to effectively communicate with our customers and partners which also use the Webex application and other external partners. It provides great integration for for authentication and calendar integration.

Pros and Cons

Great UI
Easy to use
Dark mode
Good API availability

Main app on android doesn't do calling
Connection stability sometimes spotty
UI during calls not as fast

Likelihood to Recommend

Webex App is great for teams which with need for utilizing communications via the Webex platform either via messaging, mattings or calling. It offers message and voice communication via your computer and smart phone. It offers great API access for utilizing either chat bots or integration with other Cisco features and even others.

November 15, 2023

My Cisco Jabber Review

Leonardo Gonzalez

Arquitecto en Soluciones de Colaboracion Cisco

DIRECTV Latin America (Entertainment, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

The organization is using Cisco Jabber all along LATAM as a collaboration and communication tool, which includes voice, messaging, voicemail, file transfer service and persistent chat messages, for all staff personal and for any device (laptops and mobile devices), including internet connectivity though the Expressway servers. We are not experiencing problems to mention.

Pros and Cons

As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
Easy to collaborate from any device (mobile and personal computers). Multiplatform.
Administrators able to customize the application's features as much as they need.
Easy to integrate with Active Directory and Outlook. Unique user and password.
Voice calls and messaging completely secure.
Persistence chat for mobile.

Look and feel could be better than currently is.
Not many emoticons are available in the standard way.
Give the chance to the end users to upload the contact photo.

Likelihood to Recommend

Jabber is well suited [for] those organizations where the infrastructure is the capable to support the requirements of Jabber solutions, CUCM, IMP, and there is more room to accommodate additional features such as Mobile Remote Access (using Expressways) media file transfer or persistence chat. Notice that knowledge in Cisco collaboration products is needed in order to design, implement, support and maintain the platform. Other than that supposed to be a less appropriate IT scenario.

November 09, 2023

Webex App the app that your company need

oscar martinez

Information Technology Audit Manager

ho1a (Telecommunications, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

We use Webex App to connect all the employees in the company, we use Webex App for meetings, training and support for our clients. We used to use Jabber application so it was easy to migrate to this new application. Everyday we are connected with people across the country from our main office and branch offices, it is an essential tool for our work day by day. In addition, we offer this tool to our clients, we have a dedicate area to sell, implement and support the Webex integrations with our clients.

Pros and Cons

User interface
Tools to collaborate
Recording
Reports of use

Time to load the meet
More desktop fonts

Likelihood to Recommend

It is well-suited for companies that have users in different parts of the country. It is really easy to get connect with employees from different areas across the different offices of the company. I believe that an application like Webex App is needed in every company, communication is essential and you can not work every day without a communication tool for your teams of work.

November 09, 2023

An effective Collaborative tool for any business

Jithin Paul

Cloud Engineer

Cognizant Technology Solutions (Computer Software, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We had used the Webex App as our video meeting tool. We used to use it to conduct trainings with large groups of people, conduct townhalls and so on. It was easy to collaborate on the Webex App as it gave a telephone bridge to dial in for meetings and people from around the globe could dial into the same bridge. It has a mobile application as well, so if you are away from your workstation, you could authenticate and attend meetings as well. The user interface was simple as well and anyone using the Webex App tool for the first time could easily understand the interface and get onboarded to the tool real quick.

Pros and Cons

Easy to use user interface
Good Voice and video quality during the call and in recordings as well
Availability of audio bridge which enables users to dial in
Simple and effective navigation controls
Supports large number of users on single meeting

Some reactions buttons could be added
Shortcuts to mute and unmute
The sound quality could be improved

Likelihood to Recommend

Webex App is well suited when you want to quickly schedule a meeting and send it over to a large group of people. It is stable even if the user count is above 1000 for a meeting. It is a good tool to conduct training. If Webex App is not installed on systems, the end users could dial in as well using the audio bridge.

Where the Webex App could improve is it does not have collaborative options outside of meetings.

November 09, 2023

WebEx - meeting friendly

Verified User

Analyst in Information Technology

Computer Software Company, 10,001+ employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

I was using Webex for meeting. The product is solving communication problem in an organisation ,we use it to schedule meetings so that we could discuss our stand-up and project related requirements.
This is an effective way to communicate with team mates for proper knowledge tranfer and discuss issues so that we can better server clients.

Pros and Cons

Web conferencing
Video conferencing
Meetings
Collaboration

In meeting video experience
Full screen video view
Cost

Likelihood to Recommend

Web is well suited for internal meetings and the scenario where it is lacking that you could not reschedule recurring webinar using Webex scheduler

October 30, 2023

What a great product!

Verified User

Paraprofessional in Professional Services

Information Technology & Services Company, 1001-5000 employees

Score 10 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

We use it to interact with Cisco and our clients on a daily basis. It is mainly used by our pre-sales, sales, and engineering teams. Great business tool to collaborate and connect with relevant teams and people. All the features which keeps growing are a great enablement for us and make the experience so much more fun and interactive. A major benefit is that security is built in. I believe the Webex App is the most secure soft client on the market. Our clients also benefit from the fact that the Webex App can register to the cloud or their existing on-prem solution.

Pros and Cons

Very secure and reliable
Simple to use and navigate
Feature rich and keeps expanding on this often
Good quality and experience with audio and video

Better and simple integration with other similar platforms would help
More options to personalize the app
Avatars

Likelihood to Recommend

Well suited:
- For mobile users always on the road. Good that they can move calls between their mobile phone and the app
- Remote working staff as these users prefer soft clients, even when coming to work in the office, they still prefer the soft client
- Receptionist, they prefer to use a soft client as their switchboard software is on the PC already
- Contact center agents, they prefer the soft client to free up their hands and they also already have the CC software and manage calls on the PC

October 30, 2023

All in one box Collaboration App

Francis Maglalang

UC Engineer

Orro (Information Technology & Services, 201-500 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We are using the Webex App on a daily basis. We use it as our primary means of communication in the company. We utilize this by creating spaces for any high priority Incidents that require immediate attention. One of the cool features of the Webex App is the Meet button on these spaces which allows to instantly create a meeting bridge with the people included in the space. I also like the idea that Webex Calling is integrated into this app if we need to call customers.

Pros and Cons

Notifications features such as quiet hours, DND, etc.
Bot integration
File sharing

The PIN message function is getting deleted after some time. I would prefer it to retain all PIN messages.
Option to add multiple quiet hours. This will allow me to set quiet hours for the whole weekend and not just the time range similar to weekdays.
Paste cells on messages. When I paste, for example, a 3x3 cell from a spreadsheet, the columns and rows are removed.

Likelihood to Recommend

I would recommend Webex App if the primary goal is to have a communication app which can enable users to collaborate with one another to complete tasks. Webex App has easy to use features such as quick meetings on team spaces, file sharing, reminders, etc., which can be helpful.

October 25, 2023

Cisco Webex App review

Verified User

Engineer in Information Technology

Computer Networking Company, 1001-5000 employees

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

The University I work for uses a Cisco Call Manager and Cisco Phones, so Cisco Webex App seemed like a great fit for a softphone after Cisco ended support of Cisco IP communicator for Windows. It does the job that Cisco IP Communicator with the added bonus of Video Calling and Group Meetings.

Pros and Cons

Video calling
Screen sharing with pausing
Low bandwidth usage

No logs
Need some themes, default to dark

Likelihood to Recommend

This product is well suited for large meetings. It runs perfectly on a web page so users do not need to check for updates before a meeting, which is a big plus for us. The screen sharing features are a step above the competitors as I can pause the screen share with the viewers seeing the static paused screen making it far easier to switch between presentations.

Because of the dark outdated look it may not be the best for ad hoc meetings between two people. Something like Microsoft Teams works better as we are in a Microsoft environment and already have Teams bundled into our licensing.

October 06, 2023

Webex App Review

Verified User

Engineer in Information Technology

Education Management Company, 1001-5000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We have a Cisco voice environment with Call Manager at the heart. Since Cisco ended support for the Cisco IP communicator software we have moved on to using Cisco Webex app. It can make voice calls like Cisco IP communicator but also excels at group meetings and video calling. Also whenever we have a meeting with Cisco we have to use Webex App as it is the only platform used by Cisco support employees.

Pros and Cons

Group meetings
Video calling
Mac Support
Content sharing

Lack of logs
No 3rd party integrations

Likelihood to Recommend

It is well suited for video rooms. The product works and can be run on webpage without issue so it is not a struggle to get users signed in to meetings.

It is not appropriate for onsite teams as the main functionality is video meeting rooms. An alternative to Webex is Microsoft Teams which depending on your Microsoft licensing might be free making it hard to justify purchasing Webex.

October 06, 2023

My experience with Cisco Webex App

Verified User

Engineer in Engineering

Information Technology & Services Company, 1001-5000 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We use Webex App along with other collaboration tools like zoom, Google Meet and Microsoft Teams for various purposes but mainly focused on client meetings. These collaboration tools were not as much as popular right now than it was before the pandemic. They became quite handy and useful when everyone had to be out of office! One of the key business problems that Cisco Webex App helps us to solve is the need for effective remote collaboration within the team and with clients whenever needed. So far I have enjoyed Webex App for some of its unique features but I'll say there still a lot to improve compared to other collaboration tools.

Pros and Cons

The video streaming capabilities in low bandwidth is appreciable.
As a Cisco product most of the people around me prefers Webex App over any other app as they take it as standard solution. I also like the clean UI and hope that they will keep it that way!
The real time transcription feature is quite common among the collaboration tools but Webex App doing a quite fine job here!

Well I found the user interface quite simple and easy to get along with but what irritating is that you need separate apps for meetings like whenever I am trying to create a meeting from Webex meet, they are transferring me to play store to download another app. I think integrating all the feature in one single app would be much more user friendly!

Likelihood to Recommend

I think Webex App suits well when using in enterprise environment where the user number is quite high in online meetings. On the other hand, Webex might not seem suitable while attending one to one meeting or small meetings. This is just my opinion!

October 05, 2023

Webex App is Excellent for All Communication

MOHAMED WASEEM

Senior Desktop Support Engineer

Premier Research Group (India) Private Limited (Hospital & Health Care, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

Webex App is widely used in our organization. Features with the Webex suite: Webex App, Webex Calling Professional, Webex Contacts, and Webex Meetings are used regularly in our organization. Webex is used in our organization for communication and collaboration purposes. It helps simplify the user's connectivity within the organization and also outside the world. I use Webex App as an administrator where I have access to functionalities, like managing services, calling, accounts, etc. My role is assigning licenses, and managing users and groups. I use the Webex App for all communication in our organization.

Pros and Cons

Webex App is an excellent and user-friendly application.
It is easy to use and communicate with Webex App.
It has excellent features like calling and meetings.

There are audio and voice-breaking issues even while having good connectivity.
Webex App sometimes has freezing and mute issues when calling.
Messages can be very difficult to see from the chat space.

Likelihood to Recommend

Webex App is an excellent app for medium to large organizations where user bases are bigger and the chance of using advanced features is expected to be more. Webex App is also great for educational industries. Webex App is not well suited for small-scale companies as Webex deployment may prove to be costly for some companies. Webex App could be used in industries that are heavily focused on remote work scenarios and that require constant communication between employees.

October 04, 2023

Why or why not chose webex.

Raihan Sheikh

Programmer Analyst

HCLTECH (Information Technology & Services, 10,001+ employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

Webex is used in our organization as a platform to communicate with externals. Webex provides a good platform for chats, groups, and meetings, and using it is very convenient and easy. For communicating and discussing with externals, we use Webex. It contains many features and the quality of meetings is also good.

Pros and Cons

You can communicate with people's from other organizations ( externals ) with ease.
Video quality is superb.
Audio quality is also great.
Webex view and is easy to use.
WebEx allowed participants to share their screens or specific applications.
WebEx integrated seamlessly with popular productivity tools like MS Office, Google workspace, etc.

The groups that are created, its view could become more clear.
When chatting, I think it would be better if it show us some automatic replies that we can set.
**User Interface Complexity:** Some users found the Webex user interface to be overwhelming, especially for first-time users. The abundance of features and settings could make it challenging to navigate, leading to a steeper learning curve.
**Meeting Scheduling and Integration:** While Webex had integrations with various productivity tools, some users still desired more seamless integration with their preferred calendars, such as Outlook or Google Calendar, to simplify meeting scheduling.
**Bandwidth and Performance Optimization:** In some cases, Webex's video conferencing consumed significant bandwidth, leading to reduced video quality or occasional lags during meetings. Improvements in bandwidth optimization could make it more reliable in low-bandwidth situations.
**Breakout Rooms Management:** While Webex had breakout room functionality, it could be more user-friendly in terms of assigning participants to breakout rooms, facilitating communication between hosts and participants in those rooms, and rejoining the main session.
**Meeting Recording and Playback:** While recording meetings was possible, some users faced challenges with accessing or managing recorded content. Improvements in organizing and searching for recorded meetings would be helpful for users who frequently recorded their sessions.
**Real-time Translation and Closed Captioning:** Incorporating real-time translation services and improved closed captioning could cater to a more diverse and inclusive audience, especially in global meetings or events.

Likelihood to Recommend

**Well-suited scenarios:** 1. **Large Virtual Meetings and Webinars:** Webex is well-suited for hosting large virtual meetings and webinars. It can handle a significant number of participants, offers interactive features like Q&A sessions, polls, and screen sharing, and provides excellent video and audio quality. 2. **Remote Team Collaboration:** Webex is a strong choice for facilitating remote team collaboration. Its chat and messaging features in Webex Teams allow team members to communicate, share files, and work together on projects in real-time, regardless of their physical locations. 3. **Cross-Platform Collaboration:** Webex's compatibility with various devices and operating systems makes it suitable for teams with diverse setups. Whether team members use Windows, macOS, iOS, Android, or Linux, they can all participate in Webex meetings seamlessly. **Less appropriate scenarios:** 1. **Small Internal Meetings:** In cases where a company already has a preferred communication and collaboration platform for small internal meetings, and the team is accustomed to that tool, it might be less efficient to introduce Webex as a separate application. 2. **Organizations with Limited Internet Bandwidth:** Webex's video conferencing capabilities can be demanding on internet bandwidth, which might cause issues in organizations with limited internet resources or remote locations with slow connectivity.

October 03, 2023

Webex user, some room for improvement, but mostly, a solid play

Daniel Dammerman

Account Director

NCR Corporation (Information Technology & Services, 5001-10,000 employees)

Score 4 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We still use Webex primarily for customer conferences. Typical uses include screen share, chat during meetings. We also use audio and camera. We use the platform both for domestic and global. We bounce the "beach ball" from host to host. etc. To get tactical, we use it for discovery calls, vendor meets pricing/proposal reviews, and customer facing presentations. we also use it internally for all-hands and informal meetings.

Pros and Cons

video quality is high
voice quality is generally high
in app chat functionality allows broadcast or private messages -- very useful

seems like I hit "dead ports" a lot of the time when I initially connect
ability to silence participants cna be difficult to find "on the fly"
not sure if integration with apps like Gong is available? The ability to record should be built-in

Likelihood to Recommend

This product is suitable for geographically dispersed teams or multi-company conferences. This is well suited for job interviews. This is particularly well suited for presentations as the screen share function comes in very handy. It seems less appropriate as a pure voice play .. coordinating the call is much more time-consuming than just calling someone's cell phone. The ability to integrate and embed links with email programs is very much appreciated. I personally feel that this tool ranks below MS Teams and Zoom, but it still enterprise caliber.

September 21, 2023

Webex App - the only collab app you need

Verified User

Contributor in Information Technology

Information Technology & Services Company, 1001-5000 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

It is the primary, everyday collaboration tool. It helps us collaborate with internal team members, external customers and vendors. We use it for calling, chat, share and meetings. It helps us cut down time to react and support customers as well as internal team. We create spaces and team rooms to collaboration with internal/external team members on a specific project or help resolve issues or provide information.

Pros and Cons

Messaging and organization.
Calling and functionality.
Sharing and linking apps such as O365.
Meetings.

Scheduling meetings with outside customers - you need them as a contact to be able to search otherwise you need to have their email at the ready.
Linking docs to O365 or other repository apps - sometimes the docs are locked or only able to share to certain people. Just need to be easier.
Contacts - doesn't seem to be a way to import from Outlook.

Likelihood to Recommend

I feel it's very intuitive to use and easy to maintain. Chatting, sharing, creating a space and adding people is very easy. Calling and the call notifications are great, it allows to accept, cancel or send to vmail easily even if on a call. You can also have multiple lines for calling. You can have all the functionality of a full phone (send to vmail, reject, conference, record, etc.) on a softphone. I got rid of my desk phone years ago.

September 09, 2023

Cisco for everyone

Chethan Chandra

IT Technology Principal Consultant

SAP Labs India (Information Technology & Services, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

Webex is one of the oldest team communication software we use. This is mainly used internally and provides a seamless and stable communication channel. As far as I can recall my first video conference a few years ago, was on Cisco Webex, most of our meeting rooms also had supporting hardware - large webcam, audio devices, etc.

Pros and Cons

Stable connectivity.
Handles large group very well.
Simple & intuitive user interface.

Some of new vendors added lot of new features in very short time.
Some other large vendors provided suite of integrated enterprise software platform.

Likelihood to Recommend

Webex App is well suited for live broadcasting when hundreds of views are involved, across multiple geographies. Webex App also works very well in an all Cisco environment, including TV, Webcam, desk/VoIP phone, softphones, phone applications. I'd recommend Webex App to anyone who looks for the convenience of calling from anywhere to anywhere!

September 07, 2023

4 Years and Going Strong, What a Love Story

Damien Mannoo

Business Support

Orange Business (Computer Networking, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

We used the Webex App for its chat option. We create spaces for the Team to chat as well. Maybe, we could more easily integrate other apps within the app so that we can use it to collaborate.

Pros and Cons

Chat
Breakout
Meetings

More Collaboration
Virtual Backgrounds
Ease of use of connected devices

Likelihood to Recommend

Well suited - The Webex App provides a space for the team to chat/exchange information really easily. Less appropriate - The connected devices may connect to your laptop when not asked/needed.

September 01, 2023

One place to gather them all!

Verified User

Manager in Sales

Information Technology & Services Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

Webex App is used as the SPOG of my collab applications, gathering all I need as simple as the click of the mouse. It helps to keep my productivity while I keep in touch with my team. Important points considered to choose Webex App in the company, first the quality of voice and video, second the easiest way to put everybody in a virtual room and work together, and last but not least, security in every aspects when collaborating with others.

Pros and Cons

The simplicity to join a meeting, put everybody in the room and to working together.
Documents shared are persistent, so if a new colleague starts in the group, all previous docs are available to access.
High quality video and voice during meetings and calls.

Limited use of emojis, that is bad when working with millennials.
Search engine can the improved. The results are not showed in a simple way.

Likelihood to Recommend

Team collaboration, easy to use and high quality audio and video to your meetings. Webex App is much better when compared to other collab apps due to robust voice and video call controls. The interface is really well looked and has great skins options. There is one particularly aspect is that good, the way the app separates people, groups and messages. It is a little bit confusing, especially if you are a MS Teams user.

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