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Zoom Workplace

Zoom Workplace

Overview

What is Zoom Workplace?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom does the job

10 out of 10
April 08, 2024
Incentivized
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …
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Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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How Zoom Workplace Differs From Its Competitors

Zoom Rooms

Zoom Rooms are the best feature. One-touch to start meetings, calendar integration, and screen sharing are awesome.
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Zoom Rooms

I did not lead this meeting but was a participant. It worked INCREDIBLY well. The only issue is that once partitioned into rooms I was not sure about how to ask the administrator questions or ask to return to the group.
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Zoom Rooms

Zoom Rooms are one of the best offerings for corporate. We have not trained or create a Zoom Room to help documentation. Users just started using on Day 1 without any questions. Sharing of screen, calendar integration of the Zoom Rooms, Interoperability with other platforms (Cisco/Polycom), …
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Zoom Rooms

Staff satisfaction is very high. The equipment cost is low compared to a Cisco product. The bandwidth requirement is very low. Staff really like being able to see everyone on the meeting. It is very easy to control the meeting from an iPad. We also use Zoom just to share content from a laptop in a …
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Zoom Rooms

Yes, overall it's been an overwhelmingly positive experience. Most people in our org have had excellent reviews about how easy it is to just walk into a meeting and get things started.
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Zoom Rooms

Zoom Rooms has been rolled out to all of our conference rooms with a meeting satisfaction rate consistently over 95%. The quality and consistency are the biggest features that improve the end-user experience and reduces the number of time technicians and admins spend on conferencing and …
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Zoom Rooms

Currently, our go-to-market team does not use Zoom Rooms. From my understanding, Zoom Rooms allows teams to wirelessly connect via video and audio through on-screen conferencing. It is a good tool for remote employees. Dyknow does not have remote workers, therefore we do not have a need to use …
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Zoom Rooms

I've seen the software available and read up on Zoom Rooms but have yet to work in a space that integrated its use. That said it looks like a great solution for small teams working remotely from one another.
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Zoom Rooms

We have not used Zoom Rooms yet. Normally we schedule the meetings providing all the that users with the meeting link invite and start the sessions. Not sure if this is called the Zoom Room.
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Zoom Rooms

Yes. I've enjoyed the integrated experience and overall functionality when doing audio/video conferencing and wireless screen sharing. Zoom Rooms versatility has been helpful and I've used it for meetings where all attendees are in the same room/location as well as when remote attendees join from …
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Zoom Rooms

I have used Zoom Rooms in the past (at another, bigger remote company), and they're great! Really cool functionality for starting as a group and then doing breakout sessions. Very seamless.
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Zoom Rooms

Zoom rooms are quite useful for our organization. Several meeting rooms are reserved for regular meetings and new participants can join easily to the meeting through the tablets running Zoom Rooms. The app is simple and the UI is very well designed. It is intuitive, you can easily navigate and …
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Zoom Rooms

I use Zoom every working day to communicate in daily stand up meetings, as well as for video conferences, both between clients and internally. I have not had a single issue with Zoom, and the same cannot be said for Skype.
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Zoom Rooms

We use Zoom Rooms in all our meeting rooms that have TVs available. The tablet can be a little confusing in the beginning to understand and run, but once you have become accustomed to it, it can be easy and quick to run with. The quality is better compared to the other platforms and applications I …
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Zoom Rooms

I have not used the Zoom Rooms functionality. My feedback from an outside perspective is that I can't even tell why it is different than just starting a "Personal Meeting Room" meeting or a "Scheduled Meeting". Zoom describes the benefits but doesn't explain why I should use it. I'm getting most …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (703)
    8.2
    82%
  • Meeting initiation (691)
    8.0
    80%
  • High quality audio (708)
    7.7
    77%
  • High quality video (710)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

View Playlist
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Welcome to Zoom Workplace, your AI-powered collaboration platform

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 7.8

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.6
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.3
Avg 7.6

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.2
Avg 8.1

Call Management

Customized phone system settings

7.1
Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

7.5
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6.4
Avg 7.6
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Product Details

What is Zoom Workplace?

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. It is designed to streamline communications with AI-powered tools that work together through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. A chat can be elevated to a meeting or phone call to get to a resolution faster, and the solution drives productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.

To optimize office experiences and hybrid work collaboration it includes workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. The Workspaces tab can be used to reserve a desk with Workspace Reservation, prepare for a client visit with Visitor Management, or finding the workstation with its wayfinding feature.

Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, enabling employees to be more productive, collaborate better, enhance their skills, and unlock time savings.

Zoom Workplace Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Workplace Screenshots

Screenshot of the new Zoom Meetings experience in Zoom Workplace with multi-speaker view.Screenshot of the Ask AI Companion feature, that will be able to gather, synthesize, and share information across Zoom Workplace to help prepare for meetings.Screenshot of the new combined Meetings and Calendar tab in Zoom Workplace, used to attach meeting materials like files and whiteboards.Screenshot of smart name tags that allow other meeting participants to see participant names in a Zoom Room.

Zoom Workplace Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.

Zoom Workplace Integrations

Zoom Workplace Competitors

Zoom Workplace Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Zoom Workplace Downloadables

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom Workplace.

Reviewers rate Call recording highest, with a score of 8.3.

The most common users of Zoom Workplace are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(5186)

Attribute Ratings

Reviews

(151-175 of 735)
Companies can't remove reviews or game the system. Here's why
July 14, 2020

Zoom Review

Verified User
Manager in Information Technology
Computer Hardware Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom has been a great addition to our company, not perfect but it's getting better all the time. I think Zoom is good for people that want to use it for long meetings and webinars, people that plan to use it daily. If it's just a few times a month, I think it would be a waste of an investment. If you are an MS Office 365 customer, with Teams, you may not need this. But you definitely need it if you are doing webinars, Teams isn't good for webinars.
July 14, 2020

A Program That Zooms to the Rescue During Quarantine

Verified User
Employee in Marketing
Fine Art Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I feel like in most business situations Zoom is the best application for screen-to-screen interfacing with clients, partners, and coworkers. While the days of Skype are long gone due to its bloated nature and ungodly amount of advertising and technical issues, the only other option that comes to mind is Discord which despite its popularity doesn't have a clean and professional look or feel. I'd say unless you truly enjoy the "hip" user interface of Discord, Zoom is well suited for meeting from business to casual.
June 10, 2020

I highly recommend Zoom for distance learning

Jorge A. Merino | TrustRadius Reviewer
Jorge A. Merino
Diseñador gráfico autónomo
Amejoartes (Design, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
In the Covd19 emergency, I started using it in its free version, especially for the education sector. I think that even in its free version it is worth it above its competitors. In fact, it's so exciting that I was encouraged to pay for the Pro version. I currently use it daily for meetings and trainings, plus remote web and graphic design classes.
May 29, 2020

The Zoom product is great, but the billing and customer service is on the opposite side of the spectrum

Richard Foster | TrustRadius Reviewer
Richard Foster
Consutling Instructor
Guilford Technical Community College (E-Learning, 1-10 employees)
Score 5 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Although Zoom provides a quality product, and I would normally give a higher rating than I did, Zoom lacks in billing and customer support. Zoom has focused on the onslaught of its privacy issues and has diverted its attention to this issue. In doing so, users that have issues with subscriptions are left fending for themselves. Billing and customer support are lacking, and users are faced with emails that go unanswered. When attempting to call in, long waits of being placed on-hold occur, only to be answered by their answering service. With the recent onslaught of online needs, the business practices of Zoom have failed. Numerous accounts of someone having paid for a business or pro account has ended up reverting down to a basic subscription. This reversion results in numerous problems, one of which is the inability to hold meetings longer than 40 minutes.

May 08, 2020

Long-distance meetings are easy to hold

Verified User
Employee in Customer Service
Internet Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is a great tool for holding important meetings. Not everyone can always be present at the company so it helped us a lot. There are some institutions that we are still unable to make clear by video calls, requiring human contact for a better understanding and explanation of work things.
May 06, 2020

ZOOM = easy, reliable and fast to setup app for working from home

Verified User
Manager in Human Resources
Retail Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited if you want to work from home and stay in touch with colleagues, or if you want to communicate with friends all over the world.
Zoom is less appropriate to use when a lot of participants wants to join the meeting, sometimes the app can crash or stop the meeting but this has only happened once before.
April 15, 2020

Zoom is currently the most robust video conferencing platform out there

Gerardo Baeza | TrustRadius Reviewer
Gerardo Baeza
Junior Integration Developer
Experian (Information Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is a platform that is very useful when there are employees who work remotely.

I consider that it is always appropriate to have a platform like this, because it is compatible with all devices, so you can connect from anywhere.
April 13, 2020

Working remotely with Zoom

Verified User
Professional in Customer Service
Higher Education Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Very well suited when a single person is speaking at a time. Very well suited for when you need to discuss something that requires visual feedback. Great for feeling connected to others when working together remotely. Completely unusable for a choir with multiple people trying to sing from multiple remote locations.
April 10, 2020

Blast off with Zoom!

Verified User
Employee in Other
Education Management Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I have had the opportunity to use Zoom both at work and in graduate school. Zoom was a great tool to use to meet with my classmates when we were working on group projects. To be able to have those conversations in real time was very beneficial. It has also proven very helpful to bring training into our school district. It has allowed us to decrease expenses to bring in trainers to implement new programs.
March 30, 2020

Essential tool for distant learning and meetings during the COVID-19 emergency situation

JW
John Wilson
IT administrator
El Camino College (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Easy-to-use platform for online meetings and distance learning especially for higher education institutions. It allows our school to deliver the academic education to our students in this critical time. Zoom provides high quality audio and video compared to other software product. Sharing presentations and recordings is very easy as well.
March 06, 2020

Zoom, that video conferencing app that beats the competition.

Brian Chung | TrustRadius Reviewer
Brian Chung
Campus Director
InterVarsity Christian Fellowship/USA (Religious Institutions, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited for companies and organizations that need to meet with clients or coworkers on a consistent basis. In particular, a great feature of Zoom is if you have a very large group, you can break the group into smaller teams to have mini conversations and then bring back the entire group. It is less appropriate if you just need to do some video conferencing for fun. Zoom is also great if someone can't make a meeting because you can record your call.
February 18, 2020

Try Zoom! It's great!

Melissa Wade | TrustRadius Reviewer
Melissa Wade
Digital Sales Manager
Our Daily Bread Publishing (Publishing, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom is perfect for a one-on-one discussion with individuals who work remotely. It allows you to see someone face-to-face in a meeting without the expense of flying or driving for the meeting. It allows for visual interaction and display of information in a way that is very simple and easy.
February 12, 2020

Zoom to your meetings!

Verified User
Manager in Customer Service
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is great for scheduling meetings through Google Chrome! Love the integration there. The app screen shares well and I've had very little problems with using Zoom. Having the meeting link in the Google Calendar app is a Godsend! I've had a few wires crossed while using the app in which I needed to generate new meeting links.
January 18, 2020

Zoom - the answer to all the other video solutions

Matthew Gardner | TrustRadius Reviewer
Matthew Gardner
Co-Founder/Product
RouteThis (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Very good for sales, marketing, and onboarding/training calls with screen shares where you need reliability and ease of use and to keep a recording of the session. Less suited for product demos which will be disseminated by email, it is not a hosting/editing tool.
December 30, 2019

Up time is outstanding!

Verified User
Account Manager in Sales
Human Resources Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is very important for sales. Sales are personal, you have to gain trust from your prospect to be a successful salesperson. Being able to see the person you are presenting to allows you to build immediate rapport. You both become real people and there's now a human element to this conversation over technology. You can also see if your prospect is engaged or bored- much easier to pick up on buying signs by being able to see your connection.
December 17, 2019

Zoom is easy and helpful for most any organization looking for a dynamic meeting tool

Verified User
Employee in Marketing
Management Consulting Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited for organizations that vary in all different sizes, easily providing streamlined meeting capabilities for users at any level. It's easier to imagine many different scenarios where Zoom would work great, rather than situations where it would not be appropriate. That being said, Zoom is best suited for organizations that appreciate video capabilities for their meetings.
December 13, 2019

Great quality, easy-to-use video conferencing platform

JW
John Whelan
Fouding Director
Help Them HOPE (Non-Profit Organization Management, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited for group meetings and group work. Also for one-to-one meetings with team members or relevant stakeholders. It's also useful if you don't want to share your phone number to chat for example via WhatsApp, the meeting can take place via Zoom with just email/meeting ID, etc.
December 11, 2019

We Use Zoom To Conduct High Quality Video Calls. It Is An Indispensable Tool For Us That We Use Every Day!

TP
Tanish Pruthi
Marketing Associate
Mercer-Mettl (Information Technology and Services, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom is the most suitable when yours is a SaaS business and you have clients all over the world. Instead of wasting time and money on having face to face meetings, it is much better if you have high-quality video calls. But, if you want to create personal relationships, of course, don't compromise meeting your client in person.
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