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ADP Workforce Now

ADP Workforce Now

Overview

What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Direct deposit files (983)
    8.7
    87%
  • Pay calculation (995)
    8.7
    87%
  • Update personal information (968)
    8.6
    86%
  • View and generate pay and benefit information (977)
    8.3
    83%

Reviewer Pros & Cons

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Pricing

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Essential

Contact sales team

Cloud

Enhanced

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Cloud

Complete

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Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

ADP Workforce Now Demo | ADP

www.adp.com
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

6
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.1
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.2
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.8
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

6
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.8
Avg 7.7
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Product Details

What is ADP Workforce Now?

ADP Workforce Now is presented as an all-in-one, adaptable, cloud-based HR . Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities.

ADP Workforce Now equips users with the tools not just to track HR information, but to help manage a workforce and make data-driven decisions. And, the user can add the functionality as needed with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers.

•All-in-one: A configurable HR platform to manage all people management functions — payroll, HR, time, talent, and benefits — within a single database.

•Confident Compliance: Security features to keep data safe, while deep compliance expertise and solutions help protect a business.

•Ease of use: Features at the user's fingertips, making it easy to work in ways that fit the user's needs while also providing a better experience for the workforce

•Insights in the flow of work: Supports confident decisions informed by insights from a robust workforce database .

•Integrated and connected ecosystem: Broadens people management capabilities with an HR ecosystem that integrates with leading third-party solutions. Connects with vital partners such as accountants, brokers and financial providers.

PAYROLL. Built to help operate a business and meet compliance needs. With anytime, anywhere access, process payroll and gain insights into pay and earnings trends. Improves accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support tax & compliance obligations and scales as the user's needs grow.

HUMAN RESOURCES. Designed to transform HR management from an administrative function to a vital, strategic part of the business. With configurable workflows and online document storage, reduces the time spent with paperwork and increases the time managing and transforming employees. Automates and streamlines key needs including new hire onboarding and employee acknowledgment. Reduces employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience.

TALENT. Recruitment, performance management, compensation, learning. Attracts top talent and enables users to advertise open positions across 25,000+ Job Sites with JobTarget. Supports a proactive approach to hiring with embedded ZipRecruiter Job Slots that help identify and match active job seekers with best fit jobs. Profile Relevancy is used to analyze which applicants best match a job descriptions. Job requisitions can be defined using industry and geographic Compensation Benchmarks. The performance review process is streamlined to better assess and develop high-performing teams. Aligns performance to corporate goals with the help of cascading and weighted goals and displays team priorities and goal progress within an organized Performance dashboard. Provides flexibility outside of the traditional annual review process with continuous and non-common date reviews. Users can develop a defined pay-for-performance compensation strategy to help retain top talent.

BENEFITS ADMINISTRATION. Benefits administration with an actionable dashboard that brings notifications and tasks to the user's attention. Benefit plans can be executed with a smooth open enrollment process, and the data collection required to be compliant with the ACA. Utilizes electronic carrier connections to ensure that enrolled employees and their dependents match the organization’s records. Open Enrollment, with OE Center and its service team, help reduce administrative burden.

TIME & ATTENDANCE. TIme tracking for both employees and managers. Supports the management of labor costs, productivity and simplifies compliance with automated timekeeping, attendance tracking and scheduling. Time-saving automation, payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics.

ADP DATACLOUD. To support data-driven decision-making. With Payroll, Human Resources, Benefits, Time and Talent information in one system, the user can gain real, data-driven insight. ADP Benchmarks lets users see how they compare to similar companies, industries, and locations, to confidently make strategic decisions based on the industry's largest data set.

MOBILE. Equips employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, and manage payment options. Business leaders can gain actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights.

ADP MARKETPLACE. Broadens the capabilities of the HR suite with solutions ready to securely share data with ADP Workforce Now.

ADP Workforce Now Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app

ADP Workforce Now Video

ADP Workforce Now - All-in-One HR Platform

ADP Workforce Now Integrations

ADP Workforce Now Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported Countriesmore than 50 countries currently supported
Supported LanguagesEnglish, Spanish, Canadian French

Frequently Asked Questions

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

Dayforce, UKG Pro, and Paychex Flex are common alternatives for ADP Workforce Now.

Reviewers rate Pay calculation and Direct deposit files highest, with a score of 8.7.

The most common users of ADP Workforce Now are from Mid-sized Companies (51-1,000 employees).

ADP Workforce Now Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)70%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(2090)

Attribute Ratings

Reviews

(176-200 of 1089)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • One stop shop. All of our HR needs are in one location.
  • User-friendly with tutorials for all staff.
  • Assigned customer service representatives for each module.
  • The onboarding module is counter-productive. There needs to be a way for new hires to fill out the documents in the system and it transfers to their profile.
  • Support desk takes too long to resolve issues.
  • Difficult to add or terminate a supervisor or practitioner access level.
  • Reporting can be more intuitive.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use for users.
  • The help icons are good refreshers and help greatly.
  • PTO requesting/receiving.
  • After updates, the system is often buggy, which is annoying.
  • Running custom reports is an awesome addition but it is complicated for new users.
  • The app is not really reliable for the technologically challenged. Maybe add an option to save users and pass on their phone. I do know the app allows for fingerprints, which is nice.
October 06, 2021

WFN-All in one!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll.
  • Time and attendance.
  • Reporting.
  • Interfacing with other systems.
  • Scheduling for sure.
  • Expanded notetaking features for recruiting.
  • App for recruiting.
  • Inconsistent training with support staff. Sometimes having to call multiple times for the same issue.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Vaccination survey
  • Onboarding new employees
  • Processing payroll and having a main contact for questions
  • More training options [would be an improvement].
  • Annual budgeting would be nicer, [especially] if we had more flexibility.
  • A better flow between Benefits and Payroll [could be improved upon]. [In our case,] we are a bi-weekly payroll and the [number] of weeks in the Enrollment Profile doesn't correspond to the number of remaining payroll weeks.
October 06, 2021

ADP is Easy as 123

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • User Friendly: Easy to read and follow.
  • Organized: Keeps important details.
  • Thorough: Makes you save progress with tasks, keeps you updated with changes.
  • Convenient: Able to access once logged onto the system, simple concept with clocking in and out. Able to pull tax forms and payment summary for ones self.
  • Notes: Unable to post notes to employees' times/days when they are out of the office. This would be nice to note why a person is gone for record-keeping.
  • User Settings: ADP Workforce Now would be neat if you can customize your user portal with backgrounds and colors - make it your own.
  • More often company news and announcements updates.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • Providing learning centers / posting Q&As for most tasks.
  • Very technical and robust reporting and accounting features.
  • Too technical for the average user, especially in HR.
  • Onboarding is really glitchy: users don't get the emails, there are errors in the form, are unable to upload documents, etc. to where we have to onboard another way.
  • Training and support teams are mostly incompetent.
  • Strange rules that prevent certain actions during the start or preview of payroll - can't input garnishments, but you can still change wages.
  • Updating someone's pay doesn't always show up in the pay batch.
  • When adding an employee to another position or another company, it doesn't transfer over the tax withholdings or direct deposit information.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy access to a wealth of company resources and benefit information
  • Administration tools are convenient
  • Report writing options provided are great
  • Applicant process is very efficient
  • Ability to have a broader range of job titles
  • No others that come to mind
October 06, 2021

ADP Workforce Now

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Vacation time management for employees
  • Timekeeping
  • Payroll
  • It's not as intuitive as ADP Run.
  • The reports are a bit more complicated.
  • The steps in the payroll cycle are a bit complicated.
October 06, 2021

ADP in the works!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer service.
  • Follow-up with phone calls to confirm issues have been resolved.
  • Provide information of updates of software in a timely manner.
October 06, 2021

ADP Workforce Now

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Ability to validate direct deposit accounts in real time
  • The ease with which you can design and run a report
  • The ability to roll up pay summaries (for payroll verifications!)
  • Track accumulators for payroll
  • Background checks. Clunky and not user friendly.
  • I'd like the ability to approve pended time off requests when managers are out without having all the requests come to me.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Populating real time applications.
  • Management of employee records in one system.
  • The bridge and training modules are very helpful.
  • Notifications when any selection of an applicants background has returned.
  • Easier process with running reports.
  • Sending out an exit survey when a termination is completed within the system.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll
  • Benefits
  • Garnishments
  • Need to improve small things, like being able to delete several old reports at one time
  • The processing speed is very slow at times
  • [In my experience, ] responses from the payroll account manager are way too slow!!!
  • [I feel they] need to train those answering the phones better. Oftentimes, they are simply message takers, versus real help.
  • Need more "canned" reports
October 06, 2021

ADP

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Many users
  • A lot of training materials and classes
  • Help at all times through calling
  • Not being able to see some errors occurring until after payroll is run
  • Some representatives are not extensively knowledgeable about all sectors
  • Training materials are in a robotic voice and need to be updated to look like the current layout
October 06, 2021

ADP Workforce Now Review

Score 1 out of 10
Vetted Review
Verified User
Incentivized
  • [In my opinion] nothing
  • Payroll tax processing
  • Customer service
  • Fix glitchy bugs
  • [I feel they should] stop selling extraneous items and fix the basics
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll
  • Benefits Administration
  • Security
  • Access to account manager/customer service - faster response
  • [I feel] customer service should be more willing to help. It always seems like they want to push it off.
  • [In my opinion] they should stop giving "no, that's not possible" answers
October 06, 2021

ADP Workforce Now Review

Score 1 out of 10
Vetted Review
Verified User
Incentivized
  • It comes on every morning
  • I can access the files from hand held devices when I'm not in the office
  • Getting quick answers to urgent problems
  • My overtime programming has been wrong all year and has cost us thousands of dollars because no one is fixing it
  • Getting conflicting training to handle specific entry issues (1099 vs W2 ees), manual checks, correcting tax withholding
  • I am so unhappy with this program that I can't wait for the end of the year because we might be able to get rid of it
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Process payroll
  • Employee changes
  • Electronic pay stubs
  • Communicate with ADP
  • The dashboard is not terribly easy for me to change and update
  • The email invitations to employees seem like spam to several employees
  • I wish direct deposit prenotes happened more quickly
October 06, 2021

ADP Workforce Now review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Figure out taxes properly.
  • Quick once payroll is entered.
  • Home screen is easy to read.
  • It's tough having to set up additional payrolls for special occasions.
  • I'd love to be able to find how to do something easier.
  • Find answers easily.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll is easy to complete.
  • Hiring process is not convoluted.
  • [I feel like] reporting is horrible. It is not easy to run reports. Often times I have to spend a wealth of time on the phone with ADP Workforce Now to get the reports I need. Some reports are not able to be created due to system limitations.
  • There is no back button!
  • I cannot open multiple windows at once. This is a huge downfall.
  • [I believe] the dashboard is not easy to use.
  • The mobile app for requesting time off is confusing. I spend time daily helping my employees learn how to request time off through the app.
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