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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
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BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
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How BigCommerce Differs From Its Competitors

BigCommerce Customization

All the pre-built integrations that we've used have worked well and have allowed us to customize the online experience for our audience. We did have to utilize their API to create a custom integration to hook into our ERP system.
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BigCommerce Customization

We use the API with our CMS system, to upload product changes to the website. There are some hidden gems in Bigcommerce that are easy to do through the API, like setting up related products across 1,000's of products.
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BigCommerce Customization

I had tried other platforms before switching to BigCommerce, besides been more user friendly it’s value for your dollars is second to none .
My colleagues who have switched to BigCommerce are of the same opinion as myself.
In a nutshell I wouldn’t or couldn’t use any other platform.
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BigCommerce Customization

We're using the storefront API to customize cart functionality. We will be implementing GraphQL API, Webhooks, and Rest API to build a front-end application in the near future. Having the open API allows us to create our own apps to work seamlessly with the BigCommerce platform.
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BigCommerce Customization

Currently we are not working with any APIs, at least that I'm aware off, but again, I'm not an expert user and if we are not using it is entirely my fault. Anyhow, I'm not able to give a good feedback for this APIs review section. I will look for it though.
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BigCommerce Customization

At this time, shipping integration with Australia Post is a valuable resource for us. We are hoping to expand our site this year as it has not received the sort of attention needed as our manufacturing has taken priority. However, a recent business restructure will allow for greater growth going …
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BigCommerce Customization

The integrations cost a lot of money, and the digital experience was not easy. If you do it yourself, your website will look terrible.
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BigCommerce Customization

I have been able to create notifications to customers at checkout that let them know that they can save 30% if they add x number of dollars to their cart. I have also been able to create more clarity through the checkout process for the customers, as well as the ability for customers to check out …
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BigCommerce Customization

I use the Facebook integration but I have no clue what an API is or how it's used. I'm not very tech-savvy and that's where the tech support really comes in to help--friendly and quick to figure out the issue or help you to understand a certain feature and how to use it.
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BigCommerce Customization

I absolutely love the integration with Shopkeep. That's actually how we found out about BigCommerce. Having these companies work together opened up the ability to set up our online store through BigCommerce. It wouldn't have been fun if I had to recreate all the products I had in shopkeep. Being …
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BigCommerce Customization

We were able to integrate our email campaigns, Facebook Marketplace, Amazon, E Bay and our internal software inventory API to automatically update our inventory in real-time. The legacy and API settings make even the most inexperienced user able to cross-sell across multiple platforms without …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.8
    68%

Reviewer Pros & Cons

View all pros & cons
Verified User
Executive in Other
Sporting Goods Company, 1-10 employees
CS
Christine Sako
Head of Internal Ops and BI
XY Labs (Information Technology & Services, 11-50 employees)

Video Reviews

3 videos

View Playlist
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.7
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

BigCommerce Downloadables

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(662)

Attribute Ratings

Reviews

(51-75 of 436)
Companies can't remove reviews or game the system. Here's why
July 19, 2021

BigCommerce Does a Great Job

Michael Johnson | TrustRadius Reviewer
Michael Johnson
Web Developer
Lindsey Stirling (Entertainment, 11-50 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you're a large company with at least 100 products, BigCommerce would be right for you. When compared to WordPress websites, you don't need to know anything technical in order to add/remove/edit products or do anything with your site. Their interface makes it easy to add products without having to know PHP or any other programming language.
June 30, 2021

Functional

Verified User
C-Level Executive in Customer Service
Computer & Network Security Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We used several other platforms and found BC to be the easiest to work with and found the customer support to be very responsive.
June 30, 2021

Easy To Use And Add-ons Not Necessary, A Great Ecommerce Platform

Verified User
Employee in Marketing
Furniture Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I like the BigCommerce platform because it actually does quite a lot of things for businesses of any size. It has the scalability potential right there and is pretty easy to use, if a colleague asked me as well if there are lots of developers for BigCommerce I would tell them that yes you can quite easily find a developer even though there aren't nearly as many as Shopify already has.
June 30, 2021

BigCommerce is the Closest Fit for Our eCommerce Business

Verified User
Director in Sales
Retail Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce would be ideal for someone starting with a brand new business. I'm not sure how the migration process is from one platform to another, but it seems like their support team and the plethora of documentation would be more than enough to make the transition. There are many different roles available for employees which you can customize too which is a plus.
June 29, 2021

BigCommerce is the best eCommerce solution for real e-stores if you want to succeed

Darcy Knapp, MBA | TrustRadius Reviewer
Darcy Knapp, MBA
eCommerce Manager, Chief Web Mechanic & SEO Technician
LockingKeyCabinet.com (Automotive, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Great for start up or established ecommerce business. For the same price as basic Shopify store you get a full featured store with BigCommerce. We also build a lot of WordPress stores for startups, most migrate to BigCommerce as their revenues grow. For small stores 1-4 products, a Wordpress starting point is more affordable (free ecomm plugins) but when you are ready to make your store a business, you need a full functioning store with the capabilities to integrate with 3rd party shipping and selling platforms.
June 17, 2021

Great out-of-the-box solution with customization potential

Verified User
Director in Sales
Media Production Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you're looking for an e-commerce platform that allows you to do the customization needed for your brand or organization, then Big Commerce is a perfectly situated platform for that kind of work. If you're looking for a cookie-cutter online commerce solution that will help you take online sales every once in a while, then this is probably not the platform for you.
April 01, 2021

BigCommerce is Outstanding for very small to very large businesses

AS
Amanda Simpson
K&A Fabrics
BigCommerce (Arts & Crafts, 1-10 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Bigcommerce is well suited for small to very large businesses. They are very professional and ready to help with any situation regardless of your company size. With the price of Bigcommerce and its features you are able to use. There really isn't any reason to look for a new platform.
March 03, 2021

Functional, easy to use, with the bells and whistles you like, want, and need.

Rebecca Gerads | TrustRadius Reviewer
Rebecca Gerads
Marketing Coordinator
Felling Trailers, Inc (Transportation/Trucking/Railroad, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For us Big Commerce has been very functional in the sense that we can expand our distribution area/reach which before we started using was only a 50-60 mile radius of our physical location. For some of our items that we offer, Big Commerce is good for giving us the visibility to the customer that we have that part to offer but not necessarily the selected specs to ensure the customer is getting the version of the part that they need which in turn results in a phone call or chat.
February 09, 2021

Great Platform + Great Customer Service = A+ Company

Verified User
Account Manager in Marketing
Consumer Goods Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
My biggest question would be about the customer service that the platform provides. The customer service at Big Commerce is amazing in addition to the product. I would most definitely recommend it to my colleague if they were looking for an e-commerce platform.
February 04, 2021

Why I Prefer BigCommerce Over Shopify & Magento

Verified User
Manager in Marketing
Plastics Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We're still relatively new to BigCommerce, but so far it has met or exceeded our expectations. I'd recommend anyone considering it to create a free trial and compare it against your other considerations. While BigCommerce is right for us, you may find Shopify a bit easier if you're less technically inclined and just need to get something up and running since they have a greater selection of themes and plugins. That said, I'd caution against using too many plugins as that may impact your site load time. Also, it should be noted that BigCommerce has recently prioritized WCAG/ADA accessibility standards in all their available themes. Their default Cornerstone theme should soon be certified compliant, with the rest of the free and paid themes to follow.
January 22, 2021

BigCommerce is really worth it!

Verified User
Manager in Marketing
Biotechnology Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Our business is geared towards the biotechnology community. Most of these platforms focus strictly on businesses selling clothing or electronics - however, BigCommerce was the one platform in this arena that enabled us to present our products in a [way] to educate first and then sell.
December 13, 2020

I love BigCommerce>

PR
Peter Robinson
Owner
Party Deals Direct (Retail, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I have sold a business using BigCommerce and the new owners have used the platform for the past seven years .
one of my colleagues swapped to BigCommerce after much badgering over a long period from me and he has seen his business grow in leaps and bounds , especially through these covid times.
December 02, 2020

All-in-one box

Verified User
Professional in Corporate
Tobacco Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I can’t see areas that need improvement. Maybe the price could be a bit cheaper? I wanted a service that did almost everything in one platform. BigCommerce fits the bill for me.
November 23, 2020

If you're looking for a robust eCommerce platform that's big on commerce, BigCommerce is what you need!

AC
April Chin
CEO (Chief Executive Officer)
Magical Joy Designs (Design, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
If you have some simple products that don't need variations of any kind, and just need to sell them, this will work for you but may be 'too much' and a simpler platform would work better. If you have a lot of products, a lot of {repeat} customers to manage, variations on the products, tie-ins to other products, etc, then you definitely want to use BigCommerce!
November 17, 2020

Great customer service!

Verified User
Executive in Other
Consumer Goods Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I’ve already recommended BigCommerce to two people. I love the different levels available; it allows for businesses of all sizes to be able to affordably use Big Commerce. In researching several ecommerce sites, I liked how robust BigCommerce is. I feel it’s a perfect fit for my business now and has lots of available options that will allow me to grow and expand along with it. Their customer service is extremely helpful. I like that I can understand the person. They're not reading some pre-scripted response.
November 05, 2020

Even us little shops can go big with BigCommerce

stephen battle | TrustRadius Reviewer
stephen battle
VP operations
BLING BY JANICE (Apparel & Fashion, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
While I can not immediately come up with scenarios where BigCommerce is not suited for, I do believe there are a host where that are perfect, including for inventory management, availbily of partner solutions to any situation, and their ever-adapting changes in e-commerce.
October 30, 2020

When you want to be the hub for the new Sharing Economy-Where Everyone Wins- with "The Social that Pays" Big Commerce is the perfect platform to help make it happen!

Nelson Parece | TrustRadius Reviewer
Nelson Parece
Founder
www.thegivingcycle.org / Victory In Giving LLC (Financial Services, 1-10 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
If one just wants to run their own operation or enterprise, you can do it well here. What we are doing is more than just having multi-stores and their various locations, but we are combining the "Amazon" effect, which they are willing to assist us in achieving our goal for doing so.
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