Chorus by ZoomInfo

It's been great as a learning tool for me. I like being able to review and see exactly who I had conversations with on a particular day.

Chorus.ai is what you need to give really specific feedback to your sales team. Allowing them to see themselves on a call as an observer really takes the understanding to a new level. There are no longer conceptual examples but they can actually see themselves, what they do well and where they can improve.

Anyone who runs client calls will benefit from using Chorus.ai. There is often a need to review content that was discussed/questions asked, etc.

Great for any call recording, no other places were not appropriate.

When you have a call center type scenario it’s an ideal option, as it helps you pick out things that need improvement and successfully records call interactions.

It's well suited if your requirement is to have a central repository of all prospect/customer-facing calls. It will also help you get better at your calls by analysing your talk/listen ratio, if your questions are engaging enough etc.

It might be less appropriate if you're looking for something that's easy to onboard and implement. Their team takes a good amount of time for integrations.

Chorus.ai is very well suited for sales teams and external conversations with prospects or customers. It's really useful for capturing body language and verbal feedback to analyze, like when you're presenting a product and want to understand their opinion about it. It also comes in handy when there are large groups of people on the line, or when you are presenting a lot of complicated information, and don't want to miss a single thing in your note-taking.

This is best used for coaching and individual call review. We have used it for our onboarding reps, and every new rep indicates that they love using it.

It's been great to have Chorus on all of my customer calls. It makes it easier for me to focus on what's being said and not have to worry about taking notes. It's also great that Chorus follows up with the recording so quickly so you can quickly see what action items were mentioned on the call. It's not always 100% accurate in capturing everything, but usually, it's pretty good! I have also really valued the ability to listen to team calls or guide new hires to our Chorus repository so they can self-service training materials to help them learn faster. I wish there was an easier way to add Chorus to live calls since it's really only focused on external meetings and sometimes it's good to have internal calls recorded for posterity, but we can also record on Zoom so it's not a big deal. Chorus recordings just don't expire so it's better for longevity.

The current Zoom integration is problematic. Clients are uncomfortable with the "live stream" and how shouty Zoom is about both the live stream and the fact that it's being recorded. It would be nice if that messaging could be customized, i.e. "This call is being recorded for note-taking purposes." And the live stream aspect needs to go. With those two improvements, it would be well suited for any instance.

Well suited: Chorus.ai is great when my team is looking to collaborate together on objections we are sharing and we can compile a playlist to hear people's common pitch and then hear the common objection too. Chorus makes it easy for one person to navigate and run the call listening meetings because of the collaboration on playlists. It really helps all of us stay on the same page. Less suited: Looking at the calls for the day there are a lot of records of calls from and due to my entire sales organization using Chorus.ai the calls and records add up and the database is full of "no answers. Sometimes it is hard to find individual calls for the day that you want to add to a playlist or review in coaching.

When talking to customers, having the recordings & transcripts in Chorus allow us to more easily find moments that are important, share them across the team, and even turn those into other content or training materials from what we capture with Chorus. Playlists can be very useful to document your "gold standard" of handling certain types of customer calls.

Think the app is great to better analyze body behavior and reactions to certain things that are being stated. It was useful to see analytics and where to better improve on calls: I had some problem w transcription capabilities tho as the words were jumbled sometimes or it couldn’t pick up on speech appropriately

Well suited for sales conversations, less suited if they have privacy concerns.

Chorus.ai is an essential tool for any customer-facing team where it's impossible to keep your own personal notes tidy/organized especially with a growing/expansive book of business.

The most important use case for me has been the ability to share successes, failures, and questions both with customers and internally. The ability to share a live training so its value can be extended not only for a longer period of time but then shared with those that didn't participate has been critical. Internally, this has also been a way for me to learn from the experience of colleagues' experience when I wasn't present and provide that same sort of value myself to others, whether that's sharing success, failures, or even just getting feedback on a specific situation to determine the positives and negatives to make improvements in the future. I'm not sure that the full power of the analytics has ever been explained to me, but the default stuff has been very valuable and therefore has sparked the motivation to engage with that side of the product. I'm sure part of that lack is fully on my side.

If you need call recording, integrations with your CRM as well as major video conferencing solutions. The product works consistently! Additionally, any time we've had any sort of issue, they've been fairly responsive to our needs, and wants, and almost always address it immediately. Would highly recommend Chorus.ai!

In sales - when closing a deal and your client has a lot of inquiries about the product. You can simply provide that information, and you can easily go back to your conversation (to make sure you didn't miss anything) by just pulling up your recording in Chorus.ai. This would save you time.

Chorus.ai is excellent for when you're going through workshops or implementation reviews because then you can share this both internally and externally. Customers love that it's a quick link and can share with members who couldn't attend.

For growing companies that want to be able to share best practices and learn quickly across the board, a tool like Chorus.ai is a must. It will allow you to share learnings from the field with new reps and existing alike that will make the sales team as a whole better.

I honestly can't think of a team that could not benefit from observing calls with direct clients or prospects. It provides an amazing opportunity to learn, reflect and improve.

Great for sales and success organizations! It is especially important for remote teams when managers and enablement teams do not have a way to overhear calls at desks anymore. I would recommend that all teams start with a basic way to capture trends in calls and eventually move into call scoring as a means to enhance rep skills!

It is well suited for a remote sales team. Being able to hear what works/doesn't work from other reps can help everyone be more effective in their calls and close deals. Sales is all about learning new strategies and evolving your techniques.

Chorus.AI is very well suited for sales and customer success teams. You are able to capture call notes easily, play them back to ensure you didn't miss anything, and get coaching and feedback. Out of all of the sales tools in my arsenal,Chorus.AI is one of my favorite tools to use.

Chorus.ai has been very helpful for onboarding. We utilize playlists to curate good examples of various call types such as cold calls. We also leverage the scorecards to help new hires better understand what a good calls includes. We also use features like playlists to roll out things like new talk tracks, product features, etc.