ChurnZero Reviews & Ratings 2024

Overview

What is ChurnZero?

ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success…

Recent Reviews

ChurnZero is AWESOME!

10 out of 10

April 01, 2024

Incentivized

I love using ChurnZero because it really tracks the clients progress and helps with being able to save clients! It shows you a breakdown …

ChurnZero Rocks!

10 out of 10

March 28, 2024

Incentivized

Churnzero is crucial for our CS team. We use it every single day for things like Automation of mass emails, keeping tasks organized, …

ChurnZero helps make more money!

10 out of 10

March 21, 2024

Incentivized

ChurnZero helps me organize my day, track customer needs, and efficiently handle my book of business.

ChurnZero is a no brainer if you care about churn!

10 out of 10

March 19, 2024

Incentivized

I use ChurnZero to track how my customers are using my product. Oftentimes, I am able to talk to them about what they are looking at, …

ChurnZero Review

10 out of 10

March 04, 2024

Incentivized

We use ChurnZero for our implementation and client success teams. ChurnZero has allowed us to build scalable processes for both functions …

Superhero for Customer Success!

10 out of 10

February 29, 2024

ChurnZero is vital to our organization. We use it to assist with our welcoming and onboarding for new customers, communicating promotions …

We need more integration.

9 out of 10

February 06, 2024

Incentivized

We used ChurnZero to control health customers. The area of Customer Success needs tools for control and need indicators, and after this, …

Brings all relevant data front and center for easier account tracking and decision making

9 out of 10

February 01, 2024

Incentivized

ChurnZero is at the forefront of our Customer Success strategy. ChurnZero brings together relevant data from several other tools (e.g CRM, …

ChurnZero is leading the market

10 out of 10

January 16, 2024

Incentivized

We use CZ for:
- Churnscores and risk
- Achieving first value with customer due to automated tracking
- Renewal motions
- Details on customers …

Game changer for any CSM

10 out of 10

January 09, 2024

Incentivized

I use ChurnZero to manage my book of business. It was game-changing in my life as a CSM, as now I can understand the health of my …

ChurnZero - Customer Success done right

9 out of 10

December 27, 2023

Incentivized

ChurnZero was decided on by both our CSM and sales teams as well as our management. The reason we needed to implement a new solution was …

Powerful CSM tool.

8 out of 10

October 29, 2023

Incentivized

In order to centralize our processes, we've deployed Churn Zero for our full Client Success team to help us automate client success …

When the tasks are piling up, ChurnZero can help keep them organized in a logical, easy, and straightforward manner

10 out of 10

October 24, 2023

Incentivized

We use ChurnZero to manage customer journeys, client health, and usage. I specifically use it to manage to the customer onboarding and …

ChurnZero: Powerful made simple

9 out of 10

October 12, 2023

Incentivized

As a software company, we use ChurnZero extensively to manage our clients and prevent churn. ChurnZero plays a pivotal role in addressing …

Fantastic product, fantastic support!

10 out of 10

September 30, 2023

Incentivized

We use ChurnZero to automate and eliminate time-consuming manual email tasks, for providing onboarding resources to new customers, get …

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features

Automated workflow (215)
8.0
80%
Product usage (215)
8.0
80%
Customer health scoring (220)
7.9
79%
Dashboards (217)
7.1
71%

Reviewer Pros & Cons

View all pros & cons

Customer Tracking
Easier navigation

Verified User

Account Manager in Customer Service

Consumer Goods Company, 501-1000 employees

give key information about users and accounts
customizable views/dashboards

Kyle Bell

Customer Success Manager

PTC (Computer Software, 10,001+ employees)

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Pricing

View all pricing

ChurnZero

N/A

Unavailable

What is ChurnZero?

ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.…

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

110 people also want pricing

Alternatives Pricing

Totango

$2,988

per year

What is Totango?

Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.

Gainsight CS

$2,500

Per Company Per Month

What is Gainsight CS?

Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…

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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.7

Avg 8.7

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.2

Avg 8.6

8.1
API
(164) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
8.3
Integration with Salesforce.com
(168) Ratings
The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

Customer Data Extraction / Integration

Customer data extraction / integration

Avg 8.7

Customer Success Management

7.5

Avg 8.3

8.1
NPS surveys
(195) Ratings
The software facilitates the creation and execution of NPS (net promoter score) surveys, and integrates the results within each customer’s profile.
4.6
Sponsor tracking
(77) Ratings
The software alerts you when a sponsor or admin user changes roles or leaves the company. The software may track this through LinkedIn integration or changes in the user record in your product.
8
Customer profiles
(208) Ratings
The software unifies and presents all customer data in one place, so customer success managers can track the health of each of their customers.
8
Automated workflow
(215) Ratings
The software allows you to set up automated actions, alerts or tasks to be triggered by particular changes in customer data.
7.3
Internal collaboration
(182) Ratings
The software allows members of your team to communicate and leave notes about any customer issues.
7.9
Customer health scoring
(220) Ratings
The software allows you to build rules for scoring customer health based on customer data and actions, much like lead scoring for marketing.
8.2
Customer segmentation
(214) Ratings
The software allows you to segment customers by particular attributes, e.g., onboarding customers vs. legacy customers.

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

7.2

Avg 8.2

8
Customer health trends
(212) Ratings
The software allows executives to view customer health trends over time.
8.1
Engagement analytics
(207) Ratings
The software allows you to track and report on how your customer base overall is using your product to surface insights such as how feature adoption correlates with customer retention.
5.7
Revenue forecasting
(69) Ratings
Based on customer health trends, churn rates, etc., the software can predict revenue.
7.1
Dashboards
(217) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.

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Product Details

What is ChurnZero?

ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.

ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates with the user's CRM and tech stack.

ChurnZero Features

Show Unsupported Features

Customer Data Extraction / Integration Features

Supported: Product usage
Supported: Help desk / support tickets
Supported: Online customer community
Supported: Billing
Supported: Marketing emails

Customer Success Management Features

Supported: NPS surveys
Supported: Sponsor tracking
Supported: Customer profiles
Supported: Automated workflow
Supported: Internal collaboration
Supported: Customer health scoring
Supported: Customer segmentation

CSM Reporting & Analytics Features

Supported: Customer health trends
Supported: Engagement analytics
Supported: Revenue forecasting
Supported: Dashboards
Supported: Customer lifetime value
Supported: Churn rate

Security Features

Supported: Role-based user permissions

Platform & Infrastructure Features

Supported: API
Supported: Integration with Salesforce.com

ChurnZero Screenshots

Screenshot of A control room built for CS leaders to manage every detail of the customer journey while simultaneously providing an overview of everything in progress.

Screenshot of Custom Dashboards, to collect, analyze and turn customer data into actionable insights.

Screenshot of SuccessCenters, to reach customers when and where they need it most is within the tools themselves.

Screenshot of Playbooks make it possible to scale without sacrificing the high-touch service customers expect.

Screenshot of Account Insights for both internal and external teams. ChurnZero's collaboration feature makes it possible to keep all groups in the loop.

ChurnZero Videos

ChurnZero helps subscription businesses fight churn. The platform is designed to help Customer Success teams intimately understand their customers.

How ChurnZero is helping Untappd improve its onboarding and customer engagement while helping increase customer retention.

How ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.

The Churn Monsters introduces a “churn monster” (a common #customerchurn risk) that hides in customer accounts and scares #SaaS businesses. This video shows how #CustomerSuccess teams use ChurnZero to slay these destructive monsters and grow customer retention. This episode d...

In Customer Success, creating and ideating on new content, strategies and engagements is key to building relationships and driving results. But it's a time-consuming task—which is why ChurnZero has launched Customer Success AI™. Now, ChurnZero can be asked for content or ideas...

ChurnZero Competitors

ChurnZero Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

ChurnZero Downloadables

Frequently Asked Questions

Gainsight CS, Totango, and ClientSuccess are common alternatives for ChurnZero.

Reviewers rate Role-based user permissions highest, with a score of 8.7.

The most common users of ChurnZero are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews and Ratings

(305)

Attribute Ratings

Reviews

(1-25 of 226)

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April 01, 2024

ChurnZero is AWESOME!

Verified User

Account Manager in Customer Service

Consumer Goods Company, 501-1000 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

100%

10.0

Product usage: 100%
10.0
Help desk / support tickets: 100%
10.0

Customer Success Management (7)

100%

10.0

NPS surveys: 100%
10.0
Sponsor tracking: 100%
10.0
Customer profiles: 100%
10.0
Automated workflow: 100%
10.0
Internal collaboration: 100%
10.0
Customer health scoring: 100%
10.0
Customer segmentation: 100%
10.0

CSM Reporting & Analytics (4)

100%

10.0

Customer health trends: 100%
10.0
Engagement analytics: 100%
10.0
Revenue forecasting: 100%
10.0
Dashboards: 100%
10.0

Security (1)

100%

10.0

Role-based user permissions: 100%
10.0

Platform & Infrastructure (2)

100%

10.0

API: 100%
10.0
Integration with Salesforce.com: 100%
10.0

March 28, 2024

ChurnZero Rocks!

Kyle Bell

Customer Success Manager

PTC (Computer Software, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

100%

10.0

Product usage: 100%
10.0
Help desk / support tickets: 100%
10.0

Customer Success Management (7)

57.142857142857146%

5.7

NPS surveys: 100%
10.0
Sponsor tracking: N/A
N/A
Customer profiles: N/A
N/A
Automated workflow: 100%
10.0
Internal collaboration: N/A
N/A
Customer health scoring: 100%
10.0
Customer segmentation: 100%
10.0

CSM Reporting & Analytics (4)

50%

5.0

Customer health trends: 100%
10.0
Engagement analytics: 100%
10.0
Revenue forecasting: N/A
N/A
Dashboards: N/A
N/A

Security (1)

N/A

Role-based user permissions: N/A
N/A

Platform & Infrastructure (2)

50%

5.0

API: N/A
N/A
Integration with Salesforce.com: 100%
10.0

March 21, 2024

ChurnZero helps make more money!

Verified User

Account Manager in Customer Service

Computer Software Company, 201-500 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

90%

9.0

Product usage: 90%
9.0
Help desk / support tickets: 90%
9.0

Customer Success Management (6)

90%

9.0

NPS surveys: 100%
10.0
Customer profiles: 90%
9.0
Automated workflow: 80%
8.0
Internal collaboration: 90%
9.0
Customer health scoring: 100%
10.0
Customer segmentation: 80%
8.0

CSM Reporting & Analytics (4)

95%

9.5

Customer health trends: 100%
10.0
Engagement analytics: 100%
10.0
Revenue forecasting: 90%
9.0
Dashboards: 90%
9.0

Security (1)

90%

9.0

Role-based user permissions: 90%
9.0

Platform & Infrastructure (2)

90%

9.0

API: 90%
9.0
Integration with Salesforce.com: 90%
9.0

March 19, 2024

ChurnZero is a no brainer if you care about churn!

Verified User

Administrator in Customer Service

Hospitality Company, 51-200 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

100%

10.0

Product usage: 100%
10.0
Help desk / support tickets: 100%
10.0

Customer Success Management (7)

85.71428571428571%

8.6

NPS surveys: 100%
10.0
Sponsor tracking: N/A
N/A
Customer profiles: 100%
10.0
Automated workflow: 100%
10.0
Internal collaboration: 100%
10.0
Customer health scoring: 100%
10.0
Customer segmentation: 100%
10.0

CSM Reporting & Analytics (4)

75%

7.5

Customer health trends: 100%
10.0
Engagement analytics: 100%
10.0
Revenue forecasting: N/A
N/A
Dashboards: 100%
10.0

Security (1)

100%

10.0

Role-based user permissions: 100%
10.0

Platform & Infrastructure (2)

50%

5.0

API: 100%
10.0
Integration with Salesforce.com: N/A
N/A

March 04, 2024

ChurnZero Review

Verified User

Director in Other

Government Relations Company, 51-200 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

95%

9.5

Product usage: 90%
9.0
Help desk / support tickets: 100%
10.0

Customer Success Management (7)

80%

8.0

NPS surveys: 100%
10.0
Sponsor tracking: N/A
N/A
Customer profiles: 90%
9.0
Automated workflow: 90%
9.0
Internal collaboration: 100%
10.0
Customer health scoring: 90%
9.0
Customer segmentation: 90%
9.0

CSM Reporting & Analytics (4)

67.5%

6.8

Customer health trends: 90%
9.0
Engagement analytics: 90%
9.0
Revenue forecasting: N/A
N/A
Dashboards: 90%
9.0

Security (1)

100%

10.0

Role-based user permissions: 100%
10.0

Platform & Infrastructure (2)

95%

9.5

API: 90%
9.0
Integration with Salesforce.com: 100%
10.0

February 29, 2024

Superhero for Customer Success!

Jeremy Wingate

Vice President, Revenue

CallTrackingMetrics (Marketing & Advertising, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

100%

10.0

Product usage: 100%
10.0
Help desk / support tickets: 100%
10.0

Customer Success Management (7)

85.71428571428571%

8.6

NPS surveys: 100%
10.0
Sponsor tracking: N/A
N/A
Customer profiles: 100%
10.0
Automated workflow: 100%
10.0
Internal collaboration: 100%
10.0
Customer health scoring: 100%
10.0
Customer segmentation: 100%
10.0

CSM Reporting & Analytics (4)

100%

10.0

Customer health trends: 100%
10.0
Engagement analytics: 100%
10.0
Revenue forecasting: 100%
10.0
Dashboards: 100%
10.0

Security (1)

100%

10.0

Role-based user permissions: 100%
10.0

Platform & Infrastructure (2)

100%

10.0

API: 100%
10.0
Integration with Salesforce.com: 100%
10.0

February 06, 2024

We need more integration.

Mateus Costa

Customer Sucess

Pixeon (Hospital & Health Care, 501-1000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

85%

8.5

Product usage: 70%
7.0
Help desk / support tickets: 100%
10.0

Customer Success Management (7)

85.71428571428571%

8.6

NPS surveys: 100%
10.0
Sponsor tracking: 70%
7.0
Customer profiles: 70%
7.0
Automated workflow: 80%
8.0
Internal collaboration: 90%
9.0
Customer health scoring: 100%
10.0
Customer segmentation: 90%
9.0

CSM Reporting & Analytics (4)

85%

8.5

Customer health trends: 90%
9.0
Engagement analytics: 90%
9.0
Revenue forecasting: 90%
9.0
Dashboards: 70%
7.0

Security (1)

90%

9.0

Role-based user permissions: 90%
9.0

Platform & Infrastructure (2)

75%

7.5

API: 70%
7.0
Integration with Salesforce.com: 80%
8.0

February 01, 2024

Brings all relevant data front and center for easier account tracking and decision making

Ryan Bernstein

Customer Success Manager

Transifex (Translation & Localization, 51-200 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

90%

9.0

Product usage: 90%
9.0
Help desk / support tickets: 90%
9.0

Customer Success Management (6)

95%

9.5

NPS surveys: 90%
9.0
Customer profiles: 90%
9.0
Automated workflow: 100%
10.0
Internal collaboration: 90%
9.0
Customer health scoring: 100%
10.0
Customer segmentation: 100%
10.0

CSM Reporting & Analytics (4)

85%

8.5

Customer health trends: 90%
9.0
Engagement analytics: 90%
9.0
Revenue forecasting: 80%
8.0
Dashboards: 80%
8.0

Security (1)

90%

9.0

Role-based user permissions: 90%
9.0

Platform & Infrastructure (2)

90%

9.0

API: 90%
9.0
Integration with Salesforce.com: 90%
9.0

January 16, 2024

ChurnZero is leading the market

Klaas Schippers

Customer Success Operations Specialist

Linnworks (Information Technology & Services, 201-500 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

85%

8.5

Product usage: 70%
7.0
Help desk / support tickets: 100%
10.0

Customer Success Management (7)

87.14285714285714%

8.7

NPS surveys: 100%
10.0
Sponsor tracking: 70%
7.0
Customer profiles: 100%
10.0
Automated workflow: 100%
10.0
Internal collaboration: 50%
5.0
Customer health scoring: 100%
10.0
Customer segmentation: 90%
9.0

CSM Reporting & Analytics (4)

55%

5.5

Customer health trends: 80%
8.0
Engagement analytics: 70%
7.0
Revenue forecasting: 30%
3.0
Dashboards: 40%
4.0

Security (1)

80%

8.0

Role-based user permissions: 80%
8.0

Platform & Infrastructure (2)

100%

10.0

API: 100%
10.0
Integration with Salesforce.com: 100%
10.0

January 09, 2024

Game changer for any CSM

Nayara Lima

Customer Success Manager

AppFollow (Marketing & Advertising, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

100%

10.0

Product usage: 100%
10.0
Help desk / support tickets: 100%
10.0

Customer Success Management (4)

100%

10.0

Automated workflow: 100%
10.0
Internal collaboration: 100%
10.0
Customer health scoring: 100%
10.0
Customer segmentation: 100%
10.0

CSM Reporting & Analytics (3)

100%

10.0

Customer health trends: 100%
10.0
Engagement analytics: 100%
10.0
Dashboards: 100%
10.0

Security (1)

100%

10.0

Role-based user permissions: 100%
10.0

Platform & Infrastructure (2)

100%

10.0

API: 100%
10.0
Integration with Salesforce.com: 100%
10.0

December 27, 2023

ChurnZero - Customer Success done right

Greg Watkins

Senior Customer Success Manager (Strategic Accounts)

Tipalti (Financial Services, 201-500 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

85%

8.5

Product usage: 80%
8.0
Help desk / support tickets: 90%
9.0

Customer Success Management (7)

68.57142857142857%

6.9

NPS surveys: 70%
7.0
Sponsor tracking: N/A
N/A
Customer profiles: 80%
8.0
Automated workflow: 80%
8.0
Internal collaboration: 70%
7.0
Customer health scoring: 90%
9.0
Customer segmentation: 90%
9.0

CSM Reporting & Analytics (4)

85%

8.5

Customer health trends: 90%
9.0
Engagement analytics: 80%
8.0
Revenue forecasting: 80%
8.0
Dashboards: 90%
9.0

Security (1)

90%

9.0

Role-based user permissions: 90%
9.0

Platform & Infrastructure (2)

85%

8.5

API: 80%
8.0
Integration with Salesforce.com: 90%
9.0

October 29, 2023

Powerful CSM tool.

Jean Mangum

Senior Manager

SeekOut (Staffing & Recruiting, 201-500 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

90%

9.0

Product usage: 90%
9.0
Help desk / support tickets: 90%
9.0

Customer Success Management (7)

84.28571428571429%

8.4

NPS surveys: 90%
9.0
Sponsor tracking: 70%
7.0
Customer profiles: 70%
7.0
Automated workflow: 90%
9.0
Internal collaboration: 80%
8.0
Customer health scoring: 100%
10.0
Customer segmentation: 90%
9.0

CSM Reporting & Analytics (4)

87.5%

8.8

Customer health trends: 100%
10.0
Engagement analytics: 90%
9.0
Revenue forecasting: 70%
7.0
Dashboards: 90%
9.0

Security (1)

100%

10.0

Role-based user permissions: 100%
10.0

Platform & Infrastructure (2)

90%

9.0

API: 90%
9.0
Integration with Salesforce.com: 90%
9.0

October 24, 2023

When the tasks are piling up, ChurnZero can help keep them organized in a logical, easy, and straightforward manner

Wolf-Ekkehard Hindrichs

Solutions

XOi (Information Technology & Services, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (1)

100%

10.0

Product usage: 100%
10.0

Customer Success Management (7)

84.28571428571429%

8.4

NPS surveys: 100%
10.0
Sponsor tracking: N/A
N/A
Customer profiles: 100%
10.0
Automated workflow: 100%
10.0
Internal collaboration: 90%
9.0
Customer health scoring: 100%
10.0
Customer segmentation: 100%
10.0

CSM Reporting & Analytics (4)

72.5%

7.3

Customer health trends: 100%
10.0
Engagement analytics: 100%
10.0
Revenue forecasting: N/A
N/A
Dashboards: 90%
9.0

Security (1)

N/A

Role-based user permissions: N/A
N/A

Platform & Infrastructure (2)

50%

5.0

API: N/A
N/A
Integration with Salesforce.com: 100%
10.0

October 12, 2023

ChurnZero: Powerful made simple

Jacob Li

Solutions Engineer

Help Lightning (Computer Software, 51-200 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

75%

7.5

Product usage: 70%
7.0
Help desk / support tickets: 80%
8.0

Customer Success Management (7)

64.28571428571429%

6.4

NPS surveys: 80%
8.0
Sponsor tracking: 60%
6.0
Customer profiles: 80%
8.0
Automated workflow: 80%
8.0
Internal collaboration: N/A
N/A
Customer health scoring: 70%
7.0
Customer segmentation: 80%
8.0

CSM Reporting & Analytics (4)

40%

4.0

Customer health trends: 80%
8.0
Engagement analytics: N/A
N/A
Revenue forecasting: N/A
N/A
Dashboards: 80%
8.0

Security (1)

90%

9.0

Role-based user permissions: 90%
9.0

Platform & Infrastructure (2)

70%

7.0

API: 70%
7.0
Integration with Salesforce.com: 70%
7.0

September 30, 2023

Fantastic product, fantastic support!

Verified User

Manager in Customer Service

Computer Software Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

50%

5.0

Product usage: N/A
N/A
Help desk / support tickets: 100%
10.0

Customer Success Management (7)

71.42857142857143%

7.1

NPS surveys: N/A
N/A
Sponsor tracking: N/A
N/A
Customer profiles: 100%
10.0
Automated workflow: 100%
10.0
Internal collaboration: 100%
10.0
Customer health scoring: 100%
10.0
Customer segmentation: 100%
10.0

CSM Reporting & Analytics (4)

45%

4.5

Customer health trends: 100%
10.0
Engagement analytics: N/A
N/A
Revenue forecasting: N/A
N/A
Dashboards: 80%
8.0

Security (1)

100%

10.0

Role-based user permissions: 100%
10.0

Platform & Infrastructure (2)

N/A

API: N/A
N/A
Integration with Salesforce.com: N/A
N/A

September 29, 2023

Robust Platform

Cydney Boel

Senior Director of Customer Success

Apex Leaders (Financial Services, 11-50 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

75%

7.5

Product usage: 90%
9.0
Help desk / support tickets: 60%
6.0

Customer Success Management (6)

86.66666666666666%

8.7

NPS surveys: 90%
9.0
Customer profiles: 80%
8.0
Automated workflow: 90%
9.0
Internal collaboration: 80%
8.0
Customer health scoring: 90%
9.0
Customer segmentation: 90%
9.0

CSM Reporting & Analytics (4)

87.5%

8.8

Customer health trends: 90%
9.0
Engagement analytics: 90%
9.0
Revenue forecasting: 90%
9.0
Dashboards: 80%
8.0

Security (1)

100%

10.0

Role-based user permissions: 100%
10.0

Platform & Infrastructure (2)

100%

10.0

API: 100%
10.0
Integration with Salesforce.com: 100%
10.0

September 29, 2023

ChurnZero Delivers Results!

Verified User

Manager in Customer Service

Computer Software Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

100%

10.0

Product usage: 100%
10.0
Help desk / support tickets: 100%
10.0

Customer Success Management (6)

100%

10.0

NPS surveys: 100%
10.0
Customer profiles: 100%
10.0
Automated workflow: 100%
10.0
Internal collaboration: 100%
10.0
Customer health scoring: 100%
10.0
Customer segmentation: 100%
10.0

CSM Reporting & Analytics (3)

100%

10.0

Customer health trends: 100%
10.0
Engagement analytics: 100%
10.0
Dashboards: 100%
10.0

Security (1)

100%

10.0

Role-based user permissions: 100%
10.0

Platform & Infrastructure (2)

100%

10.0

API: 100%
10.0
Integration with Salesforce.com: 100%
10.0

September 29, 2023

ChurnZero- A scalable path to Customer Success

Frank Chao

Customer Success Manager

DTEN, Inc. (Electrical & Electronic Manufacturing, 201-500 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

80%

8.0

Product usage: 80%
8.0
Help desk / support tickets: 80%
8.0

Customer Success Management (7)

75.71428571428571%

7.6

NPS surveys: 90%
9.0
Sponsor tracking: N/A
N/A
Customer profiles: 90%
9.0
Automated workflow: 90%
9.0
Internal collaboration: 80%
8.0
Customer health scoring: 90%
9.0
Customer segmentation: 90%
9.0

CSM Reporting & Analytics (4)

65%

6.5

Customer health trends: 90%
9.0
Engagement analytics: 90%
9.0
Revenue forecasting: N/A
N/A
Dashboards: 80%
8.0

Security (1)

90%

9.0

Role-based user permissions: 90%
9.0

Platform & Infrastructure (2)

75%

7.5

API: 70%
7.0
Integration with Salesforce.com: 80%
8.0

September 29, 2023

A powerful tool for managing your customer base

Chris McBride

Director of Customer Success

AxisCare (Computer Software, 51-200 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

85%

8.5

Product usage: 90%
9.0
Help desk / support tickets: 80%
8.0

Customer Success Management (6)

81.66666666666666%

8.2

NPS surveys: 100%
10.0
Customer profiles: 80%
8.0
Automated workflow: 90%
9.0
Internal collaboration: 50%
5.0
Customer health scoring: 80%
8.0
Customer segmentation: 90%
9.0

CSM Reporting & Analytics (4)

62.5%

6.3

Customer health trends: N/A
N/A
Engagement analytics: 80%
8.0
Revenue forecasting: 70%
7.0
Dashboards: 100%
10.0

Security (1)

30%

3.0

Role-based user permissions: 30%
3.0

Platform & Infrastructure (2)

N/A

API: N/A
N/A
Integration with Salesforce.com: N/A
N/A

September 29, 2023

Great if you know the ins and outs

Ryan McCallister

Director of Customer Success

dbaPlatform (Computer Software, 11-50 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

85%

8.5

Product usage: 100%
10.0
Help desk / support tickets: 70%
7.0

Customer Success Management (5)

N/A

Customer profiles: N/A
N/A
Automated workflow: N/A
N/A
Internal collaboration: N/A
N/A
Customer health scoring: N/A
N/A
Customer segmentation: N/A
N/A

CSM Reporting & Analytics (4)

45%

4.5

Customer health trends: 30%
3.0
Engagement analytics: 30%
3.0
Revenue forecasting: 30%
3.0
Dashboards: 90%
9.0

Security (1)

60%

6.0

Role-based user permissions: 60%
6.0

Platform & Infrastructure (1)

80%

8.0

API: 80%
8.0

September 29, 2023

ChurnZero Automation

Verified User

Project Manager in Product Management

Accounting Company, 1001-5000 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

100%

10.0

Product usage: 100%
10.0
Help desk / support tickets: 100%
10.0

Customer Success Management (7)

57.142857142857146%

5.7

NPS surveys: N/A
N/A
Sponsor tracking: N/A
N/A
Customer profiles: 100%
10.0
Automated workflow: 100%
10.0
Internal collaboration: N/A
N/A
Customer health scoring: 100%
10.0
Customer segmentation: 100%
10.0

CSM Reporting & Analytics (4)

100%

10.0

Customer health trends: 100%
10.0
Engagement analytics: 100%
10.0
Revenue forecasting: 100%
10.0
Dashboards: 100%
10.0

Security (1)

100%

10.0

Role-based user permissions: 100%
10.0

Platform & Infrastructure (2)

100%

10.0

API: 100%
10.0
Integration with Salesforce.com: 100%
10.0

September 29, 2023

I couldn't do my job without ChurnZero!

Eden Ivie

Director of Client Success

MouthWatch (Health, Wellness and Fitness, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

90%

9.0

Product usage: 100%
10.0
Help desk / support tickets: 80%
8.0

Customer Success Management (6)

98.33333333333334%

9.8

NPS surveys: 100%
10.0
Customer profiles: 90%
9.0
Automated workflow: 100%
10.0
Internal collaboration: 100%
10.0
Customer health scoring: 100%
10.0
Customer segmentation: 100%
10.0

CSM Reporting & Analytics (4)

75%

7.5

Customer health trends: 100%
10.0
Engagement analytics: 100%
10.0
Revenue forecasting: N/A
N/A
Dashboards: 100%
10.0

Security (1)

100%

10.0

Role-based user permissions: 100%
10.0

Platform & Infrastructure (2)

50%

5.0

API: 100%
10.0
Integration with Salesforce.com: N/A
N/A

September 29, 2023

ChurnZero is my Work BFF

Verified User

Manager in Professional Services

Computer Software Company, 501-1000 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

80%

8.0

Product usage: 80%
8.0
Help desk / support tickets: 80%
8.0

Customer Success Management (5)

100%

10.0

Customer profiles: 100%
10.0
Automated workflow: 100%
10.0
Internal collaboration: 100%
10.0
Customer health scoring: 100%
10.0
Customer segmentation: 100%
10.0

CSM Reporting & Analytics (3)

100%

10.0

Customer health trends: 100%
10.0
Revenue forecasting: 100%
10.0
Dashboards: 100%
10.0

Security (1)

100%

10.0

Role-based user permissions: 100%
10.0

Platform & Infrastructure (1)

60%

6.0

API: 60%
6.0

September 29, 2023

ChurnZero helps you understand your customer

Verified User

Manager in Other

Computer Software Company, 201-500 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

20%

2.0

Product usage: 40%
4.0
Help desk / support tickets: N/A
N/A

Customer Success Management (6)

83.33333333333334%

8.3

NPS surveys: 90%
9.0
Customer profiles: 70%
7.0
Automated workflow: 90%
9.0
Internal collaboration: 80%
8.0
Customer health scoring: 80%
8.0
Customer segmentation: 90%
9.0

CSM Reporting & Analytics (4)

70%

7.0

Customer health trends: 70%
7.0
Engagement analytics: 70%
7.0
Revenue forecasting: 70%
7.0
Dashboards: 70%
7.0

Security (1)

60%

6.0

Role-based user permissions: 60%
6.0

Platform & Infrastructure (2)

50%

5.0

API: N/A
N/A
Integration with Salesforce.com: 100%
10.0

September 29, 2023

Worth Every Penny! Won't work anywhere without it!

Jackie Breuer

Executive Director

Gravity Research (Research, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

ChurnZero Feature Ratings

Customer Data Extraction / Integration (2)

50%

5.0

Product usage: 100%
10.0
Help desk / support tickets: N/A
N/A

Customer Success Management (7)

80%

8.0

NPS surveys: 100%
10.0
Sponsor tracking: N/A
N/A
Customer profiles: 90%
9.0
Automated workflow: 100%
10.0
Internal collaboration: 70%
7.0
Customer health scoring: 100%
10.0
Customer segmentation: 100%
10.0

CSM Reporting & Analytics (4)

70%

7.0

Customer health trends: 100%
10.0
Engagement analytics: 100%
10.0
Revenue forecasting: 80%
8.0
Dashboards: N/A
N/A

Security (1)

100%

10.0

Role-based user permissions: 100%
10.0

Platform & Infrastructure (2)

95%

9.5

API: 90%
9.0
Integration with Salesforce.com: 100%
10.0

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