Tenfold Reviews

71 Ratings
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Score 6.8 out of 100

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Reviews (1-25 of 37)

Joe Peers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
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Alternatives Considered

This was a cheaper alternative that we looked at originally and decided that we were going to pass. I can't say a TON about it but the gamification and the streamlined UI of the main reports page definitely aided our decision to use tenfold instead. We're paying a little more for Tenfold, but again, we really think it's worth it and ceased looking for alternatives to this day.
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Tanner Meyerhoffer | TrustRadius Reviewer
May 16, 2018

Tenfold is great!

Score 10 out of 10
Vetted Review
Verified User
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Alternatives Considered

I haven't ever used another product like Tenfold so I wouldn't know what to say other than Tenfold is great! It is easy to use, it always works, and I typically never have any problems with the system not doing what I want it to do for me. It's a great product!
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Daniel Pobst | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Alternatives Considered

I've tried the CTI of a couple of phone systems that were very lackluster. Tenfold costs a little more than the often included integrations, but is the only one that seems to not make it a hassle to do so. I don't do much on the day to day sales anymore, but always add notes to a call I might take because it doesn't take any time.
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Anonymous | TrustRadius Reviewer
May 08, 2018

Tenfold is GREAT!!

Score 10 out of 10
Vetted Review
Verified User
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  • Tenfold
I haven't used any other programs outside of Tenfold and to be quite honest - why would I go somewhere else. The service that Tenfold has offered has been flawless.
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Ricky Fox | TrustRadius Reviewer
January 02, 2018

Tenfold Saves Me Time

Score 10 out of 10
Vetted Review
Verified User
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Alternatives Considered

I find the ease of use of Tenfold to be advantageous to all other platforms. It also appears that as future needs change, Tenfold will allow me to continue to structure my workday around Tenfold but use it in different ways that would scale to any changes in my process.
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Jason Conrad | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Alternatives Considered

Prior products have proven insufficent for our current sales bandwidth. Frequent failure and slow response led to loss of faith in the product and diminishing production metrics and usable data. Tenfolds interface, floating UI and Dashboard has created a seamless workflow for our front line salespeople and provides sales managers a user friendly view of data in real time.
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Andrew Nelson | TrustRadius Reviewer
September 14, 2017

Great Product!

Score 8 out of 10
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Verified User
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Alternatives Considered

My past companies have not used any sort of dialer like Tenfold. Once I began using it though I would not ever want to go back to the old way. Whether it just be clicking on the number or the ability to track your metrics as opposed to guessing, this process is second to none.
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Tenfold Scorecard Summary

About Tenfold

Tenfold’s solution allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into their existing CRMs, such as business call, email, text, and chat, reducing the need for manual data entry.

The product aims to solve the problem of callers needing to provide account information over and over, or long waits while reps take time to look up basic information.

With Tenfold, anyone interacting with a customer can easily access a unified view of previous engagements, actions, and conversations among other things with that particular customer, enabling them to make prompt responses and decisive actions to ensure customer satisfaction, more business opportunity, and improved business growth.

Tenfold integrates with many CRMs and phone systems, including Salesforce, Microsoft Dynamics, Avaya, Cisco, and Genesys.


Improve Customer Satisfaction & Customer Experience

•Immediately recognize callers with inbound/outbound screen-pops

•Reduce Average Handle Time (AHT)

•Complete context at your reps fingertips

•Streamline case management and data capture workflow


Increase Productivity

•Click to Call

•Automatically log calls

•Eliminate Manual Searching

•Notes, Next Steps & Dispositions

•Streamline Workflows

•Support Blind & Warm Transfers

•Support Custom Objects, Cases, Opportunities

Categories:  Contact Center

Tenfold Features

Has featureClick to Dial
Has featureAutomatically Log Calls
Has featureImmediately recognize callers with inbound/outbound screen-pops
Has featureStreamline case management and data capture workflow
Has featureReduce Average Handle Time (AHT)
Has featureEliminate Manual Searching
Has featureNotes, Next Steps & Dispositions
Has featureSupport Blind & Warm Transfers
Has featureSupport Custom Objects, Cases, Opportunities

Tenfold Screenshots

Tenfold Integrations

Sugar Sell (SugarCRM), Mitel Applications Suite, Zendesk, HubSpot, NetSuite, 8x8 X Series (Formerly Virtual Office), Sangoma Asterisk, formerly from Digium, Avaya Intelligent Xperiences Contact Center, RingCentral, Genesys PureCloud, Genesys PureConnect, Genesys PureEngage, SAP CRM, Infor CloudSuite CRM, ServiceNow, Pardot, Microsoft Teams, MiCloud Connect (formerly ShoreTel), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Skype for Business (formerly Lync), Bullhorn CRM (unpublished), SAP Commerce Cloud (formerly SAP Hybris), Salesforce, Microsoft Dynamics, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Cisco, NetSuite CRM+, Android, iOS, Microsoft Active Directory, Asterisk, Siemens, Mitel, and many more.

Tenfold Competitors

InGenious, Nice, Verint

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Optional

Tenfold Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Tenfold Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:International
Supported Languages: English, Spanish, Portuguese, German, French, Japanese