TrustRadius
Tenfold is a contact center platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats.https://media.trustradius.com/product-logos/Ds/ls/C4ZDL7S0621D.PNGHigh Value and Very EffectiveAfter a small test, we implemented a staggered roll-out over a month in 2016. Even recruitment uses it. Great flexibility to add conference call tracking later and improve reliability steadily. Virtually no downtime in the last 12 months, and great Sugar integration. Lowers downtime, and aids in the identification of miscues in new reps; has introduced some truly invaluable KPIs to us.,Accurate Number identification across CRM and web Customizing Call Dispositions Intuitive historical tracking "Gamification" of reporting in a team environment adds a nice reward and competition system.,Inbound calls occasionally pop up late in multi-tab/window environments. It could be easier to navigate to old calls in the quick view popup.,10,Increased outbound productivity - more calls = good. Earlier catching of mistakes through sophisticated tracking cuts down on turnover.,,Radian6, Sysomos MAP, SugarCRM, IBM SPSSTenfold is great!Tenfold is being used to keep our calls organized with the many different accounts we each have in our book of business individually. It helps keep track of who you are calling within our accounts and let's us take notes right on the pop out so that we know what we talked with each customer about without having to ask them over and over again.,Logs notes for each individual call Is very easy to get acquainted with and easy to use Works with our other systems very well to help keep everything organized without having to go from system to system to get information on calls Lets you know who is calling so that you can prepare for the conversation you are about to have before you answer the phone,Not popping up when I am clicking around on a website Sometimes but not often it doesn't log my call the first time I save it Staying on one contact when another call comes in but I am working on notes for another customer,10,It definitely has helped keep me organized to best help my customers and get them to make purchases because I already know what is going on when they call. I am sure that I have been able to sell more than the cost of what Tenfold is for me so that is great! It is a great tool to keep track of customers needs and then you can flip that into taking care of the customer and getting the sale.,,TenfoldGreat tool to use with CRMWe use Tenfold for call management. Able to utilize directly with our CRM system.,Great customer service. Easy to set up. Able to keep notes directly onto the pop up which imports them directly to CRM. Reliable since it has not shut down on our team.,There are a few glitches every now and then. The previous call may pop up instead of having a real-time caller. If a bit more information on the client could integrate into the pop up that would be great.,10,Able to track calls and return them. You can set reminders to call.,Salesforce App Cloud,Salesforce App CloudGreat Salesforce Tool!We use Tenfold for our sales department. We display live call metrics on a TV scoreboard, which helps to gamify calls among the salespeople. I believe there could be quite a bit of customer service use as well, which we might move to as we handle more RMA/support issues. Tenfold is useful for making sure Salesforce notes are used as a tool, rather than an extra task.,Easy to set up. It has been the smoothest implementation I've been a part of. Intuitive UI increases user adoption and decreases training time. The only solution for entering Salesforce calls that doesn't feel like a chore.,Occasional ghost calls Unable to update data if connection to phone system is interrupted Occasional issues with call timer, less than once a month.,9,Increase in calls logged in Salesforce, and less time to enter the notes. Improved follow up. Increased user competitiveness.,,RingCentralTenfold is a great tool for Call CentersTenfold is only used for our Sales team which is about 150 people including Account Managers, Sales Reps, and Managers. We use it to sync with our CRM tool (Salesforce) for ease of use finding accounts, and also call stats.,Call Stats Team Groupings Support Staff,Crashes intermittently,9,Return on Investment Shows numerous phone stats,We have not used another service similar to this,Salesforce Partner Management, Infor BI, Cisco CatalystTenfold is GREAT!!This is used to allocate all of our computer programs and keep our days at a glance. It also gives us the ability to multitask more seamlessly. This product pretty much gives me a checklist of what I have done for the day. This is almost ideal for anyone that is remotely in a role that requires management.,It helps when I receive a phone call and it shows up on my screen. It keeps me in sync with all of my everyday tasks. The program is always evolving into to work with all of my programs. It works wonders with Salesforce.,Just continuing to work with Windows to move faster. None, this is a good product.,10,Tenfold,Zendesk, Zopim by Zendesk, SAP Business OneFast, easy and efficientTenfold overall is very efficient, makes my work easier to be accomplished, allows me to have customer data on hand before the customer even says what company they are calling from. Very happy with Tenfold and its uses.,Receiving calls being able to pull up customer right away. Seeing call volume in bulk. Seeing how many calls come in on average.,Sometimes Tenfold neglects to save call but has only happened a few times.,10,Positive, it moves faster in pulling customers data. Makes it easier to just take notes from Tenfold and save to customers accounts. Great way to keep track of conversation calls.,Helps me keep my appointments and documentation on track!Tenfold is the SIP phone used across all of Wayfair in all departments. There are units on our desks for dialing, but the software is used remotely without the desktop phone.,Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation. Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities. The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.,When looking at recent calls from the pop-up window, it would be beneficial if the history went back further. Often notes need to be updated. When looking at the day's calls on the web page, it would be helpful if we could update notes from that page. This very well could be our own team's suggestion, not Tenfold - but if we could plug our headphones into the computer directly for audio vs. having to go through the external phone, it would eliminate having to have 2 sets of headphones when having to listen to online training on the computer.,10,When we moved over to Salesforce, it was the natural choice to upgrade the phone system used company-wide. I was not a part of the decision-making process, nor do I see any numbers - but from my department, it has made a positive impact on the everyday functions we are supposed to perform.,Avaya,DPS Outlook Office, dotConnect for Salesforce, Microsoft Office 2016Tenfold Saves Me TimeWe use Tenfold for call management and scheduling purposes. We say "if it's not on Tenfold, it didn't happen" It is used throughout our entire department to standardize our process and assure consistency among our workforce. All calls and scheduling start and end with Tenfold. It is essential to our work day.,Tenfold is intuitive and seamless It is very dependable, there is no need to have a backup scheduling plan It easily becomes part of your routine,Occasionally there will be brief downtime Sometimes it is hard to tell if data entered during downtime will be added later Inbound calls during an outbound call can cause some confusion,10,It has made me more productive It has given me confidence that my follow up calls are not being missed It organizes my day and allows easy review of my activity,SalesOutlook CRM,DPS Outlook OfficeGreat product, very easy to useWe use tenfold to manage and note our incoming and outgoing call flow. It's fast, user-friendly, and interacts with our other software programs seamlessly. I definitely recommend it. It makes managing my book of business easier, allowing me to focus on growth instead of software issues, and support tickets to get problems fixed. Great piece of software.,Click to dial Call notes Statistic tracking Call graphs,No complaints,8,,Ambition, Salesforce Backup, Google HangoutsGreat for growing Sales TeamTenfold is used across the Wayfair B2B Sales Org to intergrate call metrics, notes and opportunity creation to Salesforce. It is our most utilized tool in tracking enrollment and sales teams. Prior CEM tools proved and CRM were not scalable with our rate of growth and Tenfold's user friendly interface has greatly increased call production and opportunity generation on Sales Teams and provides a great real time view or production for Sales Managers.,Real Time Data User Friendly Dashboard and Floating UI Unparalleled Customer Service Flexibility and willingness to implement improvements based on customer feedback,Floating UI will innfrequently pop out without cause. Small inconsistencies with data between Tenfold and SFDC Dashboard not easily customizable to frontline users,9,30% increase in connections after full implementation Dashboard provides fun, light-hearted high level view of production metrics in real time, generating healthy competition Responsive customer service has reduced down time or data lapses due to faster correction of issue than prior software.,,Okta, Duo Security, Salesforce App CloudTenfold - The Time SaverTenfold is an easy to use software that simplifies the process when consulting with clients, therefore it's used throughout the whole organization. As a call center, we're dealing with clients left and right. Some with an extended amount of time and some very minimal. Tenfold allow us to organize the conversation, save every moment of it and keep track of the records. Tenfold is the most convenient, time-saving, easy to use, software. Predominantly the click to dial feature tool is what will save you the most time. Just one click and you're a couple seconds away from reaching out to your client. During the middle of the conversation, the daily note-pad is used to take down important notes that you can refer back too. The fact that, I can integrate the platform to Salesforce impacts my company's success. It can keep track of the client's information all in one, from their phone numbers to where they're located. As a worker in this organization, the most valuable thing is time. Tenfold saves us minutes that if you add up will save us a fortune. Tenfold simplifies the process of having a call-center in every aspect. Every business should consider using Tenfold as one of their assets.,Click to Dail feature - When reaching out to clients dialing each number to reach a customer takes too much time. Tenfold simplified the process so we're only one click away. No more dialing ever with tenfold it does it for you. Linked to Salesforce - Salesforce is a software that's used to store clients' accounts with all their information. When tenfold is integrated with Salesforce it helps keep track of the durations of the phone calls and the history if we need to refer back to the calls. As well as saving the client's location in salesforce. Daily Pad Notes - In the duration of each important call that's being made, there's information always being given out, what tenfold helps us do is keep track of each note we take on that phone call so then if any other rep picks up they get updated with the situation. Caller ID - When working in a call center it's vital to see who's calling so then you are prepared for the situation. Tenfold allows us to track each and every call and with one click we're at their account to see what's going on before we talk to them. It's very time consuming if you did all of this manually but thanks to tenfold you can save all the time in the world.,My only recommendation is that it logs me off here and there out of the blue without me even knowing. But then again with just one click, I'm logged back in.,10,Saved a lot of time and hassle with all the features integrated with tenfold.,Great Value Call Tracking Service!Tenfold is being used to track all our inbound/outbound calls. We are currently using it for the entire fulfillment/customer service team and are using it directly through Salesforce. It significantly decreases the time needed to pull up an account of a client when an inbound call is coming in. Overall it creates a more effective workflow for the team.,The ability to save notes directly to Salesforce is a major plus! The ability to schedule follow up tasks is also a major factor. The tag feature is also great! If a client calls in for another rep, you can tag them in the call notes.,The only major thing that I would suggest is logging a call in a client's account even if the call is missed.,9,Tenfold has had a massive positive impact on the company's finances. It has drastically decreased our cancellation rate.,Call Rail,Salesforce Analytics CloudTenfold new user reviewWe use Tenfold to help us dial out directly and take real-time notes and click-to-dial. We integrated with NetSuite, our CRM. We needed a way to save time and cut down on the laborious task of manually inputting all details about a call to a customer. Currently, it's only used by the sales and customer service teams.,Adds call notes to customer account Allows us to call out faster Keep a record of calls made,Better implementation with Netsuite More user testing to work out browser kinks.,7,Allows the sales team to see metrics and be a bit competitive, in a good way. Reports provide a clearer view of when staff needs to be on the phone or available for calls. Calls per day are up because of the time savings and click to dial feature.,,RingCentral, Glip, NetSuiteTenfold, My Work CompanionWorking in an office, call counts (plus inbound vs outbound), and call duration, can all be tracked and compared to co-workers, and this allows work to be far more quantifiable. Lastly, the product is extremely versatile and feature-rich, so that each person can use it how they see fit. We are metric based so the tracking is a great way to look individually, by teams, demographically is a huge benefit.,Pulling contact numbers from salesforce Tracking Quality connects Disposing calls,Too many times there is a glitch in the connect-ability of calls During high call times, the system seems to struggle to depose calls (focus in this area would be great as it currently affects efficiency).,8,I cannot be without it!The whole organization in several states across the country uses tenfold daily.,Keep notes for individual calls Track you phone time to learn your VPC and grow businesses It brings up the account linked to the phone number for a faster and better customer experience Schedule appointments based on your notes without getting into a calendar,It misses seconds or sometimes doesn't count the time for the call. Click to dial fails to work sometimes,10,It shows the last note from that account so it makes easier to remember the last conversation creating a more personalized customer experience,none,Salesforce Analytics Cloud, DPS Outlook OfficeClick to Dial... PricelessTenfold is being used by everyone within our marketing firm. Every inbound and outbound call is logged and attached to our CRM. It streamlines record keeping and makes it easy for us to pull accounts based on phone numbers and extensions. The timestamp and custom premade note click options make it a wonderful telemarketing tool.,Note taking with accurate time stamps Capable of pulling account data from our database Click to dial!,The side panel does open up by itself in any window/browser that is open. So, that is a little annoying. For example, if you have two browsers open, outbound call or inbound call, Tenfold will slide open from the bottom left of both corners blocking whatever content is behind it.,8,Wish to not disclose,Avaya Aura Call Center Elite,Axiom Sales Force DevelopmentGreat product, needs a few updatesWe used Tenfold to get a popup when incoming calls came in through our phone system. We used RingCentral, Salesforce, and Tenfold together. The idea was to capture customer communications in Salesforce using the Tenfold popup. I have a one person sales team that I work with, so if that person doesn't utilize the software, we won't have a need for it. I used the software myself to log some tech support calls, but we did not have a need to do that. My sales rep ended up not using the popup and felt that it got in the way more than anything.,The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician. The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement. The software performed as expected. The popups worked most of the time and performance was never laggy.,There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be. There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.,10,We used Tenfold for a year and a half. I logged several tech support calls with it, but the main purpose was to log sales calls. Because I have such a small sales team, one person, and that person didn't like using it, we ended up cancelling our service. The impact to us was neutral. The cost was low and there was minimum ROI.,None,FileMaker Pro, Microsoft Office 365, Camtasia, Skype, RingCentralGreat Product!At Trading Advantage we use Tenfold across the board. From brand new sales trainees all the way up to upper management. The process is extremely streamlined this way and we are able to focus on our clients rather than back office issues such as the phone system. On occasion Tenfold has been delayed but a simple fix to this has been found to manually log out and log back in. Each individual rep would need to do this. Overall it has been a great experience!,Saves the sales floor a ton of time on the front end so we are able to reach out to more prospective clients. The ability to sync Tenfold with our CRM made it that much easier. Inbound and outbound calls that pop up on your monitor make it much easier while notating a previous call to know who is on the line as well. Having the ability to track metrics at any given point in time is excellent as well.,The Tenfold pop up can get a bit annoying while trying to do something else on that page. Sometimes it will be delayed or stop working altogether. Instead of having to track metrics on the actual website, maybe throw them onto the pop up since it's already there.,8,Ability to focus more on the sales aspect rather than taking time to dial. More sales = More money Having the tenfold pop up allows you to know who's calling while doing something else as well. Tracking time spent on with prospective clients as well as current clients helps stay on a straight line approach rather than getting too off subject. Only negative would be when there is a hiccup or tenfold crashes you have to go back to the old fashioned dialing.,An easy, supportive system any company can rely on.We use Tenfold for many different things. One of them being tracking calls. It tracks our calls for us to be able to go back and see how many calls we made. We use the notes to track what happens in the call. We use it as a caller id, it pulls up the person's account when outgoing or incoming calls come in. Great way to keep things organized.,Accuracy. The call time, notes and details are almost always 100% accurate. Tracking. Great tool to track how many calls we make and what happened in the call conversation. Informational. Nice to be able to keep all of the information in one place. The account that called, what happened in the call and set follow ups.,Click to dial could respond faster. Sometimes it doesn't pull up numbers even when they are saved under a contact. Sometimes the pop up is delayed.,10,Tenfold has been a great added tech system to the company.,,Salesforce Service CloudTenfold for the win!Tenfold is used as a pop up for incoming and outgoing calls. It has been a great tool for organizational purposes. After each call it allows you to automatically log your call into whatever sales system you are using. My favorite part is I am able to link each call to a specific deal that I am working on. I am often working on several deals with one individual rep, and Tenfold is perfect to help me keep my conversations filed correctly. All of our reps use Tenfold on every call; and have had nothing but positive experiences. Overall Tenfold is a great tool to help keep you organized, without it I would be lost in between my phone calls and would not have an opportunity to review if need be. I'd recommend Tenfold for any business who makes/received consistent phone calls.,Connect individual calls with direct deals you are working on. Identify callers and immediately link it to their LinkedIN profiles. Collect phone call information and tally the days totals.,9,It has increased my level or organization; which directly helps me stay on top of current deals and follow up accordingly.,Easy and effective to useThere are many pros to using Tenfold. For example, we are able to easily write notes while on the phone with clients - this is great to be able to go back and see what was discussed. We can also link new opportunities right from the Tenfold pop up - all our notes save directly into the opportunity in SalesForce, which means nothing is lost in translation. It is a great tool for accountability and organization.,productivity metrics saves notes from conversations with clients link sales opportunites,Sometimes can be delayed,10,Organizing notes from phone calls,Increase telesales rep efficiencyTenfold is used by our sales department, mostly allowing business development reps to monitor their call activity in real time, take notes and use the click to dial functionality. This enables the reps to be more efficient, as they recognise a slump in activity much more quickly - and react to it.,Click to dial functionality makes a telesales job easier - when the number is formatted correctly. Live call count. Visibility.,Not all features are available outside of the US. Integration with Salesforce is not perfect.,8,Tenfold increases work efficiency of telesales reps.,Tenfold is the futureOur entire sales department uses Tenfold. It addresses a lot of issues. Our ability to text our prospects allows us to get information quicker in their hands. The iPhone app is easy to use and allows us to access information on-the-go. Also the fact that we can catalog and save people's information is very helpful. We are used to making 100s of calls a day and sometimes when we get a call back, it makes our lives easier to know who is calling back so we can be prepared, as opposed to answering the phone and not sounding informed.,Texting is such a great feature. My e-mail can be hard to spell for some people so I love being able to tell people "hey I'll text you my email." I have group chats with my team on Tenfold and it is useful to be able to access it through the iPhone app. I make 100s of calls a week. When a prospect calls me back I used to ask, "Who is this?" And the prospect typically would respond with "I don't know you called me!" That was one of the worst feelings. Being able to catalog the prospect's information avoids that issue altogether.,I randomly get signed out of my iPhone app? Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in. Connectivity issues on the desktop. The older guys at our company believe the service should be as reliable as a land line. So they're always complaining about this connection issue. I like that this integrates with Salesforce. Although I'm not sure what information it shares and how it works. Because of that I haven't been using this feature. I have some ideas on how to improve this, if you're reading this Tenfold! Sometimes I'll make a phone call, and the call seems to disappear into nowhere but I can still hear it ringing. The app just won't allow me to disconnect or hang up the call. This doesn't happen all the time. And it only seems to happen with disconnected phone numbers. But it still annoys me.,10,Dialpad is allowing our sales team to make smarter phone calls by putting the information that we need in front of us to be effective. Positive ROI! If the connection of Dialpad was as reliable as a landline. I would put a ring on it and marry the service for life!,3CX Phone SystemTenfold gives me hours of my time back by taking away 40-50% of CRM busy work.Tenfold is being used to cut down on 30-50% administrative information input work that goes into operating Salesforce. Tenfold is predominately used in our sales department. Tenfold helps keep sales executives focused on the high impact behavior that continues to drive sales for the company. By helping sales executives quickly and seamlessly input lead information from a call or email, Invaluable has been able to focus more of its time on the phone with prospects or current customers.,I love how Tenfold allows me to access everything I need to Salesforce from their popup plugin every time I make a call. Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged. The email function is great and can be customized for any template.,Not much to say here as Tenfold always seems to predict customer concerns and listen closely to feedback and make changes immediately.,10,Tenfold has given me hours of my time back to focus on getting on the phone with my prospects and customers By cutting away 40-50% of the log work that goes into using CRM' I can quickly jump on the next call and not lose my focus.,,Ambition
Unspecified
Tenfold
71 Ratings
Score 7.1 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>TRScore

Tenfold Reviews

Tenfold
71 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 101

Do you work for this company?

TrustRadius Top Rated for 2019
Show Filters 
Hide Filters 
Showing 37 of 71 Tenfold ratings and reviews.
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role

Reviews (1-25 of 37)

Companies can't remove reviews or game the system. Here's why.
Joe Peers profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

This was a cheaper alternative that we looked at originally and decided that we were going to pass. I can't say a TON about it but the gamification and the streamlined UI of the main reports page definitely aided our decision to use tenfold instead. We're paying a little more for Tenfold, but again, we really think it's worth it and ceased looking for alternatives to this day.
Read Joe Peers's full review
Tanner Meyerhoffer profile photo
May 16, 2018

Tenfold is great!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

I haven't ever used another product like Tenfold so I wouldn't know what to say other than Tenfold is great! It is easy to use, it always works, and I typically never have any problems with the system not doing what I want it to do for me. It's a great product!
Read Tanner Meyerhoffer's full review
Daniel Pobst profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

I've tried the CTI of a couple of phone systems that were very lackluster. Tenfold costs a little more than the often included integrations, but is the only one that seems to not make it a hassle to do so. I don't do much on the day to day sales anymore, but always add notes to a call I might take because it doesn't take any time.
Read Daniel Pobst's full review
No photo available
May 08, 2018

Tenfold is GREAT!!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

  • Tenfold
I haven't used any other programs outside of Tenfold and to be quite honest - why would I go somewhere else. The service that Tenfold has offered has been flawless.
Read this authenticated review
Ricky Fox profile photo
January 02, 2018

Tenfold Saves Me Time

Score 10 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

I find the ease of use of Tenfold to be advantageous to all other platforms. It also appears that as future needs change, Tenfold will allow me to continue to structure my workday around Tenfold but use it in different ways that would scale to any changes in my process.
Read Ricky Fox's full review
Jason Conrad profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

Prior products have proven insufficent for our current sales bandwidth. Frequent failure and slow response led to loss of faith in the product and diminishing production metrics and usable data. Tenfolds interface, floating UI and Dashboard has created a seamless workflow for our front line salespeople and provides sales managers a user friendly view of data in real time.
Read Jason Conrad's full review
Andrew Nelson profile photo
September 14, 2017

Great Product!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

My past companies have not used any sort of dialer like Tenfold. Once I began using it though I would not ever want to go back to the old way. Whether it just be clicking on the number or the ability to track your metrics as opposed to guessing, this process is second to none.
Read Andrew Nelson's full review

Tenfold Scorecard Summary

About Tenfold

Tenfold’s solution allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into their existing CRMs, such as business call, email, text, and chat, reducing the need for manual data entry.

The product aims to solve the problem of callers needing to provide account information over and over, or long waits while reps take time to look up basic information.

With Tenfold, anyone interacting with a customer can easily access a unified view of previous engagements, actions, and conversations among other things with that particular customer, enabling them to make prompt responses and decisive actions to ensure customer satisfaction, more business opportunity, and improved business growth.

Tenfold integrates with many CRMs and phone systems, including Salesforce, Microsoft Dynamics, Avaya, Cisco, and Genesys.


Improve Customer Satisfaction & Customer Experience

•Immediately recognize callers with inbound/outbound screen-pops

•Reduce Average Handle Time (AHT)

•Complete context at your reps fingertips

•Streamline case management and data capture workflow


Increase Productivity

•Click to Call

•Automatically log calls

•Eliminate Manual Searching

•Notes, Next Steps & Dispositions

•Streamline Workflows

•Support Blind & Warm Transfers

•Support Custom Objects, Cases, Opportunities

Categories:  Contact Center

Tenfold Features

Has featureClick to Dial
Has featureAutomatically Log Calls
Has featureImmediately recognize callers with inbound/outbound screen-pops
Has featureStreamline case management and data capture workflow
Has featureReduce Average Handle Time (AHT)
Has featureEliminate Manual Searching
Has featureNotes, Next Steps & Dispositions
Has featureSupport Blind & Warm Transfers
Has featureSupport Custom Objects, Cases, Opportunities

Tenfold Screenshots

Tenfold Integrations

SugarCRM, Mitel Applications Suite, Zendesk, HubSpot, NetSuite, 8x8 Virtual Office, Digium Asterisk, Avaya Intelligent Xperiences Contact Center, RingCentral, Genesys PureCloud, Genesys PureConnect, Genesys PureEngage, SAP CRM, Infor CRM, ServiceNow, Pardot, Microsoft Teams, MiCloud Connect (formerly ShoreTel), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Skype for Business (formerly Lync), Bullhorn CRM (unpublished), SAP Commerce Cloud (formerly SAP Hybris), Salesforce, Microsoft Dynamics, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Cisco, NetSuite CRM+, Android, iOS, Microsoft Active Directory, Asterisk, Siemens, Mitel, and many more.

Tenfold Competitors

InGenious, Nice, Verint

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?Optional

Tenfold Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Tenfold Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:International
Supported Languages: English, Spanish, Portuguese, German, French, Japanese