Social Media Monitoring Tools - Reviews

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Reviews (1-25 of 457)

Scott Walker profile photo
April 23, 2019

eClincher: The Best Social Media Management tool for Small Agencies

Score 9 out of 10
Vetted Review
Verified User
Review Source

We are a small, boutique agency with a limited number of clients. Our clients, in turn, have social profiles on 2-6 different networks each. At our current portfolio, we need more profile connections than most SMM can offer, but fewer than a massive enterprise option. eClincher is perfect for sma...

    Drake Hougo profile photo
    May 27, 2019

    Digital Media Intern

    Score 9 out of 10
    Vetted Review
    Verified User
    Review Source

    I think Sprinklr should be used for all large corporations who need an easy platform to conduct in-depth data analysis. The learning curve was quick and it was easy to create dashboards for other people in my department. I only used the social media tools though, so it would be hard to provide ad...

      Erin Daly profile photo
      May 14, 2019

      Erin’s Sprinklr Review

      Score 10 out of 10
      Vetted Review
      Verified User
      Review Source

      Sprinklr is used at the corporate level to support brand Facebook and Twitter accounts as well as 250 location Facebook pages. Also used for listening purposes.

        Josh Brown profile photo
        May 13, 2019

        Use Mention If You Care About Your Brand's Online Presence (Seriously!)

        Score 9 out of 10
        Vetted Review
        Verified User
        Review Source

        At Softorino, we develop our own software solutions. And when we launch our software, we receive a wave of press related articles and mentions. It's not easy to monitor who and what was said about your brand or product online. We discovered Mention and use it as an online and social media monitor...

          No photo available
          May 01, 2019

          Very powerful tool; not the best for novice users

          Score 6 out of 10
          Vetted Review
          Verified User
          Review Source

          Brandwatch is great for ongoing monitoring using defined categories. It's brilliant at segmenting and displaying data how you need it, especially when you know what data you need and how you need to see it. It's not the best when you don't quite know what you're looking for, and when time matters...

            No photo available
            August 13, 2019

            Pulsar Review

            Score 7 out of 10
            Vetted Review
            Verified User
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              No photo available
              August 09, 2019

              Crimson Hexagon Review

              Score 9 out of 10
              Vetted Review
              Verified User
              Review Source
                No photo available
                May 21, 2019

                Sprinklr: Robust tool, requires strategic management to get the most benefit

                Score 8 out of 10
                Vetted Review
                Verified User
                Review Source

                We use Sprinklr internally to manage our department accounts and across our organization in various other departments. It allows us to streamline our social media management operations, monitor issues, and evaluate content performance of our broad audience.

                  No photo available
                  May 16, 2019

                  Great product, more customer support needed

                  Score 7 out of 10
                  Vetted Review
                  Verified User
                  Review Source

                  It solves a number of business problems, predominantly around us organizing our social media better - pushing out campaigns, measuring performance, etc. We are just starting to move into areas where we can also use it to listen to social chatter.

                    No photo available
                    May 04, 2019

                    Sprinklr Research Review

                    Score 9 out of 10
                    Vetted Review
                    Verified User
                    Review Source

                    The customizable tagging makes it extremely easy to track specific concerns and find specific examples of certain types of questions, complaints, compliments, etc. The user interface makes it easy to view relevant info without having to click around to multiple screens.

                      No photo available
                      April 26, 2019

                      Powerful Social Media Management with a Reasonable Price Tag

                      Score 8 out of 10
                      Vetted Review
                      Verified User
                      Review Source

                      If you are on a tight budget and sick of comparable options, this is the ideal solution. For an incredibly reasonable price, this can do everything I need to manage social media for a handful of mobile apps simultaneously. If you have infinite money, handle massive brands, and harbor huge expecta...

                        No photo available
                        April 02, 2019

                        Sprinklr: An all-in-one enterprise-level social platform that gets the job done!

                        Score 8 out of 10
                        Vetted Review
                        Verified User
                        Review Source

                        Sprinklr is an excellent all-in-one enterprise-level social media program and if you're serious about social, it's definitely worth checking out. It is absolutely one of the most comprehensive and useful social media platforms out there and it makes reporting, doing social customer care and publi...

                          Romain Vezirian profile photo
                          January 25, 2019

                          A time-saver when your social media presence becomes overwhelming

                          Score 7 out of 10
                          Vetted Review
                          Verified User
                          Review Source

                          Sprinklr is used to manage all social media channels at my company. I also used it when I was working on the agency side, as it was the preferred platform for some of my clients. Overall, I mostly use Sprinklr to publish social content, oversee what posts colleagues scheduled for our social chann...

                            Aaron Treguboff profile photo
                            January 16, 2019

                            Mention: the best tool you didn't know you needed!

                            Score 9 out of 10
                            Vetted Review
                            Verified User
                            Review Source

                            Mention is perfect if you are looking for a fairly inexpensive software that will help you monitor your brand reputation, help you discover SEO opportunities, and potentially help you generate sales revenue. While I know Mention can work with bigger companies, I personally feel this fits the SMB ...

                              Laura Martinez profile photo
                              December 11, 2018

                              SocialBakers Comprehensive Review

                              Score 4 out of 10
                              Vetted Review
                              Verified User
                              Review Source

                              SocialBakers is great for scheduling content since it allows you to upload content, add copy, schedule it for a time it will get the most engagement and eyes, and pass it along the approval pipeline for your organization. Additionally, the reporting and analytics tool provides a comprehensive ove...

                                Christina Chen profile photo
                                January 14, 2019

                                Sprinklr review

                                Score 4 out of 10
                                Vetted Review
                                Verified User
                                Review Source

                                We used Sprinklr for reporting purposes and to see how our paid and organic posts were doing. We used it across the whole organization and we used it mostly for reporting out on Facebook activity. Unfortunately we did not use it to post directly to the UI since Facebook constantly updated its pla...

                                  Alejandro Matheu, MD, MBA, MSc in Digital Marketing profile photo
                                  January 01, 2019

                                  Socialbakers is Great, but Expensive!

                                  Score 7 out of 10
                                  Vetted Review
                                  Verified User
                                  Review Source

                                  If you have enough money to spend on marketing tools and software and are willing to spend even more for more and better features, this is your option. Socialbakers is really good but is the best with all of the paid features they offer. If you are looking into the basic version, you can find the...

                                    Melinda Saternis profile photo
                                    December 21, 2018

                                    Perks of Sprinklr

                                    Score 9 out of 10
                                    Vetted Review
                                    Verified User
                                    Review Source

                                    It’s perfect for monitoring multiple social media accounts. It’s very easy to track trends and popular posts. It’s more of a marketing platform so if the intent is for mostly customer service, I would suggest another platform.

                                      Ashley Parks profile photo
                                      December 11, 2018

                                      SocialBakers Savvy Review

                                      Score 8 out of 10
                                      Vetted Review
                                      Verified User
                                      Review Source

                                      We use it on a departmental basis, with approval processes extending into our account team. Currently, we use it to schedule and approve social content, monitor social channels, and pull analytics.

                                        Matthew Finneran profile photo
                                        December 06, 2018

                                        A lightweight and affordable solution for monitoring your brand and others' on social media

                                        Score 10 out of 10
                                        Vetted Review
                                        Verified User
                                        Review Source

                                        I've used Mention since the early days and they've really come a long way. They're such a great alternative to the insanely expensive guys who do social media monitoring. The enterprise guys will charge 6 figures (at least) and they certainly give a lot, but Mention is a lightweight solution that...