Great to keep all documents in one place....
We currently us ADP Workforce Now to have staff members clock in and out, look at their pay, submit vacation time off, etc...ADP Workforce …
Overview
What is ADP Workforce Now?
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
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Popular Features
- Direct deposit files (983)8.787%
- Pay calculation (995)8.787%
- Update personal information (968)8.686%
- View and generate pay and benefit information (977)8.383%
Reviewer Pros & Cons
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Complete
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Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is ADP Workforce Now?
ADP Workforce Now is presented as an all-in-one, adaptable, cloud-based HR . Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities.
ADP Workforce Now equips users with the tools not just to track HR information, but to help manage a workforce and make data-driven decisions. And, the user can add the functionality as needed with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers.
•All-in-one: A configurable HR platform to manage all people management functions — payroll, HR, time, talent, and benefits — within a single database.
•Confident Compliance: Security features to keep data safe, while deep compliance expertise and solutions help protect a business.
•Ease of use: Features at the user's fingertips, making it easy to work in ways that fit the user's needs while also providing a better experience for the workforce
•Insights in the flow of work: Supports confident decisions informed by insights from a robust workforce database .
•Integrated and connected ecosystem: Broadens people management capabilities with an HR ecosystem that integrates with leading third-party solutions. Connects with vital partners such as accountants, brokers and financial providers.
PAYROLL. Built to help operate a business and meet compliance needs. With anytime, anywhere access, process payroll and gain insights into pay and earnings trends. Improves accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support tax & compliance obligations and scales as the user's needs grow.
HUMAN RESOURCES. Designed to transform HR management from an administrative function to a vital, strategic part of the business. With configurable workflows and online document storage, reduces the time spent with paperwork and increases the time managing and transforming employees. Automates and streamlines key needs including new hire onboarding and employee acknowledgment. Reduces employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience.
TALENT. Recruitment, performance management, compensation, learning. Attracts top talent and enables users to advertise open positions across 25,000+ Job Sites with JobTarget. Supports a proactive approach to hiring with embedded ZipRecruiter Job Slots that help identify and match active job seekers with best fit jobs. Profile Relevancy is used to analyze which applicants best match a job descriptions. Job requisitions can be defined using industry and geographic Compensation Benchmarks. The performance review process is streamlined to better assess and develop high-performing teams. Aligns performance to corporate goals with the help of cascading and weighted goals and displays team priorities and goal progress within an organized Performance dashboard. Provides flexibility outside of the traditional annual review process with continuous and non-common date reviews. Users can develop a defined pay-for-performance compensation strategy to help retain top talent.
BENEFITS ADMINISTRATION. Benefits administration with an actionable dashboard that brings notifications and tasks to the user's attention. Benefit plans can be executed with a smooth open enrollment process, and the data collection required to be compliant with the ACA. Utilizes electronic carrier connections to ensure that enrolled employees and their dependents match the organization’s records. Open Enrollment, with OE Center and its service team, help reduce administrative burden.
TIME & ATTENDANCE. TIme tracking for both employees and managers. Supports the management of labor costs, productivity and simplifies compliance with automated timekeeping, attendance tracking and scheduling. Time-saving automation, payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics.
ADP DATACLOUD. To support data-driven decision-making. With Payroll, Human Resources, Benefits, Time and Talent information in one system, the user can gain real, data-driven insight. ADP Benchmarks lets users see how they compare to similar companies, industries, and locations, to confidently make strategic decisions based on the industry's largest data set.
MOBILE. Equips employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, and manage payment options. Business leaders can gain actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights.
ADP MARKETPLACE. Broadens the capabilities of the HR suite with solutions ready to securely share data with ADP Workforce Now.
ADP Workforce Now Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Travel absence management
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
ADP Workforce Now Screenshots
ADP Workforce Now Video
ADP Workforce Now - All-in-One HR Platform
ADP Workforce Now Integrations
- Oracle Fusion Cloud HCM
- SAP Concur
- Sage Intacct
- QuickBooks Desktop Enterprise
- 100+ integrations via marketplace.adp.com and APIs
ADP Workforce Now Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | more than 50 countries currently supported |
| Supported Languages | English, Spanish, Canadian French |
Frequently Asked Questions
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
Reviewers rate Pay calculation and Direct deposit files highest, with a score of 8.7.
The most common users of ADP Workforce Now are from Mid-sized Companies (51-1,000 employees).
ADP Workforce Now Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 70% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews
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February 21, 2020
ADP Workforce Now: The good and the bad
We use ADP Workforce Now across the entire company for Payroll, Time and Attendance, HR, Benefits, Talent Acquisition, Performance, and Analytics. It is a great tool to have our HR Professionals, Managers, and Teammates use to keep track of all aspects of the Payroll and HR arena. It allows for even flow of a teammates "Life Cycle" with the company, from Hire, Retention, to Termination.
- The payroll process
- HR information storage/database
- No true "Training" or Train the Trainer programs for large companies
- Complex tasks to perform simple functions like creating benefits plans and imported enrollments
February 21, 2020
Yes to ADP Workforce Now!
ADP Workforce Now is being used by the entire organization; we utilize the ATS function, payroll, benefits, learning and development, and performance management modules. ADP Workforce Now has consolidated our HR and payroll functions to create a seamless candidate onboarding and employee services experience. It also allows us to use one platform that employees can use for the ESS, which empowers them to get information through the system as opposed to through HR.
- It is easily customized to fit the needs of any industry or company that has specific payroll and HR needs.
- It is an easy system to navigate for both administrators and users.
- A more robust learning and development library and curriculum.
- Reporting--building reports can be difficult.
February 21, 2020
Don't be afraid to ask questions throughout implementation.
We use ADP Workforce Now across the entire enterprise (Retail, Manufacturing, Corporate, Distribution, Fleet, Sales). We use all ADP platforms (Performance Management, Payroll, Recruiting, I-9, Benefits, Security Management, Workflow Approvals - Headcount, Time & Attendance). This is used at 94 locations and counting.
- Payroll: Reduces the need for manual paper files (still need to print some things because of control audits)
- Leveraging the cloud-based services--Policies and Employee Documents: This has limited the need for paper personnel files. It can separate different categories and limit access to managers or HR practitioners. The use of electronic signatures is a great feature that is used every day.
- Recruitment: The basic features are great but from a candidate experience. This isn't the best ATS.
- The electronic I-9 Management module is not capable to sync old data from previous carrier if you switched.
February 21, 2020
My experience with ADP Workforce Now.
We have used ADP Workforce Now for over 10 years in our organization. I feel like, in more recent years, ADP has enhanced many of their products and the care we receive from our account manager meets our current needs. I do feel that pulling reports could be made a little easier, but other than that, I have no issues and am pleased with ADP Workforce Now.
- Excellent response time and knowledge from our Account Manager
- Easy to process payroll
- Making reports user-friendly, meaning just making quick selections of information that you need to pull the reports quickly. There is not always a report that really gets all the information you want to have on it.
- Difficult to get the employment verification to work. Not very easy to navigate. Gave up using the free service offered by ADP.
February 21, 2020
Working with Workforce
ADP Workforce Now is being used as a timekeeping piece and for benefits, along with open enrollment.
- Timekeeping
- Benefits
- More employee/user-friendly
- Open enrollment more tailored to the company
February 21, 2020
ADP Workforce Now is an easy platform with consistent improvements.
ADP is used by our organization in the United States. Within ADP Workforce Now we use HR Management, Time and Attendance, Payroll and Tax, and Benefit Administration.
- Processing payroll is relatively easy.
- The self-service feature is great for employees.
- ADP Service Center-- Account managers are hard to reach, and they don't follow up on current issues. This has been an issue with multiple account managers.
- They experience a lot of issues with connectivity; ADP goes down a lot.
February 21, 2020
ADP Workforce Now is the worst payroll system I have ever used
We were using ADP Workforce Now to manage our payroll and HR. We were supposed to also use it for benefits but after six months of implementation, that part was never setup.
- ADP Compliance - uploading government notices
- Different portions are disconnected - Employee profiles/pay profiles/time and attendance do not connect and you have to change the information in multiple places
- Time and attendance tracking is cumbersome
February 21, 2020
Recommend
Used only by the billing department.
- Easy access.
- Complex info for each employee.
- Reports.
- Customer service.
February 21, 2020
ADP is for me
ADP Workforce now is used by myself, Payroll Manager, our Office Manager and our controller. It addresses many problems such as not having to handle payroll, taxes, ACA compliance and all related duties in-house. It saves us a great deal of time and hassle and allows us to focus on other tasks related to our business.
- ACA compliance.
- Payroll processing.
- Help Center Communication.
- Limited payroll features.
February 21, 2020
ADP WFN is perfect for our company!
I recently implemented ADP WFN for our entire organization. We are utilizing it for HRIS, payroll, time and attendance, and performance management.
- The implementation process was so smooth! The consultants were easy to work with, very accessible and easily worked with me with any issues we encountered.
- Uploading employee data from previous system was so easy!
- Since we are still new to the system, there is nothing that I have issue with just yet.
February 21, 2020
Works well when it works well, when it doesn't . . .
We use it for Human Resources Information and Payroll. It's used mainly by HR and Finance, but all employees have access to update their personal information, open enrollment, and access pay and annual statements. HR uses it for data reporting and maintenance, some benefits administration automation, setting up benefits self-service. Finance for payroll and related taxes, annual statements, etc.
- Comprehensive employee data storage.
- Quick payroll delivery.
- Departments within ADP don't communicate well - so problems can bounce around and take forever to resolve.
- They are quick to sell-in carrier connections and management reports, but setup is laborious and slow.
February 21, 2020
Made for the mid-sized
We currently use ADP Workforce Now to manage our personnel records, time and attendance, benefits and payroll. It provides an all-inclusive HRIS service that suits our business needs so that we can function and serve successfully as an HR Department while remaining compliant. From the perspective of my position, this system helps me to perform my job responsibilities such as reporting which is important for many reasons including audits and data integrity, general benefits administration like enrollments and qualifying life events and larger projects like Annual Open Enrollment and vendor interfaces.
- Custom fields are integral for every business and WFN provides that ability which is very useful when it comes to organization and operations.
- Open Enrollment has been a struggle because WFN often doesn't have the features required to cover the functionality we need for our benefit packages, but that being said, we have managed to pull off Open Enrollment using some "work-arounds" and enforcing mild audits.
February 21, 2020
ADP Workforce Now Review
ADP Workforce Now is being used across the whole organization for time recording purposes. Certain employees also use the ADP-generated reports for monthly reporting needs.
- ADP has several built-in reports that can be modified to meet your needs.
- ADP manages all tax reporting and W2 distribution. Our company received the physical copies of the 2019 W2 by the second week of January 2020.
- Our company has an account manager that we directly work with. If the account manager is out of the office, at times we cannot be helped immediately because ADP requires you to work solely with the manager. Although a back-up is assigned, I personally have never been able to reach the back-up in these times.
- We have experienced some G/L reporting issues in which ADP could not tailor the G/L to the needs of our accounting software.
We use it across our entire organization as an employee info database, time and attendance, payroll, and benefits management. We also use it for compliance reasons with the ACA and as an online on-boarding tool to reduce paperwork and new hire orientation time.
- Payroll administration.
- Time and attendance.
- Performance management.
- Customer service.
February 21, 2020
ADP
ADP was selected to replace three systems we were using for payroll. This added a self-service option for our employees and allowed our supervisors access to their employees' information. This has ended barriers and issues we faced daily. Implementation was decent, but a lot of information was unable to be moved into the new system. Almost 6 months later, we are still manually moving things over and using two systems for HRCM.
- Self-service.
- Payroll.
- Implementation/transfer of needed information.
- Better process for transferring historical data.
February 21, 2020
Payroll and Entry Level HR System - Would Not Otherwise Recommend
We use ADP Workforce Now as our core HR system as well as for payroll for our entire company. It maintains an employee system of record for HR and helps us process payroll. The core HR system is also used to connect to our other HR platforms, such as our learning management and performance/career development system, our recognition system, and our accounting system.
- Payroll - really the market leader in providing payroll services and they do this well.
- Support & Testing - their support team, unfortunately, leaves a lot to be desired. There can be long wait times on the phone and it can be difficult to get the answers you need. There is no test environment to test functionality before rolling it out in the live site. This is a huge problem when exploring new features.
- Integrations to other systems can be difficult unless it's a previously established integration.
February 21, 2020
ADP has definitely worked for us and with us!
We use ADP for our basic payroll processing for all employees. When we have hourly employees it is also used to track their vacation and sick time off. ADP also handles all our tax reporting needs in regards to employment taxes.
- Customer service.
- Ease in processing basic payroll.
- Submitting help tickets by email - not always going through.
- Being able to display more than 4 weeks of reports at a time.
February 21, 2020
ADP Workforce Now - The right solution for you!
ADP Workforce Now (WFN) is used at our company as our HRIS and Payroll system and it is used company wide. All employees utilize the system to review pay statements, etc. as well as enroll and manage their benefits. We utilize ADP's recruitment and performance management tools as well. It handles all of our administrative needs in an easy-to-use manner.
- Payroll Processing - It works flawlessly and integrates well with internal accounting systems.
- HRIS System - ADP's offering is strong and the features such as Employee Document Library are great!
- Menu Access - ADP is complicated to use in the sense that there are many places in the system you need to go just to complete one task.
- Account Representative as Support - Our Account Representative is very difficult to reach when we need urgent assistance.
February 21, 2020
Just a few thoughts
ADP is currently used by our entire organization. The biggest problem I have with ADP is the lack of ability to open more than one session or look at several different profiles at once.
- Customer support.
- Reporting.
- Ability to open more than one session at a time.
- Make reports easier to build.
February 21, 2020
HR
We use the HR and Payroll module every day. We also use this as our company intranet to house all of our documents and daily information sheets.
- Payroll.
- Benefits.
- On boarding could use more information and guided steps - as an admin, it would be helpful to see the new hire perspective.
- Compensation dashboard - wish this had more features to just insert annual increases and send out notices to staff through this dashboard.
February 21, 2020
ADP WFN Review
We use WFN across the entire organization. We currently utilize the Timekeeping, Payroll, and Time Off systems.
- Robust systems with a lot of capabilities.
- Useful resources to research questions.
- Lack of a practitioner dashboard.
- Not an easy process to easily upload changes.
February 21, 2020
Daily Driver
We use ADP WFN for all HRIS. It's our "daily driver" so it solves all our issues.
- Ease of use.
- Time card functions.
- Customer service with ADP.
- Speed of product.
February 21, 2020
Overall Great Value
It is being used by all of our employees for payroll purposes. We hire all new hires through it and process their paperwork through it as well. It's my HR tracking center and we can pull reports for job costing and also transfer into our accounting system.
- User friendly website/app - anyone can use it in just about any language.
- Payroll - our payroll process dropped time in all areas and it helps knowing we stay in compliance with how we pay, taxes being paid, and so forth.
- Link the amount of time on a job to the actual cost of the worker - earnings and hours should go together better.
February 21, 2020
Great Ideas/Not So Great Execution
Specifically only the payroll and HR departments use it. We do give reports out of ADP to others within the company to help with their jobs as well. It is a payroll engine that allows us to pay our employees on a mass scale. When working correctly, it should allow us (payroll) to do our jobs efficiently. This includes General Ledger balancing, paying employees, auto-deducting garnishments, etc.
- I love that ADP WFN allows you to compare past payrolls with current payrolls. It helps a lot to know that we are on track for about what's "normal" between payrolls.
- Their customer support can be really good at times. Sometimes our representative isn't available and we will have to call in and I always worry getting someone random means my problem won't be addressed appropriately but I'm wrong every time. Usually, they even teach me a little tidbit I didn't know about the system as well.
- Building reports in ADP is actually way more difficult than originally thought. Like I stated, it's a great idea. However the execution can get messy. I usually have to mess around with a report a lot and try to pull different fields before I get "the one" I was truly wanting. There are fields that are named the same but are found in different areas of ADP that don't always seem to work the same as each other.
- As an example of other issues, if I try to pull data like all earnings and hours for a pay period, it works unless I have also posted an additional calendar in the same pay period. It will not pull data from my "main" regularly scheduled calendar so data is missing. This is one example, but there seem to be many quirks of the ADP reporting.
- I believe if there was some sort of "advanced" teaching that could be done on the subject I'd be very happy to take it. There is a learning center but all of the tutorials are for the most basic things which are honestly pretty easy to figure out. I know there is a lot of functionality within ADP and it would be nice to know what every little thing is.
- For a company like mine, Auto Pays are not an option with ADP. We do not use earnings codes like "regular" or "OT" because so many of our employees fall into special categories like being salaried but exempt from FLSA or salaried and nonexempt. As a result, because ADP doesn't allow you to set up Auto Pays for an earnings code of your choice, it's just not an option at all. Meaning even for folks who get paid salary, we have to hand import them. This also means that we get errors every pay period stating that "auto pays have been canceled" even though we've never had the option to use them in the first place.
- Because we have weekly and biweekly folks in the same company code, we run into a lot of strange issues. Every weekly payroll, I get errors on my "Unused Deduction" report because the checking account deduction codes are not being used for my biweekly folks. Obviously, because they are not being paid that week. I just have to sift through the errors to try and find the relevant information I would need to look for.
February 21, 2020
ADP Workforce Now Improved and Keeps Improving!
It's used by Payroll and Human Resources for payroll, payroll taxes, insurances and paid time off.
- It's easy to use.
- Has very few problems.
- Making/running reports should be easier to do.
- Some things should be easier to find.